Agile Network India | Digital Transformation – The need of the Hour Take your first step towards Digital Transformation with Jile by Poulomi Nath & Anup Dutta

1. A journey
January 2022
Digital Transformation

2. Document Classification
2
Why do Clients come with a need for Transformation?

3. Document Classification
3
Most common Customer Complaints

4. Document Classification
4
What do Clients aim to achieve by Digital Transformation

5. Document Classification
5
Strategy for Digital Transformation

6. Document Classification
6
Success Story
How a Philippines based telecommunications company
simplified business processes, speed up product
innovation, and personalized customer engagement
with Jile
The Customer
The client is a Philippines-based leading telecommunications company that provides pure
fiber data network and internet connection – from their network facilities to the customers’
homes. It is the first company to run a pure end-to-end fiber network, providing Filipinos
with a simple, fast, and reliable internet connection. It ensures zero loss in data transmission
or a slowdown in connectivity. The client is an ISO 9001 and CE2.0 certified company.

7. Document Classification
7
The Challange
• The client organization was looking to embark upon a major
business transformation journey, to build a flexible and future-
ready digital core to offer new and enhanced digital services to
its customers.
• It needed a framework that would simplify its business
processes and accelerate growth. While the company was
aggressively expanding its fiber network to meet pent-up
demand for world-class broadband services in the country, it
was facing a major challenge in aligning its core business
objectives to its execution and IT teams.
• Its existing solutions lacked the capabilities that offered
complete visibility across multiple programs and portfolios,
causing a considerable delay in achieving the desired outcome
• It lacked a tool that could create a sync between its strategic
initiatives and execution teams.

8. Document Classification
8

9. Document Classification
9
The Jile Solution
• Jile proposed to help the client further enhance
customer experience for the fast-growing subscriber
base with its Location Independent Agile model.
• Jile provided a classy vision board to capture the
portfolio or program strategy and create crystal-clear
roadmaps for execution teams.
• With Jile’s customizable dashboards, teams could
generate powerful reports and present them to their
executives for further action.
• Jile provided a framework to the delivery teams,
especially around test management for a better
outcome.
• The continuous management feature in the
framework ensured quality through test design,
planning, execution, and tracking processes.

10. Document Classification
10
The Result
Jile’s transformational solution helped the client reduce
• Complexity in operations,
• Improve customer and employee experience
• Drive product innovation,
• Enable faster service delivery,
and support its growth aspirations.
• A clear OKR vision
• Better collaboration between cross-functional teams,
Overall, an Impactful progress reports led to a speedy outcome
with better ROI.

11. Copyright © 2021 Tata Consultancy Services Limited
Thank You