Kate Santoro from Alkermes presented on their experience improving TMF quality and oversight through effective collaboration with CROs on their Veeva eTMF system. Key aspects of their process included getting CRO input during system configuration, training CRO and sponsor users together, aligning processes during implementation, and holding periodic check-ins and TMF summits with internal and CRO stakeholders to review metrics and identify areas for improvement. The goal was to drive better sponsor oversight through collaborative working relationships with CROs.
Alkermes: Improving TMF Quality and Oversight with Effective Collaboration
1. Improving TMF Quality and Oversight
with Effective Collaboration
Kate Santoro
Clinical Trial Manager
2. 2019 Veeva R&D Summit
1. About Alkermes
2. System Configuration
− Why CRO input is important
− Partnering with CROs
3. System (and Process) Implementation
4. Maintenance
− New upgrades/enhancements
− Periodic check-ins
Agenda
3. About Alkermes
Company:
• Mid-size biopharmaceutical company
• ~2,400 employees globally
• 4 locations
eTMF History:
• Implemented: June 2015
• Two strategic CRO partners
• Multiple smaller CRO contributors
2019 Veeva R&D Summit
5. 2019 Veeva R&D Summit
System Configuration and CRO Collaboration
CRO Experience Process Sandbox
• Electronic system
• TMF Reference Model
• System understanding
• Team training
• Both CRO and sponsor
• Beneficial workflows
6. System Configuration Model
2019 Veeva R&D Summit
•Workshops
•Decisions
•CRO feedback
•Participation
•CRO users (2)
•Alkermes
•Veeva
•System/process
Change
•Participation
CRO
Buy-in
Build
Team
MeetingsProcess
7. 2019 Veeva R&D Summit
System Implementation (Go-Live)
Sponsor and CRO Alignment
System Training Process
8. System Implementation (Go-Live) – Alkermes Experience
2019 Veeva R&D Summit
Pilot Study
Assess Change (if needed)
Process Documents
TMF plan Content list
Training
CRO and Alkermes Onsite session
9. 2019 Veeva R&D Summit
event 4
Periodic
check-ins
Metrics
System
enhancements
Notification
Options
Working teams
Stakeholders
Measure
Share
Improve
The Maintenance Phase
Metrics
10. 2019 Veeva R&D Summit
The Maintenance Phase – Alkermes’ Experience
Internal CombinedStakeholders
• Compare
• Discuss
• Alkermes
• CRO 1 and 2
• Working teams
• TMF Summit