Kallal Majumder has over 6 years of experience as a System Engineer and IT Analyst at Tata Consultancy Services. He has expertise in administering Citrix, VMware, Hyper-V, and NetScaler environments, including building and configuring these systems. He is proficient in troubleshooting issues across enterprise environments for clients in retail and insurance. Kallal holds several technical certifications and has received positive recognition for his work on priority issues.

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Kallal Majumder
Tata Consultancy Services
Email: Kallal.majumder@Outlook.com Mobile: +91-8170854427
Experience Summary
I have 6+ year experience in TCS as System Engineer and IT Analyst and have below highlights in
my career so far.
 Windows Server OS(2003, 2008 & 2012 R2) and Desktop OS(XP, 7, 8, 8.1 and 10)
 Citrix(XenApp 5.0,6.5, 7.5 and 7.6 and XenDesktop 5.0 and 7.6), CCA on XenApp 6.5 and
XenDesktop 5, dept knowledge in XenApp build process.
 Subject matter expert in Citrix Provisioning Services and MCS
 Netscaler 9.1, 10.5 and 11.0 build, configuration and Administration
 VMware vSphere 5.1, 5.5 and 6.0
 Hyper-V 2012R2 Build process and support
 One year Client side experience as Citrix and HyperV SME in UK
 Expertise in troubleshooting and resolving issues in enterprise Citrix environment, Including
StoreFront, application enumeration and performance issues, Printing and provisioning
issues, for internal and external clients
 Experience with HP and IBM blade configuration, firmware upgrade and patching process
 Build experience in Citrix Netscaler 10.5 GSLB Setup with multiple locations
 Securing Netscaler Gateway with Certificate and Dual authentication
 Experience in DataCentre Migration Activity
 Familiar with XenApp upgrade process in critical business process
 Integration of 2 factor authentication for Citrix environment (RSA and LDAP VIP).
 Successfully migrated over 30 applications from Citrix Metaframe 4.5 into Xenapp 6.5
encompassing 2 distinct geographic locations over 600 servers and 3 different farms, while
simultaneously implementing a 2 factor authentication system to provide for a more secure
environment.
 Windows Desktop OS and migration to Windows 7, MCTS on Windows 7.
 CA Unicenter ITCM products(exp. Software, patch delivery, Query setup and Asset
management)
 Experience in both Retail and Insurance domain(UK & US clients)
 Fluent in English and expert in smart work
 Well capable in handling Critical issues and urgent business requirements
 Working experience in 24*7 environment

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Technology
Below is a list of important hardware, software products, tools and methods that I have worked with.
Technology Software Tools
Citrix XenApp Citrix XenApp 4.5, 5.0, 6.5 and 7,6
Citrix Access management
Console and Advance
Configuration tool
Modelling Wizard
Delivery Controller
Citrix Director
Citrix Xendesktop Citrix XenDesktop 5 and 7.6 Desktop Director
Xencenter to monitor VM
XenServers
Edge Sight Monitoring tool
Citrix Provisioning Services Citrix PVS 7.1 PVS Boot Manager
Provisioning services
Farm and Site
Citrix Netscaler Netscaler 9.2, 10.5 and 11.0 Browser and Java Applet
based console of Netscaler
Management and LOM
Hypervisor Windows HyperV 2012R2
ESXi 5.1 and 5.5
Windows server 2012R2
SCVMM
vCenter Console
CA Unicenter Unicenter Remote Control
Unicenter Software Delivery
Unicenter Asset Management
URC Management console
USD Management console
Hardware Methods Tools
Blade Server HP Proliant Blade Server
IBM Blade Server
IBM RACK Mounted Server
Blade server configuration
Server Profile
Virtual Connect Manager
ILO Console
Citrix Netscaler MPX 8005 Netscaler Gateway
Load balancer
GSLB Configuration
Dual Authentication
SSH Emulator
NS Management Console
NS LOM Port Console

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Education Summary
Degree and Date Institute Major and Specialization
Bachelor of Technology,
2010
College of Engineering and
Management, Kolaghat
Electricals Engineering
ProfessionalCertifications
Professional Society / Certification Date Certified
Citrix Certified Associate on NetScaler 10.5, 1Y0-253 Feb, 2016
Citrix Certified Associate on XenApp 6.5 Admin, 1Y0-A20 Jan, 2014
Citrix Certified Associate on XenDesktop 5 Admin, 1Y0-A19 Mar, 2014
Microsoft Certified Technology Specialist on Win 7, 70-680 Dec, 2012
C- Develop ITIL V.3 Jan, 2012
Assignment
The details of the assignment that I have handled is listed here
Period Feb, 2014– till date
Position Citrix, VMware and HyperV Administrator
Project Infrastructure Management
Customer Insurance Domain
Period Feb, 2014 – till date
Description Citrix, VMware and HyperV Administrator
Role Providing Level3 and level2 support for UK based client. Key activities includes
 Steady state support of Citrix XenApp and Citrix XenApp published desktop

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environment.
 Design and Build of Citrix PVS 7.6 with XenDesktop 7.6
 Installed, Configured, Patched mixed XenApp and XenDesktop
environment
 Migrated Users and Applications through Citrix Environment
 ESX 6.0 Build and configuration on HP/IBM Hardware
 HyperV 2012 R2 Build and configuration on HP/IBM Hardware
 Handling Priority incidents and escalations
 Configuring and BAU Support of Netscaler Gateway with GSLB Setup
 Securing Gateway with Certificate and Dual Authentication
 Creating Provisioning master Image in PVS 7.1
 Policy creation and update for XenApp resources
 Comparison of GPO and Citrix Policy via Modelling Wizward
 Provisioning and maintaining images for XenApp Servers and its multi-
Version Images through PVS 7.1 and 7.6
 Configuring Citrix profile Management with Profile redirection and exception
policies
 Citrix License Server build and configuration and importing licensing as per
requirement
 Infrastructure preparation for Disaster Recovery for XenApp & XenDesktop
env via PVS Setup
 Server profile creation for HP Blade server via VCM and OEM
 Root Cause Analysis of performance & availability problems
 Strategies for proactive reporting and problem anticipation to minimize
reactive effort
 Performance reporting of Citrix servers through EdgeSight Monitoring tool
Solution
Environment
 Citrix PVS 7.1 & 7.6
 Windows HyperV 2012R2
 ESXi 5.1 and 5.5
 XenApp 4.5, 5.0, 6.5 and 7.5
 Citrix Access Management Console
 XenApp Advance Configuraation tool
 EdgeSight Monitoring tool
Tools  Group Policy management console
 Active Directory Users and Computer
 Group Policy Editor
 vCenter
 SCVMM
 PVS Console
Awards &
Appreciations
Appreciated by clients and Management many times while
working on Priority issues
Received On-Spot Award many times during this tenure

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Period Sep, 2012 – till date
Position System Administrator in EUC
Project Infrastructure Management
Customer Insurance Domain
Period Sep, 2012- Jan, 2014
Description End User Computing
Role Providing Level3 and level2 support for UK based client. Key activities includes
 Configuring, Maintenance and troubleshooting of CA Unicenter Software
delivery and Remote control.
 Configuring and Maintenance of CA Unicenter Asset management
 Maintenance, Troubleshooting and Coordination for XenApp 4.5 & 5.0
Application layer with Service Providers, Vendors and Customers for
troubleshooting.
 User level Group Policy Read/Write on Windows server 2003
 Experience on Severity 1/2 incidents and Coordination in critical and non
critical situation with End user and Vendors
 Co-ordination with Vendors on Specific Cirtical Business related application
such as Hyperion, BaNCS, Galaxy Civica, AWD.
 Root Cause Analysis of performance & availability problems.
 Strategies for proactive reporting and problem anticipation to minimize
reactive effort.
 Troubleshooting of XenApp, Windows client(XP & 7) and servers.
 Performance reporting of Citrix servers through EdgeSight Monitoring tool
 Housekeeping of XenApp servers and Unicenter servers.
 Admin Support for CA Unicenter support for 10000+ clients.
Solution
Environment
 XenApp 4.5 & 5.0
 Citrix Access Management Console
 XenApp Advance Configuraation tool
 EdgeSight Monitoring tool
 Unicenter Asset Management
 Unicenter Remote Control Explorer
 Unicenter Software delivery

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Tools  Group Policy management console
 Active Directory Users and Computer
 Group Policy Editor
 Assyst Ticketing tool
 Xencenter to monitor XenServers
Awards &
Appreciations
Appreciated by clients and Management many times while
working on Priority issues
Period June 2011 – Aug 2012
Position AssistantSystem Engineer (Networking)
Project Infrastructure Management
Customer Retail Domain
Period June 2011- Aug 2012
Description Retail, WAN and LAN Support
Role Providing Level1 and partial level2 support for USA based client. Key activities
includes
 Configuring and troubleshooting of Cisco 2801, 1921, 3600, 3700 series
routers and Cisco 2960, 3600.
 Co-ordination with Vendors such as service providers – AT&T, DSR, Covad,
Sprint, Verizon, Megapath, Sutherland HD, HP for critical and highly
complex issues related to Link failure, Loop testing etc.
 Strategies for proactive reporting and problem anticipation to minimize
reactive effort.
 Visualizing network traffic through Omni Center, IP Monitor and
performance analysis.
 Suggestion for improving bandwidth sensitive, latency sensitive, processing
sensitive and congestion sensitive transactions for Wireless network
devices
 Call handling and Coordination in critical and non critical situation with End
user and Vendors
 Taking back up from IP Monitor WAN monitoring tools
 Alerts handling for UNIX, Database, Wintel, Messaging, Backup and
Storage related errors
 Admin Support for CCM.Net ticketing for 3000+ users

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Solution
Environment
 Cisco Switches 2950,3600
 Cisco Routers 2801,1921
 Netgate- Motorola
 3G Wireless Modem- Sprint
Tools  BMC Remedy Ticketing Tool
 CCM.Net Ticketing Tool
 OMNI Center
 IP Monitor
 Putty – Remote login Interface
 Trextel WAN Monitoring and Ticketing Tool
 DSR Provisioning Tool
 Argent Monitoring Tool
 Host Monitor 5.0 Beta
Awards &
Appreciations
“Best Performer Award” – awarded for Q1:2012-13 by PETCO
Animal Supplies
Personal Profile
Address 36 Kabi Sukanta Road, Santoshpur, Kolkata- 700075
Date of Birth 2nd Dec, 1987
Permanent Address North Surovisthan, Badkulla, Nadia, West Bengal- 741121