So you want to work in healthcare design. What do you need to know about the industry? Here's a quick overview of some of the important stats, trends, resources, etc.
The emerging healthcare environment requires expanded patient access while delivering optimal outcomes and cost. As healthcare moves form a fee for service model to alternative delivery and payment models, there are opportunities for physical therapy to revolutionize the delivery of musculoskeletal medicine. Physical therapists are uniquely qualified to spearhead musculoskeletal care through direct access with the potential to improve patient satisfaction and outcomes while limiting unneeded medical care. While this model has been described in the military, there are few descriptions of this PT First approach in the private payer arena. This session will provide the attendee with a multifaceted perspective on the impact of physical therapy in emerging, collaborative healthcare models. Approaches to payers and employers with the business implications will be presented that influence these new models. Key strategies to implement a scalable, best practice model will be discussed including the logistical challenges and corollary solutions in the private arena. We will discus our experience implementing novel delivery models for management of neck, back, shoulder and knee pain. The session will deliver practical solutions to the challenges of implementing, assessing, and adapting a theoretical construct to a working viable program. Finally, the session will discuss how the use of a a large Patient Outcomes Registry and analysis of “big data” can drive best practice and inform development of the program.
A definition of the term “smart hospitals” may thus be: “A smart hospital is a hospital that relies on optimised and automated processes built on an ICT environment of interconnected assets, particularly based on Internet of things (IoT), to improve existing patient care procedures and introduce new capabilities”.
The State of Consumer Healthcare: A Study of Patient ExperienceProphet
There is a vital change happening in healthcare: People are demanding to be treated as savvy consumers, who deserve choices, convenience and fair prices. The same revolution of consumerism that’s shaking up the way the world buys financial services, airline tickets and groceries is finally underway in healthcare. And as healthcare options multiply, this trend will only accelerate. Providers who are ready to respond by creating a strong patient experience are going to win, and those who aren’t will be left behind.
This presentation explains findings from the patient experience study which was conducted to understand the consumer healthcare experience by assessing the gap between patient and providers’ expectations and perceptions, and arm institutions with the ability to assess their own organization, define a successful strategy, and deliver on it.
View the webinar here: http://bit.ly/1RLgTFX
Artificial intelligence in healthcare quality and its impact by Dr.Mahboob al...Healthcare consultant
Artificial intelligence (AI) has enormous potential to improve the safety of healthcare, from increasing diagnostic accuracy, to optimising treatment planning, to forecasting outcomes of care.However, integrating AI technologies into the delivery of healthcare is likely to introduce a range of new risks and amplify ...
Artificial intelligence (AI) has numerous applications for the healthcare industry. Machine learning, natural language processing, and robotics can predict an individual's risk of contracting HIV, assess a patient’s risk of inpatient violence, and assist in surgeries.
In recognition of the services provided by diagnostic & pathology centers, we at Insights Success have come up with our new edition – India's Most Trusted Diagnostics & Pathology Centers.
The emerging healthcare environment requires expanded patient access while delivering optimal outcomes and cost. As healthcare moves form a fee for service model to alternative delivery and payment models, there are opportunities for physical therapy to revolutionize the delivery of musculoskeletal medicine. Physical therapists are uniquely qualified to spearhead musculoskeletal care through direct access with the potential to improve patient satisfaction and outcomes while limiting unneeded medical care. While this model has been described in the military, there are few descriptions of this PT First approach in the private payer arena. This session will provide the attendee with a multifaceted perspective on the impact of physical therapy in emerging, collaborative healthcare models. Approaches to payers and employers with the business implications will be presented that influence these new models. Key strategies to implement a scalable, best practice model will be discussed including the logistical challenges and corollary solutions in the private arena. We will discus our experience implementing novel delivery models for management of neck, back, shoulder and knee pain. The session will deliver practical solutions to the challenges of implementing, assessing, and adapting a theoretical construct to a working viable program. Finally, the session will discuss how the use of a a large Patient Outcomes Registry and analysis of “big data” can drive best practice and inform development of the program.
A definition of the term “smart hospitals” may thus be: “A smart hospital is a hospital that relies on optimised and automated processes built on an ICT environment of interconnected assets, particularly based on Internet of things (IoT), to improve existing patient care procedures and introduce new capabilities”.
The State of Consumer Healthcare: A Study of Patient ExperienceProphet
There is a vital change happening in healthcare: People are demanding to be treated as savvy consumers, who deserve choices, convenience and fair prices. The same revolution of consumerism that’s shaking up the way the world buys financial services, airline tickets and groceries is finally underway in healthcare. And as healthcare options multiply, this trend will only accelerate. Providers who are ready to respond by creating a strong patient experience are going to win, and those who aren’t will be left behind.
This presentation explains findings from the patient experience study which was conducted to understand the consumer healthcare experience by assessing the gap between patient and providers’ expectations and perceptions, and arm institutions with the ability to assess their own organization, define a successful strategy, and deliver on it.
View the webinar here: http://bit.ly/1RLgTFX
Artificial intelligence in healthcare quality and its impact by Dr.Mahboob al...Healthcare consultant
Artificial intelligence (AI) has enormous potential to improve the safety of healthcare, from increasing diagnostic accuracy, to optimising treatment planning, to forecasting outcomes of care.However, integrating AI technologies into the delivery of healthcare is likely to introduce a range of new risks and amplify ...
Artificial intelligence (AI) has numerous applications for the healthcare industry. Machine learning, natural language processing, and robotics can predict an individual's risk of contracting HIV, assess a patient’s risk of inpatient violence, and assist in surgeries.
In recognition of the services provided by diagnostic & pathology centers, we at Insights Success have come up with our new edition – India's Most Trusted Diagnostics & Pathology Centers.
Understand what healthcare analytics is.
Identify the 5-stage Analytics Program Lifecycle (APL).
Understand how data analytics can be used in healthcare.
Check it on Experfy: https://www.experfy.com/training/courses/introduction-to-healthcare-analytics.
Clinician Satisfaction Before and After Transition from a Basic to a Comprehe...Allison McCoy
Healthcare organizations are transitioning from basic to comprehensive electronic health records (EHRs) to meet Meaningful Use requirements and improve patient safety. Yet, full adoption of EHRs is lagging and may be linked to clinician dissatisfaction. In depth assessment of satisfaction before, during, and after EHR transition is rarely done. Using an adapted published tool to assess adoption and satisfaction with EHRs, we surveyed clinicians at a large, non-profit academic medical center before (baseline) and 6-12 months (short-term follow-up) and 12-24 months (long-term follow-up) after transition from a basic, locally-developed to a comprehensive, commercial EHR. Satisfaction with the EHR (overall and by component) was captured at each interval. Overall satisfaction was highest at baseline (85%), lowest at short-term follow-up (66%), and increasing at long-term follow-up (79%). This trend was similar for satisfaction with EHR components designed to improve patient safety including clinical decision support, patient communication, health information exchange, and system reliability. Conversely, at baseline, short-term and long-term follow-up, perceptions of productivity, ability to provide better care with the EHR, and satisfaction with available resources, were lower at both short- and long-term follow-up compared to baseline. Persistent dissatisfaction with productivity and resources was identified. Addressing determinants of dissatisfaction may increase full adoption of EHRs. Further investigation in larger populations is warranted.
5 Reasons the Practice of Evidence-Based Medicine Is a Hot TopicHealth Catalyst
Evidence-based medicine is an important model of care because it offers health systems a way to achieve the goals of the Triple Aim. It also offers health systems an opportunity to thrive in this era of value-based care. In specific, there are five reasons the industry is interested in the practice of evidence-based medicine: (1) With the explosion of scientific knowledge being published, it’s difficult for clinicians to stay current on the latest best practices. (2) Improved technology enables healthcare workers to have better access to data and knowledge. (3) Payers, employers, and patients are driving the need for the industry to show transparency, accountability, and value. (4) There is broad evidence that Americans often do not get the care they need. (5) Evidence-based medicine works. While the practice of evidence-based medicine is growing in popularity, moving an entire organization to a new model of care presents challenges. First, clinicians need to change how they were taught to practice. Second, providers are already busy with increasingly larger and larger workloads. Using a five-step framework, though, enables clinicians to begin to incorporate evidence-based medicine into their practices. The five steps include (1) Asking a clinical question to identify a key problem. (2) Acquiring the best evidence possible. (3) Appraising the evidence and making sure it’s applicable to the population and the question being asked. (4) Applying the evidence to daily clinical practice. (5) Assessing performance.
Patient-Centered Care Requires Patient-Centered Insight: What We Can Do To C...Health Catalyst
Health systems and providers are inundated with measurement systems and reporting. Why would we want to add to the measurement mayhem? The real question is, “Are we measuring what matters?”
Carolyn Simpkins MD, PhD, chief medical informatics officer, will discuss how putting the patient at the center of the measurement matrix can bring coherence and completeness to the picture of care delivery performance across the patient journey, and therefore the performance of the healthcare ecosystem.
She will describe the building blocks for patient-centered measurement and how other metrics, patient-reported outcomes, and patient satisfaction fit into this approach. Carolyn will also review the challenges that have kept health systems from completing a patient-centered outcomes approach and why we are poised to break through. Finally, she will share case studies of organizations who have begun to pioneer the use of patient centered metrics to improve care and outcomes.
Anurati Mathur & Propeller Health @ Madison's Big Data MeetupAnurati Mathur
Using healthcare data - context & considerations for collecting, cleansing, analyzing, and displaying geospatial and temporal data, with a focus on Propeller Health's program in Louisville, KY.
We are all engaged in a hospital-wide a system of
patient flow or patient care. We are each part of the
whole. The emergency department is connected
to the ICU. The ICU is connected to the OR. The
discharge and discharge processes are connected
to our admission capabilities and capacity. It’s
like the “Dry Bones” song you learned as a child,
“The foot bone’s connected to the leg bone, the
leg bone’s connected to the knee bone, the knee
bone’s connected to the thigh bone” and so forth.
Overall flow, or “the system,” can only be improved
by applying several key strategic concepts to these
disparate but equal parts.
2016 Connected Care and the Patient ExperienceSurescripts
Annual survey of 1,000 Americans reveals increased dissatisfaction with data availability and innovation, even though the technology exists today for a safer, more convenient and connected healthcare experience.
How pharma and healthcare brands can improve their customer experienceJack Morton Worldwide
The SVP and Managing Director of Jack’s Chicago office, Matt Pensinger, presented at Lions Health 2015 with Katie Bang from Eli Lilly and Company about improving the customer experience for patients:
There is growing recognition amongst healthcare brands that understanding the full patient journey is essential for success in today’s healthcare environment. The sheer extent of this both physical and emotional journey, from awareness through to treatment and adherence, opens the patient to many potential experience gaps between their expectations and reality that can lead to frustration, disillusionment and even dropping the prescribed treatment.
So, healthcare companies must understand this journey if they are to improve the customer experience – and offer necessary patient support that extends far beyond a given medication. Being truly effective requires that the entire organisation (from science through to sales) understands the patient journey in order to meet patient needs and effectively engage the many stakeholders that are becoming increasingly important to a therapy’s success.
This is a significant undertaking and healthcare brands and their marketing agencies need to think differently about how they engage with patients and support communications for all the other stakeholders. This talk will examine the experience journey and what it means for the way we market.
The 10 Most Admired Diagnostics Center in IndiaMerry D'souza
The 10 Most Admired Diagnostics Center in India". This issue features a handful of exceptional organizations that offer a diverse and engaging mix of creativity and distinctiveness in their services. On the Cover of the issue, we have showcased Premier Health Center. PHC is one of the most trusted diagnostic centers in India.
Evidence-based design: definition and application in the healthcare setting Innovations2Solutions
This paper will define evidence-based design and identify outcomes of evidence-based design in healthcare. Two examples will be provided of areas where evidence can – and should – be integrated into healthcare facility design, in order to optimally support healthcare workers and patients.
Understand what healthcare analytics is.
Identify the 5-stage Analytics Program Lifecycle (APL).
Understand how data analytics can be used in healthcare.
Check it on Experfy: https://www.experfy.com/training/courses/introduction-to-healthcare-analytics.
Clinician Satisfaction Before and After Transition from a Basic to a Comprehe...Allison McCoy
Healthcare organizations are transitioning from basic to comprehensive electronic health records (EHRs) to meet Meaningful Use requirements and improve patient safety. Yet, full adoption of EHRs is lagging and may be linked to clinician dissatisfaction. In depth assessment of satisfaction before, during, and after EHR transition is rarely done. Using an adapted published tool to assess adoption and satisfaction with EHRs, we surveyed clinicians at a large, non-profit academic medical center before (baseline) and 6-12 months (short-term follow-up) and 12-24 months (long-term follow-up) after transition from a basic, locally-developed to a comprehensive, commercial EHR. Satisfaction with the EHR (overall and by component) was captured at each interval. Overall satisfaction was highest at baseline (85%), lowest at short-term follow-up (66%), and increasing at long-term follow-up (79%). This trend was similar for satisfaction with EHR components designed to improve patient safety including clinical decision support, patient communication, health information exchange, and system reliability. Conversely, at baseline, short-term and long-term follow-up, perceptions of productivity, ability to provide better care with the EHR, and satisfaction with available resources, were lower at both short- and long-term follow-up compared to baseline. Persistent dissatisfaction with productivity and resources was identified. Addressing determinants of dissatisfaction may increase full adoption of EHRs. Further investigation in larger populations is warranted.
5 Reasons the Practice of Evidence-Based Medicine Is a Hot TopicHealth Catalyst
Evidence-based medicine is an important model of care because it offers health systems a way to achieve the goals of the Triple Aim. It also offers health systems an opportunity to thrive in this era of value-based care. In specific, there are five reasons the industry is interested in the practice of evidence-based medicine: (1) With the explosion of scientific knowledge being published, it’s difficult for clinicians to stay current on the latest best practices. (2) Improved technology enables healthcare workers to have better access to data and knowledge. (3) Payers, employers, and patients are driving the need for the industry to show transparency, accountability, and value. (4) There is broad evidence that Americans often do not get the care they need. (5) Evidence-based medicine works. While the practice of evidence-based medicine is growing in popularity, moving an entire organization to a new model of care presents challenges. First, clinicians need to change how they were taught to practice. Second, providers are already busy with increasingly larger and larger workloads. Using a five-step framework, though, enables clinicians to begin to incorporate evidence-based medicine into their practices. The five steps include (1) Asking a clinical question to identify a key problem. (2) Acquiring the best evidence possible. (3) Appraising the evidence and making sure it’s applicable to the population and the question being asked. (4) Applying the evidence to daily clinical practice. (5) Assessing performance.
Patient-Centered Care Requires Patient-Centered Insight: What We Can Do To C...Health Catalyst
Health systems and providers are inundated with measurement systems and reporting. Why would we want to add to the measurement mayhem? The real question is, “Are we measuring what matters?”
Carolyn Simpkins MD, PhD, chief medical informatics officer, will discuss how putting the patient at the center of the measurement matrix can bring coherence and completeness to the picture of care delivery performance across the patient journey, and therefore the performance of the healthcare ecosystem.
She will describe the building blocks for patient-centered measurement and how other metrics, patient-reported outcomes, and patient satisfaction fit into this approach. Carolyn will also review the challenges that have kept health systems from completing a patient-centered outcomes approach and why we are poised to break through. Finally, she will share case studies of organizations who have begun to pioneer the use of patient centered metrics to improve care and outcomes.
Anurati Mathur & Propeller Health @ Madison's Big Data MeetupAnurati Mathur
Using healthcare data - context & considerations for collecting, cleansing, analyzing, and displaying geospatial and temporal data, with a focus on Propeller Health's program in Louisville, KY.
We are all engaged in a hospital-wide a system of
patient flow or patient care. We are each part of the
whole. The emergency department is connected
to the ICU. The ICU is connected to the OR. The
discharge and discharge processes are connected
to our admission capabilities and capacity. It’s
like the “Dry Bones” song you learned as a child,
“The foot bone’s connected to the leg bone, the
leg bone’s connected to the knee bone, the knee
bone’s connected to the thigh bone” and so forth.
Overall flow, or “the system,” can only be improved
by applying several key strategic concepts to these
disparate but equal parts.
2016 Connected Care and the Patient ExperienceSurescripts
Annual survey of 1,000 Americans reveals increased dissatisfaction with data availability and innovation, even though the technology exists today for a safer, more convenient and connected healthcare experience.
How pharma and healthcare brands can improve their customer experienceJack Morton Worldwide
The SVP and Managing Director of Jack’s Chicago office, Matt Pensinger, presented at Lions Health 2015 with Katie Bang from Eli Lilly and Company about improving the customer experience for patients:
There is growing recognition amongst healthcare brands that understanding the full patient journey is essential for success in today’s healthcare environment. The sheer extent of this both physical and emotional journey, from awareness through to treatment and adherence, opens the patient to many potential experience gaps between their expectations and reality that can lead to frustration, disillusionment and even dropping the prescribed treatment.
So, healthcare companies must understand this journey if they are to improve the customer experience – and offer necessary patient support that extends far beyond a given medication. Being truly effective requires that the entire organisation (from science through to sales) understands the patient journey in order to meet patient needs and effectively engage the many stakeholders that are becoming increasingly important to a therapy’s success.
This is a significant undertaking and healthcare brands and their marketing agencies need to think differently about how they engage with patients and support communications for all the other stakeholders. This talk will examine the experience journey and what it means for the way we market.
The 10 Most Admired Diagnostics Center in IndiaMerry D'souza
The 10 Most Admired Diagnostics Center in India". This issue features a handful of exceptional organizations that offer a diverse and engaging mix of creativity and distinctiveness in their services. On the Cover of the issue, we have showcased Premier Health Center. PHC is one of the most trusted diagnostic centers in India.
Evidence-based design: definition and application in the healthcare setting Innovations2Solutions
This paper will define evidence-based design and identify outcomes of evidence-based design in healthcare. Two examples will be provided of areas where evidence can – and should – be integrated into healthcare facility design, in order to optimally support healthcare workers and patients.
Evidence-Based Design for Healthcare FacilitiesSara Marberry
A short tutorial that explains the evidence-based design process for planning and building healthcare facilities -- hospitals, clinics, physician offices, nursing homes.
Different Departments Required in a Hospital Rhea Shivan
This presentation though long is a brief presentation on the different departments required for a hospital to run. Apt info for those having hospital administration as a paper
Organizational Structure and Design - A case for a mid-sized HospitalSarang Bhutada
As part of a course on Org. Structure, we worked with a mid-sized hospital - Malar Hospital (which is now owned by Fortis Healthcare) and modelled an organizational structure for them. It is quite a comprehensive analysis and it took us a month and series of consultations with the hospital to deliver this. Thanks again to everyone at Malar for co-operating with our project.
Location and layout of hospital, need of hospital to community,planning,factors and data required in planning,fundamentals and objectives,principles,different stages,equipment planning,icu design and layout,quality quantity and temperature and noise control in hospital,conclusion
A quick slideshow to enforce some of the basics of giving good customer service in a call center. I made a few modifications to it so I hope this one is better liked. :)
A dissertation report on analysis of patient satisfaction max polyclinic by ...Mohammed Yaser Hussain
Hospitals are increasingly becoming sensitive to the needs of the patients as will the community. It is no longer the sellers [providers] market. Except for the totally free service provided by the Government run hospitals and a few hospitals run by the civic hospitals.
According to Dona Bedian
“Patient satisfaction may be considered to be one of the desired outcomes of care, even on element of health status itself” and that “information about patient satisfaction should be as indispensable to assessment of quality as to the design and management of health care system.
During the recent years the use of patient satisfaction surveys has increased in health care industry due in part to the belief that perception of quality is an important factor in demand for services and that survey result may have significant effect on provider behaviour. According to Ware “patient satisfaction is a determinant of a healthcare provider or system. Use of services complaints and malpractice suits”.
Use of patient satisfaction survey as a tool for quality improvement has become extensive in almost all western countries. Most hospital have a system of obtaining routine feedback from all the discharge patients. The quality improvement task force of the joint commission of accreditation of the health care organization in USA is also encouraging hospitals to mandate surveys are conducted in private hospitals.
Running Head BELLEVUE HOSPITAL AND THE HEART HEALTH SERVICES .docxhealdkathaleen
Running Head: BELLEVUE HOSPITAL AND THE HEART HEALTH SERVICES 1
BELLEVUE HOSPITAL AND THE HEART HEALTH SERVICES 2
Bellevue Hospital And The Heart Health Services
Introduction of Bellevue hospital and the heart health service
Bellevue Hospital is the oldest public hospital in the USA and boasts having the most effective staff in line with the goals of the hospital in caregiving. Located at 462 First Avenue in the Kip bay of Manhattan in New York City. Currently, it serves an average of 460000 outpatients and has grown to be one of the most efficient hospitals in New York City. The heart health service is housed in the cardiology, and cardiothoracic surgery department which is world-renowned and the heart health program is among the few departments in the world and has a state of the art labs and have “our door to STEMI” produces better services beyond the average (Root, Schonfeld, Williams, & Poppers, 2017).
Mission, vision and strategic goal of the organisation
The mission of the hospital is to provide the highest quality of care to all the needy people in New York and all over the world with honesty, integrity, and with dignity even if the patient is not in a position to pay for the service that has been provided to them. The vision of the hospital is to be among the top ten hospitals in the country as far as the provision of quality service is concerned. Further, the hospital has a strategic goal of making the hospital the most popular in terms of compliance and service delivery so that all the people would work better at all time without any failure (Bellevue, 2016). Another strategic goal is improving communication so that the service delivery can be first, efficient and up to date.
The current state of the service using the marketing framework
The current state of the service is that it has invested in technology to serve the goals and ambitions of the hospital. It has incorporated technology to come up with the state of the art lab where people all over the country can be served. It is one of the hospitals where open-heart surgery is performed. Since the need of the hospital is to be the go-to place, it has ensured that the appropriate technology, leadership, and correct values to ensure that the correct virtues of the hospitals are maintained for better service delivery.
Stakeholders of the organization using the marketing framework
The Bellevue hospital has several stakeholders who interact in a very effective way to maintain the business in the hospital. The first stakeholders are the patients who pay for the services and the physicians who work around the clock to ensure that the patients always get what they pay for. The government is yet another stakeholder mainly mandated to monitor and ensure that the organization operates within the dictates of the law. Insurance companies and pharmaceutical companies all work together to ensure that the goals of the o ...
HIMA410 Informatics and Analytics Assignment Presenting ReSusanaFurman449
HIMA410 Informatics and Analytics
Assignment: Presenting Results
Assignment Instructions
Comparing performance is a common business strategy, including those among healthcare
facilities. You are Regional Director for a Healthcare System that includes two hospitals, several
clinics, and a long-term care facility. You have been asked to evaluate hospital comparison data
and develop a dashboard to benchmark aspects of the coding function for internal and national
standards. The information is used by HIM managers and coding supervisors across the
network. HIM works closely with reimbursement and revenue, so you may include data on
length of stay, accounts receivable, DRGs, or case mix index as part of your dashboard
presentation.
Hospital Comparison Data
• Using the Hospitals Compare feature on the U.S. Department of Health and Human
Services website, access benchmarking data for local hospitals -
https://www.medicare.gov/hospitalcompare/search.html?
• Conduct a search by name, proximity, or geography following the instructions under the
heading "Find a Hospital?"
• Select at least two facilities to compare by selecting “Add to Compare”
• Select “Compare Now”
• Select one of the Categories/Tabs at the top (example – Survey, Complications)
• Select a Category from the drop-down arrow(s)
• Select “Show Graphs”
• Export to MS Excel and save the data and graphs.
• Evaluate the report.
• Analyze the data and identify trends.
• Interpret the data
Coding Data
• Research national coding standards from AHIMA body of knowledge and other
resources.
• Compare the various aspects of the standards.
• Create a coding dashboard based on the standards.
o The dashboard should contain at least three different coding aspects. The data
can be qualitative or quantitative, for inpatient or outpatient coding.
o You should include at least two graphs to help create your dashboard. Use MS
Excel to create the graphs. Include actual data within tables to create a good
graphical display.
Dashboard & Assessment
Create a 15-slide PowerPoint presentation to include:
• Visuals and graphs of hospital data and coding data – as your dashboard.
• For each graph, provide a 1-2 paragraph summary to explain what the information
reflects, and why it is a valuable tool for HIM services and managers.
• Evaluate the use of benchmarking and comparative data.
• Based on your interpretation of the hospital and coding data results, what are your
predictions or assumptions about the data.
• Evaluate the report using various statistical methods.
• Justify your interpretation based on summary of data and references.
• Recommend how you intend to use the data for making decisions for HIM managers and
coding supervisors across the hospital system.
• Provide a summary of your references.
Grading Criteria Points
Presented visuals and graphs of hospital
data and coding data – as the dashboard.
15
...
Patient-centric care is rooted in the idea that all healthcare decisions and quality measurements are driven by the individual’s specific health needs and desired health outcomes. One of the advantages of the patient-centric system is how it allows the healthcare system to build a closer, more holistic relationship with the patient. The telehealth system brings one such important bridge into view. With its various facilities that enhance convenience, healthcare centers are actively investing in telehealth software. EMed HealthTech shares the idea of patient-centric care, a revolutionary way to offer healthcare that is beneficial for all parties involved.
Consumerism, Innovation and Best Practices to Thrive in the Future of HealthJustin Barnes
May 1, 2019 University of Toronto, Dalla Lana School of Public Health, The Institute of Health Policy, Management and Evaluation (IHPME) Keynote speaker Justin Barnes, a health innovation strategist and co-founder of Health Innovation Think Tank, will provide yet another integral perspective focused on the ways in which we can scale up and implement evidence-based changes in health care technology on a global scale. Having testified before Congress on more than twenty occasions delivering statements on virtual care, alternative payment methods, consumerism, connected health and the globalization of healthcare, Justin offers thought leadership for the university, the healthcare community as well as other key stakeholders.
Consumer Driven Health – IHPME Research Day
Looks to the Future of Health Care
The trend towards consumer driven health, whether it be mobile apps, wearable devices, or easy access to electronic health records, is changing the landscape of our health care system and the way we think about care.
Healthcare analytics has evolved during Covid19, enabling us to better understand what patients express on telehealth consultations, live feeds, and social media channels. The sudden onset of the pandemic has resulted in a paradigm shift in the way healthcare has been traditionally managed and delivered. Governments and healthcare organizations have realized that AI-driven technologies can be optimized for patient care and patient voice data in newer and better ways.
As a nation, we are faced with a critical health care worker shortage that needs both immediate and long-term solutions. Everyone is affected by healthcare: as citizens whose health and that of our loved ones is affected by how well our healthcare system is functioning; as healthcare staff who are facing increasing levels of burnout and lack of motivation to work within a broken system; as healthcare administrators whose job it is to optimize resources to ensure that patients receive comprehensive and equitable care and that healthcare workers receive the support they need to thrive in a safe working environment; to legislators whose job it is to create practices and policies that allow the healthcare system to achieve these goals.
Similar to All You Ever Needed to Know About the Healthcare Design Industry (20)
5 Quotes to Inspire Healthcare Design InnovationSara Marberry
What inspires healthcare design innovation? Check out these quotes from Donald Berwick, Winston Churchill, Thomas Frist, Leland Kaiser, and Margaret Mead.
Healthcare Design: Lessons Learned from the United States' First HospitalSara Marberry
We should always look to the past in order to design for the future in healthcare. After all, good ideas are always good ideas. Pennsylvania Hospital still exists as part of PennMedicine. Founded in 1751 by Dr. Thomas Bond and Benjamin Franklin, it was housed in a temporary location on High (now Market) Street while work began on a hospital building. Here's 7 healthcare design lessons to be learned from this 259-year-old healthcare facility.
Laughter is the Best Medicine - A Healthcare Design JokeSara Marberry
Laughter can help relieve stress. In fact, researchers believe a hearty guffaw has many health benefits — including boosting your heart rate and sending oxygen to tissues to give you a mild workout, burning calories in the process. It’s also been found to increase blood flow, boost the immune system, keep blood sugar levels low, and improve sleep. So, to get you laughing and improve your health, I offer the only healthcare design joke I know (origins unknown).
Designing for Safety: What the Healthcare Industry Can Learn from the Automo...Sara Marberry
Patient safety is a primary concern for hospital leaders these days. Most are focusing on process improvement, which is good. But they also need to look at how hospital building design can impact safety and take a lesson from Ralph Nader and the automobile industry. See why designing for safety has to start with the physical environment.
10 Trends Affecting The Future of Healthcare Facility DesignSara Marberry
Excerpt from a longer presentation created in 2013 about the social, technological, and political trends that are impacting healthcare facility design.
Welcome to the Program Your Destiny course. In this course, we will be learning the technology of personal transformation, neuroassociative conditioning (NAC) as pioneered by Tony Robbins. NAC is used to deprogram negative neuroassociations that are causing approach avoidance and instead reprogram yourself with positive neuroassociations that lead to being approach automatic. In doing so, you change your destiny, moving towards unlocking the hypersocial self within, the true self free from fear and operating from a place of personal power and love.
All You Ever Needed to Know About the Healthcare Design Industry
1. ALL YOU EVER NEEDED
TO KNOW ABOUT THE
HEALTHCARE DESIGN
INDUSTRY
2. These are the main types of facilities…
Physician
Care Facilities
Centers
3. 5,724 Hospitals in the U.S.
Community
Federal
Nonfederal Psych
Nonfederal LT Care
Other
2% 0%
4%
7%
87%
Source:
American Hospital
Association
4. 4,973 Community Hospitals in the U.S.
NGO not-for-profit
Investor-Owned for-profit
State & local government
21%
21%
58%
Source:
American Hospital
Association
5. 566,000+ Outpatient Centers in the U.S. Family
Planning
8%
Other
30%
Freestanding
Surgery, Eds
16%
Mental Health/
Substance
Abuse
30%
Kidney
Dialysis
14%
HMO Medical
Centers
2%
Source:
U.S. Bureau of Labor
7. TREND:
Less investment in big
projects; more in upgrades or
additions to meet the
challenges of the ACA, which
emphasizes accountability,
affordability, and patient
access.
11. Patients are
being asked
about their
experience…
HCAHPS Survey
SURVEY INSTRUCTIONS
You should only fill out this survey if you were the patient during the hospital stay
named in the cover letter. Do not fill out this survey if you were not the patient.
Answer all the questions by checking the box to the leftYOUR CARE FROM DOCTORS
of your answer.
YOUR EXPERIENCES IN THIS
HOSPITAL
5. During this hospital this how
You are sometimes told to skip over some questions in this survey. When stay, happens
often did doctors treat you with
you will see an arrow with a note that tells you what question to answer next, like this:
courtesy and respect?
Yes
No
10. During this hospital stay, did you
need help from nurses or other
hospital staff in getting to the
bathroom or in using a bedpan?
1
Never
Sometimes
3
Usually
4
You may notice a number on the survey. This number Always
is ONLY used to let us
If No, Go to Question 1
2
1
2
know if you returned your survey so we don't have to send you reminders.
11. How often did you get help in
getting to the bathroom or in
using a bedpan as soon as you
wanted?
Please note: Questions 1-22 in this survey are part of a nationalDuring this hospital stay, quality
initiative to measure the how
6.
of care in hospitals. OMB #0938-0981
often did doctors listen carefully
to you?
1
Please answer the questions in this
survey about your stay at the hospital
named on the cover letter. Do not
include any other hospital stays in your
answers.
3.
During this hospital stay, how
often did nurses treat you with
courtesy and respect?
1
2
3
4
Never
Sometimes
Usually
Always
2
3
4
During this hospital stay, how
often did nurses listen carefully to
you?
1
2
3
4
Never
Sometimes
Usually
Always
March 2011
3
4
Never
7. During this hospital stay, how
Sometimes doctors explain things in
often did
a
Usuallyway you could understand?
1
Always Never
4.
1
2
Sometimes
Usually
During this hospital stay, after you
4
Always
pressed the call button, how often
did you get help as soon as you
wanted THE HOSPITAL ENVIRONMENT
it?
2
4
9
Yes
No
If No, Go to Question 15
13. During this hospital stay, how
often was your pain well
controlled?
3
1
Never
Sometimes
Usually
Always
12. During this hospital stay, did you
need medicine for pain?
2
3
2.
2
Always
YOUR CARE FROM NURSES
1.
1
Never
During this hospital stay, how
2
Sometimes
often did 3nurses explain things in
Usually
a way you could understand?
4
1
Yes
No If No, Go to Question 12
1
2
8.
During this hospital stay, how
Neveroften were your room and
bathroom kept clean?
Sometimes
3
4
Never
Sometimes
Usually
Always
1
Usually Never
2
Always Sometimes
3
Usually
I never pressed the call button
4
Always
9.
2
14. During this hospital stay, how
often did the hospital staff do
everything they could to help you
with your pain?
1
During this hospital stay, how
often was the area around your
room quiet at night?
1
Never
2
Sometimes
3
Usually
4
Always
2
3
4
1
Never
Sometimes
Usually
Always
March 2011
12. There are many different jobs in healthcare design…
Healthcare Specialists
16. When your organization executes major healthcare facilities
projects, how prevalent are the following practices?
Always
Usually
41%
All Respondents*
26%
Utilizing BIM/VDC
Sometimes
24%
6%
4%
Patients/caregivers sharing
experiences during design
28%
Analyzing movement to
design lean workflows
26%
Attaining Net Zero and/or
energy independence
22%
4%
37%
33%
4%
Using Evidence-Based
13%
Design (EBD)
Attaining LEED for
healthcare certification
46%
6%
33%
26%
13%
44%
43%
36%
9%
20%
25%
6%
23%
4%
Almost Never
*Provider and architect responses were similar
Never
Source:
Mortenson
Construction
2012 Survey
17. When your organization executes major healthcare facilities
projects, how prevalent are the following practices?
At the same t
Integrated Project Delivery (IPD)
Architects
Providers
83%
“IPD offers be
80%
Design Build.
at the expens
attracted to th
68%
54%
2011
Survey
“IPD offers
brings t
2012
Survey
2011
Survey
2012
Survey
Design Build (DB)
It remains unc
Architects
Only half of a
future project
72%
have used IPD
Providers
44%
“Clients
schedule w
IPD
55%
46%
Of responde
contract, 18
affiliated wit
2011
Survey
2012
Survey
2011
Survey
2012
Survey
Source:
straightforw
Mortenson Construction
2012 Survey
18. Top trends shaping how healthcare is delivered are…
Influencing Facility Design
19. Health Reform = More Clinic Based Care
Urgent
Care Center
Ambulatory
Procedure Center
Hospital
Physician
Clinics
Wellness/Fitness
Center
Retail
Pharmacy/Clinic
Home
Diagnostic
Imaging Center
20.
21.
22. 1/3 of people in
the U.S. between
the ages of 65-70
are still working.
Nurses in their 50s are
expected to become the
largest segment of the
nursing workforce.
29. What credentials do you need?
Depends on who you are and what you want to do.
Licensure
Government-issued,
mandatory, entry level,
generally but not always by
state.
Licensed
architect, interior
designer
Certification
Voluntary, non-government
assessment of a level of
compliance or specialized
knowledge. Usually given by
an association for a specific
profession.
AAHID, ACHA,
IFMA, EDAC,
LEED
Accreditation
Voluntary, formal evaluation to
provide recognition or
credentials. Generally given to
an organization, not an
individual.
Joint
Commission,
LEED
30. And what about Evidence-based Design?
BUILT
ENVIRONMENT RESEARCH
MORE THANDOES EXIST
1200STUDIES
33. 2
3
6
7
8
Challenge:
To achieve this goal, HDR was challenged to integrate the latest research
findings, EMR technologies, evidence-based design strategies and Lean
operational efficiencies into the patient tower design. Specifically, the
design team hypothesized that building a standardized and same-handed
patient room would decrease errors and increase caregiver efficiency.
Solution:
Lean studies were performed during programming through construction as
staff transitioned into the new facility. A workflow analysis was completed
as part of a comprehensive process improvement study of travel patterns
for nurses and doctors using handheld PDA devices that track staff travel
times. This same study was repeated one year post-occupancy in the new
bed tower. Data collection for the PDA study was done with “Time
Study RN”, a PDA handheld used by the nursing staff. The PDA alerts
them at random intervals to indicate their location, what task they just
completed, and what task they are currently completing. This was used to
track clinical behaviors and to identify opportunities for improvement for
the newly designed space.
Who’s
Following Three units were analyzed including Critical Care, Medical Oncology
and Obstetrics. The care delivery time results were then compared against
the
“Time Study RN” benchmarking data and were stratified into value-added,
value-enabling, and non-value-added time categories. Travel densities
was spent between
Process? were also vetted indicating over 49% of nursing travelThis provided clear
patient room and nurse station or document server.
HDR Architecture
Central Washington Hospital
EBD Goal:
through the implementation of
evidence-based design strategies
in the design of a new patient
bed tower at Central Washington
Hospital.
Source: Center for Health Design
direction for designers that decentralized workstations could decrease
travel distances for clinicians. Layout optimization was then used to map
processes in the new design layout. Travel distances were calculated and
new workflow processes were identified. The travel study indicated for all
units measured, that the time spent on value added care, the time spent on
direct care, and the aisle effectiveness all increased from current to future
state workflow and generally outperformed the national benchmarks for
their corresponding unit types.
Additionally, HDR conducted a post-occupancy evaluation, (POE), one
year after occupancy. User focus groups were held to gather feedback
from the staff on how well the design of the building supports their work
processes. A survey was also distributed to supplement the findings of
the focus groups. The POE revealed that overall the staff is very satisfied
with the design of the new facility. The surveys also revealed areas in
communication and technology that were not functioning properly and
have since been addressed.
34. How are EBD and Lean Related?
Lean: Design
decisions that
create more
value using
fewer resources
EBD: Design
decisions to
improve
outcomes
Better
design
solutions