Ajay Sharma's CV summarizes his professional experience working in hospitality roles in Dubai and India over the past decade. He is currently a Restaurant Supervisor at the JW Marriott Marquis Dubai where he oversees food and beverage operations. Previously he held roles as a Team Leader and Assistant Manager at The Grand New Delhi, and worked as a Guest Service Associate at several hotels in India, the UK, and Dubai. He seeks to utilize his interpersonal and leadership skills in a challenging new position.

1. CURRICULUM VITAE
Ajay Sharma
Present Address- C-02-07 Emirates Accommodation Ras Al
khor Industrial Area Dubai (UAE).
Permanent Address- 286 Pragati Appt. Punjabi Bagh Club
Road Paschim Vihar New Delhi 110063
Mobile- 00971522627998
Email- ajay_sharma1313@yahoo.com
CAREER OBJECTIVE
To seek a challenging position that will utilize my interpersonal skills. Have a clear and
focused vision and smart approach for achieving ambitious objective
ACADEMIC QUALIFICATION
Professional – B.A. HONS, INTERNATIONAL HOSPITALITY MANAGEMENT FROM THAMES
VALLEY UNIVERSITY LONDON (UK).
Educational - C.B.S.E, 12TH
STANDARD IN 2003-2004 FROM ST. SOPHIA SENIOR
SECONDARY PUBLIC SCHOOL, NEW DELHI, COMMERCE STREAM
Presently working as a “Restaurant Supervisor” J W MARRIOTT MARQUIS DUBAI (UAE).
As a Supervisor I am responsible for supervising the Food & Beverage operation with an
excellent guest and member experience. Also be required to communicate and delegate
tasks to the team to ensure departmental targets are achieved. Specifically I will be
responsible for performing the following tasks to the highest standards.
o Monitoring effectiveness of the workflow and sequence of service during service
periods and providing hands-on support as and when required.
o Provide constant coaching, counseling and discipline to colleagues to ensure
their capability to meet the needs of the costumer and organization.
o Monitoring customer satisfaction and responding to customer feedback and
complaints.
EMPLOYMENT RECITAL & CORE COMPETENCIES

2. o Improving service by communicating and assisting individuals to understand
guest needs, providing guidance, feedback, and individual coaching when
needed
o Closely monitoring the cashiering function of the outlet and do the cash auditing
whenever necessary
o Conduct taste panels and menu classes on a daily basis.
2011 – 2014 “TEAM LEADER” and W.e.f from July 2014 till Aug 2014 worked as
“Assistant Manager” The Grand New Delhi.
Duties Performed
o Deputies in the absence of the restaurant manager and ensure smooth
functioning of the restaurant.
o Schedule weekly /fortnightly staff duty shift with the approval of the restaurant
manager ensuring that work exigencies are met and the staff are rotated fairly.
o Allot daily duties to subordinates staff to met work exigencies ensuring equity of
work.
o Conduct daily briefing using it as vehicles for two-way communicate, training and
corrective action.
o Attend to guest complaints and ensure guest satisfaction through immediate
action.
o Inspect the Mise-en-scene and Mise-en-place to ensure the smooth flow of
operations.
o Organize the training of staff for meeting the standard of service.
o Develop restaurant sales through up selling, guest contact and ensuring good
service.
o Ensure that the restaurant is free from work hazards.
o Controls costs by applying food control principles.
o Motivate staff through fair leadership.
2010-2011 “GUEST SERVICE ASSOCIATE” The Lalit Hotel- New Delhi India
Duties Performed
o Gives personal attention, takes personal responsibility uses teamwork when
providing guest service.
o Listens apologies with empathy, finds a solution and follows through when
resolving guest problems.
o Ensure customer satisfaction by courteously greeting customers and promptly
escorting them to their seats.
o Serve customers
o Know how to mix a wide variety of drink
o Change kegs when empty
o Create a friendly and light atmosphere.

3. 2009-2009 “Guest Service Associate” INTERCONTINENTAL HOTEL GROUP CROWN
PLAZA TODAY GURGAON AS GUEST SERVICE ASSOCIATE
Duties Performed
o Mise-en-place before operation.
o Allocation of bar stock for various function
o The setting up of the bar.
o Responsible for the re-stocking of the banquet Dispense bar.
o Requisitions Banquet items for service.
o Clean silverware and glassware.
o Ensure cost Control.
o Ensure hygiene and sanitation
2008-2009 “Guest Service Associate” HOLIDAY INN BRENTFORD LONDON (UK)” as
“GUEST SERVICE ASSOCIATE.
Duties Performed
o Mise-en –place
o Service food & beverage to the guest.
o Replenishes supply of clean linen, Silverware, Glassware and dishes on the table.
o Fills, Refills water glasses for guest.
o Ensure that food stock items are at proper levels.
o Check Buffet for replenishment, appearance and heat.
o Reset tables; Replace soiled tables and set tables with silverware, china and
glassware.
o Ensure hygiene and sanitation.
Date of Birth : 25h
nov1985
Marital Status : Married
Language Known : English & Hindi
Nationality : Indian
Passport No : F7560094
Date of Expire : 02/05/2016
Date- 03/08/15
Place- Dubai Ajay Sharma
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