- How and why do human-centred design and agile work together, in a corporate context. - Create a product vision before you start agile development. It's not BDUF and it will save you a lot of time. Before you can course-correct, you need a course! - A few simple points about how designers and developers work together effectively during implementation, especially on complex, legacy systems. - And some notes about what to do when you REALLY can't get contact with your customers.