Ronald Dupree is seeking a full-time position utilizing his 11+ years of customer service experience and skills in information technology, computer networking, and Microsoft Office programs. He has a Bachelor's degree in Computer Networking and has worked in various roles including help desk analyst, security guard, delivery driver, and warehouse associate. His experience spans industries such as healthcare, retail, and food service. He is proficient in troubleshooting, software and hardware installation, and providing excellent customer service.

1. Ronald W. Dupree
7228 S. Dalton Ave. Los Angeles, 90047
Phone: 424-336-0873
E-mail: dupree_ronald@yahoo.com
Objective
I am currently lookingfor a full time position with a company where I can utilizemy skills and gain further
knowledge and experience in an environment that offers a challenge,benefits for my family,and the opp
ortunity to help a company advanceefficiently and productively.
Summary of Qualifications
 Bachelors degree in Information Technology and Computer Networking
 11+ years of customer service experience in various fields
 Excellent written and verbal communication skills
 Highly productive in the use of Microsoft Office platforms
 Highly productive in a high stress, high volume environment
 Self-starter with a can do attitude
 Ability to work within a team
 Ability to set priorities and organize workflow independently

2. Resume: Ronald W. Dupree
 Excellent typing skills (approx 45 wpm)
 Experience working with different types of ticketing systems
 Very susceptible to any training or hands on work
 Excellent with resolution by remote connectivity, through VOIP, in-person and
via phone
 Experience with medical applications such as Mckesson and KIDS
 Schedule flexibility to work a range of shifts, including night and weekendshifts
 OSHA Certifiedto drive all types of forklifts
Education
Associate Degree: Computer Information Technology & Security (September 2005 – Decemb
er 2007)
Bachelor’s Degree: Computer Networking (December 2007- 0ctober 2011)
ITT Technical InstituteTorrance CA
Work Experience
Help Desk Analyst (February 2015 – May 2015)(Contract Position)
Hewlett-Packard/ Accenture (Monrovia, CA)
 Certified Help Desk Analyst through HDI
 Experience troubleshooting VDI (Virtual Desktop Image) and XLO (Express Log On)
 Responsiblefor the installation,configuration and supportof Desktop and Laptop systems
 Highly proficientwith the use of Active Directory
 Responsiblefor providinghigh level customer serviceand support accordingto servicelevel
agreements
 Handle problemrecognition,research,isolation,resolution and follow-up for all user supportand
servicerequests
 Maintainingdetailed troubletickets,escalatingissues accordingly and keepinga consistent
channel of open with end-users,desktop technicians and other tema members duringescalation

3.  Ensuringcustomer satisfaction of supportand servicerequests
 Answer, evaluateprioritizeall incomingtelephone, voicemail and e-mail requests for assistance
from users experiencingissues with hardware,software,networking, telecommunications and
other computer related technologies
Receiving/ Warehouse Associate (October 2014 – February 2015)
Home Depot (Hawthorne, CA)
 Unload various Home Depot trucks using pallet jacks and forklifts as needed
 Maintain, order, and install material/signage
 Replace damaged or missing price labels
 Maintain aisle cleanliness and shop-ability so that merchandise is accessible and custom
ers are able to move throughout the aisles easily
 Partner with store leadership to markdown all damaged or un-sellable merchandise
 Walk cross-merchandising locations and fill product as needed per direction of the Area
Supervisor
 Participate in monthly training curriculum
 Execute seasonal resets as assigned
 Utilize store systems to access merchandising reports
 Read, interpret, and execute action based on findings
 Track and record all hours worked per project
 Operate a mechanical baler to bundle and stack cardboard material
 During store hours, interact with customers to assist with locating product within the
store and warehouse
 Kept track of inventory and made preparations for future orders
 Worked in a time sensitive manner
 Conducted janitorial duties to keep store and warehouse clean and tidy
Various Security Contracts (Armed & Unarmed)
Various Locations (June 2013 – September 2014)
Help Desk Analyst II (August 2012 – June 2013)(Contract Position)
Vaco Technology (Torrance, CA 90503)
 Answer, evaluateprioritizeall incomingtelephone, voicemail and e-mail requests for assistance
from users experiencingissues with hardware,software, networking, telecommunications and

4. Resume: Ronald W. Dupree
other computer related technologies
 Handle problemrecognition,research,isolation,resolution and follow-up for all user supportand
servicerequests
 Maintainingdetailed troubletickets,escalatingissues accordingly and keepinga consistent
channel of open with end-users,desktop technicians and other tema members duringescalation
 Ensuringcustomer satisfaction of supportand servicerequests
 Responsiblefor the installation,configuration and supportof Desktop and Laptop systems
 Highly proficientwith the use of Active Directory
 Responsiblefor providinghigh level customer serviceand support accordingto servicelevel
agreements
Help Desk Analyst II (June 2011 – August 2011/contract position)
(June 2007-January 2009)
Children’s Hospital Los Angeles (Los Angeles, CA 90027)
 Certified Help Desk Analyst through HDI
 Experience troubleshooting VDI (Virtual Desktop Image) and XLO (Express Log On)
 Responsiblefor the installation,configuration and supportof Desktop and Laptop systems
 Highly proficientwith the use of Active Directory
 Responsiblefor providinghigh level customer serviceand support accordingto servicelevel
agreements
 Handle problemrecognition,research,isolation,resolution and follow-up for all user supportand
servicerequests
 Maintainingdetailed troubletickets,escalatingissues accordingly and keepinga consistent

5. channel of open with end-users,desktop technicians and other tema members duringescalation
 Ensuringcustomer satisfaction of supportand servicerequests
 Answer, evaluateprioritizeall incomingtelephone, voicemail and e-mail requests for assistance
from users experiencingissues with hardware,software,networking, telecommunications and
other computer related technologies
Restaurant/Juice Bar Manager (August 2010 – April 2011)
Froots (Anaheim/Torrance, CA)
 Assisted in leadership and development of team members
 Managed 2+ employees
 Managed the overall business of the restaurant
 Practice excellent customer service
 Kept store clean
 Stocking all supplies
 Handle cash transactions
 Maintain positive relations with customers
 Prepared hot and cold food and beverages in a timely manner for customers
Delivery Driver (July 2006 – June 2007)
Meals on Wheels (Compton, CA)
 Prepare and package hot and cold food and beverages
 Use a company truck to make deliveries to disabled and elderly individuals in a timely
manner
 Collect donations/payments
Warehouse/Receiving (September 2002 - June 2006)
Smart & Final (Compton, CA)
 Unloading Smart & Final trucks using pallet jacks and forklifts as needed
 Operate a mechanical baler to bundle and stack cardboard material
 During store hours, interact with customers to assist with locating product within the
store and warehouse
 Kept track of inventory and made preparations for future orders
 Worked in a time sensitive manner
 Conducted janitorial duties to keep store and warehouse clean and tidy
References

6. Resume: Ronald W. Dupree
Rhonda Salalac
CHLA Helpdesk Manager
323.361.7604
Victor Cancino
CHLA Desktop Manager
323.361.2627
Glenda Brandon
Meals On Wheels Supervisor
310.637.6971
WilliamRandolph
Ex Co-worker
323.422.8293