System Administrator

1. Alaa Elden Mohamed Mahmoud Abdel Naser
AlaaMohamedAbdelnaser@Gmail.Com
Al - Salmiya – Kuwait
Mobile : 66248655
WORK EXPERIENCE :-
EGYPT POST
IT SYSTEM AND NETWORK ADMINISTRATOR:-
JAN 2011 – DEC 2018
 Install Windows Server2003 – 2008 -2012.
 Install DomainController And Manage Active Directory.
 Set up accounts and workstations .
 Upgrade systems with new releasesand models .
 TroubleshootProblems Reportedby Users .
 Maintain Network Servers Suchas File Server , DNS Server, DHCP Server And
Printer Server.
 Evaluate And Modify System Performance .
 Assign ConfigurationOf Authentication And Authorization Of DirectoryServices.
 Configure Basic Configurations ForRouters And Switches .
 Manages The Day–To-DayOperations OfThe Pc Host Computers .
 Create , View , Modify And Delete Role Definition .
 installing and configuring computer networks and systems .
 identifying and solving any problems that arise with computer networks and
systems .
 Prepare a backup copy of domain controller and restore forestrecovery.
 Install Eigrp and OSPF routing protocoland deploying it in network .

2. EGYPT POST
IT TECHNICAL SUPPORT:-
JAN 2008 – DEC 2010
 Install , Modify And Repair Computer Hardware And Software .
 Provide Technical Assistance And Support For incoming Queries And Issues Related To
Computer System , Software And Hardware .
 Follow-UpBranches Of Egypt Post Offices Problems By Phone , Going To Location Or
Remote Control .
 Respond To Email Messages For Users To Help Them .
 Solve Technical Problems With Lan , Wan And Other System .
 Install Printer Server And Connect Pc For The Printer Server .
 Install All Applications For Egypt Post Offices .
 Periodic Maintenance For All PC And Printers .
EGYPT POST
IT HELP DESK:-
FEB 2005 – DEC 2007
 Provide technical assistance and support for incoming queries and issues relatedto
computer systems, software, and hardware .
 Respond to queries either inperson or over the phone .
 Train computer users .
 Respond to email messages for customers seeking help .
 Walk customer through problem-solving process .
 Follow up withcustomers to ensure issue has been resolved.
 Clean up computers .
 Run diagnostic programs to resolve problems .
 Performing remote troubleshooting through diagnostic techniques and pertinent
questions .
CERTIFICATES :-
 Oracle Financial Consultant .
 SQL Data Base Fundamentals
 ICDL
 BerlitzGeneral English And Business Course .
 Marketing And Sales Course .
 Basic Business Skills Acquisition.
 Microsoft Office package At New Horizon Center .

3. COURESE :-
 CCNP Routing And Switching Self Study .
 Oracle SQL Database At Emak International Academy .
 CCNA Routing Switching At Synergy Center .
 MCSE 2003 At Synergy Center .
 Technical Support Diploma At Egypt Post Training Center .
 MCITP 2008 Self Study .
 MCSA 2012 Self Study .
SKILLS :-
 Technical Support For All Financial Applications In Egypt Post .
 Training IT Team Work For New Product And New Applications .
 Vmware Workstaion InstallationAnd Management .
 Vsphere InstallationAnd Management .
 Working With Team Work .
 Report Preparation .
 Learning .
PERSONAL INFORMATION:-
 Nationality: Egyptian
 Date Of Birth: 18/03/1982
 ID No : 282031808756
EDUCATION :-
 Faculty Of Commerce
 Accounting Department – Assuit University
 Very Good Grade
LANGUAGES :-
 Arabic : Excellent
 English: Very Good
INTERESTS :-
 Reading
 Football
 Traveling
 Research And Development