The document discusses the changing technology landscape from 1996 to the present. In 1996, the internet and web were in early stages, with few users and limited capabilities compared to today. The role of information professionals is described as focusing on automating complex business processes using early enterprise content management systems. By 2006, ECM solutions had become more standardized but still required specialized expertise. Recent disruptions from cloud, mobile, and internet of things have decentralized technology usage and given business users more autonomy. This has blurred traditional roles and created new challenges around security, automation, and insight. Information professionals are discussed as bridging people, processes, and technology by providing education and guidance during this ongoing period of radical change.

1. LEANING INTO THE FUTURE:
Amidst all of this disruption,
what the H*** is an
Information Professional
and why should anyone care?

2. 1996

5. 1996:
The Technology Landscape

6. 1996: Jurassic Web
For following slides –
http://www.slate.com/articles/technology/technology/2009/02/jurassic_web.html

7. 1996: Jurassic Web
Only 20 million
American adults
had access
to the Internet.

8. 1996: Jurassic Web
Something called
a “blog”
was still
3 years away.

9. 1996: Jurassic Web
99% phone users
did not find
text messaging
to be of any use.

10. 1996: Jurassic Web
The first iPhone was
still 11 years away.

11. 1996: Jurassic Web
Microsoft's Office 97 was
published in
December 1996 on
a CD ROM but also on a set of
45 3½-inch floppy disks.

12. 1996: Jurassic Web
There's no YouTube,
Huffington Post,
Google, Twitter,
Facebook, or Wikipedia.

13. And this prescient voice,
one month before I joined AIIM…

14. “Despite the euphoria of Internet
enthusiasts and the hyped-up
selling palaver of some web
services providers, we remain
uncertain as to the long-run
substantive benefits the Internet will
bring to businesses and to
individual users.”
--AIIM Inform Magazine, April
1996

15. Oops.

16. “It’s tough to
make
predictions,
especially about
the future.”

17. So what the heck is this thing called
AIIM about, anyway?

18. 3 words.

19. People. Process.
Technology.

20. A short (very) history of information professionals…

21. 1996-2006

22. People. Process. Technology.
How can we
automate content
intensive,
complicated,
mission-critical
processes?

23. People. Process. Technology.
How can we
automate content
intensive,
complicated,
mission-critical
processes?
Complex, custom
and expensive
implementations.
No standard body
of knowledge;
technology
expertise lodged
in the consulting
community.

24. People. Process. Technology.
How can we
automate content
intensive,
complicated,
mission-critical
processes?
Complex, custom
and expensive
implementations.
No standard body
of knowledge;
technology
expertise lodged
in the consulting
community.
Solutions are
difficult to use and
require lots of
training, but who
cares because the
people who use it
are specialists
anyway and are
only a tiny % of our
knowledge
workers.

25. “Professionalism” in this world…
Gurus
Techies
Line of
Business
execs
Everybody Else (i.e.,
users)
ARMA = CRM
AIIM = MIT + LIT

26. 2006

27. People. Process. Technology.
Focus on content
intensive,
complicated,
mission-critical
processes.
IT people, it is
mission critical
that you make this
pain go away.
Complex and
custom
implementations.
AIIM introduces
standardized ECM
training and
certificates and
follows with ERM,
BPM, SharePoint,
etc.
Solutions are
difficult to use and
require lots of
training, but who
cares because the
people who use
them are
specialists and are
only a tiny % of our
knowledge
workers, anyway.

28. “Professionalism” in this world…
Gurus
Techies
Line of
Business
execs
Everybody Else (i.e.,
users)
ARMA = CRM
AIIM = MIT + LIT
PRACTITIONER
SPECIALIST
MASTER

29. An epiphany in 2010.

31. Could this be the professional of
the future? Gurus
Techies
Line of
Business
execs
Everybody Else (i.e.,
users)
CIP!

32. It didn’t really pan out that way.

33. The CIP in Practice
Gurus
Techies
Line of
Business
execs
Everybody Else (i.e.,
users)
CIP!

34. Meanwhile, back in the
real world, a lot of “stuff”
was going on.

35. CLOUD AND MOBILE
are creating an
expectation of
anywhere, anytime
access and
transforming how we
engage with customers
and employees.
CONSUMERIZATION is
transforming what users
expect from applications
and how we deliver
them.
We are now in the era of
user-centric IT.
THE INTERNET OF
THINGS is generating
massive amounts of new
data and information,
creating enormous new
challenges and
opportunities.
CONSUMERIZATION CLOUD AND MOBILE
INTERNET OF
THINGS
The Three Disrupters

36. And this “stuff” is
accelerating…

37. Klaus Schwab
World Economic Forum, 2016:
"The speed of current
breakthroughs has no historical
precedent."

38. Steven Kotler: "For the
first time in history, the
world’s leading experts
on accelerating
technology are
consistently finding
themselves too
conservative in their
predictions…"

39. Dion Hinchcliffe: “The old
days of doing it all ourselves
using traditional IT projects
are receding and even
counterproductive much of
the time.”

40. The Indicators of Accelerating Digital Disruption:
MINDSETS – MESSAGES – MONEY – MACHINES

41. MINDSETS – How Do We Look at Things?
“I’ll set up a meeting with
IT.”
“How can I do it myself?”
‘How do I control
information?”
“How do I set information
free?”
Updating legacy Rolling out apps
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES

42. MINDSETS – How Do We Look at Things?
“I’ll set up a meeting with
IT.”
“How can I do it myself?”
‘How do I control
information?”
“How do I set information
free?”
Updating legacy Rolling out apps
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES

43. MESSAGES – What Stories Do We Tell?
SHAREPOINT SLACK
TELLER DEPOSITS =
$.65 EACH
MOBILE DEPOSITS =
$.03 EACH
IT Heroes = EFFICIENCY IT Heroes = INNOVATION
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES

44. MESSAGES – What Stories De We Tell?
SHAREPOINT SLACK
TELLER DEPOSITS =
$.65 EACH
MOBILE DEPOSITS =
$.03 EACH
IT Heroes = EFFICIENCY IT Heroes = INNOVATION
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES

45. MONEY – Where Do We Spend Our Money?
GM VALUATION = $55
BILLION
UBER VALUATION = $68
BILLION
Physical -> Digital Digital -> Physical
GDP Korea = $1.3 T
FB, AMZN, AAPL, GOOG
= $1.3 T
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES

46. MONEY – Where Do We Spend Our Money?
GM VALUATION = $55
BILLION
UBER VALUATION = $68
BILLION
Physical -> Digital Digital -> Physical
GDP Korea = $1.3 T
FB, AMZN, AAPL, GOOG
= $1.3 T
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES

47. MACHINES – What Technology Are We Using?
ON-PREMISE CLOUD
PC is the LEGO MOBILE is the LEGO
Build and Develop Configure and Connect
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES

48. MACHINES – What Technology Are We Using?
ON-PREMISE CLOUD
PC is the LEGO MOBILE is the LEGO
Build and Develop Configure and Connect
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES

49. The Business Problems Created by
This Radical Disruption…
AUTOMATION
SECURITY AND
GOVERNANCE
INSIGHT

50. What is the net impact of this on
People, Process, and
Technology?

51. People. Process. Technology.
Process owners can
implement their own
solutions.
Business processes
must be appified.
Everything begins
with mobile.

52. People. Process. Technology.
Process owners can
implement their own
solutions.
Business processes
must be appified.
Everything begins
with mobile.
Configure/connect
and mobile skills
key.
End of perimeter-
based security.
Massive legacy
drag.

53. People. Process. Technology.
Process owners can
implement their own
solutions.
Business processes
must be appified.
Everything begins
with mobile.
Configure/connect
and mobile skills
key.
End of perimeter-
based security.
Massive legacy
drag.
Usability is
everything.
Even individual
users can
implement their
own solutions.
Blurring of lines
between home and
the office.

54. All of which translates into
these kinds of questions.

55. Why should
I automate
invoice
processing?
How do I
comply with
SarBox?
How can I
prove
process
integrity?
PROCESS

56. Why should
I automate
invoice
processing?
How do I
comply with
SarBox?
How good
is this
vendor’s
solution?
How can I
prove
process
integrity?
What
solution
will work
best?
Will this
vendor be
viable in 5
years?
TECHNOLOGY
PROCESS

57. Why should
I automate
invoice
processing?
How do I
comply with
SarBox?
How good
is this
vendor’s
solution?
How can I
prove
process
integrity?
Where
should I
put my
stuff?
Can work
where and
how I
want?
What
solution
will work
best?
Will this
vendor be
viable in 5
years?
Do I have
what I
need to do
my job?
PEOPLE TECHNOLOGY
PROCESS

58. Who now owns the big picture?
Who provides the adult
supervision to all of this?

59. Who acts as the translator/bridge
between
People, Process, and
Technology?

60. People. Process. Technology.
AIIM Quick
Study
courses

61. People. Process. Technology.
AIIM Quick
Study
courses
AIIM Deep
Dive
courses

62. People. Process. Technology.
Information Professionals
AIIM Quick
Study
courses
AIIM Deep
Dive
courses

63. At a time of radical change,
we need to take these unique
roles seriously...

65. The Journey Has Just Begun.

66. The Journey Has Just Begun. Join us.