During IATA 2016 World Passenger Symposium in Dubai Indra presented how Indra drive innovation with speed via agile, and innovative customer interaction measurements.
Competing with low cost carriers using legacy distributionSergio M. Fernández
As a part of Technology and Innovation in Airline Distribution and Merchandising 2015 conference I presented this sucess case of integration of low cost strategies using legacy distribution systems.
As key factors of sucessful implementation agile methodologies, cloud computing and business process simplification
Cloudprinter @APIdays Helsinki, Finland 4 June 2019Martijn Eier
At Cloudprinter.com we transform the print industry with our set of Print API's for print buyers and print providers. At the Apidays in Finland we presented our journey so far.
Is your business ready for mobile commerce?mcoronna
Presentation of a mobile commerce readiness model which helps insure that businesses are truly ready for mobile commerce. This approach maximizes the value of m-commerce investments and initiatives and reduces risks of poor return on technology investments. Combined with a mobile opportunity analysis, it helps drive strategy and results.
IW14 Keynote, Dr. Wolfram Jost, CTO, Software AGSoftware AG
Title: Enabling Digital Leadership with the Cloud, Smart Big Data and Adaptive Applications.
Keynote given at Innovation World 2014 conference, Oct 13-15, 2014, at the Hyatt Regency New Orleans, produced by Software AG. Three days of vision, inspiration and insight. Innovation World is THE global event for digital leaders who are driven to leverage the Software AG Suite: Alfabet, Apama, ARIS, webMethods, Software AG Live, Terracotta and Adabas-Natural.
Businesses always face changing conditions. Any manufacturer who seeks to enable dynamic operations needs to ensure their technology platform is connected and rich with functionality, is flexible enough to meet changing business needs and covers the entire spectrum of operations. Manufacturers across India are implementing and making the most of enterprise solutions for ERP, CRM, mobile apps and IoT, collaboration platforms and analytical tools. Not only do these focus on the external needs of the marketplace and the existing customer-base, but they also drive innovation and productivity internally within businesses.
PANEL 2: Intelligent Airline of the future in fast-changing environment - Driving innovation, cost savings & bringing agility – Introduction of the New Gen Passenger Management Technology - Ian Tunnacliffe, SITA
Mobile Monday Switzerland #38 - coresystems presentation on Delivering on Cus...MobileMonday Switzerland
"Delivering on Customer's Expectations"
Presentation given by Jos Nickmans, Sales Responsible at coresystems
Mobile Monday Switzerland Event #38 on Mobile Field Services, 13th Oct 2014, Zürich.
Competing with low cost carriers using legacy distributionSergio M. Fernández
As a part of Technology and Innovation in Airline Distribution and Merchandising 2015 conference I presented this sucess case of integration of low cost strategies using legacy distribution systems.
As key factors of sucessful implementation agile methodologies, cloud computing and business process simplification
Cloudprinter @APIdays Helsinki, Finland 4 June 2019Martijn Eier
At Cloudprinter.com we transform the print industry with our set of Print API's for print buyers and print providers. At the Apidays in Finland we presented our journey so far.
Is your business ready for mobile commerce?mcoronna
Presentation of a mobile commerce readiness model which helps insure that businesses are truly ready for mobile commerce. This approach maximizes the value of m-commerce investments and initiatives and reduces risks of poor return on technology investments. Combined with a mobile opportunity analysis, it helps drive strategy and results.
IW14 Keynote, Dr. Wolfram Jost, CTO, Software AGSoftware AG
Title: Enabling Digital Leadership with the Cloud, Smart Big Data and Adaptive Applications.
Keynote given at Innovation World 2014 conference, Oct 13-15, 2014, at the Hyatt Regency New Orleans, produced by Software AG. Three days of vision, inspiration and insight. Innovation World is THE global event for digital leaders who are driven to leverage the Software AG Suite: Alfabet, Apama, ARIS, webMethods, Software AG Live, Terracotta and Adabas-Natural.
Businesses always face changing conditions. Any manufacturer who seeks to enable dynamic operations needs to ensure their technology platform is connected and rich with functionality, is flexible enough to meet changing business needs and covers the entire spectrum of operations. Manufacturers across India are implementing and making the most of enterprise solutions for ERP, CRM, mobile apps and IoT, collaboration platforms and analytical tools. Not only do these focus on the external needs of the marketplace and the existing customer-base, but they also drive innovation and productivity internally within businesses.
PANEL 2: Intelligent Airline of the future in fast-changing environment - Driving innovation, cost savings & bringing agility – Introduction of the New Gen Passenger Management Technology - Ian Tunnacliffe, SITA
Mobile Monday Switzerland #38 - coresystems presentation on Delivering on Cus...MobileMonday Switzerland
"Delivering on Customer's Expectations"
Presentation given by Jos Nickmans, Sales Responsible at coresystems
Mobile Monday Switzerland Event #38 on Mobile Field Services, 13th Oct 2014, Zürich.
What to look for in a Digital Experience Platform?Ruud Kluivers
Preparing for Digital Transformation? Make sure you have the right platform to support you organisations needs and ambition. now and in the future! Checkout this presentation presented at Digital First 2016 Brussels.
AE is a Belgian consultancy company which is recognised by its customers as the local leader and trusted partner in aligning Business & ICT, by delivering mission critical business solutions, grounded in a solid but flexible architecture.
AE integrates BPM, Enterprise Architecture, Software Solutions and BI into a holistic approach to make sure we understand the business requirements and deliver business driven IT solutions, guided by just enough architecture and methodology, both at enterprise level and project level.
This presentation is an overview of IBM App Connect, a new solution for business users to connect the apps they use everyday to automate their workflow and free up more time to get back to the work that matters to them. Learn more about App Connect here: http://ibm.co/1pNVwgV
Explore Talks on "Maps" - 26 gennaio 2017 | Fulvio Iori, Co-founder & Business Development Mapadore / GoCloud, ha una particolare passione per le mappe da quando era bambino.
Questa sua passione lo ha condotto, insieme ai suoi soci, a fondare GoCloud, SaaS B2B che negli anni si è evoluto in un software as a service che permette l'efficientamento operativo delle forze vendita attraverso una serie di abbinamenti algoritmici di geo-ottimizzazione.
Una bella storia di passione che è diventata lavoro e startup.
5 Barriers to Business Transformation InfographicAternity
As CIOs and IT Executives today play a far more visible role and are central to business success, they are now charged with driving innovation, leading change, improving customer satisfaction, as well as ensuring a productive workforce and supply chain. The latest buzz around the new digital marketplace and the latest advancements in cloud, mobile, and virtualization is focusing more and more around optimizing the tech-dependent workforce’s “user experience”. As a counterpoint to the promised innovation, we also see some pretty intimidating statistics out there on failure rates for many of these business-critical initiatives. This infographic helps to illustrate how top business transformation initiatives not only have a pattern of symptoms, but how one common denominator, lack of business and IT visibility into these issues is epidemic. Aternity, through its pioneering End User Experience Management solution, has uncovered this "visibility gap" typical in many enterprise organizations. http://www.aternity.com/survey_brief8
To learn more go to: www.aternity.com/
Digital Advertising & Marketing Entrepreneurship: current building blocks and...Elias Gagas
Presented at Hellenic American college on April 28th ( http://haec.gr/en/aboutus/past-events/elias-gagas )
Additional links to material contained within:
- http://www.lumapartners.com/resource-center/lumascapes-2/ (these are the Lumascapes - some were included in the presentation)
- http://www.conversationprism.com/ (this is the social map)
- https://www.youtube.com/watch?v=-Glgi9RRuJs (the video showed)
Tiered Application Management: Meeting the Need for Speed and ReliabilityCognizant
Deploying a multitiered approach to application management, guided by analysis of historic performance issues, helps companies respond to digital requirements while cutting costs.
Beyond Pre-Booking - Parking Network Nov 2012 WorkshopInventive IT
Inventive held a workshop at the Airport Parking Network Event in Lisbon in November 2012. We looked at why a reservation system is more than just being able to pre-book a parking space.
Upgrade to the Latest Integration Technology - Mikel Boquist & Thomas Madsen,...AmandaMulquiney
The No.1 reason why enterprise implementations fail is Integration. iCore will explain the hidden costs of point-to-point solutions and how an integration strategy can improve stability and save costs.
Organizational agility has been defined as the capability of a company to rapidly change or adapt in response to changes in the market so that it can thrive as an organization. In this session, we will focus on the role of the leader in shaping, promoting and sustaining an Agile organization. We will describe the Agile Mindset, discuss the key elements of an Agile Transformation and reveal the ideal characteristics of an Agile Leader. This interactive session will provide examples from successful Agile organizations and will reveal techniques that participants can use to effectively plan, scale and flow valuable work throughout their own organizations.
What to look for in a Digital Experience Platform?Ruud Kluivers
Preparing for Digital Transformation? Make sure you have the right platform to support you organisations needs and ambition. now and in the future! Checkout this presentation presented at Digital First 2016 Brussels.
AE is a Belgian consultancy company which is recognised by its customers as the local leader and trusted partner in aligning Business & ICT, by delivering mission critical business solutions, grounded in a solid but flexible architecture.
AE integrates BPM, Enterprise Architecture, Software Solutions and BI into a holistic approach to make sure we understand the business requirements and deliver business driven IT solutions, guided by just enough architecture and methodology, both at enterprise level and project level.
This presentation is an overview of IBM App Connect, a new solution for business users to connect the apps they use everyday to automate their workflow and free up more time to get back to the work that matters to them. Learn more about App Connect here: http://ibm.co/1pNVwgV
Explore Talks on "Maps" - 26 gennaio 2017 | Fulvio Iori, Co-founder & Business Development Mapadore / GoCloud, ha una particolare passione per le mappe da quando era bambino.
Questa sua passione lo ha condotto, insieme ai suoi soci, a fondare GoCloud, SaaS B2B che negli anni si è evoluto in un software as a service che permette l'efficientamento operativo delle forze vendita attraverso una serie di abbinamenti algoritmici di geo-ottimizzazione.
Una bella storia di passione che è diventata lavoro e startup.
5 Barriers to Business Transformation InfographicAternity
As CIOs and IT Executives today play a far more visible role and are central to business success, they are now charged with driving innovation, leading change, improving customer satisfaction, as well as ensuring a productive workforce and supply chain. The latest buzz around the new digital marketplace and the latest advancements in cloud, mobile, and virtualization is focusing more and more around optimizing the tech-dependent workforce’s “user experience”. As a counterpoint to the promised innovation, we also see some pretty intimidating statistics out there on failure rates for many of these business-critical initiatives. This infographic helps to illustrate how top business transformation initiatives not only have a pattern of symptoms, but how one common denominator, lack of business and IT visibility into these issues is epidemic. Aternity, through its pioneering End User Experience Management solution, has uncovered this "visibility gap" typical in many enterprise organizations. http://www.aternity.com/survey_brief8
To learn more go to: www.aternity.com/
Digital Advertising & Marketing Entrepreneurship: current building blocks and...Elias Gagas
Presented at Hellenic American college on April 28th ( http://haec.gr/en/aboutus/past-events/elias-gagas )
Additional links to material contained within:
- http://www.lumapartners.com/resource-center/lumascapes-2/ (these are the Lumascapes - some were included in the presentation)
- http://www.conversationprism.com/ (this is the social map)
- https://www.youtube.com/watch?v=-Glgi9RRuJs (the video showed)
Tiered Application Management: Meeting the Need for Speed and ReliabilityCognizant
Deploying a multitiered approach to application management, guided by analysis of historic performance issues, helps companies respond to digital requirements while cutting costs.
Beyond Pre-Booking - Parking Network Nov 2012 WorkshopInventive IT
Inventive held a workshop at the Airport Parking Network Event in Lisbon in November 2012. We looked at why a reservation system is more than just being able to pre-book a parking space.
Upgrade to the Latest Integration Technology - Mikel Boquist & Thomas Madsen,...AmandaMulquiney
The No.1 reason why enterprise implementations fail is Integration. iCore will explain the hidden costs of point-to-point solutions and how an integration strategy can improve stability and save costs.
Organizational agility has been defined as the capability of a company to rapidly change or adapt in response to changes in the market so that it can thrive as an organization. In this session, we will focus on the role of the leader in shaping, promoting and sustaining an Agile organization. We will describe the Agile Mindset, discuss the key elements of an Agile Transformation and reveal the ideal characteristics of an Agile Leader. This interactive session will provide examples from successful Agile organizations and will reveal techniques that participants can use to effectively plan, scale and flow valuable work throughout their own organizations.
The HR Business Partner is the most critical role in the modern HR Model. The HRBP is the employee, who acts as the single point of the contact for internal clients. However, the HRPB is not a pure sales person. The HRBP influences the work of Human Resources, participates in setting HR Goals and Objectives, leads difficult projects and collaborates with HR Centers of Excellence.
The role is critical, but many companies fail in choosing right employees for the position. The HR Business Partner has to be highly skilled and has to understand to all HR processes to sell them the right way.
Business is changing faster than it ever has before. To effectively support the business, HR needs to change, too. The one-size-fits-all HR mantra no longer works for all organizations. Many organizations need their HR to be far more flexible, with digital deeply embedded in the way it functions. Accenture has identified new, innovative HR operating models that create and sustain more flexible and integrated HR capabilities. Each model is designed to suit different strategies, cultures and types of workforces -- delivering a more flexible and strategically relevant HR.
Creating the Human Resources Operating Model for the next generation. See also Blog article on HR Transformer Blog - http://tinyurl.com/nxk5jm. Discussion of key trends, components of HR operating model and some predictions. Short presentation given at EMRG BPO Conference June 23rd 2009, London. Andrew Spence Glass Bead Consulting.
Revolutionizing CX_ How Digital Testing Leads the Way in Digital Transformati...kalichargn70th171
The digital transformation landscape has become a key topic of discussion
globally, especially in light of the ongoing economic downturn. The COVID-19
pandemic has only accelerated the need for businesses to keep pace with the
changing times, as they are driven to expedite their digital transformation
journey to ensure their continued operation, if not growth. The pandemic has
resulted in a shift in the traditional way of working, presenting new challenges
in implementing flexible work setups, remote client engagement, and
automated customer experiences.
THE POWER OF DIGITAL TECHNOLOGIES AND POSITIVE TRANSFORMATION ON BUSINESSES.pdfPaul Mbua
The training focused on The Power of Digital Technologies and the positive transformation they can have on their businesses.
Objectives Included:
•Clear Understanding of digital transformation
• Assessing your level of digital transformation
• Things to Consider in your digital transformation journey
• Digital transformation framework and strategy
• Effective use of tools and their Application
Robust product and ecommerce application programming interface for leading ho...Mindtree Ltd.
The home improvement industry is profoundly affected by the ecommerce wave that has swept across the wider retail landscape. Players are therefore actively engaged in leveraging multiple channels to drive customer engagement and revenue. Here is how Mindtree helped.
Driving buyer engagement through an accelerated mobility solution for a consu...Mindtree Ltd.
The Consumer Packaged Goods (CPG) industry has embraced mobile technology in its marketing efforts, recognizing a shift in the way consumers want to learn about products and services. Here is how Mindtree helped.
Best Practices for Digital Transformation in Customer Experience at Scale?Lucy Zeniffer
In navigating the evolving digital landscape, organizations can optimize efficiency, enhance customer satisfaction, and stay competitive through Best Practices for Digital Transformation in Customer Experience. These practices involve prioritizing a customer-centric approach, leveraging data-driven insights, integrating multichannel solutions, designing user-friendly interfaces, and incorporating automation and AI. Foster cross-functional collaboration, adopt agile methodologies, emphasize security and compliance, provide employee training, and prioritize continuous improvement. Embracing these strategies ensures a seamless and personalized customer journey at scale. By following these best practices, businesses can successfully navigate the dynamic digital environment and achieve sustained success in today's competitive landscape.
Moving your business to the cloud helps you focus on your customers and bring new offerings to market in hours instead of months. Yet the journey to the cloud is often bumpy, with half of all migration projects failing.(*1)
Learn the top 5 pitfalls to avoid.
(*1. Worldwide Cloud Infrastructure Services Market Share, Q3 2015)
Thoughts on best practices to guide digital transformation. Covers 5 areas:- leadership, organisation and culture, the customer experience, the digital platform and execution.
Product Engineering is the process of designing, developing, testing and deploying a software product. Product engineering takes care of the entire product life cycle. From the idea being conceived to the deployment and user acceptance testing phase. Here are 5 reasons to adopt product engineering that can help you achieve your business goals.
Avaali has a comprehensive offering in Enterprise Mobility including Advisory Services, Mobile Application Development, Platform, Security, M2M and Device Management
At Gunaatita, we are a trusted Microsoft BizSpark startup end-to-end Software solutions & Web development Company that provides excellent services in Enterprise mobility solutions, Software product engineering, Content Management System, CRM and Mobile applications using Java & .Net Technologies. We are committed to provide great value to our customers as a trusted offshore partner with our experience and expertise in cutting edge technology and highly process oriented execution.
Our main services include:
. Website Design and Development
. Enterprise Portal Development
. Mobile App Development (Android)
. E-commerce Solutions
. Service API development
5 reasons to adopt product engineeringMaitrikpaida
Product engineering refers to the process of designing and developing a device, assembly, or system such that it be produced as an item for sale through some production manufacturing process. Product engineering usually entails activity dealing with issues of cost, producibility, quality, performance, reliability, serviceability, intended lifespan and user features
Today, the usage of codeless tools has drastically increased and gained immense popularity in the software industry across the globe. It is capable of addressing many challenges within the process of automation. Right at its core, the no-code revolution relies upon AI technology, which enables and facilitates innovation. In addition, the no-code platforms unlock a completely new level of efficiency, quality, and profitability.
How Agile support digital transformation - practical lesson at Magestore.comSteve Ngo
How Agile support digital transformation - practical lesson at Magestore.com
***About Magestore***
Magestore là công ty cung cấp giải pháp phần mềm cho các doanh nghiệp bán lẻ. Đối tượng khách hàng chủ yếu là các chuỗi bán lẻ của Mỹ và Châu u. Giải pháp của Magestore được xây dựng based trên nền tảng Magento.
Các bạn có thể xem thêm thông tin về sản phẩm của Magestore tại: https://www.magestore.com
***About Magestore Culture***
Các bạn có thể tìm hiểu thêm nhiều thông tin nữa về con người và văn hóa của Magestore tại website https://insights.magestore.com
***Các vị trí mà Magestore đang tuyển dụng***
Magestore là một công ty phát triển sản phẩm nên cần đội ngũ nhân sự chất lượng cao ở nhiều vị trí như:
#Full-stack Developer, Global Retail Solution #Business Consultant #Digital Marketing Executive #AI Engineer
Các bạn có thể tham khảo thông tin cụ thể về các vị trí tuyển dụng tại link sau:
https://insights.magestore.com/nextgen
Companies realize, to be successful, they must transform and deliver an enriched and full experience for both customers and the employees by:
• Integrating the entire business to deliver the results the customer and employee want, at every touch point.
• Establishing a frictionless enterprise platform, governed by a new, flexible operating model with adaptive and easily configurable processes and systems.
Digital Transformation: Enriching the user experience through strategy, process, people, and technology.
Similar to Wps 2016 driving business change through innovation (20)
4 DAYS MASAI MARA WILDEBEEST MIGRATION SAFARI TOUR PACKAGE KENYABush Troop Safari
Join our 4-day Masai Mara Wildebeest Migration Safari in Kenya. Witness the incredible wildebeest migration, enjoy exciting game drives, and stay in comfortable lodges. Get up close and personal with one of nature's most amazing exhibits! Book Your Safari Today at - https://bushtroop-safaris.com/
During the coldest months, Italy transforms into a winter wonderland, providing visitors with a very unique experience. From the Settimana Bianca ski event to the lively Carnevale celebrations, Italy's winter festivities provide something for everyone. Enjoy hot cocoa, eat hearty comfort foods, and buy during winter deals. Explore the country's rich cultural past by participating in Settimana Bianca, and Carnevale, sipping hot chocolate, shopping during winter deals, and indulging in winter comfort foods. Visit our website https://timeforsicily.com/ for more information.
Its running cost is among the diverse vital aspects you must consider before buying an electric scooter. Calculate the cost of getting e-scooter charge for your regular usage to calculate its economic efficiency, similar to people who investigate the mileage of petrol or diesel-driven scooters.
How To Talk To a Live Person at American Airlinesflyn goo
This page by FlynGoo can become your ultimate guide to connecting with a live person at American Airlines. Have you ever felt lost in the automated maze of customer service menus? FlynGoo is here to rescue you from endless phone trees and automated responses. With just a click or a call to a specific number, we ensure you get the human touch you deserve. No more frustration, no more waiting on hold - we simplify the process, making your travel experience smoother and more enjoyable.
LUXURY TRAVEL THE ULTIMATE TOKYO EXPERIENCE FROM SINGAPORE.pdfDiper Tour
Get off on the most luxurious Tokyo itinerary from Singapore. Experience Tokyo’s sophisticated modernism and rich tradition with first-class travel, sumptuous lodging, fine food, and special tours. Savor the finest that this energetic city has to offer for an experience that will never be forgotten.
The Power of a Glamping Go-To-Market Accelerator Plan.pptxRezStream
Unlock the secrets to success with our comprehensive 8-Step Glamping Accelerator Go-To-Market Plan! Watch our FREE webinar, where you'll receive expert guidance and invaluable insights on every aspect of launching and growing your glamping business.
BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. Get information in this PDF and simplyfy your visa process.
Hidden Gems of Europe - DISCOVERING THE CONTINENT'S BEST-KEPT SECRETSKamil Uğraş TÜRKOĞLU
Europe, continent rich in history, culture, and natural beauty, is often synonymous with famous cities like Paris, Rome, and London. These iconic destinations attract millions of tourists every year, captivating them with their renowned landmarks, vibrant culture, and bustling urban life. However, beyond these well-trodden paths lie countless hidden gems waiting to be discovered. These lesser-known destinations offer unique experiences, authentic encounters, and breathtaking landscapes that often surpass the allure of their famous counterparts.
In "Hidden Gems of Europe," we embark on a journey to uncover these secret spots, exploring the heart and soul of Europe through its quaint villages, charming towns, and secluded natural wonders. This book aims to inspire travelers to look beyond the obvious and venture into the lesser-explored corners of the continent, where true adventure and discovery await.
Our Ooty honeymoon package from Chennai is a perfect escape for newlywed couples to celebrate their love and start their new life together. Our package offers a range of itineraries to cater to the diverse preferences of couples. From adventure activities to relaxing spa sessions, these packages are designed to provide the perfect balance between adventure and relaxation.
Antarctica- Icy wilderness of extremes and wondertahreemzahra82
In this presentation, we delve into the captivating realm of Antarctica, Earth's southernmost continent. This icy wilderness stands as a testament to extremes, with record-breaking cold temperatures and vast expanses of pristine ice. Antarctica's landscape is dominated by towering glaciers, colossal icebergs, and expansive ice shelves. Yet, amidst this frozen expanse, a rich tapestry of unique wildlife thrives, including penguins, seals, and seabirds, all finely attuned to survive in this harsh environment. Beyond its natural wonders, Antarctica also serves as a vital hub for scientific exploration, providing invaluable insights into climate change and the Earth's history
2. 2
It is essential to understand passenger perception throughout all phases of their experience with in order to adjust and proposed
value added initiatives that allow us to meet their expectations at all times.
1. Innovation Methodology
New Methodology for changing times
Innovation methodology in
business requirements discovery
A new methodology
project delivery
New framework for
innovation
Changing from reactive to proactive
business requirements definition using
customer analytics to identify client needs
- Enhance time to market with agile
methodologies
- Obtain immediate feedback using A/B
testing and customer interaction
measurements
Agile methodology to develop, develops to automate &
control delivery, cloud infrastructure to guarantee
scalability and big data to process information/customer
feedback are key pieces of the new framework
3. 3
The number of devices, competitors and
touchpoints increases considerably every
day, therefore the airline needs to be
present and available simultaneously in
every channel
Simplifying the user experience is essential
for retaining consumers. The airline must
re-think their business in order to have a
responsive, simple booking process and
easy to navigate sites/apps, while make
use of new technologies to offer new
services that will make the customer
journey simple and attractive
Traveler's are accustom to having what
they want fast and at any time thanks to
online channel contribution. Turning
towards a proactive strategy in which the
airline actively communicates with the
user at the right time is the key to
enhancing the user experience
Nowadays traveler have more
knowledge, and clear preferences on
their needs. The airline must provide
relevant information in order
differentiate themselves and provide
correct answers to costumer needs so
they finally convert into our company
Business Requirements Discovery.
1. Innovation Methodology
Onmichannel
Customer oriented
Useful
Quick
New customer experiences
4. 4
Changing from reactive to proactive business requirements definition using customer analytics to identify client needs
Digital
Transformation
Vision
Workshops Ideation
Align
Digital
Vision
Resources
available
Scale MeasureTechnology
execution
Vision Prototype Implementation
Add-ons
Strategy
Consultants
Management
Consultants
Technology
Consultants
Experience
Designers
Solutions
Architecs
Technology
Consultants
Cybersecurity
Experts
Data
ScientistsCapabilities
Assets
IoTplatforms
Applications
Products(iSales,socialmedialessening,advancedcontactscenter…)
From reactive to proactive using customer analytics
1. Innovation Methodology
Discovery
Social
Media
Input
Customer
Surveys
Competence
Analysis
SocialMedia Monitoring
Surveysand Q&A
Social
Media
Specialist
Campaign
and Survey
Manager
Service
Design
Specialist
5. 5
Search &Purchuse
Check-in & airport
In Flight
Baggage claim & End
of Flight
JourneyPre-Journey Post-Journey
Awareness Consideration Purchase Live Experience Retention
Social Media:
Comments– Passenger Service
Listen &
Tracking
Claims
Recommendations
(social clicks)
Transport search
Baggage claim
Friends
& family
Web Home Flight
selection & offers
Listen &
Tracking
Passengers
Community
Media
APP
Entrance
to airplane
Share
experience
Check-in
Online
Comunidad de
viajeros
Baggage
check-in
Queue in security On board
service
On board
entertainment
LoyaltyPassenger
Support
Alerts & flight
notifications
Queue and Desk
attention
In flight experience
Waiting time due to
boarding delays
Brand
Reputation
Interaction &
UX Web
UX
Identify customer interaction pain points.
1. Innovation Methodology
Enhance time to market with agile methodologies. Obtain immediate feedback using A/B testing and customer interaction
measurements..
6. 6
Early delivery
Continuous improvement
Product adaptation
Intern collaboration
Of product (software)
with added value
Of people, processes, tools and
technologies
Panned to response the
changes that appears
As previous practice to
costumer collaboration
New Methodology on Project Delivery
1. Innovation Methodology
Is not about being perfect but continuously improve
7. 7
Be agile
1. Innovation Methodology
Better time to market using iterative increase methodologies
New Variables
Uncertainty (is more difficult to know
who is going to need a changing
world) and speed (obsolescence
periods are dwindling)
Methodological Base
When you adopt agile methodologies we
change from a predictive system(Waterfall
Methodology) to an evolutive system (Agile
Methodology)
Agile Characteristics
• Functional prototypes with
added value throughout the
project
• Customer integration in the
team
• Less controlled processes
Methodology Types
Iterative Increase Methodologies (Scrum)
vs Continuous Increase Methodologies
(Kanban)
Agile scaling
Foundations of Development
Continuous integration, TDD
8. 8
OperationsBusiness
Deploying on cloud involves the
necessity of describing in a
normalized way the settings of a
virtual machine or a container is
uploading to the cloud, to
automatize delivery and
escalation
Lower Time-to-market as a
competitive advantage, creating a
growing pressure for having a new
software as soon as possible with
lower service interruptions
Development
New architecture framework
based on micro services responds
to mobility necessities. It is
necessary to manage new assets
to change and evolve quickly
production versions.
Agile
Development
Agile
Management
Agile
Operations
New Framework for Innovation
1. Innovation Methodology
9. 9
IT
Governance
(Linear IT)
ITaaS
(IT as a
Service)
Digital
Governance
DTaaS
(Technology
as a Service)
(Non-Linear IT)
Digital Technologies Consulting
(Projects)
Agile Processes & Tools
(Projects)
Digital Technologies Offices
(Projects)
Service Catalogues
(DTaaS / ITaaS)
Strategy & Digital
Organization
Digital Technologies Offices
(Expert Center Services)
Digital Change Management
Plans
PMO as a Service (PMOaaS)
Expert Center for
Tools Support
Think Build Run Improve
Digital KPIs / SLA
DevOps / Agile
Coaching & Follow Up of
Digital Transformation
Toolset for Governance and
Management of DT
Office of Digital Services
Management
Operational Efficiency
Agile Organization
1. Innovation Methodology
Agile methodology to develop, DevOps to automate & control delivery, cloud infrastructure to guarantee scalability and big data to
process information / customer feedback are key pieces of the new framework.