1. N O A M I P A T I N O
11 Murdock Court  Fords, NJ 08863  732-781-6667  npatino7403@yahoo.com
Medical Center Operations Director
 Dedicated and highly capable business professional offering ten plus years of multiple practice management
experience, clinical proficiencies and a Bachelors degree in Organizational Management.
 Excel in resolving employer challenges with innovative solutions, systems and process improvements
proven to increase efficiency, customer satisfaction and the bottom line.
 Offer advanced computer skills in MS Office Suite and other applications/systems.
Key Skills
Office Management
Teambuilding & Supervision
Staff Development & Training
Patient Care & Relations
Policies & Procedures Manuals
Report & Document Preparation
Accounts Payable/Receivable
Records Management
Payroll
Meeting & Event Planning
Inventory Management
Expense Reduction
Experience
CONCENTRA MEDICAL CENTER, Edison, NJ 2003 to Present
Center Operations Director, Edison Center 85-100 Average patients daily 2005 to present
Center Operations Director, Teterboro Center 55-70 Average patients daily 2003-2005
 Fully direct the management of an Occupational Medicine/Urgent Care practice for 100-120 daily patients
through supervision of 8 administrative and technical employees, while coordinating services provided by 7
physicians, 2 physical therapists and sales management team.
 Serve as primary contact for, and liaison between patients, administrative staff, physicians, therapists,
technicians and clients to facilitate proper lines of communication and expedient problem resolutions.
 Achieved a Net Promoter and Patient Experience Rating Score above company average for 2 years straight
by setting in place policies and procedure to surpass customer’s expectations.
 Exceeded budget last 5 years by saving on operating expenses, reducing adjustments, and increasing center
revenue.
 Center ranked in Top 25% out of 300 centers nationwide, for center performance which includes, new
client revenue, revenue retention, operating income, charged in error rate, employee turnover, net promoter
scores, new injury growth and turnaround time scores.
 Developed a relationship with local hospitals and implemented pilot in which they refer all workers comp
emergency room patients over to our center on a daily basis. These relationships increase our overall market
value and increase revenues for the company.
 Plan and prepare work schedules and assign employees to specific duties. Hire, train and evaluate Center
operations employees while consulting with Human Resources.
 Covered and took on responsibilities of others centers in market, in the absence of other operations
directors, while maintaining my own center without having an assistant.
 Serve as the primary go-to operations director to train new hire directors on all company policies,
procedures and all day to day activities and task.
 Responsible for all physical operations including cleaning services, security and facilities management.

2. COMPLETE ORTHOPEDIC SUPPLIES, East Meadow, NY 1998 to 2003
Office Manager
 Coordinated multiple office functions that focused on patient records, data management, reimbursements
and collections with knowledge of insurance carriers, medical terminology and CPT/ICD-9 codes.
 Oversaw staff recruitment, training, supervision and addressed employee issues with confidentiality.
 Created a database for use of patient data, billing and inventory management.
Education
Nyack College, Nyack, NY 2003
Bachelor of Science – Organizational Management