Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Resources and Utilities. The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).

1. www.infosys.com/human-amplification

2. RESOURCES AND UTILITIES
HUMAN AMPLIFICATION IN THE ENTERPRISE
THE RESEARCH
THE STUDY REVEALS
• Specific drivers of digital transformation for enterprises
• The facets of this transformation
• Expected and ensuing outcomes
• Role of Artificial Intelligence (AI)- supported activities
through the digital transformation journey
The study outlines how an enterprise’s digital
transformation can become more than an
accelerator of business, an amplifier of its people.
2
IT and business decision makers
were interviewed from industry
verticals across the U.S., from a
range of organizations, with more
than
1,070
employees and
1,000
or more annual revenue
$500M

3. RESOURCES AND UTILITIES
HUMAN AMPLIFICATION IN THE ENTERPRISE
CURRENT STATE OF DIGITAL TRANSFORMATION
3
87%
enterprises in the Resources and Utilities
sector are undergoing full-cycle digital
transformation
12% are transforming partially or in pockets
1% are not currently transforming but will
do so in the near future

4. RESOURCES AND UTILITIES
HUMAN AMPLIFICATION IN THE ENTERPRISE
Progress toward digital transformation goals
Limited progress (1-25%)
Some progress (25-50%)
Significant progress (50-
75%)
Near complete (100%)
4%
7%
79%
10%
KEY GOALS TO ACHIEVE WITH DIGITAL TRANSFORMATION
4
This research also took a look into what enterprises mandate for their senior leadership to achieve to be able to meet
their organizations’ 12-month growth plans.
REASONS THAT MAKE IT DIFFICULT TO
ACHIEVE THE MANDATED GOALS
feel it is lack of collaboration
among teams59%
say it is lack of data-led insights
on demand55%
cite lack of in-house knowledge
and skills around the technology51%
But only a few enterprises have fully accomplished their stated goals
to become more agile
and customer-centric71% to build a mobile
enterprise61% to build an innovation
culture54%

5. RESOURCES AND UTILITIES
HUMAN AMPLIFICATION IN THE ENTERPRISE
ROLE OF AI
5
The respondents who say their organizations are transforming indicate that the following AI-supported
activities play a significant role in their digital transformation:
92% Machine learning
85% Institutionalization of enterprise
knowledge using AI
84% Chatbots
81% Cognitive AI-led processes or tasks
78% Robotic automation
77% Automated predictive analytics

6. RESOURCES AND UTILITIES
HUMAN AMPLIFICATION IN THE ENTERPRISE
TRANSFORMATION PRIORITY 1 – AUTOMATION
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46% of the respondents indicate their organizations’
first priority for automation initiatives is to automate
applications, followed by processes
PRIMARY REASONS FOR AUTOMATION
WHAT ENTERPRISES WANT TO
ACHIEVE WITH AI APPLICATIONS
to increase
productivity87%
to minimize
manual
errors86%
to reduce
costs86%
to save time
53%
to ensure
consistency and
quality43%
to refocus people’s
efforts on non-
repetitive tasks that
benefit from human
intervention
40%
want AI to manage or organize data
81%
want AI to provide human-like recommendations
for automated customer support/advice58%
want AI to process complex structured and unstructured
data and to automate insights-led decisions57%
want to use AI to create a simulated experience that
is essential to decision making process51%
want to use AI to create a decision-making system
in which machine learning allows the system to
learn from humans and improve itself
46%
want to use AI to institutionalize enterprise
knowledge34%

7. RESOURCES AND UTILITIES
HUMAN AMPLIFICATION IN THE ENTERPRISE
TRANSFORMATION PRIORITY 2 – INNOVATION
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Organizations that automate and reinvest their people productivity gains into innovation efforts tend to be
more successful
WHAT PEOPLE NEED TO BE MORE INNOVATIVE
need opportunities to
learn new skills88%
want more avenues for
experimentation75%
need exposure to new,
breakthrough technologies45%
need more collaboration with
other people45%
need freedom from having to
execute mundane tasks58%

8. RESOURCES AND UTILITIES
HUMAN AMPLIFICATION IN THE ENTERPRISE
TRANSFORMATION PRIORITY 3 – LEARNING
8
Transformation is most fruitful when based in a culture of lifelong learning that ensures people remain relevant
even in a vastly changed, increasingly digital landscape
LIFELONG LEARNING IS THE
FUTURE
respondents from
Resources and Utilities
enterprises say that
employee lifelong
learning programs are
extremely important to
their organizations
4 in 5
LIFELONG LEARNING IS IMPORTANT
BECAUSE…
say it improves their ability to fit into new
roles and jobs59%
say it enables employees to innovate
20%
say it improves their productivity
18%
say it prevents skills loss when employees with
highly specialized skills retire or switch jobs4%

9. RESOURCES AND UTILITIES
HUMAN AMPLIFICATION IN THE ENTERPRISE
TRANSFORMATION CHALLENGES
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We specifically asked IT professionals about the difficulties in achieving their enterprises’ full-cycle digital
transformation
DIFFICULTIES IN ACHIEVING FULL-
CYCLE DIGITAL TRANSFORMATION
highlight IT misalignment
59%
say it is time constraints
57%
cite entrenched resistance to
change within the organization54%
CHALLENGES IN ADOPTING MORE
AI-SUPPORTED ACTIVITIES IN ENTERPRISES
state lack of in-house knowledge and
skills around the technology73%
say there’s lack of clarity regarding the
value proposition of AI65%
indicate lack of financial resources
57%

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