Sandra Gill has over 10 years of experience as a library page for the City of South San Francisco, where her responsibilities include maintaining collections, shelving materials, and assisting customers. She also has experience providing seminars on composting and has received positive feedback. Additionally, she worked at AT&T for over 25 years in various roles focused on project management, customer service, and regulatory compliance training. Currently, she also works as an Airbnb property manager where she interacts with international guests and coordinates cleaning services to accommodate different needs and provide excellent customer service.

1. Summary of Qualifications
SandraGill
Daly City, CA 94014
(650) 580-3418 sgill.com@gmail.com
Current Employer: City of South San Francisco
Employment Time Period: 12/14 to present
Job Title: Library Page
Job Functions: Maintaining the library collections by processing items returned from
circulation and shelving, sorting, filing books and other library materials. Insuring
that reading and other areas, such as book and DVD/CD shelves are in clean,
accessible order. Assisting customers with queries, such as how to find materials
and informing them of current library events. Customer service is a big part of what
I do here.
I gave a seminar last year to the public and to employees on the benefits of garden
composting. I provided examples of a compost container, a worm bin, actual
composted soil, all while explaining the benefits of composting as it relates to the
user, to the community and to the environment. I instructed on the mechanics of
starting a compost pile and maintaining one. My seminar was well received.
Employer - AT&T, San Francisco CA, 2/10/1981 - 9/22/2009
Employment Verification contact: 800-367-5690 /AT&T company code 10535
Professional Experience
Project Management with focus on Customer/Client Service.
Federal & State Regulatory Compliance, 2002-2009
Oversaw California’s implementation of federal privacy and consumer protection
rules. Trained sales personnel, designing job aids to facilitate understanding of
mandated policies. Provided proof of compliance audit documentation to senior
management as required by CPUC and FCC.
Relevant skills:
 Excellent verbal and written communication skills with the flexibility to
communicate understanding of key information to a varied audience.
 I am an AT&T certified instructor who has trained approximately 100 service
representatives in customer service skills.
 Ability to work independently and collaboratively with all levels of
employees and management.
 Proficient in Word, Excel and Google docs.

2. Additional Ongoing Work Experience
As an AIRBNB property manager, I interact with vacationers from all over the world.
I welcome them, insure their comfort, provide information on local events and
transportation options, respond to and resolve crises such as misplaced room keys.
I also coordinate with housekeeping services around a varied guest schedule. I
accommodate varied needs. Guest reviews attest to my having provided excellent
customer service.
Education
University of San Francisco
Business Course Work: Organizational Behavior, 3+ years