Ankit Jain has over 2 years of experience as a Genesys Technical L2 Support Engineer. He has expertise in Genesys technologies including CTI, IVR development, and SQL database administration. He is proficient in tools like SQL Server 2008/2012 and seeks a role that utilizes his technical, analytical, and organizational skills to conceive and achieve solutions that help organizations meet their goals.
This document provides a profile and resume for Marvel Mayfield, an experienced production DBA and systems administrator specializing in SQL Server and PeopleSoft environments. Over 15 years of experience is highlighted, including roles managing SQL Server databases, PeopleSoft applications, and other systems. Accomplishments include database consolidations, upgrades, and leading conversion projects. A comprehensive list of technical skills, tools, and platforms is also included.
Kallal Majumder has over 6 years of experience as a System Engineer and IT Analyst at Tata Consultancy Services. He has expertise in administering Citrix, VMware, Hyper-V, and NetScaler environments, including building and configuring these systems. He is proficient in troubleshooting issues across enterprise environments for clients in retail and insurance. Kallal holds several technical certifications and has received positive recognition for his work on priority issues.
Dhairia Ruban is an experienced database administrator seeking a position where he can apply his 16+ years of experience in software development and database administration. He has extensive experience with SQL Server 2014, 2012, 2008, and 2005 in both development and administration roles. His skills include high availability configurations, performance tuning, backup/recovery, and disaster recovery planning. He is proficient in T-SQL, SSIS, replication, and has experience supporting very large databases.
This document provides a summary of Kevin Harger's experience and qualifications as a Business Analyst and IT professional with over 20 years of experience implementing and supporting various software solutions for clients. He has extensive experience with Microsoft technologies including Dynamics CRM, SQL Server, and Windows operating systems. Recent roles have included leading CRM implementations, performing requirements analysis, and providing technical support.
Muhammad Riaz Ahmad is a Configuration Management Engineer with over 5 years of experience in roles such as Quality Engineer and Configuration Engineer. He has extensive skills in application deployment, configuration of servers like Jenkins, TeamCity, SharePoint, and databases like Oracle 11g. He provides technical support to stakeholders and has experience managing various projects for public sector clients in areas like hospital management systems and document management.
Suresh Garikapati has over 3 years of experience as a SQL database administrator. He has expertise in database administration, performance tuning, backups and restoration, disaster recovery planning, security management, and monitoring database performance. He has worked as a SQL DBA for clients in the UK and the US, providing 24/7 production support and ensuring high database availability.
- Rakesh Kumawat has over 10 years of experience in IT consulting, data center hosting, transformation, transition, and project integration and operations management. He has worked as a team lead, solution architect, and systems engineer for various companies.
- He has expertise in virtualization technologies like VMware, servers, networking protocols, security, and cloud platforms. He is proficient in technologies from vendors like Cisco, HP, IBM, and Dell.
- Rakesh holds certifications in ITIL, Microsoft, and has a Post Graduate Diploma in IT Management. He is looking to contribute his skills and experience as a systems engineer, solution architect or technical lead.
This document contains the resume of Suri Babu V. It summarizes his work experience and qualifications. He has over 3 years of experience as a SQL Server Database Administrator and over 5 years of experience in IT roles including database support, data analysis, and office assistance. His skills include SQL Server administration, database design, performance tuning, backup/recovery, and working with tools like SQL Server Management Studio. He holds a BSc in Computers and is seeking opportunities as a SQL Server DBA or in a related IT role.
This document provides a profile and resume for Marvel Mayfield, an experienced production DBA and systems administrator specializing in SQL Server and PeopleSoft environments. Over 15 years of experience is highlighted, including roles managing SQL Server databases, PeopleSoft applications, and other systems. Accomplishments include database consolidations, upgrades, and leading conversion projects. A comprehensive list of technical skills, tools, and platforms is also included.
Kallal Majumder has over 6 years of experience as a System Engineer and IT Analyst at Tata Consultancy Services. He has expertise in administering Citrix, VMware, Hyper-V, and NetScaler environments, including building and configuring these systems. He is proficient in troubleshooting issues across enterprise environments for clients in retail and insurance. Kallal holds several technical certifications and has received positive recognition for his work on priority issues.
Dhairia Ruban is an experienced database administrator seeking a position where he can apply his 16+ years of experience in software development and database administration. He has extensive experience with SQL Server 2014, 2012, 2008, and 2005 in both development and administration roles. His skills include high availability configurations, performance tuning, backup/recovery, and disaster recovery planning. He is proficient in T-SQL, SSIS, replication, and has experience supporting very large databases.
This document provides a summary of Kevin Harger's experience and qualifications as a Business Analyst and IT professional with over 20 years of experience implementing and supporting various software solutions for clients. He has extensive experience with Microsoft technologies including Dynamics CRM, SQL Server, and Windows operating systems. Recent roles have included leading CRM implementations, performing requirements analysis, and providing technical support.
Muhammad Riaz Ahmad is a Configuration Management Engineer with over 5 years of experience in roles such as Quality Engineer and Configuration Engineer. He has extensive skills in application deployment, configuration of servers like Jenkins, TeamCity, SharePoint, and databases like Oracle 11g. He provides technical support to stakeholders and has experience managing various projects for public sector clients in areas like hospital management systems and document management.
Suresh Garikapati has over 3 years of experience as a SQL database administrator. He has expertise in database administration, performance tuning, backups and restoration, disaster recovery planning, security management, and monitoring database performance. He has worked as a SQL DBA for clients in the UK and the US, providing 24/7 production support and ensuring high database availability.
- Rakesh Kumawat has over 10 years of experience in IT consulting, data center hosting, transformation, transition, and project integration and operations management. He has worked as a team lead, solution architect, and systems engineer for various companies.
- He has expertise in virtualization technologies like VMware, servers, networking protocols, security, and cloud platforms. He is proficient in technologies from vendors like Cisco, HP, IBM, and Dell.
- Rakesh holds certifications in ITIL, Microsoft, and has a Post Graduate Diploma in IT Management. He is looking to contribute his skills and experience as a systems engineer, solution architect or technical lead.
This document contains the resume of Suri Babu V. It summarizes his work experience and qualifications. He has over 3 years of experience as a SQL Server Database Administrator and over 5 years of experience in IT roles including database support, data analysis, and office assistance. His skills include SQL Server administration, database design, performance tuning, backup/recovery, and working with tools like SQL Server Management Studio. He holds a BSc in Computers and is seeking opportunities as a SQL Server DBA or in a related IT role.
This document contains the resume of William P. Ringel, which summarizes his experience as a SQL Developer and Programmer Analyst with over 30 years of experience in database management, software development, and business analysis. His technical skills include Microsoft SQL Server 2008, IBM DB2, and programming languages such as COBOL, Visual Basic, and Java. He has held roles with various companies in the retail, insurance, and financial industries developing and maintaining database systems and applications.
This document contains the resume of Jishnu G Sreekumar, who has over 8 years of experience as a SQL DBA. He currently works as a SQL DBA for Infosys in Houston, TX, where he is responsible for managing over 100 SQL instances across production and non-production environments. His skills include SQL installation, high availability configuration, backup/restore strategies, performance tuning, and migrating databases between on-premises and Azure cloud. He also has experience leading a team, problem solving, and following ITIL processes.
RagahvendraRao is seeking a position as a consultant or engineer with a growth-oriented company. He has over 14 years of experience in IT systems design, implementation, administration and support. He is currently an engineering consultant at Hewlett Packard Enterprise focusing on Windows, virtualization and cloud computing solutions. He has various technical certifications and has led many projects involving data center design, consolidation, virtualization and migration.
This document summarizes the skills and experience of William P. Ringel. He has over 30 years of experience in SQL development using technologies like SQL Server, DB2, and Visual Studio. His experience includes database administration, ETL processes, report development, and application development. He has worked in various industries including insurance, retail, and as an independent consultant.
The document is a curriculum vitae for Mohamed Mostafa Amer, a system administrator with over 11 years of experience. It details his work history managing systems for various companies, including roles administering Windows servers, SQL and Oracle databases, VMware environments, SAP systems, and Siebel CRM implementations. It also lists his education, certifications, and contact information.
This document is a resume for Robert Weissenberg summarizing his experience in business intelligence and project management. He has over 20 years of experience implementing business intelligence solutions using Microsoft SQL Server, SSIS, SSAS and SSRS. He has expertise in ETL processes, data warehousing, cube design, reporting and dashboards. He has managed projects in various industries including utilities and telecommunications.
David Pate has over 14 years of experience as an IT support professional with expertise in administering enterprise applications, troubleshooting across various platforms, and ensuring quality customer service. He has worked as an IT Operations Support Analyst and Software Systems Engineer, maintaining software and addressing any issues across UNIX, Linux, mainframe and Windows environments. Pate is proficient in areas like software installation, documentation, and automating tasks through scripting.
- Ravikumar has over 10 years of experience as an IT professional supporting various applications and infrastructure.
- His most recent role is as an Application Support Engineer at Utility Power Tech Ltd where he supports the PRADIP application used across multiple NTPC locations in India.
- Prior to this he worked as a Senior NOC Administrator and Service Desk technician at Voxiva India providing support for their mobile health applications hosted on AWS cloud.
Nishant Saurabh has over 9 years of experience as a SQL Server DBA. He has extensive experience working with various versions of SQL Server in both on-premise and cloud environments. He currently works as a Database Administrator Team Lead at Grant Thornton, where he leads a team of 9 DBAs and is responsible for tasks like performance monitoring, high availability solutions, database migrations, and more. Previously he has worked as a SQL Server consultant for various companies, providing expertise in areas like database administration, optimization, backup/recovery, and more.
Ahmad Asghariancell has over 10 years of experience as a senior programmer analyst with extensive skills in software design, development, testing, data conversion and system support. He has designed and implemented numerous databases, tables, stored procedures and other database objects in SQL Server.
Vinay Kumar Sirikonda has over 9 years of experience as a SQL Server DBA. He has extensive experience installing, configuring, tuning, and troubleshooting SQL Server databases. Some of his responsibilities include database backups, high availability solutions like mirroring and log shipping, query optimization, and performance monitoring. He is proficient in SQL Server versions 2012, 2008 R2, 2005, and 2000. Vinay has worked as a SQL Server DBA for several companies in the US and India.
Sanyog Singh is a SQL Server Database Administrator with over 9 years of experience managing databases, performing tuning and maintenance, and providing support. He has worked for several large companies and has certifications in SQL Server, ITIL, and other areas. The document provides details on his skills, experience, education, and accomplishments in database administration and management.
This document provides a summary of Chandra Shaker T's professional experience and qualifications. It outlines his 9+ years of experience administering Windows servers, including Active Directory, DNS, DHCP, and other services. It also lists his technical skills and certifications in Microsoft systems administration. His current role involves administering over 230 domain controllers and sites at IBM India Pvt. Ltd., where he performs tasks like upgrading servers, administering group policy, and resolving issues.
This document provides a summary of Kiran Annamaneni's experience working as an Informatica ETL developer over 9.5 years. It outlines his technical skills and experience with Informatica PowerCenter, data warehousing, ETL processes, Oracle, and SQL. Specific experiences are listed for projects at Accenture, BCBSM, Farmers Insurance, and Level 3 Communications developing and supporting BI/DW solutions.
Kowsiki Sarkar is a strategic and business-oriented IT leader with 14 years of experience in various fields including education, production, BPO, marine designing, software development, and data center operations. He is currently a System Administrator Level 2 at HP India where he provides technical support for managing infrastructure and implements and maintains Active Directory, Group Policies, and monitors server and AD health. Prior to HP, he worked as Manager of IT Operations at Axsys Technologies and as a Senior Systems Administrator at VCIL where he managed user accounts, groups, and print queues using Active Directory and installed and configured Windows servers. He holds several technical certifications including MCSA, CEH, ITIL Foundation, OCP, MC
Total 5.7 years of experience in SQL Server Database Administrator under production support. Gained expertise in SQL Server Installation, Maintenance, Backup and Recovery, Mirroring and Replication, Comfortable in using stored procedures and T- SQL queries.
Shantkumar Bomnalli has over 5 years of experience as a SQL Server Database Administrator. He has expertise in SQL Server installation, database migration, maintenance, backup/recovery, and performance troubleshooting. He is currently a Technical Specialist at Mindtree working on the CIT Banking project in Bangalore. Previously he was a Senior DBA at Tech Mahindra and worked as a Consultant for 3 years at Capgemini on an Eli Lilly pharmaceutical project.
Ramachandran has over 9 years of experience as a Senior Informatica Developer. He has expertise in data warehousing, ETL development and implementation using Informatica PowerCenter. Some of his key skills include dimensional modeling, mapping complex transformations, tuning Informatica workflows, and working with databases such as Oracle, SQL Server and Teradata. He has worked on multiple projects in the healthcare domain for clients in the US and India.
Sankara Reddy is seeking a challenging position utilizing his 6.4 years of experience in information systems and customer service. He has experience administering Windows servers, desktop support, and network administration. His skills include Windows server administration, Active Directory, DNS, DHCP, and troubleshooting various applications. He held roles supporting 500+ servers as a system administrator and providing desktop support and application installation. Sankara Reddy has technical certifications and seeks to improve organizational productivity through his IT experience.
The document is a curriculum vitae for Sivaiah Yakkanti. It summarizes his professional experience as a server administrator and engineer with over 10 years of experience administrating Windows, Linux, and VMware servers. It details his technical skills and certifications in areas like Red Hat, VMware, Microsoft, AWS, and ITIL. It also provides summaries of his work history and roles at companies like Cognizant Technology Solutions, Brigade Corporation India, and St. Joseph's Degree & PG College.
The document is a curriculum vitae for Sivaiah Yakkanti. It summarizes his professional experience as a senior systems executive and technical lead with over 10 years of experience in server administration, virtualization, and cloud technologies. It details his technical skills and certifications in areas like VMware, Red Hat, Windows server, and AWS. It also provides summaries of his work history and responsibilities in previous roles supporting infrastructure at organizations like Cognizant Technology Solutions and Brigade Corporation India.
• About 10+ Years of experience as Infrastructure Specialist in System Administration and Support Service Environments with Expertise in Microsoft Products.
• 10+ years in windows 2008/2012/2016 server builds & Implementations
• Expertise in Information Systems Management, Networking with expertise in implementation, operations & support functions of business solutions using IT as tool.
• At Managerial level, involved in IT Infrastructure Management, SOX, Strategy Planning, and Deployment- Process Re-engineering.
• At Execution level, involved in –Implementing CRQ’s Technical Support/ Troubleshooting, Systems Administration, and Server builds.
• Extensive experience in performing System Integration/Administration for Windows 2016, Windows 2012 & Windows 2008,Windows 2003, Microsoft Cluster Server ,VMware.
• Excellent interpersonal communication skills and work well with other team members to attain prompt problem resolution and disseminate accurate information.
• Ability to solve problems quickly and completely
• Excellent troubleshooting skills.
• Able to work in any shift and can support 24*7 production servers/network issues and emergency support in offices/client locations during any kind of disasters.
• Ability to do multi-task and work as part of a team and independently
This document contains the resume of William P. Ringel, which summarizes his experience as a SQL Developer and Programmer Analyst with over 30 years of experience in database management, software development, and business analysis. His technical skills include Microsoft SQL Server 2008, IBM DB2, and programming languages such as COBOL, Visual Basic, and Java. He has held roles with various companies in the retail, insurance, and financial industries developing and maintaining database systems and applications.
This document contains the resume of Jishnu G Sreekumar, who has over 8 years of experience as a SQL DBA. He currently works as a SQL DBA for Infosys in Houston, TX, where he is responsible for managing over 100 SQL instances across production and non-production environments. His skills include SQL installation, high availability configuration, backup/restore strategies, performance tuning, and migrating databases between on-premises and Azure cloud. He also has experience leading a team, problem solving, and following ITIL processes.
RagahvendraRao is seeking a position as a consultant or engineer with a growth-oriented company. He has over 14 years of experience in IT systems design, implementation, administration and support. He is currently an engineering consultant at Hewlett Packard Enterprise focusing on Windows, virtualization and cloud computing solutions. He has various technical certifications and has led many projects involving data center design, consolidation, virtualization and migration.
This document summarizes the skills and experience of William P. Ringel. He has over 30 years of experience in SQL development using technologies like SQL Server, DB2, and Visual Studio. His experience includes database administration, ETL processes, report development, and application development. He has worked in various industries including insurance, retail, and as an independent consultant.
The document is a curriculum vitae for Mohamed Mostafa Amer, a system administrator with over 11 years of experience. It details his work history managing systems for various companies, including roles administering Windows servers, SQL and Oracle databases, VMware environments, SAP systems, and Siebel CRM implementations. It also lists his education, certifications, and contact information.
This document is a resume for Robert Weissenberg summarizing his experience in business intelligence and project management. He has over 20 years of experience implementing business intelligence solutions using Microsoft SQL Server, SSIS, SSAS and SSRS. He has expertise in ETL processes, data warehousing, cube design, reporting and dashboards. He has managed projects in various industries including utilities and telecommunications.
David Pate has over 14 years of experience as an IT support professional with expertise in administering enterprise applications, troubleshooting across various platforms, and ensuring quality customer service. He has worked as an IT Operations Support Analyst and Software Systems Engineer, maintaining software and addressing any issues across UNIX, Linux, mainframe and Windows environments. Pate is proficient in areas like software installation, documentation, and automating tasks through scripting.
- Ravikumar has over 10 years of experience as an IT professional supporting various applications and infrastructure.
- His most recent role is as an Application Support Engineer at Utility Power Tech Ltd where he supports the PRADIP application used across multiple NTPC locations in India.
- Prior to this he worked as a Senior NOC Administrator and Service Desk technician at Voxiva India providing support for their mobile health applications hosted on AWS cloud.
Nishant Saurabh has over 9 years of experience as a SQL Server DBA. He has extensive experience working with various versions of SQL Server in both on-premise and cloud environments. He currently works as a Database Administrator Team Lead at Grant Thornton, where he leads a team of 9 DBAs and is responsible for tasks like performance monitoring, high availability solutions, database migrations, and more. Previously he has worked as a SQL Server consultant for various companies, providing expertise in areas like database administration, optimization, backup/recovery, and more.
Ahmad Asghariancell has over 10 years of experience as a senior programmer analyst with extensive skills in software design, development, testing, data conversion and system support. He has designed and implemented numerous databases, tables, stored procedures and other database objects in SQL Server.
Vinay Kumar Sirikonda has over 9 years of experience as a SQL Server DBA. He has extensive experience installing, configuring, tuning, and troubleshooting SQL Server databases. Some of his responsibilities include database backups, high availability solutions like mirroring and log shipping, query optimization, and performance monitoring. He is proficient in SQL Server versions 2012, 2008 R2, 2005, and 2000. Vinay has worked as a SQL Server DBA for several companies in the US and India.
Sanyog Singh is a SQL Server Database Administrator with over 9 years of experience managing databases, performing tuning and maintenance, and providing support. He has worked for several large companies and has certifications in SQL Server, ITIL, and other areas. The document provides details on his skills, experience, education, and accomplishments in database administration and management.
This document provides a summary of Chandra Shaker T's professional experience and qualifications. It outlines his 9+ years of experience administering Windows servers, including Active Directory, DNS, DHCP, and other services. It also lists his technical skills and certifications in Microsoft systems administration. His current role involves administering over 230 domain controllers and sites at IBM India Pvt. Ltd., where he performs tasks like upgrading servers, administering group policy, and resolving issues.
This document provides a summary of Kiran Annamaneni's experience working as an Informatica ETL developer over 9.5 years. It outlines his technical skills and experience with Informatica PowerCenter, data warehousing, ETL processes, Oracle, and SQL. Specific experiences are listed for projects at Accenture, BCBSM, Farmers Insurance, and Level 3 Communications developing and supporting BI/DW solutions.
Kowsiki Sarkar is a strategic and business-oriented IT leader with 14 years of experience in various fields including education, production, BPO, marine designing, software development, and data center operations. He is currently a System Administrator Level 2 at HP India where he provides technical support for managing infrastructure and implements and maintains Active Directory, Group Policies, and monitors server and AD health. Prior to HP, he worked as Manager of IT Operations at Axsys Technologies and as a Senior Systems Administrator at VCIL where he managed user accounts, groups, and print queues using Active Directory and installed and configured Windows servers. He holds several technical certifications including MCSA, CEH, ITIL Foundation, OCP, MC
Total 5.7 years of experience in SQL Server Database Administrator under production support. Gained expertise in SQL Server Installation, Maintenance, Backup and Recovery, Mirroring and Replication, Comfortable in using stored procedures and T- SQL queries.
Shantkumar Bomnalli has over 5 years of experience as a SQL Server Database Administrator. He has expertise in SQL Server installation, database migration, maintenance, backup/recovery, and performance troubleshooting. He is currently a Technical Specialist at Mindtree working on the CIT Banking project in Bangalore. Previously he was a Senior DBA at Tech Mahindra and worked as a Consultant for 3 years at Capgemini on an Eli Lilly pharmaceutical project.
Ramachandran has over 9 years of experience as a Senior Informatica Developer. He has expertise in data warehousing, ETL development and implementation using Informatica PowerCenter. Some of his key skills include dimensional modeling, mapping complex transformations, tuning Informatica workflows, and working with databases such as Oracle, SQL Server and Teradata. He has worked on multiple projects in the healthcare domain for clients in the US and India.
Sankara Reddy is seeking a challenging position utilizing his 6.4 years of experience in information systems and customer service. He has experience administering Windows servers, desktop support, and network administration. His skills include Windows server administration, Active Directory, DNS, DHCP, and troubleshooting various applications. He held roles supporting 500+ servers as a system administrator and providing desktop support and application installation. Sankara Reddy has technical certifications and seeks to improve organizational productivity through his IT experience.
The document is a curriculum vitae for Sivaiah Yakkanti. It summarizes his professional experience as a server administrator and engineer with over 10 years of experience administrating Windows, Linux, and VMware servers. It details his technical skills and certifications in areas like Red Hat, VMware, Microsoft, AWS, and ITIL. It also provides summaries of his work history and roles at companies like Cognizant Technology Solutions, Brigade Corporation India, and St. Joseph's Degree & PG College.
The document is a curriculum vitae for Sivaiah Yakkanti. It summarizes his professional experience as a senior systems executive and technical lead with over 10 years of experience in server administration, virtualization, and cloud technologies. It details his technical skills and certifications in areas like VMware, Red Hat, Windows server, and AWS. It also provides summaries of his work history and responsibilities in previous roles supporting infrastructure at organizations like Cognizant Technology Solutions and Brigade Corporation India.
• About 10+ Years of experience as Infrastructure Specialist in System Administration and Support Service Environments with Expertise in Microsoft Products.
• 10+ years in windows 2008/2012/2016 server builds & Implementations
• Expertise in Information Systems Management, Networking with expertise in implementation, operations & support functions of business solutions using IT as tool.
• At Managerial level, involved in IT Infrastructure Management, SOX, Strategy Planning, and Deployment- Process Re-engineering.
• At Execution level, involved in –Implementing CRQ’s Technical Support/ Troubleshooting, Systems Administration, and Server builds.
• Extensive experience in performing System Integration/Administration for Windows 2016, Windows 2012 & Windows 2008,Windows 2003, Microsoft Cluster Server ,VMware.
• Excellent interpersonal communication skills and work well with other team members to attain prompt problem resolution and disseminate accurate information.
• Ability to solve problems quickly and completely
• Excellent troubleshooting skills.
• Able to work in any shift and can support 24*7 production servers/network issues and emergency support in offices/client locations during any kind of disasters.
• Ability to do multi-task and work as part of a team and independently
This document is a resume for Charles Hensel, an IT professional with over 25 years of experience in various technical roles. It lists his extensive technical skills and experience building, deploying, and supporting mission critical systems. Recent roles include serving as a Senior Database Administrator for the Indiana Department of Child Services and as Technology Manager for Southside Special Services, where he established new infrastructure and managed all technology.
The document provides a summary of Anirban Bose's qualifications and experience seeking a role as a Windows Server Administrator. It outlines his extensive skills and knowledge of Windows Server, Active Directory, virtualization technologies, and other Microsoft technologies. It also lists his educational background of a Bachelor's degree in engineering and certifications in Microsoft solutions. His professional experience includes roles as a System Engineer at Thomson Reuters and Windows Administrator at Microland Ltd, demonstrating experience managing Windows server infrastructure, virtualization, security, and following ITIL processes.
Vijay Thakare is seeking a position as a technical lead utilizing his 7+ years of experience in software development. He has experience developing applications using technologies like ASP.NET, C#, SQL Server, and SharePoint. Some of the projects he has worked on include BMW COFIS as a tech lead, ZenIS for RPG, and Sepaton for Sepaton UK. He is looking for an innovative and challenging role that allows for professional growth.
David Pate is an experienced IT support professional with over 20 years of experience supporting multi-platform production environments across UNIX, Linux, mainframe and Windows. He has extensive experience administering enterprise applications and ensuring software availability, integrity and security. Pate is proficient in customer service and effective communication to understand user needs and translate them into application functionality. He currently works as a Tier 1 support associate for FleetCor Technologies monitoring systems and coordinating resources to restore stability.
Ankita Bhatnagar is an ISTQB certified professional with over 8 years of experience in change release management. She has worked on several projects as a senior release manager and test analyst for clients like TCS, IBM, American Express, Nordstrom Bank, CITCO, and the Income Tax Department in India. Her responsibilities have included release planning, environment management, change management, vendor management, and reporting. She is proficient with tools like Jenkins, SVN, Ant, Maven, SQL, and test management tools like QC and has experience working with banking, capital markets, and retail domains.
Sangram V. Shinde is a senior IT professional with over 10 years of experience in roles such as technical architect, technical lead, and team leader. He has extensive expertise in areas such as virtualization, cloud computing, networking, Windows administration, and IT service management. Currently he works as a senior subject matter expert on VMware and Windows technologies at IBM India Pvt Ltd, where he is responsible for tasks like datacenter migration, technical consulting, and managing Windows patching.
The document provides a summary of Cory E. Larsen's skills and experience in IT project management and administration. It lists his administrative roles and experience with various Microsoft technologies. It also outlines several IT projects he led, including successfully installing new cellular infrastructure for an event, mitigating a virus outbreak at a hospital, and redesigning and building data centers. The document demonstrates Larsen's experience leading complex IT projects across different industries.
Senthilkumar R has over 8 years of experience as a System Administrator and Windows Application Engineer with expertise in installing, configuring, and troubleshooting Windows Server operating systems, VMware ESXi servers, and various applications. He is currently working as an Executive Technology at Cogencis Information Services where he manages virtual infrastructure, websites, databases, and provides technical support.
Kent Shaffer has over 20 years of experience in IT, administration, and system testing. He has a history of successfully managing complex IT projects, including migrations involving thousands of users and servers. He is skilled in technologies like Active Directory, PowerShell, SCCM, virtualization, and various operating systems. References and awards indicate he takes customer satisfaction very seriously and goes above and beyond to resolve issues.
Kent Shaffer has over 20 years of experience in IT, administration, and system testing. He has a history of successfully managing complex IT projects, including migrations, acquisitions, and infrastructure improvements. He is skilled in technologies like Active Directory, PowerShell, SCCM, virtualization, and various operating systems. References and awards indicate he takes customer satisfaction very seriously and goes above and beyond to resolve issues.
The document provides a summary of Padmashree Muralidharan's professional experience and qualifications. It highlights over 9 years of experience in business analysis, system analysis, software development, databases, and project management. Recent experience includes working as a Systems Analyst at United Health Group where responsibilities involved examining business requirements, solution design, and testing coordination. Previous experience includes roles as a Business System Consultant at Express Scripts and various analyst and developer roles at other organizations. The document lists technical skills and project experience demonstrating expertise in areas such as requirements gathering, system design, and application development.
Arun Kumar B has over 10 years of experience in technology support and management. He has expertise in designing, deploying, administering and troubleshooting Microsoft Windows servers and Exchange email applications. Arun is proficient in infrastructure planning, database administration, security policies, and IT service management best practices. He has managed teams and led IT projects for clients in various industries.
This document provides a summary of Ganesh Babu Gullapudi's experience and qualifications. He has nearly 10 years of experience in IT infrastructure projects involving VMware, storage, and Microsoft technologies. He currently works as a Lead Senior Consultant at Hitachi Consulting, where he is responsible for IT infrastructure management, operations, and maintaining SLAs. He has expertise in areas such as virtualization, private cloud implementation, Windows administration, and antivirus management.
This document contains a summary of Tanmay Mitra's skills and experience. He has over 7 years of experience working with virtualization technologies like VMware and Linux administration. Some of the projects he has worked on include managing T-Mobile's data center and implementing Ericsson products for them. He is looking for a new position that allows him to utilize his technical skills and experience in virtualization, Linux, and data center administration.
Sourabh Shukla is seeking a technical role where he can continuously learn and contribute his skills. He has over 3 years of experience in healthcare software development using technologies like ASP.NET, SQL Server, and UNIX. His responsibilities have included requirements gathering, testing, interacting with clients, and resolving production issues. He is currently working as a Senior Associate Consultant on a healthcare project involving the conversion of a database from UFOS to DB2.
This resume is for Pramod Singh, who has 5 years of experience as an MSSQL DBA. He has worked at Infosys Limited from 2010-2014 and currently works at L&T InfoTech. He has skills in SQL Server, IIS, cluster management, and Azure. He has experience with projects at Microsoft and Otis Elevators involving SQL Server, databases, and ERP systems. His responsibilities include database administration, maintenance, backups, performance monitoring and incident management. He has certifications from Microsoft and has attended Oracle and SQL Server trainings.
Timothy White is a senior IT leader with experience managing complex IT projects and infrastructure. He has experience with server architecture, virtualization, database management, and implementing best practices. Some of his achievements include managing a data center migration, implementing virtualization to reduce server footprint, and establishing partnerships to provide technology solutions.
1. Ankit Jain (Genesys Technical L2 Support Engineer)
Email: ankitjain14@yahoo.com
Mobile: +91-9967614249
CAREER OBJECTIVE
To work in a competitive environment that effectively utilizes my analytical, interpersonal, leadership and
organizational skills to conceive and achieve solutions. The solutions which help the organization in not only meeting its
targets, but also allowing it to grow, thereby, enhancing my own skills as an individual and as a key player in the
organization's development.
EXECUTIVE SUMMARY
Passionate Intercultural Expert with +2 Years Of Experience in Genesys Telecom CTI Technology & MSSQL
Database Administration & Built Up Well Known Genesys Technical expert Personnel. End to End Adherence of
Genesys Foundation, Layered Framework, T-Network, CTI Platform, CIM Platform, VoIP Technology, GVP
Platform, IVR Development & DBMS Management. A self-motivated and organized professional providing
thorough and skillful support to department with Strong Background of Project Management & Team Elevation.
Demonstrated track record of successfully managing small to large projects from start to finish.
EDUCATIONAL QUALIFICATION
Bachelor of Technology (B.Tech) in Computer Science of Technology (2008-2012) from Bharti Vidyapeeth Institute of
Technology affiliated to IP University, Delhi with an aggregate of 64%.
Diploma in Computer Science and Engineering (2005-2008) from MG Polytechnic, Hathras (Aligarh) affiliated to
B.T.E, UP with an aggregate of 75%.
H.S.C. Passed with 66 % from Kids Corner Happy Sr. Sec School, CBSE Board in March 2004 Firozabad.
S.S.C. Passed with 58 % from Kids Corner Happy Sr. Sec School, CBSE Board in March 2002 Firozabad.
.
CAREER EXPERIENCE
• Current Employer - One-Point-One Solution Pvt Ltd, Navi Mumbai
Role : Genesys technical L2 Support engineer
Period : Apr’15 - Till Date
Tools : SQL Server 2012 & 2008.
Database & Dialer Responsibilities
Installation, up gradation & configuration of SQL Server 2005/2008/2012.
2. Creating Database and Data Tables.
Creating Data Users & Defining Access Level for Database Security.
Create Users and assign permissions based on the level of database access the user would need.
Data Translation From Table To Table, Database To Database And Server To Server.
Maintaining Daily Backup for SQL Database.
Maintaining MDF And LDF Files With Daily, Quarterly And Monthly Backup.
Writing SQL Queries for Data Analysis.
Ability to identify and troubleshoot SQL Server production issues including server resource issues.
Deploying & upgrading genesys application.
Installation, Up gradation, Configuration of Genesys application.
End to end configuration for outbound and inbound Business.
Designing Inbound Call Flow Architecture in Interaction Routing Strategy.
Configuration of Media Gateway to Align VoIP with Genesys T-Framework.
• Previous Employer – SmartConnectt Technologies Pvt Ltd.
Role : Genesys technical L2 Support engineer
Period : Oct-12 – March-15
Tools : SQL Server 2008 R2
Database Responsibilities
Strong knowledge of backups, restores, recovery models, database shrink operations, DBCC commands,
Clustering, Database mirroring, Replication and High Availability strategies for MS SQL environments.
Strong knowledge of indexes, index management, integrity checks, configuration, patching.
Writing stored procedure for capturing interaction data in DB.
Job scheduling or maintenance jobs in SQL Server 2005, 2008, Backups & restoration, disaster recovery
using log shipping and database mirroring.
Designing SQL Views by relating and combining different Tables, Databases or Servers by defining
joins.
Monitoring available disk space on daily basis on all database servers.
Create Linked Servers to SQL Servers and other databases.
Design database Backup and Restoration Strategy. Once created the database Backups, monitor those
backups are being performed regularly.
Creating and maintaining Indexes, performing database shrinking, memory settings, monitoring CPU
usage and Disk I/O activity.
Setup High-Availability as part Disaster Recovery Strategy for the Databases. (Failover Clustering,
Database Mirroring, Log Shipping and Replication).
Working knowledge of SSAS, SSRS, and SSIS.
Familiarity with windows server, security, storage components.
Genesys Roles & Responsibilities
We were providing support to 16 Serco locations which includes approx. 60 different processes and
approx. 2500 seats. This project is having both inbound and outbound process.
Monitoring all Genesys applications, installing and configuring Genesys user interface tools which
include CME, OCM, CCPulse, DMA, SCI and installing and configuring Hyperion application.
End to end configuration for outbound and inbound Business.
Designing Inbound Call Flow Architecture in Interaction Routing Strategy.
Configuration of Media Gateway to Align VoIP with Genesys T-Framework.
Monitoring All Genesys Servers especially for Hard Disk Management, Active Alarms, and security
threats.
Monitoring all Applications in the Genesys Framework.
Co-ordination with NOC, Business Users, and senior DB team, server team, Internal IT staff.
Provide support to operation team for generating reports useful for Business and IT Staff also creating
3. report templates in Hyperion & Genesys Interaction Application based on operation requirement.
Genesys Configuration Related Changes including Bugs Management for inbound and outbound
Environment.
Documentation update for latest changes and Genesys architecture
Management & Deployment of Change Request in Process Architecture as per Client Requirement.
Handling Incident Management for Escalations with High Severity Bugs.
Escalation, Coordination and Management Genesys Lab Team for New Developments, Major
Customization
Managing DBMS Activity, Timely Data Backup and Data purging on the SQL Database as and when
required.
Designing SQL Views, Stored Procedures by relating and combining different Tables, Databases or
Servers for Real Time & Historical Business Data Reporting.
Upgrading and updating the Genesys applications as and when required and requested by the
management for smooth functioning at the user end.
Deploying Campaigns, Calling list, Dispositions, Setting Dial Orders, Agent Group, Filters, Table Access
etc. for any new process that is to be made live and conducting UAT (User Acceptance Test) for Dialer,
Agent Desktop and Data Dumps for Reporting purpose.
Genesys Server Management and Services Hand Shaking Adherence.
Customizing Routing Strategies for Mail/SMS/VOICE Blaster Platform.
Uploading leads/tables on the dialer campaigns/database as and when received from clients/operation
team.
Regular interaction with Clients, Operation Team, and Management Team to bridge the knowledge gap
within the Center/Organization.
Providing RCA (Root Cause Analysis) to Operation team, Management and Clients as and when
requested in case of down time & High Severity Escalations.
Conducting Testing / UAT for any new product or recent changes done in current system.
Attending the escalation and conference calls with senior management and providing them the
solution / POA for any concerns raised by team.
Have handled process migration activities i.e. movement of process which is running on another dialer
& another location to centralized location.
Deploying & upgrading genesys application.
Genesys Configuration Manager [CME]
Working on CME to check Application & User level Configuration to identify 1st level Investigation for
various issues.
Investigation & Troubleshooting on various Escalations related to Below Genesys Platforms:
Genesys URS & IRD
[Genesys Universal Routing Server which Routes Voice & non-Voice interactions to Reliable Target
Resource as per the Strategy Instructions]
Genesys OCS
[Outbound Contact Server perform as Dialer Engine to Outcall Voice Interactions]
Genesys T-Server
[Managing Genesys Media Layer & Supporting CTI Applications]
Genesys CCPulse Application
[Provide Real Time Statistics & Intra-Day Historical Data for CME Objects & Working Resources]
Investigation & Troubleshooting on various Escalations related to Below CTI Applications:
CTI-Smart desk
Genesys IWS
4. Generation of Contact Center Reports
Daily Check-list to confirm Data Insertion in Database from Genesys Stat Server & Call Concentrator.
Investigating Reporting Issues Related to Data-Mart, Data Sourcer & Call Concentrator .
Troubleshooting on Call Routing Issues by investigating STAT Server, URS & T-Server Logs.
Troubleshooting on Agent Desktop Applications (CTI) issues for Login, Data-Popup &Voice.
Working on Ticketing tool i.e. Remedy iTAM Jeopardy Management. To Manage Escalated Dockets.
Hands on Knowledge on Installation & Implementation on Genesys Outbound & Inbound Framework.
DIALER & SOFTWARE
Installation Of Software Components On Server ( Genesys 8.1 )
Configuration Server (Config Manager)
Applications Server (Outbound Contact Manager)
Stream Server (Recordings)
Database Server (Database)
Troubleshooting On Servers for Genesys Components.
Checking Services on Servers.
Updating Config Server
Creation Of User ID For Software Dialing
Generating MIS Reports Through Genesys Call Center Reporting Tool ( Talk Time Report,
Disposition Report, Data Dump Report, Sales Report, Real Time Reports Etc.).
Sending Logs Of Genesys Components To Genesys Team For Major Troubleshooting.
Preparation & Implementation of Genesys For New Up-Coming Process.
TRAINING
Training on ASP.Net from MicroTech Pvt Ltd.
Industrial training on J2EE (complete java) from velar soft institute.
PERSONAL DETAILS:
Date of Birth : 26th
-Feb-1987
Permanent Address : 14 G visha trust gaon devi road, Poisar, Kandivali (East)
Mumbai, M.H-India
Name : Ankit Jain
Father’s Name : Lalit Kumar Jain
Marital Status : Single
Language Known : English, Hindi.
DECLARATION
I hereby declare that the above mentioned information is correct up to my knowledge and I bear
responsibility for the correctness of the above mentioned particulars.