The document discusses improving testing organizations through adopting the Test Maturity Model Integration (TMMI). It notes that organizations often struggle with issues like poor communication, lack of work standards, and quality problems. The TMMI model provides a structured framework of process areas and practices that can help build an effective testing approach. The case study describes how one organization used TMMI at levels 2-4 to implement tools like Confluence and JIRA, establish a knowledge base, and define requirements, test cases, and reporting processes. Adopting the TMMI model helped solve their challenges and build better quality.

1. How to improve
testing organization
with TMMI
Karolina Zmitrowicz

2. Plan
Improvement – do we really need it?
Improvement – what options do we have?
TMMI – it’s not so terrible!
TMMI – does it work? Case study.
8/25/2019 ISTQB Certified Tester Test Manager

3. DO WE NEED TO IMPROVE
THINGS?

4. WHAT WE THINK WE DO…

5. WHAT WE ACTUALLY DO…

6. Attempt no. 1 – Deming cycle

7. Attempt no. 2 – Standards

8. Attempt no. 3 – Maturity models
8/25/2019 ISTQB Certified Tester Test Manager

9. Model
• Structure
– Process area
– Generic and specific goals
– Generic and specific practices
Process framework

10. Model

11. Model

12. Model

13. Model
Glossary

14. Model
Practical application

15. Model
• No consensus regarding
testing scope and
approach
• Poor communication
• No work standards
• Problems with quality of
artifacts
• Mindset: PO and SM:
„What is QA”?
Challenges
Practical application

16. Model
Practical application
• TMMI
practices as a
mean for
building own
approach
Solution

17. Model
• TMMI Level 2, 3 and 4
• Tools: Confluence + JIRA
(Zephyr)
• Knowledge base –
information architecture
• DoR and DoD
Solution
Practical application
Workflow
Test case management
Requirements management
Defect tracking
Test strategy
Test plan and scope
Monitoring and reporting
Knowledge base

18. Make it happen

19. Building better quality in IT
Stowarzyszenie Jakości Systemów Informatycznych
ul. Poznańska 16 lok. 4
00-680 Warszawa
Karolina Zmitrowicz k.zmitrowicz@sjsi.org