An accomplished healthcare professional with over 15 years of experience in billing and patient accounts. She possesses strong analytical and motivational skills necessary to achieve success and solve problems efficiently. She has proven experience implementing, testing, developing and evaluating systems like EPIC. She is also a strong team player who takes initiative to foster a positive work environment.

1. Agnes Mastropietro
20 Denault Drive • Wilmington, MA 01887
978.284.0386 • Agnes_Mastropietro@dfci.harvard.edu
SUMMARY
Accomplished professional with over fifteen years of experience in the healthcare industry,
specifically in the billing and patient account sectors. I possess skills, such as analytical and
motivational, that are necessary to achieve success and solve problems to reach efficient
operations. I am a key contributor to the implementation, testing, development and evaluation to
the EPIC system. Proven ability to foster a positive team oriented work environment by taking
the initiative to draft inspirational quotations and place them where they are visible to all co-
workers.
QUALIFICATIONS PROFILE
o Critical Thinker
o Analytical Thinker
o Self-Confident
o Inspirational
o Team Player
o Passionate
o Purposeful
o Highly Organized
o Strong Work Ethic
PROFESSIONAL EXPERIENCE
Dana Farber Cancer Institute 2007 - Present
2001 - 2003
Billing Specialist, Patient Account Representative
Patient Accounting Department
o Responsible for accurate and timely billing for both facility and physicians
o Consistently achieve or exceed monthly expectations and other key performance goals
o Correct and update information including claim edits and demographics
o Upload electronic files and transmission of claims for the institution and physicians
o Responsible for confirmation of claims received and processed
o Contact insurance companies for confirmation of inpatient admissions
o Communicate with internal and external customers in a professional manner, in person
as well as telephonically
o Oversee receivables for Physicians and DME, providing information and follow up to
ensure claims adjudicate
o Contacting Insurance Companies for referrals/authorizations
o Experience with Micro Soft Office, Healthwire, Statlink, GEMS
o Nehan, MMIS, Blue Links, FISS
o Reconcile two distinct informatics systems; EPIC & GE Centricity
o Knowledge of Microsoft Access, Excel, Word and PowerPoint

2. Dana Farber Cancer Institute 2003 - 2007
Credit Collections Representative
o Answer inbound phone inquiries and place outbound calls to resolve outstanding
balances
o Effectively handle all communications including written, telephone and e-mails from
patient, attorneys and insurance companies.
o Managed assigned patient accounts Q-Z utilizing IDX system
o Coordinates Financial review of all self-pay accounts making necessary correction to
accounts to include adjustments or payments
EDUCATION
Wilmington High School
High School Diploma
Deaconness Hospital
o CPT/HPHC Training Course
o Medical Terminology Course
References will be available upon request.