Adopting the SPICE (Social, Personal, and Interactive to enable an enhanced Customer Experience) framework will help banks engage customers and understand their preferences better, improve marketing... opportunities around new products and services, and enhance their brand image, while driving up customer services.
Mobile is a Marathon - Fiserv White Papermistervandam
The mobile channel is here to stay, and enabling compelling mobile financial services requires discipline, planning, preparation and a sustained investment of both time and energy, much like training for a marathon.
Mobile is a Marathon - Fiserv White Papermistervandam
The mobile channel is here to stay, and enabling compelling mobile financial services requires discipline, planning, preparation and a sustained investment of both time and energy, much like training for a marathon.
Kapinga kabuya it management assignment 6.1KAPINGAKabuya
Carry out a focused search for a recent (within last the three years) and relevant academic/business video which contains a succinct, focused and relevant contextualization and definition of social media and mobiles. Key concepts should be clearly identified and explained in the video. The video could cover any aspect covered in the notes on social media and mobiles (as listed in the Table of Contents). This includes, social media, digital marketing, technologies supporting, mobile application development, advantages, and disadvantages. The video should be a maximum of five minutes long. You may cut/edit/splice videos. Place the URL link for the video into a Word document.
Our Whitepaper on mobile banking solutions discusses the changing landscape of mbanking. It also discusses key challenges and drivers in mobile banking and how mobile banking apps can help banks optimize their resources and increase efficiency.
U.S. Retail Banking: Prescriptions for Channel Integration and BeyondCognizant
To achieve the dual goals of satisfying tech-savvy customers and boosting the bottom line, banks must first lay the foundation for integrated channels and fulfillment processes. Here is how they can embark on this two-laned path.
Social Media in the Airline Industry
by Gilbert Ross
Presented at Merlien Institute's Qualitative Consumer Research & Insights, 7 & 8 April 2011, Malta
http://www.merlien.org
The introduction slides to the CPD Programme entitled 'Web 2.0. The Times They Are a Changing' by Jim Hamill from Strathclyde University. They present a brief overview and introduction to Web 2.0 and Social Media.
More information about this program on the page:
http://www.strath.ac.uk/business/cee/cpd/web2
Consumer Internet banking has evolved from helping customers meet their basic banking needs to meeting more sophisticated requirements like personal financial management. Today, Internet banking is an important revenue builder and competitive differentiator for banks. However, despite its all-too-obvious advantages, many banks are unable to realize the full potential of the Internet banking channel.
Rebuilding Customer Trust in Retail BankingNoreen Buckley
An IBM White Paper by Mike Hobday Banking Practice Leader
Global Business Services UK
and Ireland
IBM & Charles Spinosa
Group Director & Leader Marketing Practices VISION Consulting
Abstract
Over the last decade, the way people communicate with each other has been changing astonishingly. The
extensive new plethora of media has given to customers more options to gather and provide information
about products and services. This study attempted to identify and measure the degree to which Social
Networking Sites influence people's professional lives, their social skills and work productivity and
ultimately boost effectiveness. Quantitative and qualitative methodologies were used for this research.
The results reveal that Social Networking Sites play an essential role in employees‟ relations with
customers, that Instant Messaging (IM) services offered by Social Networking Sites can be a crucial
element for organizations in disseminating information, enabling knowledge sharing, increasing
productivity and promoting teamwork. It seems that customer engagement and Customer Relationship
Management (CRM) are vital tools for organizational effectiveness, not only to maintain loyal clients but
also to survive and keep maintaining profitability.
Keywords: Social Media, Social Commerce, Social Networking, CRM, Instant Messaging (IM), Web
2.0, Facebook, Instagram, Linked In, Twitter, Marketing, Social Media Marketing, Cyprus.
Kapinga kabuya it management assignment 6.1KAPINGAKabuya
Carry out a focused search for a recent (within last the three years) and relevant academic/business video which contains a succinct, focused and relevant contextualization and definition of social media and mobiles. Key concepts should be clearly identified and explained in the video. The video could cover any aspect covered in the notes on social media and mobiles (as listed in the Table of Contents). This includes, social media, digital marketing, technologies supporting, mobile application development, advantages, and disadvantages. The video should be a maximum of five minutes long. You may cut/edit/splice videos. Place the URL link for the video into a Word document.
Our Whitepaper on mobile banking solutions discusses the changing landscape of mbanking. It also discusses key challenges and drivers in mobile banking and how mobile banking apps can help banks optimize their resources and increase efficiency.
U.S. Retail Banking: Prescriptions for Channel Integration and BeyondCognizant
To achieve the dual goals of satisfying tech-savvy customers and boosting the bottom line, banks must first lay the foundation for integrated channels and fulfillment processes. Here is how they can embark on this two-laned path.
Social Media in the Airline Industry
by Gilbert Ross
Presented at Merlien Institute's Qualitative Consumer Research & Insights, 7 & 8 April 2011, Malta
http://www.merlien.org
The introduction slides to the CPD Programme entitled 'Web 2.0. The Times They Are a Changing' by Jim Hamill from Strathclyde University. They present a brief overview and introduction to Web 2.0 and Social Media.
More information about this program on the page:
http://www.strath.ac.uk/business/cee/cpd/web2
Consumer Internet banking has evolved from helping customers meet their basic banking needs to meeting more sophisticated requirements like personal financial management. Today, Internet banking is an important revenue builder and competitive differentiator for banks. However, despite its all-too-obvious advantages, many banks are unable to realize the full potential of the Internet banking channel.
Rebuilding Customer Trust in Retail BankingNoreen Buckley
An IBM White Paper by Mike Hobday Banking Practice Leader
Global Business Services UK
and Ireland
IBM & Charles Spinosa
Group Director & Leader Marketing Practices VISION Consulting
Abstract
Over the last decade, the way people communicate with each other has been changing astonishingly. The
extensive new plethora of media has given to customers more options to gather and provide information
about products and services. This study attempted to identify and measure the degree to which Social
Networking Sites influence people's professional lives, their social skills and work productivity and
ultimately boost effectiveness. Quantitative and qualitative methodologies were used for this research.
The results reveal that Social Networking Sites play an essential role in employees‟ relations with
customers, that Instant Messaging (IM) services offered by Social Networking Sites can be a crucial
element for organizations in disseminating information, enabling knowledge sharing, increasing
productivity and promoting teamwork. It seems that customer engagement and Customer Relationship
Management (CRM) are vital tools for organizational effectiveness, not only to maintain loyal clients but
also to survive and keep maintaining profitability.
Keywords: Social Media, Social Commerce, Social Networking, CRM, Instant Messaging (IM), Web
2.0, Facebook, Instagram, Linked In, Twitter, Marketing, Social Media Marketing, Cyprus.
We are an interactive marketing firm providing internet-related marketing strategies for organizations. We design, develop and implement strategies that incorporate web technology within your core business strategy.
Perspective- Multi Channel Banking: A Five Point Strategy Infosys Finacle
The last two decades have witnessed a paradigm shift in the way people bank. While the shift from branches to ATM based cash withdrawals and from there on to internet banking was slow, it has been a different story in the case of mobile banking. The growth in adoption of mobile banking over the last three years has been tremendous. Many banks have rolled out internet banking, mobile banking, call centers, ATM based transactions and video banking. But, have banks moved from multiple channels to true multi-channel banking with seamless cross channel experiences?
Here we explore a five point strategy that would empower banks and financial institutions to define a robust multi-channel offering.
How Banks Can Use Social Media Analytics To Drive Business AdvantageCognizant
Strategic use of social media can dramatically impact not only how banks market their products and services, but also how they conduct risk management, product and service design, business forecasting, competitive analysis and customer education.
20110228 the e bank value proposition_vargasTony Vargas
The Community FI is at NO disadvantage to the large, national box banks with their online presence. Quite the opposite actually; they have the ability to leverage strategic technology vendors to offer a combination of technology and human attention to their needs that box banks are unable to match.
Today, many of these same banks are looking at returns of 8 percent — if they are still in business. Growth is hard to find, revenue is under intense pressure, and the cost of doing business continues to increase.
Retail banks need to extend their customer service to every important channel, including social media. This paper describes a model through which banks can plan their social care strategy from concept to launch and elevate their customer engagement to new levels.
Next generation social banking ecosystemRupa Shankar
Traditional loyalty and rewards programs are primarily transaction-oriented, taking into account only a customers’ spending history with less focus on the overall customer relationship, a customer’s social influence or clout. Going forward, banks will need to achieve a far higher level of customer-centricity, trustworthiness and overall service excellence by embracing this next-Generation Social Banking Ecosystem and redefining the loyalty paradigm: moving away from transactions (short-term) to overall customer relationship (long-term focus) to thrive in the post-crisis environment.
Creating Customer Value Through Social MediaPaul McAdam
As the most-popular online activity, social media represents a fundamental shift in the way people communicate with each other and with businesses. The gateway into social media conversations via corporate social responsibility (CSR) initiatives represents a relatively low-risk usage of social media by financial institutions. However, financial institutions are now borrowing from the pages of companies in other industries, as well as leveraging their core competencies, to accomplish objectives beyond gaining attention and brand-building that CSR initiatives address.
The Future of Social Media Marketing: Trends to Watch | The Enterprise WorldTEWMAGAZINE
This article explores emerging trends and innovations shaping the future of social media marketing, from advancements in technology to the evolution of consumer behavior.
This is my final year project on Social media Marketing for BBA examination under MAKAUT
Disclaimer-
This all facts are collected data from various new sportal and social sites
since the syllabus of M.Com in the Bangalore University, Bangalore, India has changed suddenly to make the commerce pursuant competitive with the M.B.As, the expectations of lecturers have also raised high. quite high indeed! so i thought of putting up a ppt done by my friend on mobile advertisement. hope you will find it useful. thanks!
Slides presented by Forrester Research's senior analyst Brad Strothkamp in the Backbase webinar webinar: 'The Next Generation of Digital Finance: Banks Need To Be SUPER' held Wednesday, the 9th of November 2011.
Infosys commissioned an independent market research company, Vanson Bourne, to investigate the use of digital technologies and key trends in nine industries. We surveyed 1,000 senior decision makers from business and IT, from large organizations with 1,000 employees or more and annual revenue of at least US$500 million.
The report aims to discover:
a) the surging tide of digital technology adoption in organizations – what is used and where?
b) the promised land of digital technology use, and the hurdles organizations face to get there
c) the biggest disruptive digital trends within the next three years and why organizations see them as vital to future success
The summary here presents the survey results and highlights the digital outlook that will define the healthcare industry strategy over the next three years.
5 tips to make your mainframe as fit as youInfosys
Just like a periodic health check-up is important to assess your overall well-being, a detailed reexamination of the enterprise IT landscape is paramount. We take a look at the various ways an enterprise needs to revamp its mainframe and sharpen its functionalities to stay ahead of the game. While APIs aid you in providing superior customer service, migrating to the cloud provides you with scalability and resilience. These and many more sub-offerings from Infosys aid your organization in staying agile and equipped to leverage the latest technologies to cater to the ever-changing market. Learn more.
Human Amplification In The Enterprise - Resources and UtilitiesInfosys
Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Resources and Utilities.
The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).
Human Amplification In The Enterprise - Telecom and CommunicationInfosys
Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Telecom and Communication.
The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).
Human Amplification In The Enterprise - Retail and CPGInfosys
Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Retail and CPG.
The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).
Human Amplification In The Enterprise - Manufacturing and High-techInfosys
Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Manufacturing and High-tech.
The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).
Human amplification in the enterprise - Automation. Innovation. Learning.Infosys
Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Automation, Innovation and learning.
The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).
Human Amplification In The Enterprise - Healthcare and Life SciencesInfosys
Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Healthcare and Life Sciences
The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).
Human Amplification In The Enterprise - Banking and InsuranceInfosys
Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Banking and Insurance.
The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).
Take a glimpse at few of our efforts that we made to demonstrate that efficient technologies can easily be deployed in large scale in a cost effective manner to make our campus environmental friendly on this World Environment Day 2015
The Information Services industry is in the eye of the digital storm. Two major contenders within this industry - traditional and new age media companies must adopt strategies for the significant mass of millennials and demanding consumers.
Infosys' session on IoT World - Systems Integration in an IOT world: A practi...Infosys
The installed base of IOT products is growing exponentially along with its economic impact. Innovators are seeking a new generation of technology solutions that will help them create, operate and maintain smart connected products. It is a system of systems world that is complex, heterogeneous with a mix of incompatible, non-standard, multi-vendor, smart & not-so smart, connected and not-connected products that generate incredible amounts of data to be analyzed for insight and value. In this presentation, Jayraj Nair, AVP and Head of IoT, Infosys Engineering Services will share his experience’s building real world IOT solutions, innovative ways in which a system integrator can enable the integration between the physical and digital worlds and accelerate the adoption of Internet of Things.
The European Unemployment Puzzle: implications from population agingGRAPE
We study the link between the evolving age structure of the working population and unemployment. We build a large new Keynesian OLG model with a realistic age structure, labor market frictions, sticky prices, and aggregate shocks. Once calibrated to the European economy, we quantify the extent to which demographic changes over the last three decades have contributed to the decline of the unemployment rate. Our findings yield important implications for the future evolution of unemployment given the anticipated further aging of the working population in Europe. We also quantify the implications for optimal monetary policy: lowering inflation volatility becomes less costly in terms of GDP and unemployment volatility, which hints that optimal monetary policy may be more hawkish in an aging society. Finally, our results also propose a partial reversal of the European-US unemployment puzzle due to the fact that the share of young workers is expected to remain robust in the US.
Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...beulahfernandes8
The financial landscape in India has witnessed a significant development with the recent collaboration between Poonawalla Fincorp and IndusInd Bank.
The launch of the co-branded credit card, the IndusInd Bank Poonawalla Fincorp eLITE RuPay Platinum Credit Card, marks a major milestone for both entities.
This strategic move aims to redefine and elevate the banking experience for customers.
Introduction to Indian Financial System ()Avanish Goel
The financial system of a country is an important tool for economic development of the country, as it helps in creation of wealth by linking savings with investments.
It facilitates the flow of funds form the households (savers) to business firms (investors) to aid in wealth creation and development of both the parties
What website can I sell pi coins securely.DOT TECH
Currently there are no website or exchange that allow buying or selling of pi coins..
But you can still easily sell pi coins, by reselling it to exchanges/crypto whales interested in holding thousands of pi coins before the mainnet launch.
Who is a pi merchant?
A pi merchant is someone who buys pi coins from miners and resell to these crypto whales and holders of pi..
This is because pi network is not doing any pre-sale. The only way exchanges can get pi is by buying from miners and pi merchants stands in between the miners and the exchanges.
How can I sell my pi coins?
Selling pi coins is really easy, but first you need to migrate to mainnet wallet before you can do that. I will leave the telegram contact of my personal pi merchant to trade with.
Tele-gram.
@Pi_vendor_247
how can I sell pi coins after successfully completing KYCDOT TECH
Pi coins is not launched yet in any exchange 💱 this means it's not swappable, the current pi displaying on coin market cap is the iou version of pi. And you can learn all about that on my previous post.
RIGHT NOW THE ONLY WAY you can sell pi coins is through verified pi merchants. A pi merchant is someone who buys pi coins and resell them to exchanges and crypto whales. Looking forward to hold massive quantities of pi coins before the mainnet launch.
This is because pi network is not doing any pre-sale or ico offerings, the only way to get my coins is from buying from miners. So a merchant facilitates the transactions between the miners and these exchanges holding pi.
I and my friends has sold more than 6000 pi coins successfully with this method. I will be happy to share the contact of my personal pi merchant. The one i trade with, if you have your own merchant you can trade with them. For those who are new.
Message: @Pi_vendor_247 on telegram.
I wouldn't advise you selling all percentage of the pi coins. Leave at least a before so its a win win during open mainnet. Have a nice day pioneers ♥️
#kyc #mainnet #picoins #pi #sellpi #piwallet
#pinetwork
how to sell pi coins in all Africa Countries.DOT TECH
Yes. You can sell your pi network for other cryptocurrencies like Bitcoin, usdt , Ethereum and other currencies And this is done easily with the help from a pi merchant.
What is a pi merchant ?
Since pi is not launched yet in any exchange. The only way you can sell right now is through merchants.
A verified Pi merchant is someone who buys pi network coins from miners and resell them to investors looking forward to hold massive quantities of pi coins before mainnet launch in 2026.
I will leave the telegram contact of my personal pi merchant to trade with.
@Pi_vendor_247
The secret way to sell pi coins effortlessly.DOT TECH
Well as we all know pi isn't launched yet. But you can still sell your pi coins effortlessly because some whales in China are interested in holding massive pi coins. And they are willing to pay good money for it. If you are interested in selling I will leave a contact for you. Just telegram this number below. I sold about 3000 pi coins to him and he paid me immediately.
Telegram: @Pi_vendor_247
What price will pi network be listed on exchangesDOT TECH
The rate at which pi will be listed is practically unknown. But due to speculations surrounding it the predicted rate is tends to be from 30$ — 50$.
So if you are interested in selling your pi network coins at a high rate tho. Or you can't wait till the mainnet launch in 2026. You can easily trade your pi coins with a merchant.
A merchant is someone who buys pi coins from miners and resell them to Investors looking forward to hold massive quantities till mainnet launch.
I will leave the telegram contact of my personal pi vendor to trade with.
@Pi_vendor_247
Financial Assets: Debit vs Equity Securities.pptxWrito-Finance
financial assets represent claim for future benefit or cash. Financial assets are formed by establishing contracts between participants. These financial assets are used for collection of huge amounts of money for business purposes.
Two major Types: Debt Securities and Equity Securities.
Debt Securities are Also known as fixed-income securities or instruments. The type of assets is formed by establishing contracts between investor and issuer of the asset.
• The first type of Debit securities is BONDS. Bonds are issued by corporations and government (both local and national government).
• The second important type of Debit security is NOTES. Apart from similarities associated with notes and bonds, notes have shorter term maturity.
• The 3rd important type of Debit security is TRESURY BILLS. These securities have short-term ranging from three months, six months, and one year. Issuer of such securities are governments.
• Above discussed debit securities are mostly issued by governments and corporations. CERTIFICATE OF DEPOSITS CDs are issued by Banks and Financial Institutions. Risk factor associated with CDs gets reduced when issued by reputable institutions or Banks.
Following are the risk attached with debt securities: Credit risk, interest rate risk and currency risk
There are no fixed maturity dates in such securities, and asset’s value is determined by company’s performance. There are two major types of equity securities: common stock and preferred stock.
Common Stock: These are simple equity securities and bear no complexities which the preferred stock bears. Holders of such securities or instrument have the voting rights when it comes to select the company’s board of director or the business decisions to be made.
Preferred Stock: Preferred stocks are sometime referred to as hybrid securities, because it contains elements of both debit security and equity security. Preferred stock confers ownership rights to security holder that is why it is equity instrument
<a href="https://www.writofinance.com/equity-securities-features-types-risk/" >Equity securities </a> as a whole is used for capital funding for companies. Companies have multiple expenses to cover. Potential growth of company is required in competitive market. So, these securities are used for capital generation, and then uses it for company’s growth.
Concluding remarks
Both are employed in business. Businesses are often established through debit securities, then what is the need for equity securities. Companies have to cover multiple expenses and expansion of business. They can also use equity instruments for repayment of debits. So, there are multiple uses for securities. As an investor, you need tools for analysis. Investment decisions are made by carefully analyzing the market. For better analysis of the stock market, investors often employ financial analysis of companies.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
what is the future of Pi Network currency.DOT TECH
The future of the Pi cryptocurrency is uncertain, and its success will depend on several factors. Pi is a relatively new cryptocurrency that aims to be user-friendly and accessible to a wide audience. Here are a few key considerations for its future:
Message: @Pi_vendor_247 on telegram if u want to sell PI COINS.
1. Mainnet Launch: As of my last knowledge update in January 2022, Pi was still in the testnet phase. Its success will depend on a successful transition to a mainnet, where actual transactions can take place.
2. User Adoption: Pi's success will be closely tied to user adoption. The more users who join the network and actively participate, the stronger the ecosystem can become.
3. Utility and Use Cases: For a cryptocurrency to thrive, it must offer utility and practical use cases. The Pi team has talked about various applications, including peer-to-peer transactions, smart contracts, and more. The development and implementation of these features will be essential.
4. Regulatory Environment: The regulatory environment for cryptocurrencies is evolving globally. How Pi navigates and complies with regulations in various jurisdictions will significantly impact its future.
5. Technology Development: The Pi network must continue to develop and improve its technology, security, and scalability to compete with established cryptocurrencies.
6. Community Engagement: The Pi community plays a critical role in its future. Engaged users can help build trust and grow the network.
7. Monetization and Sustainability: The Pi team's monetization strategy, such as fees, partnerships, or other revenue sources, will affect its long-term sustainability.
It's essential to approach Pi or any new cryptocurrency with caution and conduct due diligence. Cryptocurrency investments involve risks, and potential rewards can be uncertain. The success and future of Pi will depend on the collective efforts of its team, community, and the broader cryptocurrency market dynamics. It's advisable to stay updated on Pi's development and follow any updates from the official Pi Network website or announcements from the team.
If you are looking for a pi coin investor. Then look no further because I have the right one he is a pi vendor (he buy and resell to whales in China). I met him on a crypto conference and ever since I and my friends have sold more than 10k pi coins to him And he bought all and still want more. I will drop his telegram handle below just send him a message.
@Pi_vendor_247
how to sell pi coins at high rate quickly.DOT TECH
Where can I sell my pi coins at a high rate.
Pi is not launched yet on any exchange. But one can easily sell his or her pi coins to investors who want to hold pi till mainnet launch.
This means crypto whales want to hold pi. And you can get a good rate for selling pi to them. I will leave the telegram contact of my personal pi vendor below.
A vendor is someone who buys from a miner and resell it to a holder or crypto whale.
Here is the telegram contact of my vendor:
@Pi_vendor_247
how to sell pi coins effectively (from 50 - 100k pi)DOT TECH
Anywhere in the world, including Africa, America, and Europe, you can sell Pi Network Coins online and receive cash through online payment options.
Pi has not yet been launched on any exchange because we are currently using the confined Mainnet. The planned launch date for Pi is June 28, 2026.
Reselling to investors who want to hold until the mainnet launch in 2026 is currently the sole way to sell.
Consequently, right now. All you need to do is select the right pi network provider.
Who is a pi merchant?
An individual who buys coins from miners on the pi network and resells them to investors hoping to hang onto them until the mainnet is launched is known as a pi merchant.
debuts.
I'll provide you the Telegram username
@Pi_vendor_247
Even tho Pi network is not listed on any exchange yet.
Buying/Selling or investing in pi network coins is highly possible through the help of vendors. You can buy from vendors[ buy directly from the pi network miners and resell it]. I will leave the telegram contact of my personal vendor.
@Pi_vendor_247
1. Adding SPICE to Internet Banking
- Kiran Kalmadi, Sukhna Dang, Rajat Gurnani
Abstract
Most of the internet banks today provide services and features which can largely be termed as standardized in nature. One of the
key differentiators lies in providing a richer customer experience. To deliver best-in-class online customer experience, banks are
embracing various ways, like- enhancements to online portal (primarily customization & personalization), creating micro-sites,
using social media tools and engaging customers through online chats, customer surveys & demo’s on their websites. To achieve
this objective, banks can adopt the SPICE framework i.e., go Social, make it Personal and be Interactive for enhanced Customer
Experience (SPICE). Adopting this framework will help banks to engage with the customers better, understand their preferences,
market new products & services, enhance the brand image and improve the customer service.
www.infosys.com
2. SPICE framework
Internet banking is mainstream and is here to stay. Today, majority of the banks have joined the internet banking bandwagon. With the
adoption of internet banking on the rise, it’s highly imperative for banks to differentiate themselves. Online customer experience can be a
key differentiator, which can help a bank to differentiate itself. By providing a best-in-class online experience, banks can effectively engage its
customers. Customers today are not satisfied with mere static web sites- an uninspiring web experience can be a real dampener for customers.
Customers today are looking for online banking experiences which are more engaging (social), personalized and interactive. Banks who are
looking to retain their existing customers and attract the next generation of customers needs to deliver a richer online customer experience. To
deliver the next level of online customer experiences, banks should adopt strategies that leverage the 3 key elements of the SPICE framework
(Refer Figure 1).
The first element of the framework – Social emphasizes
that banks should integrate social media into their online
banking and in their website. For instance, bank’s blogs, Go
wikis and twitter should be integrated to the bank’s Social
website and should be an integral part of online banking.
The second element of the framework – Personalization,
recommends banks to go personal, in order to maintain
the personal touch even in an online environment. Make it Customer
Servicing customers based on customer preferences Personal Experience
will lead to enhanced online customer experience as
customers get content relevant to them.
The third element of the framework – Interactive, is
important for banks as customers are always looking Be
for immediate help or answers. By offering interactive Interactive
services, banks can augment the online banking
Figure 1 - SPICE Framework
experience of their customers.
To have a strong foundation for richer customer experience, it’s highly recommended for banks to adopt the SPICE framework (Social,
Personalization and Interactive). In the subsequent sections, we have provided detail explanation of each of the elements of this framework
and also substantiated the framework by presenting a real-time example.
Go Social
With the growth in the usage of social media, banks have started to provide the same experience on their internet banking websites. Today
banks are embracing social networking sites (Facebook, LinkedIn), blogging sites (WordPress) micro blogging sites (Twitter) etc., not only to
provide a rich customer experience; but also to improve customer service, develop products, enhance the brand image and market products
& services. Banks harness the power of social media tools through the following:
Creating their Providing Gaining insights
own online online tools to Availability of from social
communities customers content online media activity
2 | Infosys
3. Banks create their own online communities on social media platforms, to ensure a platform, where both
existing and potential consumers can make enquiries, interact with one another and discuss about
Creating their the current offerings and new products and services and also provide their views (likes/dislikes) etc.
own online For example – Wells Fargo has created a fan Page on Facebook. This complements the online presence
communities on wellsfargo.com and provides an additional way for individuals to interact with others. Individuals
with their own personal Facebook account can become a fan of Wells Fargo to receive investing news,
insights, information on new products and services etc.
Banks are offering various services like personal financial management (PFM), collaborative banking etc.,
through various online tools (widgets). Customers prefer using personal financial management tools
Providing
through banking web sites over the independent PFM third party providers due to security concerns.
online tools to
For example; Wells Fargo has launched “My Money Map”, a free interactive online tool designed to help
customers
customers manage their finances and financial future. The bank has also posted a video about one of its
new tool on YouTube to reach customers effectively.
Social media is attractive, not because of the fruitful discussions rather content available online is
of utmost importance. Hence, traditional campaign materials are being turned into online friendly
versions. Banks upload videos, provide information about product launches, and advertise on forums
Availability of like You Tube, Vimeo etc. They also use interactive multimedia like flip pages, links etc which are easily
content online transferable among customers. For example - Fidelity Investments launched “Be the Green Line” video
contest on You Tube, the contest links with Fidelity’s advertising campaign, which features the tagline
“Turn Here” and a prominent green line that underscores the firm’s ability to help investors navigate all
stages of life with financial guidance and appropriate investment options.
To understand the user preferences and provide better customer service, banks use social media
Gaining insights analytics tools that enable them to capitalize on the stream of data and information available.
from social The underlying objective in all the above cases is to attract new customers and increase loyalty for better
media activity customer engagement. The results are obvious, social media has redefined the customer experience
model.
Make it personal
To facilitate next generation online customer experience, one of the key elements available to banks is personalization. Gone are the days
of ‘one-product fits all’, today banks are moving towards ‘give customers what they want’. Banks are targeting to offer customers more
personalized online services and also are allowing customers to customize their offerings. Personalization helps banks to tailor the content or
web experience in accordance to each individual customer’s interests and choices. As a result of providing personalized content, customers
spend more time on the banks website, return more frequently and are also inclined to use the internet banking services much often. This
provides additional opportunities to the bank for cross-sell, thereby growing their wallet share. Personalization can be done, based on the
information shared by customers, or as observed by the system, based on customer interaction, or pushed by the banks to the customer, who
may belong to a particular category of customer (for instance, all retirees may receive information about pension plans).
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4. The major types of personalization available to banks can be broadly classified as:
Explicit personalization
• Here, customer makes the choice and sees relevant content everytime he visits the
website, based on the requirements or choice he has made
• Gives the customer explicit user control as the customer makes the choice
• For instance, BBVA through its “Tú Cuentas” next-generation online portal lets
customers design their own personal experience , so that they can view information
and functionality based on their choice. Using widgets, end users can customize
their layout as well.
Implicit personalization
• Here, banks monitors customers interests, based on the user behavior - as they
navigage a website and provide the appropriate content
• For instance, today most banks have personalized home pages - which greet a
customer by their name, furnishes summary of accounts and promotes marketing
offers that are relevant to customers
Banks offer different type of personalization services to their customers. Few of the prominent personalization services provided are:
personalization of login home page, account alerts, event reminders, personalized marketing offers, personalized banners, e-Statement
options, quick links, secure email, personalized pre-approved loans, etc.,
Banks stand to reap a host of benefits by taking the personalization route.
Few of the benefits are:
• Loyal customers –
Better personalized services which are tuned to the customers
preferences, customers would remain more loyal with the banks
• Increased trust –
Benefits of
Offering what the customer personally needs will increase the trust
personalization
• More selling opportunities –
By targeting personalized products/services to customers , banks get
more opportunities to cross sell or up-sell their services
• Competitive differentiator –
Engaging customers based on their preferences will be a key competitive
differentiator for banks
Providing personalized services or offering customized products to online customers helps banks to build customer intimacy. By personalizing
websites, banks can offer its online customers a persuasive experience that differentiates itself from any other internet banking websites.
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5. Be interactive
To provide a richer online banking experience, banks have been focusing on providing interactive features and capabilities to its customers.
The customers too want to conduct all their banking transactions via internet banking websites, which not only includes checking balances or
transferring funds but, interacting with personal advisors and watching videos for gaining more information on specific products and services
provided by the bank. This consumer behavior highlights the need for instant solutions and the convenience of banking anywhere anytime.
Currently, banks are embracing Web 2.0 technologies—social applications, podcasts, widgets and mashups. Web 2.0 applications enable banks
and their customers to interact with each other in a personalized manner. The current focus of the banks is to engage the customers through
interactive applications and the underlying objectives are to:
Provide immediate answers
Reduce cost
Provide offline and new products online
Provide another service channel instead of the customer visiting the branch
Provide convenience to customers
Cross-sell products
Educate customers through videos and web conferences
Understand the user preferences of the customers and customize products based on such preferences
With the help of Web 2.0, banks provide a variety of Interactive services which include:
a. Live chat – It allows customers to interact with relationship e. ATM and branch locators – Most of the banks today, display
managers for all their financial queries. This helps in increased information like ATM locators, branch locators using google maps
conversions of existing and potential customers, leading to more and satellite tracking along with details like branch opening
completed applications and start of new relationships. Banks like, information on their internet banking websites. For example,
Bank of America and National City; have significantly increased HSBC provides an interactive branch locator based on google
their sales volume because of live chat feature on their banking maps technology
websites
f. Social computing - Banks are also leveraging the Web 2.0 features
b. Online TV services – Banks deploy online TV services to share to continuously track changing online customer behavior patterns
information about financial and business events so as to continuously and are leveraging social communities like Facebook, Orkut, Digg
engage with their customers. As a case in point, 1st Mariner Bank etc, along with micro blogging websites like Twitter and other
has placed a video version of its annual report and often uploads social forums. For example, Wells Fargo launched Stagecoach
interviews and viewpoints of its finance officers on YouTube Island, an online virtual world, in which the users can connect with
their friends and at the same time learn to manage money
c. Service requests – Through the bank’s internet website, customers
can change/generate passwords, apply for new products g. Webcasts and podcasts sessions are being used by banks to share
and services, order a new cheque book, add/modify their important information
communication address, track their service requests, etc., This not
h. Online banking Widgets – Essential widgets like calendar and
only helps in saving cost to the bank (if a customer visits a branch)
calculator are provided with the option of adding more interactive
but also results in saving time and providing convenience to the
widgets based on the preferences of the customers
customer
i. Search toolbar – Banks provide a search option so that if the
d. Online appointment reservation – With the help of this service,
customers are not able to find a particular product, service or
the customers can book their appointments at the branch well in
need more information, searching through keywords will help
advance
them in finding the information efficiently
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6. Putting the framework into practice
Almost all the leading banks of the world today constantly endeavor to provide the best of the internet banking features for creating a rich
online customer experience. Standard Chartered Bank has launched a consumer online banking platform – Breeze, targeted towards the next
generation customers. Standard Chartered’s Breeze is a rich online banking, easy to use platform; that embraces Web 2.0 applications and helps
its customers to view, transfer and manage money. Standard Chartered Breeze uses plain and simple language in its entire online banking
platform. In this section, we have used our SPICE framework to map the internet banking features introduced by Standard Chartered Bank in
creating the next generation customer experience.
• To reach out to the Next Gen population, the Breeze platform uses social networks
like Facebook and Twitter to have conversations and listen to their customers
Go • Breeze also has a presence on YouTube, which is used by the bank to provide
product demos/information about the platforms and it also allows customers to
Social provide inputs and feedback on the videos
• Standard Chartered’s Breeze, recruited many interns with the help of social media
tools (Blogs, Youtube, Twitter etc.)
• Standard Chartered Breeze allows personalization of accounts by assigning names
and choosing visual icons and colours for all accounts
• Breeze offers handy ‘Wish List ‘ function, that helps customers to plan for those
activities that they wish to save for. In addition, it also provides a ‘Rainy Day’ feature
Make it that helps customers to prepare financially for any emergencies that may arise in
Personal future
• Breeze allows customers the option to view and check their transactions in a list
format, using the ‘List tool’. It allows users to set reminders to alert them for any
action that they need to take. In fact, Breeze allows customers to set reminders even
for actions which may not be relevant to the bank account
• Breeze provides a mailbox which helps the customer to send across questions to the
customer service officer in case of any assistance
Be • It also provides calendar tool that makes available information on transactions, for
Interactive any accounts, displayed in the form of a week or a month
• Breeze helps customers to locate the nearest Branch and ATMs, which form part of
their network
The Standard Chartered Bank’s Breeze platform has created a buzz among the next generation customers. Customers view it as a comprehensive
banking platform that enables customers to personalize how they see, move and manage their money with incredible ease.
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7. Banks have been investing in their internet banking
Conclusion
capabilities to augment the online experience of
their customers. In fact, their investments are reaping
benefits in terms of increased customer migration
and retention, cost savings, process improvements,
etc. With the help of SPICE framework, the banks
Conclusion
can understand the preferences of their customers
proactively, customize and market products based
on such preferences and also provide another
service delivery channel. To conclude, with the
increase in broadband penetration, technological
advances and changing financial needs and
preferences of the next generation, the banks will
continue their efforts in creating a great online
branch experience for their customers.
About the Authors
Kiran Kalmadi
Kiran is a Lead Consultant in the Financial Services and Insurance (FSI) unit and leads the FSI Research Center. He has around twelve years’
experience in bespoke research and analysis for strategy development, consulting, marketing and business development.
Kiran has worked extensively in the retail banking and payments domain and has been involved in developing research-based consultative
insights and analysis for business pursuits and client engagement.
He has a keen interest in Social Media, Payments, Analytics, Internet, and Mobile Banking and its adoption by banks
He can be reached at Kiran_kalamdi@infosys.com
Sukhna Dang
Sukhna is a Senior Consultant with the Financial Services and Insurance Group at Infosys. She has more than five years of experience in financial
services. Her areas of expertise are strategic consulting, business research & analysis and business development. She has keen interest in retail
banking, online banking and social media.
She can be reached at Sukhna_dang@infosys.com
Rajat Gurnani
Rajat is a Senior Consultant with the Financial Services and Insurance Group at Infosys. He has more than five years of work experience in
business analysis, research and domain consulting. His areas of expertise include branch and contact center banking, personal financial
management and analytics.
He can be reached at rajat_gurnani@infosys.com
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