The document discusses how organizations can achieve business agility to compete in today's digital age. It notes that traditional 20th century organizations were designed for reliability and efficiency, not agility. It then discusses strategies for distributed agile delivery across time zones, including the need for clear communication, established goals, frequent progress reviews, and quality measures. The document also addresses how generative AI, data, and cybersecurity can help organizations focus on customer retention, expansion, and collaboration. Finally, it recommends that organizations measure processes rather than individuals, and focus on metrics like flow of value, lead time, cycle time, and throughput.

1. 12/08/2023
Impact of Tectonic Shift in
Technology on Business
Agility
Parminder Singh
CIO Guardian India Operations Pvt. Ltd

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Business Agility
The ability to compete and thrive in the digital age by
quickly responding to market changes and emerging
opportunities with innovative, digitally-enabled
business solutions.
Why Organizations Struggle to Achieve Business
Agility?
The organizations we created in the 20th century were
designed much more for reliability and efficiency than
for agility and speed. — John P. Kotter, Accelerate
In this new reality, competitiveness equates
to rapidly delivering digitally enabled
solutions.

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Distributed Delivery with Async Agile
• Advantages
• Diverse Skill set
• Flow of value 24 x 7
• Market Expansion
• Disadvantages
• Lack of Face-to-Face interaction
• Dependency over time zone
• Security Threat related to Geography
How to get the best out of Async Agile Delivery?
Transparency – Inspection - Adaptation

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Distributed Delivery with best practices in place
• Clear communication channel
• Clear business goals established
• Frequent review of progress
• Right quality measures built in as part of the
delivery
• Manage flow over people
• Autonomy in delivery with guidance from leaders
• Best use of available collaboration tools

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Impact of Generative AI, Data and Cybersecurity on Business Agility
Focus - Customer retention, expansion and collaboration
• We train by providing data that helps in making new predictions
• Enhances customer collaboration
• Optimum usage of time for us and to those whom we serve
• Automation of repeated tasks
• Leveraging of data strategically – respond to market change, prediction of risks and forecast of market
needs
• Cyber security – Business continuity, AI enabled risk management to avoid security threats

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Measurement Metrics with Changing Times
Do not measure the person, measure the process
• Establish different check points within the process to have the flow of value measured
• Focus on “Flow of Value” – delivered to the customer
• Flow predictability – ability to predict the flow of value with a reasonable degree of accuracy
• Use Flow metrics – Lead time, Cycle time, Throughput
• Frameworks & Practices – SAFe, Scrum and Kanban – Brings in cadence towards alignment

7. Questions?

8. Thank you