The document discusses stress management and strategies for dealing with stress. It identifies factors that can cause stress at the organizational, environmental, and individual level. It then discusses four variables - perception, job experience, social support, and locus of control - that impact how individuals handle stress. The document outlines symptoms of stress and strategies for stress management at the individual level, including time management, exercise, relaxation, and social support, as well as organizational approaches like job redesign, participative decision making, and wellness programs.

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Stress
Management

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Human Capital Strategy and Personal Development

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Organizational Factors
Individual Factors
ExperienceExperience
StressStress
Individual
Differences
Environmental Factors
A Model of Stress

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Enviromental FactorsEnviromental Factors
Economic Uncertainty
Political Uncertainty
Technological Uncertainty

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Orgnizational FactorsOrgnizational Factors
• Task Demands
• Role Demands
• Interpersonal Demands
• Organizational Structure
• Organizational Leadership

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Individual FactorsIndividual Factors
Family Problems
Economic Problems

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Some people thrive on stressful situations,
while others are overwhelmed by them. What
is it that differentiates people in terms of their
ability to handle stress?
At least four variables — perception, job
experience, social support, and belief in
locus of control — have been found to be
relevant moderators.

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Relevant Moderators
• Perception
• Job experience
• Social Support
• Belief in Locus of Control

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Perception
The stress potential in environmental,
organizational, and individual factors doesn't
lie in their objective condition. Rather, it lies in
an employee's interpretation of those factors.

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Job Experience
Experience is said to be a great teacher. It
can also be a great stress-reducer.

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Social Support
There is increasing evidence that social
support — that is, collegial relationships with
co-workers or supervisors — can buffer the
impact of stress.

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Belief in Locus of Control
Those with an internal locus of control believe
they control their own destiny. Those with an
external locus believe their lives are
controlled by outside forces. Evidence
indicates that internals perceive their jobs to
be less stressful than do externals.

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ExperienceExperience
StressStress
Physiological Symptoms
• Headaches
• High blood presure
• Heart Disease
Psychological Symptoms
• Anxiety
• Depression
• Decrease in job satisfaction
Behavioral symptoms
• Productivity
• Absenteeism
• Turnover

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Stress Management
Strategies
Individual Approaches
Organizational Approaches

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Individual Approaches
Time Management
Physical Exercise
Relaxation Training
Social Support

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Time Management
An understanding and utilization of
basic time management principles
can help individuals better cope
with job demands.

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Physical Exercise
Noncompetitive physical exercise
such as aerobics, race walking,
jogging, swimming, and riding a
bicycle have long been
recommended by physicians as a
way to deal with excessive stress
levels.

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Relaxation Training
Individuals can teach themselves to relax
through techniques such as meditation,
hypnosis, and biofeedback. The objective
is to reach a state of deep relaxation,
where one feels physically relaxed,
somewhat detached from the immediate
environment, and detached from body
sensations.

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Social Support
Having friends, family, or work
colleagues to talk to provides an outlet
when stress levels become excessive.
Expanding your social support network,
therefore, can be a means for tension
reduction.

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Organizational
Approaches
Selection and Placement
Goal Setting
Job Redesign
Participative Decision Making
Organizational Communication
Wellness Program

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Selection & Placement
Individuals with little experience
or an external locus of control
tend to be more stress-prone.
Selection and placement decisions
should take these facts into
consideration.

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Goal Setting
The use of goals can reduce stress as well
as provide motivation. Specific goals that
are perceived as attainable clarify
performance expectations. Additionally,
goal feedback reduces uncertainties as to
actual job performance. The result is less
employee frustration, role ambiguity,
and stress.

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Job Redesign
Redesigning jobs to give employees
more responsibility, more meaningful
work, more autonomy, and increased
feedback can reduce stress, because
these factors give the employee greater
control over work activities and lessen
dependence on others.

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Participative Decision Making
By giving these employees a voice in
decisions that directly affect their job
performances, management can
increase employee control and reduce
this role stress.

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Organizational Commitment
Given the importance that perceptions
play in moderating the stress-response
relationship, management can also use
effective communications as a means to
shape employee perceptions.

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Wellness Program
These programs focus on the
employee's total physical and mental
condition. For example, they typically
provide workshops to help people quit
smoking, control alcohol use, lose
weight, eat better, and develop a regular
exercise program.

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Source of Reference:
Stephen Robbins, Organizational Behavior, Prentice Hall
International