Mia Hall has over 15 years of experience in benefits administration. She currently works as a Senior Client Service Manager for ProSource in Columbia, Maryland, where she manages over 100 HRA clients and provides backup support for 130 FSA and 200 COBRA clients. Prior to her current role, she worked at CBIZ and Benicor for over 10 years in various customer service and account management roles involving HRA, FSA, COBRA, and other benefits programs. She has extensive experience in open enrollment, client services, regulations, and training.