Agile Lean Scrum ITIL V2

Scrum

Information Technology
Infrastructure Library
(ITIL)
&
Agile/Lean and
Scrum

Copyright © 2008 Russell Pannone. All rights reserved.

Service Delivery
A service is a means of delivering value to
customers by facilitating outcomes
customers want to achieve without the
ownership of specific costs and risks

Copyright © 2008 Russell Pannone. All rights reserved. 2

Delivering early and
often, giving ourselves
the best opportunity to
beat the competition to
market, realize revenue
and discover insights
that we can use to help
us improve


Scrum


1. Agile puts the Product Owner (aka “the business” or customer representative) in the driver’s
seat – In the majority of the waterfall style projects the customer is involved, but in a limited capacity. They get to define a
scope up-front, but then any changes they deem necessary are change ordered back to them. This practice assumes that
the customer knows exactly what they want up front and penalizes them for changing their minds later in the development
process.

2. Agile allows the business to quickly react to changing market conditions and needs – The only
thing constant in today‟s economy is change. Businesses need to be able to make quick course corrections in order to
survive.

3. Agile provides visibility into the development process – For many customers software development is a
dark art. They don‟t have the background in order to understand the technical details and in most cases the development
team prefers it this way. The customer is left feeling helpless and Agile engages them throughout the development
lifecycle, providing enhanced visibility.

4. Agile also puts the Development Team in the driver’s seat - While the Product Owner is responsible for
“what” is to be developed the Development Team is self-directing and self-organizing as to “how” to develop the system-
software product


By delivering early and
often we give ourselves
the best opportunity to
beat the competition to
market, realize revenue
and discover insights
that we can use to help
us improve


Scrum Explained
“The… „relay race‟ approach to
product development…may conflict
with the goals of maximum speed
and flexibility. Instead a holistic or
‘rugby’ approach—where a team
tries to go the distance as a unit,
passing the ball back and forth—
may better serve today’s
competitive requirements.”- Hirotaka
Takeuchi and Ikujiro Nonaka, “The New New Product Development
Game”, Harvard Business Review, January 1986

In Scrum you work in iterations
delivering value-adding results
incrementally


Scrum Framework
Roles
•Product owner
•Team
•Scrum Master
Ceremonies
•Sprint planning
•Sprint review
•Sprint retrospective
•Daily scrum meeting
Artifacts
•Product backlog
•Sprint backlog
•Burndown charts

Think of Scrum as an Agile Framework Embodying
Iterative and Incremental Product/Service Development

Roles
- Product Owner
- Scrum Master - Daily Standup
- Team - Showcase
- Retrospective

Pivot Dashboard
Points Items


ITIL Framework Across the Service Lifecycle

11

IT Solution/Service Delivery & Scrum
Roadmap
Strategy
Business
Need

Improvement
Design
Requirements
Definition

Design Evaluation
Optimization

Develop
Procurement
Build & Test
Operation

Deployment
Operation

Retirement
Transition


Some Agile/Lean/Scrum & ITIL Focus Points

Service management using
ITIL and Agile thinking for
A and B.

Process improvement with
BTIO for C.

Application development
being Agile for D.

Source: ITIL Service Strategy Book


Some Agile/Lean/Scrum & ITIL Focus Points
(continued from previous slide)

Source: ITIL Service Transition Book

15

Agile Lean Scrum ITIL V2

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