SlideShare a Scribd company logo
Mikko Eerola
@tulensrma
ManagingDirector,B2CIndustries
Affecto
89 % of business leaders believe that
Customer Experience
will be their primary basis for
competition by 2016
If this, then …
⚡️
Magic.
Building agreatomnichannel
Customer Experience
in 4 easysteps
Stepone:
Getto knowyourcustomer
Step two:
Takeadvantageof the
ultimatecookie in thepocket
Step three:
Bepersonaland providevalue in
every interaction
We push
when we
think we
don’t have
the user’s
attention
(Alfred Lui)
Step four:
Feel empathy
“Close your
eyes and
pretend
you’re
human”
Stewart Butterfield
CEO, Slack
1. Knowyourcustomer360°
2. Mobile= ultimatecookie
3. Bepersonaland relevant
4. Feel empathy
Big Data
Cloud Computing
PredictiveAnalytics
MachineLearning
Application Development
ExperienceDesign
Magic. Applied.

More Related Content

What's hot

How GE Digital Marketing Stays Lean and Goes Gast
How GE Digital Marketing Stays Lean and Goes GastHow GE Digital Marketing Stays Lean and Goes Gast
How GE Digital Marketing Stays Lean and Goes Gast
Demandbase
 
Things Expo: The Emergence of the Quantified Small Business
Things Expo: The Emergence of the Quantified Small BusinessThings Expo: The Emergence of the Quantified Small Business
Things Expo: The Emergence of the Quantified Small Business
Intuit Inc.
 
AWS Summit Singapore 2019 | A Founder's Journey to Exit
AWS Summit Singapore 2019 | A Founder's Journey to ExitAWS Summit Singapore 2019 | A Founder's Journey to Exit
AWS Summit Singapore 2019 | A Founder's Journey to Exit
AWS Summits
 
Application Strategies for the Connected Enterprise
Application Strategies for the Connected EnterpriseApplication Strategies for the Connected Enterprise
Application Strategies for the Connected Enterprise
Samsung Business USA
 
AWS Summit Singapore 2019 | Five Common Technical Challenges for Startups
AWS Summit Singapore 2019 | Five Common Technical Challenges for StartupsAWS Summit Singapore 2019 | Five Common Technical Challenges for Startups
AWS Summit Singapore 2019 | Five Common Technical Challenges for Startups
AWS Summits
 
QuickBooks Connect 2016 - How small business can benefit from developer innov...
QuickBooks Connect 2016 - How small business can benefit from developer innov...QuickBooks Connect 2016 - How small business can benefit from developer innov...
QuickBooks Connect 2016 - How small business can benefit from developer innov...
Intuit Developer
 
Liberty Mutual drives superior digital employee with Nexthink
Liberty Mutual drives superior digital employee with NexthinkLiberty Mutual drives superior digital employee with Nexthink
Liberty Mutual drives superior digital employee with Nexthink
nexthink
 
What 'experience' means for enlightened executives
What 'experience' means for enlightened executivesWhat 'experience' means for enlightened executives
What 'experience' means for enlightened executives
nexthink
 
Defining Your Breakout IoT Strategy
Defining Your Breakout IoT StrategyDefining Your Breakout IoT Strategy
Defining Your Breakout IoT Strategy
Mendix
 
Saving As A Service: Commercial Real Estate Meets Disruprive Financing Via th...
Saving As A Service: Commercial Real Estate Meets Disruprive Financing Via th...Saving As A Service: Commercial Real Estate Meets Disruprive Financing Via th...
Saving As A Service: Commercial Real Estate Meets Disruprive Financing Via th...
EnlightedInc
 
Why should enterprises go digital?
Why should enterprises go digital?Why should enterprises go digital?
Why should enterprises go digital?
TCS_MasterCraft
 
2015 Inspire Tour: Would your business benefit from a mobile strategy?
2015 Inspire Tour: Would your business benefit from a mobile strategy?2015 Inspire Tour: Would your business benefit from a mobile strategy?
2015 Inspire Tour: Would your business benefit from a mobile strategy?
Jeremy Ploessel
 
Planning your Tablet based Enterprise Mobility Solutions in 2011
Planning your Tablet based Enterprise Mobility Solutions in 2011Planning your Tablet based Enterprise Mobility Solutions in 2011
Planning your Tablet based Enterprise Mobility Solutions in 2011
Impetus Technologies
 
Application Portfolio Management Strategies that Accelerate Digital Transform...
Application Portfolio Management Strategies that Accelerate Digital Transform...Application Portfolio Management Strategies that Accelerate Digital Transform...
Application Portfolio Management Strategies that Accelerate Digital Transform...
Mendix
 
Three million users and counting: Managing digital employee experience
Three million users and counting: Managing digital employee experienceThree million users and counting: Managing digital employee experience
Three million users and counting: Managing digital employee experience
nexthink
 
How to get a HR system in place fast.
How to get a HR system in place fast.How to get a HR system in place fast.
How to get a HR system in place fast.
CoreHR
 
Milestones on the Omni-Channel Journey
Milestones on the Omni-Channel JourneyMilestones on the Omni-Channel Journey
Milestones on the Omni-Channel Journey
Oliver Guy
 
Building a better product by listening to your customer
Building a better product by listening to your customerBuilding a better product by listening to your customer
Building a better product by listening to your customer
Aequilibrium Software
 
Project Retail: Driving Growth
Project Retail: Driving GrowthProject Retail: Driving Growth
Project Retail: Driving Growth
iQmetrixCorp
 
NextStep Boston 2018 - Ready for the New Face of Application Interfaces
NextStep Boston 2018 - Ready for the New Face of Application InterfacesNextStep Boston 2018 - Ready for the New Face of Application Interfaces
NextStep Boston 2018 - Ready for the New Face of Application Interfaces
OutSystems
 

What's hot (20)

How GE Digital Marketing Stays Lean and Goes Gast
How GE Digital Marketing Stays Lean and Goes GastHow GE Digital Marketing Stays Lean and Goes Gast
How GE Digital Marketing Stays Lean and Goes Gast
 
Things Expo: The Emergence of the Quantified Small Business
Things Expo: The Emergence of the Quantified Small BusinessThings Expo: The Emergence of the Quantified Small Business
Things Expo: The Emergence of the Quantified Small Business
 
AWS Summit Singapore 2019 | A Founder's Journey to Exit
AWS Summit Singapore 2019 | A Founder's Journey to ExitAWS Summit Singapore 2019 | A Founder's Journey to Exit
AWS Summit Singapore 2019 | A Founder's Journey to Exit
 
Application Strategies for the Connected Enterprise
Application Strategies for the Connected EnterpriseApplication Strategies for the Connected Enterprise
Application Strategies for the Connected Enterprise
 
AWS Summit Singapore 2019 | Five Common Technical Challenges for Startups
AWS Summit Singapore 2019 | Five Common Technical Challenges for StartupsAWS Summit Singapore 2019 | Five Common Technical Challenges for Startups
AWS Summit Singapore 2019 | Five Common Technical Challenges for Startups
 
QuickBooks Connect 2016 - How small business can benefit from developer innov...
QuickBooks Connect 2016 - How small business can benefit from developer innov...QuickBooks Connect 2016 - How small business can benefit from developer innov...
QuickBooks Connect 2016 - How small business can benefit from developer innov...
 
Liberty Mutual drives superior digital employee with Nexthink
Liberty Mutual drives superior digital employee with NexthinkLiberty Mutual drives superior digital employee with Nexthink
Liberty Mutual drives superior digital employee with Nexthink
 
What 'experience' means for enlightened executives
What 'experience' means for enlightened executivesWhat 'experience' means for enlightened executives
What 'experience' means for enlightened executives
 
Defining Your Breakout IoT Strategy
Defining Your Breakout IoT StrategyDefining Your Breakout IoT Strategy
Defining Your Breakout IoT Strategy
 
Saving As A Service: Commercial Real Estate Meets Disruprive Financing Via th...
Saving As A Service: Commercial Real Estate Meets Disruprive Financing Via th...Saving As A Service: Commercial Real Estate Meets Disruprive Financing Via th...
Saving As A Service: Commercial Real Estate Meets Disruprive Financing Via th...
 
Why should enterprises go digital?
Why should enterprises go digital?Why should enterprises go digital?
Why should enterprises go digital?
 
2015 Inspire Tour: Would your business benefit from a mobile strategy?
2015 Inspire Tour: Would your business benefit from a mobile strategy?2015 Inspire Tour: Would your business benefit from a mobile strategy?
2015 Inspire Tour: Would your business benefit from a mobile strategy?
 
Planning your Tablet based Enterprise Mobility Solutions in 2011
Planning your Tablet based Enterprise Mobility Solutions in 2011Planning your Tablet based Enterprise Mobility Solutions in 2011
Planning your Tablet based Enterprise Mobility Solutions in 2011
 
Application Portfolio Management Strategies that Accelerate Digital Transform...
Application Portfolio Management Strategies that Accelerate Digital Transform...Application Portfolio Management Strategies that Accelerate Digital Transform...
Application Portfolio Management Strategies that Accelerate Digital Transform...
 
Three million users and counting: Managing digital employee experience
Three million users and counting: Managing digital employee experienceThree million users and counting: Managing digital employee experience
Three million users and counting: Managing digital employee experience
 
How to get a HR system in place fast.
How to get a HR system in place fast.How to get a HR system in place fast.
How to get a HR system in place fast.
 
Milestones on the Omni-Channel Journey
Milestones on the Omni-Channel JourneyMilestones on the Omni-Channel Journey
Milestones on the Omni-Channel Journey
 
Building a better product by listening to your customer
Building a better product by listening to your customerBuilding a better product by listening to your customer
Building a better product by listening to your customer
 
Project Retail: Driving Growth
Project Retail: Driving GrowthProject Retail: Driving Growth
Project Retail: Driving Growth
 
NextStep Boston 2018 - Ready for the New Face of Application Interfaces
NextStep Boston 2018 - Ready for the New Face of Application InterfacesNextStep Boston 2018 - Ready for the New Face of Application Interfaces
NextStep Boston 2018 - Ready for the New Face of Application Interfaces
 

Similar to Affecto Forum 2015 - Mikko Eerola (Affecto)

Taikuutta vai ei?
Taikuutta vai ei?Taikuutta vai ei?
Taikuutta vai ei?
Affecto
 
Internet of Things meets UX #Flipthinking - Globant San Francisco 2014
Internet of Things meets UX #Flipthinking - Globant San Francisco 2014Internet of Things meets UX #Flipthinking - Globant San Francisco 2014
Internet of Things meets UX #Flipthinking - Globant San Francisco 2014
Globant
 
How to Give Your Woo Store Superpowers
How to Give Your Woo Store SuperpowersHow to Give Your Woo Store Superpowers
How to Give Your Woo Store Superpowers
Christopher Mohritz
 
How to avoid 6 deadly mistakes when building a digital product 2018
How to avoid 6 deadly mistakes when building a digital product 2018How to avoid 6 deadly mistakes when building a digital product 2018
How to avoid 6 deadly mistakes when building a digital product 2018
inFullMobile
 
Webinar for Apr 2019 - AI Powered Insurer
Webinar for Apr 2019 - AI Powered InsurerWebinar for Apr 2019 - AI Powered Insurer
Webinar for Apr 2019 - AI Powered Insurer
The Digital Insurer
 
Building Products That Think- Bhaskaran Srinivasan & Ashish Gupta
Building Products That Think- Bhaskaran Srinivasan & Ashish GuptaBuilding Products That Think- Bhaskaran Srinivasan & Ashish Gupta
Building Products That Think- Bhaskaran Srinivasan & Ashish Gupta
ISPMAIndia
 
KEY TAKEAWAYS FROM SATYA NADELLA’S KEYNOTE AT MICROSOFT IGNITE 2018, ORLANDO
KEY TAKEAWAYS FROM SATYA NADELLA’S KEYNOTE AT MICROSOFT IGNITE 2018, ORLANDOKEY TAKEAWAYS FROM SATYA NADELLA’S KEYNOTE AT MICROSOFT IGNITE 2018, ORLANDO
KEY TAKEAWAYS FROM SATYA NADELLA’S KEYNOTE AT MICROSOFT IGNITE 2018, ORLANDO
Ninad Gupte
 
TrustUX: balancing personalisation and privacy to create understanding and tr...
TrustUX: balancing personalisation and privacy to create understanding and tr...TrustUX: balancing personalisation and privacy to create understanding and tr...
TrustUX: balancing personalisation and privacy to create understanding and tr...
Ann Wuyts
 
How to be a Digital Products Ninja by ServiceNow Sr. PM
How to be a Digital Products Ninja by ServiceNow Sr. PMHow to be a Digital Products Ninja by ServiceNow Sr. PM
How to be a Digital Products Ninja by ServiceNow Sr. PM
Product School
 
Demystifying marketing-clouds
Demystifying marketing-cloudsDemystifying marketing-clouds
Demystifying marketing-clouds
DemandFarm
 
Anders Lang Head Of Marketing Gucci The Modern Gamification
Anders Lang Head Of Marketing Gucci The Modern GamificationAnders Lang Head Of Marketing Gucci The Modern Gamification
Anders Lang Head Of Marketing Gucci The Modern Gamification
CIO Edge
 
Artificial Intelligence machine learning Chase McMichael POV
Artificial Intelligence machine learning  Chase McMichael POVArtificial Intelligence machine learning  Chase McMichael POV
Artificial Intelligence machine learning Chase McMichael POV
Infini Graph
 
Trends for 2014
Trends for 2014Trends for 2014
Trends for 2014
Patrick Van Renterghem
 
CWIN17 telford 5 principles of becoming customer centric - nathan pearce
CWIN17 telford   5 principles of becoming customer centric - nathan pearceCWIN17 telford   5 principles of becoming customer centric - nathan pearce
CWIN17 telford 5 principles of becoming customer centric - nathan pearce
Capgemini
 
Curiosity Stop Special: Techcrunch Disrupt 2016
Curiosity Stop Special: Techcrunch Disrupt 2016Curiosity Stop Special: Techcrunch Disrupt 2016
Curiosity Stop Special: Techcrunch Disrupt 2016
We Are Social
 
Tech Days Sweden - Power BI - A look into the future with mixed reality
Tech Days Sweden - Power BI - A look into the future with mixed realityTech Days Sweden - Power BI - A look into the future with mixed reality
Tech Days Sweden - Power BI - A look into the future with mixed reality
Ida Bergum
 
Salesforce Einstein: Use Cases and Product Features
Salesforce Einstein: Use Cases and Product FeaturesSalesforce Einstein: Use Cases and Product Features
Salesforce Einstein: Use Cases and Product Features
New Delhi Salesforce Developer Group
 
Innovation & labs
Innovation & labsInnovation & labs
Innovation & labs
Marc Curtis
 
Rock your CIO’s world with a sensational SharePoint strategy
Rock your CIO’s world with a sensational SharePoint strategyRock your CIO’s world with a sensational SharePoint strategy
Rock your CIO’s world with a sensational SharePoint strategy
Jacobs Australia
 
How Does the Product Role Change Between Firms by Zuora PM
How Does the Product Role Change Between Firms by Zuora PMHow Does the Product Role Change Between Firms by Zuora PM
How Does the Product Role Change Between Firms by Zuora PM
Product School
 

Similar to Affecto Forum 2015 - Mikko Eerola (Affecto) (20)

Taikuutta vai ei?
Taikuutta vai ei?Taikuutta vai ei?
Taikuutta vai ei?
 
Internet of Things meets UX #Flipthinking - Globant San Francisco 2014
Internet of Things meets UX #Flipthinking - Globant San Francisco 2014Internet of Things meets UX #Flipthinking - Globant San Francisco 2014
Internet of Things meets UX #Flipthinking - Globant San Francisco 2014
 
How to Give Your Woo Store Superpowers
How to Give Your Woo Store SuperpowersHow to Give Your Woo Store Superpowers
How to Give Your Woo Store Superpowers
 
How to avoid 6 deadly mistakes when building a digital product 2018
How to avoid 6 deadly mistakes when building a digital product 2018How to avoid 6 deadly mistakes when building a digital product 2018
How to avoid 6 deadly mistakes when building a digital product 2018
 
Webinar for Apr 2019 - AI Powered Insurer
Webinar for Apr 2019 - AI Powered InsurerWebinar for Apr 2019 - AI Powered Insurer
Webinar for Apr 2019 - AI Powered Insurer
 
Building Products That Think- Bhaskaran Srinivasan & Ashish Gupta
Building Products That Think- Bhaskaran Srinivasan & Ashish GuptaBuilding Products That Think- Bhaskaran Srinivasan & Ashish Gupta
Building Products That Think- Bhaskaran Srinivasan & Ashish Gupta
 
KEY TAKEAWAYS FROM SATYA NADELLA’S KEYNOTE AT MICROSOFT IGNITE 2018, ORLANDO
KEY TAKEAWAYS FROM SATYA NADELLA’S KEYNOTE AT MICROSOFT IGNITE 2018, ORLANDOKEY TAKEAWAYS FROM SATYA NADELLA’S KEYNOTE AT MICROSOFT IGNITE 2018, ORLANDO
KEY TAKEAWAYS FROM SATYA NADELLA’S KEYNOTE AT MICROSOFT IGNITE 2018, ORLANDO
 
TrustUX: balancing personalisation and privacy to create understanding and tr...
TrustUX: balancing personalisation and privacy to create understanding and tr...TrustUX: balancing personalisation and privacy to create understanding and tr...
TrustUX: balancing personalisation and privacy to create understanding and tr...
 
How to be a Digital Products Ninja by ServiceNow Sr. PM
How to be a Digital Products Ninja by ServiceNow Sr. PMHow to be a Digital Products Ninja by ServiceNow Sr. PM
How to be a Digital Products Ninja by ServiceNow Sr. PM
 
Demystifying marketing-clouds
Demystifying marketing-cloudsDemystifying marketing-clouds
Demystifying marketing-clouds
 
Anders Lang Head Of Marketing Gucci The Modern Gamification
Anders Lang Head Of Marketing Gucci The Modern GamificationAnders Lang Head Of Marketing Gucci The Modern Gamification
Anders Lang Head Of Marketing Gucci The Modern Gamification
 
Artificial Intelligence machine learning Chase McMichael POV
Artificial Intelligence machine learning  Chase McMichael POVArtificial Intelligence machine learning  Chase McMichael POV
Artificial Intelligence machine learning Chase McMichael POV
 
Trends for 2014
Trends for 2014Trends for 2014
Trends for 2014
 
CWIN17 telford 5 principles of becoming customer centric - nathan pearce
CWIN17 telford   5 principles of becoming customer centric - nathan pearceCWIN17 telford   5 principles of becoming customer centric - nathan pearce
CWIN17 telford 5 principles of becoming customer centric - nathan pearce
 
Curiosity Stop Special: Techcrunch Disrupt 2016
Curiosity Stop Special: Techcrunch Disrupt 2016Curiosity Stop Special: Techcrunch Disrupt 2016
Curiosity Stop Special: Techcrunch Disrupt 2016
 
Tech Days Sweden - Power BI - A look into the future with mixed reality
Tech Days Sweden - Power BI - A look into the future with mixed realityTech Days Sweden - Power BI - A look into the future with mixed reality
Tech Days Sweden - Power BI - A look into the future with mixed reality
 
Salesforce Einstein: Use Cases and Product Features
Salesforce Einstein: Use Cases and Product FeaturesSalesforce Einstein: Use Cases and Product Features
Salesforce Einstein: Use Cases and Product Features
 
Innovation & labs
Innovation & labsInnovation & labs
Innovation & labs
 
Rock your CIO’s world with a sensational SharePoint strategy
Rock your CIO’s world with a sensational SharePoint strategyRock your CIO’s world with a sensational SharePoint strategy
Rock your CIO’s world with a sensational SharePoint strategy
 
How Does the Product Role Change Between Firms by Zuora PM
How Does the Product Role Change Between Firms by Zuora PMHow Does the Product Role Change Between Firms by Zuora PM
How Does the Product Role Change Between Firms by Zuora PM
 

More from Affecto

IBM Planning Analytics - esittely ja demo
IBM Planning Analytics - esittely ja demoIBM Planning Analytics - esittely ja demo
IBM Planning Analytics - esittely ja demo
Affecto
 
Miltä tulevaisuuden maailma näyttää talouden näkökulmasta?
Miltä tulevaisuuden maailma näyttää talouden näkökulmasta?Miltä tulevaisuuden maailma näyttää talouden näkökulmasta?
Miltä tulevaisuuden maailma näyttää talouden näkökulmasta?
Affecto
 
Kognitiivisen analytiikan tuomat mahdollisuudet
Kognitiivisen analytiikan tuomat mahdollisuudetKognitiivisen analytiikan tuomat mahdollisuudet
Kognitiivisen analytiikan tuomat mahdollisuudet
Affecto
 
Palvelumuotoilu, käyttäjälähtöisyys ja ketteryys
Palvelumuotoilu, käyttäjälähtöisyys ja ketteryysPalvelumuotoilu, käyttäjälähtöisyys ja ketteryys
Palvelumuotoilu, käyttäjälähtöisyys ja ketteryys
Affecto
 
Muutoksentekijä ei mahdu laatikkoon - Linda Liukas
Muutoksentekijä ei  mahdu laatikkoon - Linda LiukasMuutoksentekijä ei  mahdu laatikkoon - Linda Liukas
Muutoksentekijä ei mahdu laatikkoon - Linda Liukas
Affecto
 
Citizen data science muuttaa julkishallintoa
Citizen data science muuttaa julkishallintoaCitizen data science muuttaa julkishallintoa
Citizen data science muuttaa julkishallintoa
Affecto
 
Julkisen hallinnon tiedonhallinta myllerryksessä
Julkisen hallinnon tiedonhallinta myllerryksessäJulkisen hallinnon tiedonhallinta myllerryksessä
Julkisen hallinnon tiedonhallinta myllerryksessä
Affecto
 
EU:n tietosuoja-asetus muuttaa asianhallinnan arkea - mutta miten?
EU:n tietosuoja-asetus muuttaa asianhallinnan arkea - mutta miten?EU:n tietosuoja-asetus muuttaa asianhallinnan arkea - mutta miten?
EU:n tietosuoja-asetus muuttaa asianhallinnan arkea - mutta miten?
Affecto
 
Myytinmurtajat 2: Asiakaspoistuman hallinta
Myytinmurtajat 2: Asiakaspoistuman hallintaMyytinmurtajat 2: Asiakaspoistuman hallinta
Myytinmurtajat 2: Asiakaspoistuman hallinta
Affecto
 
Myytinmurtajat 1: Asiakasymmärrys
Myytinmurtajat 1: AsiakasymmärrysMyytinmurtajat 1: Asiakasymmärrys
Myytinmurtajat 1: Asiakasymmärrys
Affecto
 
Affecto Forum 2015 - Risto Kuulasmaa (Yle): Median disruptio ja tulevaisuus
Affecto Forum 2015 - Risto Kuulasmaa (Yle): Median disruptio ja tulevaisuusAffecto Forum 2015 - Risto Kuulasmaa (Yle): Median disruptio ja tulevaisuus
Affecto Forum 2015 - Risto Kuulasmaa (Yle): Median disruptio ja tulevaisuus
Affecto
 
Affecto Forum 2015 - Sami Masala (Posti): Hämmästyttävän digitaalinen posti
Affecto Forum 2015 - Sami Masala (Posti): Hämmästyttävän digitaalinen postiAffecto Forum 2015 - Sami Masala (Posti): Hämmästyttävän digitaalinen posti
Affecto Forum 2015 - Sami Masala (Posti): Hämmästyttävän digitaalinen posti
Affecto
 
Affecto Forum 2015 - Jussi Ahola (Affecto): Teollisuuden analytiikka
Affecto Forum 2015 - Jussi Ahola (Affecto): Teollisuuden analytiikkaAffecto Forum 2015 - Jussi Ahola (Affecto): Teollisuuden analytiikka
Affecto Forum 2015 - Jussi Ahola (Affecto): Teollisuuden analytiikka
Affecto
 
Affecto Forum 2015 - Reija Häivätsalo-Vicentelo (Cargotec): Case Cargotec: En...
Affecto Forum 2015 - Reija Häivätsalo-Vicentelo (Cargotec): Case Cargotec: En...Affecto Forum 2015 - Reija Häivätsalo-Vicentelo (Cargotec): Case Cargotec: En...
Affecto Forum 2015 - Reija Häivätsalo-Vicentelo (Cargotec): Case Cargotec: En...
Affecto
 
Affecto Forum 2015 - Anni Ronkainen (Kesko): Digitaalinen tulevaisuus
Affecto Forum 2015 - Anni Ronkainen (Kesko): Digitaalinen tulevaisuusAffecto Forum 2015 - Anni Ronkainen (Kesko): Digitaalinen tulevaisuus
Affecto Forum 2015 - Anni Ronkainen (Kesko): Digitaalinen tulevaisuus
Affecto
 
Affecto Informatica World Tour 2015: The Age of Engagement
Affecto Informatica World Tour 2015: The Age of EngagementAffecto Informatica World Tour 2015: The Age of Engagement
Affecto Informatica World Tour 2015: The Age of Engagement
Affecto
 
Affecto Informatica World Tour 2015: Total Customer Relationship with Informa...
Affecto Informatica World Tour 2015: Total Customer Relationship with Informa...Affecto Informatica World Tour 2015: Total Customer Relationship with Informa...
Affecto Informatica World Tour 2015: Total Customer Relationship with Informa...
Affecto
 
Digitalisaatiossa tuumasta toimeen, vinkkejä ensi askeliin
Digitalisaatiossa tuumasta toimeen, vinkkejä ensi askeliinDigitalisaatiossa tuumasta toimeen, vinkkejä ensi askeliin
Digitalisaatiossa tuumasta toimeen, vinkkejä ensi askeliin
Affecto
 
Iittala throughtheglass
Iittala throughtheglassIittala throughtheglass
Iittala throughtheglass
Affecto
 
SharePoint2016 ja Office365 -migraatio 20.5.2015
SharePoint2016 ja Office365 -migraatio 20.5.2015SharePoint2016 ja Office365 -migraatio 20.5.2015
SharePoint2016 ja Office365 -migraatio 20.5.2015
Affecto
 

More from Affecto (20)

IBM Planning Analytics - esittely ja demo
IBM Planning Analytics - esittely ja demoIBM Planning Analytics - esittely ja demo
IBM Planning Analytics - esittely ja demo
 
Miltä tulevaisuuden maailma näyttää talouden näkökulmasta?
Miltä tulevaisuuden maailma näyttää talouden näkökulmasta?Miltä tulevaisuuden maailma näyttää talouden näkökulmasta?
Miltä tulevaisuuden maailma näyttää talouden näkökulmasta?
 
Kognitiivisen analytiikan tuomat mahdollisuudet
Kognitiivisen analytiikan tuomat mahdollisuudetKognitiivisen analytiikan tuomat mahdollisuudet
Kognitiivisen analytiikan tuomat mahdollisuudet
 
Palvelumuotoilu, käyttäjälähtöisyys ja ketteryys
Palvelumuotoilu, käyttäjälähtöisyys ja ketteryysPalvelumuotoilu, käyttäjälähtöisyys ja ketteryys
Palvelumuotoilu, käyttäjälähtöisyys ja ketteryys
 
Muutoksentekijä ei mahdu laatikkoon - Linda Liukas
Muutoksentekijä ei  mahdu laatikkoon - Linda LiukasMuutoksentekijä ei  mahdu laatikkoon - Linda Liukas
Muutoksentekijä ei mahdu laatikkoon - Linda Liukas
 
Citizen data science muuttaa julkishallintoa
Citizen data science muuttaa julkishallintoaCitizen data science muuttaa julkishallintoa
Citizen data science muuttaa julkishallintoa
 
Julkisen hallinnon tiedonhallinta myllerryksessä
Julkisen hallinnon tiedonhallinta myllerryksessäJulkisen hallinnon tiedonhallinta myllerryksessä
Julkisen hallinnon tiedonhallinta myllerryksessä
 
EU:n tietosuoja-asetus muuttaa asianhallinnan arkea - mutta miten?
EU:n tietosuoja-asetus muuttaa asianhallinnan arkea - mutta miten?EU:n tietosuoja-asetus muuttaa asianhallinnan arkea - mutta miten?
EU:n tietosuoja-asetus muuttaa asianhallinnan arkea - mutta miten?
 
Myytinmurtajat 2: Asiakaspoistuman hallinta
Myytinmurtajat 2: Asiakaspoistuman hallintaMyytinmurtajat 2: Asiakaspoistuman hallinta
Myytinmurtajat 2: Asiakaspoistuman hallinta
 
Myytinmurtajat 1: Asiakasymmärrys
Myytinmurtajat 1: AsiakasymmärrysMyytinmurtajat 1: Asiakasymmärrys
Myytinmurtajat 1: Asiakasymmärrys
 
Affecto Forum 2015 - Risto Kuulasmaa (Yle): Median disruptio ja tulevaisuus
Affecto Forum 2015 - Risto Kuulasmaa (Yle): Median disruptio ja tulevaisuusAffecto Forum 2015 - Risto Kuulasmaa (Yle): Median disruptio ja tulevaisuus
Affecto Forum 2015 - Risto Kuulasmaa (Yle): Median disruptio ja tulevaisuus
 
Affecto Forum 2015 - Sami Masala (Posti): Hämmästyttävän digitaalinen posti
Affecto Forum 2015 - Sami Masala (Posti): Hämmästyttävän digitaalinen postiAffecto Forum 2015 - Sami Masala (Posti): Hämmästyttävän digitaalinen posti
Affecto Forum 2015 - Sami Masala (Posti): Hämmästyttävän digitaalinen posti
 
Affecto Forum 2015 - Jussi Ahola (Affecto): Teollisuuden analytiikka
Affecto Forum 2015 - Jussi Ahola (Affecto): Teollisuuden analytiikkaAffecto Forum 2015 - Jussi Ahola (Affecto): Teollisuuden analytiikka
Affecto Forum 2015 - Jussi Ahola (Affecto): Teollisuuden analytiikka
 
Affecto Forum 2015 - Reija Häivätsalo-Vicentelo (Cargotec): Case Cargotec: En...
Affecto Forum 2015 - Reija Häivätsalo-Vicentelo (Cargotec): Case Cargotec: En...Affecto Forum 2015 - Reija Häivätsalo-Vicentelo (Cargotec): Case Cargotec: En...
Affecto Forum 2015 - Reija Häivätsalo-Vicentelo (Cargotec): Case Cargotec: En...
 
Affecto Forum 2015 - Anni Ronkainen (Kesko): Digitaalinen tulevaisuus
Affecto Forum 2015 - Anni Ronkainen (Kesko): Digitaalinen tulevaisuusAffecto Forum 2015 - Anni Ronkainen (Kesko): Digitaalinen tulevaisuus
Affecto Forum 2015 - Anni Ronkainen (Kesko): Digitaalinen tulevaisuus
 
Affecto Informatica World Tour 2015: The Age of Engagement
Affecto Informatica World Tour 2015: The Age of EngagementAffecto Informatica World Tour 2015: The Age of Engagement
Affecto Informatica World Tour 2015: The Age of Engagement
 
Affecto Informatica World Tour 2015: Total Customer Relationship with Informa...
Affecto Informatica World Tour 2015: Total Customer Relationship with Informa...Affecto Informatica World Tour 2015: Total Customer Relationship with Informa...
Affecto Informatica World Tour 2015: Total Customer Relationship with Informa...
 
Digitalisaatiossa tuumasta toimeen, vinkkejä ensi askeliin
Digitalisaatiossa tuumasta toimeen, vinkkejä ensi askeliinDigitalisaatiossa tuumasta toimeen, vinkkejä ensi askeliin
Digitalisaatiossa tuumasta toimeen, vinkkejä ensi askeliin
 
Iittala throughtheglass
Iittala throughtheglassIittala throughtheglass
Iittala throughtheglass
 
SharePoint2016 ja Office365 -migraatio 20.5.2015
SharePoint2016 ja Office365 -migraatio 20.5.2015SharePoint2016 ja Office365 -migraatio 20.5.2015
SharePoint2016 ja Office365 -migraatio 20.5.2015
 

Recently uploaded

amptalk_RecruitingDeck_english_2024.06.05
amptalk_RecruitingDeck_english_2024.06.05amptalk_RecruitingDeck_english_2024.06.05
amptalk_RecruitingDeck_english_2024.06.05
marketing317746
 
How MJ Global Leads the Packaging Industry.pdf
How MJ Global Leads the Packaging Industry.pdfHow MJ Global Leads the Packaging Industry.pdf
How MJ Global Leads the Packaging Industry.pdf
MJ Global
 
BeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdfBeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdf
DerekIwanaka1
 
Training my puppy and implementation in this story
Training my puppy and implementation in this storyTraining my puppy and implementation in this story
Training my puppy and implementation in this story
WilliamRodrigues148
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
buy old yahoo accounts buy yahoo accounts
buy old yahoo accounts buy yahoo accountsbuy old yahoo accounts buy yahoo accounts
buy old yahoo accounts buy yahoo accounts
Susan Laney
 
Top mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptxTop mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptx
JeremyPeirce1
 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
Adam Smith
 
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
my Pandit
 
Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
techboxsqauremedia
 
-- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month ---- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month --
NZSG
 
Best practices for project execution and delivery
Best practices for project execution and deliveryBest practices for project execution and delivery
Best practices for project execution and delivery
CLIVE MINCHIN
 
3 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 20243 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 2024
SEOSMMEARTH
 
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
SOFTTECHHUB
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
ssuser567e2d
 
Understanding User Needs and Satisfying Them
Understanding User Needs and Satisfying ThemUnderstanding User Needs and Satisfying Them
Understanding User Needs and Satisfying Them
Aggregage
 
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdfikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
agatadrynko
 
Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431
ecamare2
 
Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024
Top Forex Brokers Review
 
Business storytelling: key ingredients to a story
Business storytelling: key ingredients to a storyBusiness storytelling: key ingredients to a story
Business storytelling: key ingredients to a story
Alexandra Fulford
 

Recently uploaded (20)

amptalk_RecruitingDeck_english_2024.06.05
amptalk_RecruitingDeck_english_2024.06.05amptalk_RecruitingDeck_english_2024.06.05
amptalk_RecruitingDeck_english_2024.06.05
 
How MJ Global Leads the Packaging Industry.pdf
How MJ Global Leads the Packaging Industry.pdfHow MJ Global Leads the Packaging Industry.pdf
How MJ Global Leads the Packaging Industry.pdf
 
BeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdfBeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdf
 
Training my puppy and implementation in this story
Training my puppy and implementation in this storyTraining my puppy and implementation in this story
Training my puppy and implementation in this story
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
 
buy old yahoo accounts buy yahoo accounts
buy old yahoo accounts buy yahoo accountsbuy old yahoo accounts buy yahoo accounts
buy old yahoo accounts buy yahoo accounts
 
Top mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptxTop mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptx
 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
 
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
 
Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
 
-- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month ---- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month --
 
Best practices for project execution and delivery
Best practices for project execution and deliveryBest practices for project execution and delivery
Best practices for project execution and delivery
 
3 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 20243 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 2024
 
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
 
Understanding User Needs and Satisfying Them
Understanding User Needs and Satisfying ThemUnderstanding User Needs and Satisfying Them
Understanding User Needs and Satisfying Them
 
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdfikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
 
Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431
 
Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024
 
Business storytelling: key ingredients to a story
Business storytelling: key ingredients to a storyBusiness storytelling: key ingredients to a story
Business storytelling: key ingredients to a story
 

Affecto Forum 2015 - Mikko Eerola (Affecto)

Editor's Notes

  1. Jos edellämainittu on totta, niin miksi…
  2. …arkemme sitten on täynnä huonoja asiakaskokemuksia, jotka saavat meidät tuntemaan etteivät yritykset, joiden asiakkaita olemme, edes yrittäisi
  3. Tuskin kyse on pahuudesta, tahdosta tuottaa huonoja kokemuksia asiakkaille
  4. Kuten Julius sanoi avauspuheenvuorossaan: mikä tahansa riittävän edistynyt teknologia lähestyy taikuutta Any sufficiently advanced technology is indistinguishable from magic. Arthur C. Clarke
  5. Nest
  6. Whirlpool Works with Nest
  7. Disney Magic Band: huvipuistossa hahmot kutsuvat lasta nimeltä
  8. Disney Magic Band: huvipuistossa hahmot kutsuvat lasta nimeltä
  9. Tämä pitää sanoa nopeammin