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Business Capabilities
                    If you want to
               Architect the Enterprise
             Founder and President of Iasa UK,
               Matt Deacon, CEO, inTHiNK,
                CTO (Co-founder) Ensygnia

03/10/2012                                       1
Business Strategy




               Technology
03/10/2012                       2
IT Maturity?


                Managing IT like a business



                                   Managing IT
             Managing
                                   for business
                 the
                                       value
             IT budget



                Managing the IT capability

03/10/2012                                        3
IT Maturity?


                         "As a"
                           X
                Managing IT like a business



                                   Managing IT
             Managing
                                   for business
                 the
                                       value
             IT budget



                Managing the IT capability

03/10/2012                                        4
IT Maturity?


                         "As a"
                           X
                Managing IT like a business



                                   Managing IT
             Managing
                                   for business
                 the
                                       value
             IT budget



                Managing the IT capability

03/10/2012                                        5
Forget the “HOW!”




     03/10/2012                                                                    6
http://www.sonofthesouth.net/american-indians/pictures/cheyenne/indian-chief.jpg
Look at the What!
• Capabilities
  describe WHAT
  a business does
• Encapsulates
  Activities that
  describe
  HOW it’s
  delivered

03/10/2012                       7
Value Orientation




03/10/2012                       8
Enterprise Value Mapping




03/10/2012                              9
Capability map (simplified, partial)




03/10/2012                                          10
Restructure or Refactor
                                 Capability
                                 Heat maps



                  GO IN
                                              GO ACROSS




                Refactoring                   Restructuring


             Capability models                Value Streams




03/10/2012                                                    11
Capability Value Streams
• Value Streams follow chains of services linking
  different capabilities together
• Allows us to identify
  primary and
  secondary
  performance issues



03/10/2012                                      12
Capability Value Streams
• By re-ordering and removing unnecessary
  capabilities many of the performance issues
  can be addressed.




03/10/2012                                      13
Creating the case for Change
                                     Capability
                                     Heat maps


                 Refactoring
                   GO IN                             Restructuring
                                                     GO ACROSS

              Capability models                      Value Streams


                                      Synthesis

                Service           Target Operating   Outline business
               catalogue               Model               cases

                                       Report

                                     Exec review



03/10/2012                                                              14
Business Strategy

             Business Capabilities

             Service Orientation

                 Technology
03/10/2012                           15
Thank you!


             Architect the Enterprise


              Matt.deacon@inthink.co.uk



03/10/2012                                16
03/10/2012   17
03/10/2012   18
03/10/2012   19
03/10/2012   20

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Closing the gap business capabilities

  • 1. Business Capabilities If you want to Architect the Enterprise Founder and President of Iasa UK, Matt Deacon, CEO, inTHiNK, CTO (Co-founder) Ensygnia 03/10/2012 1
  • 2. Business Strategy Technology 03/10/2012 2
  • 3. IT Maturity? Managing IT like a business Managing IT Managing for business the value IT budget Managing the IT capability 03/10/2012 3
  • 4. IT Maturity? "As a" X Managing IT like a business Managing IT Managing for business the value IT budget Managing the IT capability 03/10/2012 4
  • 5. IT Maturity? "As a" X Managing IT like a business Managing IT Managing for business the value IT budget Managing the IT capability 03/10/2012 5
  • 6. Forget the “HOW!” 03/10/2012 6 http://www.sonofthesouth.net/american-indians/pictures/cheyenne/indian-chief.jpg
  • 7. Look at the What! • Capabilities describe WHAT a business does • Encapsulates Activities that describe HOW it’s delivered 03/10/2012 7
  • 10. Capability map (simplified, partial) 03/10/2012 10
  • 11. Restructure or Refactor Capability Heat maps GO IN GO ACROSS Refactoring Restructuring Capability models Value Streams 03/10/2012 11
  • 12. Capability Value Streams • Value Streams follow chains of services linking different capabilities together • Allows us to identify primary and secondary performance issues 03/10/2012 12
  • 13. Capability Value Streams • By re-ordering and removing unnecessary capabilities many of the performance issues can be addressed. 03/10/2012 13
  • 14. Creating the case for Change Capability Heat maps Refactoring GO IN Restructuring GO ACROSS Capability models Value Streams Synthesis Service Target Operating Outline business catalogue Model cases Report Exec review 03/10/2012 14
  • 15. Business Strategy Business Capabilities Service Orientation Technology 03/10/2012 15
  • 16. Thank you! Architect the Enterprise Matt.deacon@inthink.co.uk 03/10/2012 16