This document discusses how cognitive computing can help improve digital health and user experiences. It provides examples of data sources that cognitive systems use to understand language, including news articles, tweets, and documents. The document outlines 50 technologies that cognitive systems leverage from Watson APIs, such as entity extraction, sentiment analysis, and natural language processing. It presents two case studies: IBM partnering with Harrow Council to use Watson for care management, and IBM working with Alder Hey Children's Hospital to improve patient experiences through cognitive technologies.

1. Andreas Haimboeck-Tichy
IBM Director, Healthcare & Life Sciences, UKI
@AndreasHT
User Experience:
The Journey to Digital Health using Cognitive Computing
DigiHealth, 2nd March 2017

3.  It is safe.
 It is effective.
 It is caring.
 It is responsive to people’s needs.
 It is well-led.
What makes good care good?

4. What is Cognitive Computing?
Understand Reason Learn

5. 5
Examples include:
Analyst reports
tweets
Wire tap transcripts
Battlefield docs
E-mails
Texts
Forensic reports
Newspapers
Blogs
Wiki
Court rulings
International crime database
Stolen vehicle data
Missing persons data
Data, information, and expertise create
the foundation.
Cognitive systems rely on collections of data and information:

6. Retrieve and Rank
Entity Extraction
Sentiment Analysis
Emotion Analysis (Beta)
Keyword Extraction
Concept Tagging
Taxonomy Classification
Author Extraction
Language Detection
Text Extraction
Microformats Parsing
Feed Detection
Linked Data Support
Concept Expansion
Concept Insights
Dialog
Document Conversion
Language Translation
Natural Language Classifier
Personality insights
Relationship Extraction
Retrieve and Rank
Tone Analyzer
Emotive Speech to Text
Text to Speech
Face Detection
Image Link Extraction
Image Tagging
Text Detection
Visual Insights
Visual Recognition
AlchemyData News
Tradeoff Analytics
50 underlying technologies
…and then leverage Watson APIs to apply cognitive capabilities.
Conversation
Tone Analyzer

7. Case Study:
IBM and Harrow Council

8. IBM & Harrow Council
September 8, 2016 – we teamed up!

9. Watson Care Manager Solution & Process

10. Case Study:
Alder Hey Children’s Hospital

14. Summary:
People want to be in charge of their lives:
 Digital combined with Cognitive technologies can empower users
 While enabling Health and Social Care professionals to deliver
better outcomes and services