Social media and networking are driving changes in financial services. Customers are increasingly using social media and expect tailored online banking services available anywhere. This has led to the rise of social lending platforms that operate outside traditional banks. While this poses risks and challenges to banks, there are also opportunities to partner with social lending platforms to offer new services or provide payment processing and risk management. Banks will need to differentiate their offerings and rebuild customer trust to remain competitive as networking continues to change customer expectations and behaviors.
This document is a property of Microsoft Corporation.
Microsoft is defining a connected and forward-looking enterprise, the successful enterprise of the future.
The introduction slides to the CPD Programme entitled 'Web 2.0. The Times They Are a Changing' by Jim Hamill from Strathclyde University. They present a brief overview and introduction to Web 2.0 and Social Media.
More information about this program on the page:
http://www.strath.ac.uk/business/cee/cpd/web2
This document is a property of Microsoft Corporation.
Microsoft is defining a connected and forward-looking enterprise, the successful enterprise of the future.
The introduction slides to the CPD Programme entitled 'Web 2.0. The Times They Are a Changing' by Jim Hamill from Strathclyde University. They present a brief overview and introduction to Web 2.0 and Social Media.
More information about this program on the page:
http://www.strath.ac.uk/business/cee/cpd/web2
Social computing is a rapidly growing and constantly evolving technology that is aimed at increasing communication, encouraging collaboration, and enhancing productivity among people and resources. Social computing applications or Web 2.0 are built on a range of advanced and supporting technologies that enhance collective action and interaction which currently dominates the Web (Parameswaran & Whinston 2007).
Social computing applications are categorized into social media, social bookmarking, and social networks categories as identified by the continuing Web 2.0 trend (Schwartz et al. 2009; Amer-Yahia, 2009). Each of these categories has been embodied by various social software and web sites. Some of the best-known and equally famous social web sites that dominate the web are Facebook, YouTube, Twitter, Wikipedia, Delicious, and LinkedIn.
Constant Contact's Power of Social Media for Businesses and Email MarketingBreanna Gaddie
This is the presentation from Constant Contact's Webinar on the "Power of Social Media." These are just the slides, and I would recommend you to attend a webinar to hear the discussion!
Social Revolution: Connecting with Today’s CustomerHubSpot
Salesforce.com’s George Hu and HubSpot’s Brian Halligan discuss how your organization can turn the social revolution into a competitive advantage. View the entire webinar: http://www.hubspot.com/new-webinar-revolutionize-sales-and-marketing/
Like marketers, eGovernment agencies seek to
connect with their audiences online to serve
them better and build strong relationships.
From blogs to social networks to Twitter,
governments are testing social media channels to encourage participation. But will tactics that work for consumers succeed with citizens?
Vibrant marketing professional for over 10 years in the industry. Founder of Creatively Mused, a digital content and strategic marketing agency focused on innovative techniques.
Tapping into the social Web:
The social web has redefined the entire
media ecosystem and has fundamentally
changed consumer behaviour. Today,
large numbers of consumers are
members of social sites, and they are
spending increasing amounts of time
there.
A Really Simple Guide to Digital Inclusion clarewhite
Created to share ideas from the National Digital Conference 09 in London and to start discussions on digital inclusion in organisations and networks.
Thanks for useful feedback at http://net.digitalengagement.org/profiles/blogs/sharing-the-digital-inclusion
The Social Media Solution for better customer value and growth. Featuring:
Charlie Wood, Area Vice President Salesforce Radian6, Matt Kendall, Digital Communications Strategist, One Green Bean, Jamie Madden, Creative Director, Circul8, Nahji Chu, CEO, Miss Chu
Cognizant has created a proof of concept, called EON, to demonstrate its vision of a next-generation, socially-connected, cross-platform content delivery service, where people will spend their time consuming media and entertainment.
Social computing is a rapidly growing and constantly evolving technology that is aimed at increasing communication, encouraging collaboration, and enhancing productivity among people and resources. Social computing applications or Web 2.0 are built on a range of advanced and supporting technologies that enhance collective action and interaction which currently dominates the Web (Parameswaran & Whinston 2007).
Social computing applications are categorized into social media, social bookmarking, and social networks categories as identified by the continuing Web 2.0 trend (Schwartz et al. 2009; Amer-Yahia, 2009). Each of these categories has been embodied by various social software and web sites. Some of the best-known and equally famous social web sites that dominate the web are Facebook, YouTube, Twitter, Wikipedia, Delicious, and LinkedIn.
Constant Contact's Power of Social Media for Businesses and Email MarketingBreanna Gaddie
This is the presentation from Constant Contact's Webinar on the "Power of Social Media." These are just the slides, and I would recommend you to attend a webinar to hear the discussion!
Social Revolution: Connecting with Today’s CustomerHubSpot
Salesforce.com’s George Hu and HubSpot’s Brian Halligan discuss how your organization can turn the social revolution into a competitive advantage. View the entire webinar: http://www.hubspot.com/new-webinar-revolutionize-sales-and-marketing/
Like marketers, eGovernment agencies seek to
connect with their audiences online to serve
them better and build strong relationships.
From blogs to social networks to Twitter,
governments are testing social media channels to encourage participation. But will tactics that work for consumers succeed with citizens?
Vibrant marketing professional for over 10 years in the industry. Founder of Creatively Mused, a digital content and strategic marketing agency focused on innovative techniques.
Tapping into the social Web:
The social web has redefined the entire
media ecosystem and has fundamentally
changed consumer behaviour. Today,
large numbers of consumers are
members of social sites, and they are
spending increasing amounts of time
there.
A Really Simple Guide to Digital Inclusion clarewhite
Created to share ideas from the National Digital Conference 09 in London and to start discussions on digital inclusion in organisations and networks.
Thanks for useful feedback at http://net.digitalengagement.org/profiles/blogs/sharing-the-digital-inclusion
The Social Media Solution for better customer value and growth. Featuring:
Charlie Wood, Area Vice President Salesforce Radian6, Matt Kendall, Digital Communications Strategist, One Green Bean, Jamie Madden, Creative Director, Circul8, Nahji Chu, CEO, Miss Chu
Cognizant has created a proof of concept, called EON, to demonstrate its vision of a next-generation, socially-connected, cross-platform content delivery service, where people will spend their time consuming media and entertainment.
Social media is changing the
conversation. Twitter, Facebook,
LinkedIn, foursquare – we no longer
just communicate; we interact. In
the process, how can the wealth
of information being generated
by social media help us better
understand how our cities function
and create smarter cities in the process?
Social media is changing the
conversation. Twitter, Facebook,
LinkedIn, foursquare – we no longer
just communicate; we interact. In
the process, how can the wealth
of information being generated
by social media help us better
understand how our cities function
and create smarter cities in the process?
Transformational changes that take place in the digital world definitely change the nature of business intelligence and represent an new normal. The Internet is the societal operating system of the 21st century and its underlying infrastructure - the cloud computing model - represents a "disruptive" change. A networked infrastructure, big data from disparate sources and social media among other trends as predictive analytics, the self-service model and collaboration are changing the way BI-systems are deployed and used.
Our team of MBA consultants, "Dragon Consulting Partners", developed this key learnings report after completing fieldwork, interviews and desktop research on trends in digital media in China.
Together with our MBA cohort, we flew to China for a study tour where we experienced first hand the cultural differences in China.
This report condenses the key learnings and take aways that we had from the experience. Drawing upon a number of case studies, we analyse managerial implications for businesses looking to succeed with digital media in China
"Dragon Consulting Partners" are: Georges Shayeb, Izam Ryan, Lisa Amin, Mike Yu Tian, Ram Chandramohan (who wasn't able to join us in China for the fieldwork, sadly) and Rizwan Habib.
Submitted in partial fulfilment of the requirements of the Imperial MBA degree and the Diploma of Imperial College London, our team was awarded a Distinction for the quality of our work.
crm, crm analitico, inteligencia de negocios, business intelligence, estrategia, estrategia comercial, mercadeo, estrategia de mercadeo, ventas, mercadeo y ventas, administracion de campañas, efectividad de campañas, conocimiento del cliente, lealtad, segmentacion, modelos predictivos, comportamiento de clientes, comportamientos de compra, rentabilidad, LTV, loyalty, lealtad, outsourcing de BI, reduccion de costos en mercadeo, efectividad de campañas, bizzmind, bizzmind colombia, bizznews
crm, crm analitico, inteligencia de negocios, business intelligence, estrategia, estrategia comercial, mercadeo, estrategia de mercadeo, ventas, mercadeo y ventas, administracion de campañas, efectividad de campañas, conocimiento del cliente, lealtad, segmentacion, modelos predictivos, comportamiento de clientes, comportamientos de compra, rentabilidad, LTV, loyalty, lealtad, outsourcing de BI, reduccion de costos en mercadeo, efectividad de campañas, bizzmind, bizzmind colombia, bizznews
crm, crm analitico, inteligencia de negocios, business intelligence, estrategia, estrategia comercial, mercadeo, estrategia de mercadeo, ventas, mercadeo y ventas, administracion de campañas, efectividad de campañas, conocimiento del cliente, lealtad, segmentacion, modelos predictivos, comportamiento de clientes, comportamientos de compra, rentabilidad, LTV, loyalty, lealtad, outsourcing de BI, reduccion de costos en mercadeo, efectividad de campañas, bizzmind, bizzmind colombia, bizznews
crm, crm analitico, inteligencia de negocios, business intelligence, estrategia, estrategia comercial, mercadeo, estrategia de mercadeo, ventas, mercadeo y ventas, administracion de campañas, efectividad de campañas, conocimiento del cliente, lealtad, segmentacion, modelos predictivos, comportamiento de clientes, comportamientos de compra, rentabilidad, LTV, loyalty, lealtad, outsourcing de BI, reduccion de costos en mercadeo, efectividad de campañas, bizzmind, bizznews
crm, crm analitico, inteligencia de negocios, business intelligence, estrategia, estrategia comercial, mercadeo, estrategia de mercadeo, ventas, mercadeo y ventas, administracion de campañas, efectividad de campañas, conocimiento del cliente, lealtad, segmentacion, modelos predictivos, comportamiento de clientes, comportamientos de compra, rentabilidad, LTV, loyalty, lealtad, outsourcing de BI, reduccion de costos en mercadeo, efectividad de campañas, bizzmind, bizzmind colombia, bizznews
crm, crm analitico, inteligencia de negocios, business intelligence, estrategia, estrategia comercial, mercadeo, estrategia de mercadeo, ventas, mercadeo y ventas, administracion de campañas, efectividad de campañas, conocimiento del cliente, lealtad, segmentacion, modelos predictivos, comportamiento de clientes, comportamientos de compra, rentabilidad, LTV, loyalty, lealtad, outsourcing de BI, reduccion de costos en mercadeo, efectividad de campañas, bizzmind, bizzmind colombia, bizznews
crm, crm analitico, inteligencia de negocios, business intelligence, estrategia, estrategia comercial, mercadeo, estrategia de mercadeo, ventas, mercadeo y ventas, administracion de campañas, efectividad de campañas, conocimiento del cliente, lealtad, segmentacion, modelos predictivos, comportamiento de clientes, comportamientos de compra, rentabilidad, LTV, loyalty, lealtad, outsourcing de BI, reduccion de costos en mercadeo, efectividad de campañas, bizzmind, bizzmind colombia, bizznews
crm, crm analitico, inteligencia de negocios, business intelligence, estrategia, estrategia comercial, mercadeo, estrategia de mercadeo, ventas, mercadeo y ventas, administracion de campañas, efectividad de campañas, conocimiento del cliente, lealtad, segmentacion, modelos predictivos, comportamiento de clientes, comportamientos de compra, rentabilidad, LTV, loyalty, lealtad, outsourcing de BI, reduccion de costos en mercadeo, efectividad de campañas, bizzmind, bizzmind colombia, bizznews
crm, crm analitico, inteligencia de negocios, business intelligence, estrategia, estrategia comercial, mercadeo, estrategia de mercadeo, ventas, mercadeo y ventas, administracion de campañas, efectividad de campañas, conocimiento del cliente, lealtad, segmentacion, modelos predictivos, comportamiento de clientes, comportamientos de compra, rentabilidad, LTV, loyalty, lealtad, outsourcing de BI, reduccion de costos en mercadeo, efectividad de campañas, bizzmind, bizzmind colombia, bizznews
crm, crm analitico, inteligencia de negocios, business intelligence, estrategia, estrategia comercial, mercadeo, estrategia de mercadeo, ventas, mercadeo y ventas, administracion de campañas, efectividad de campañas, conocimiento del cliente, lealtad, segmentacion, modelos predictivos, comportamiento de clientes, comportamientos de compra, rentabilidad, LTV, loyalty, lealtad, outsourcing de BI, reduccion de costos en mercadeo, efectividad de campañas, bizzmind, bizzmind colombia, bizznews
1. White paper: Social media and networking drive changes in financial services Tieto 2010
Social media and
networking drive
changes in financial
services.
What do Internet users
expect of social lending
and banking services?
8. White paper: Social media and networking drive changes in financial services Tieto 2010
Tieto Financial Services offers value added IT services to
banks, insurance companies and financial services providers.
We are the leading IT services partner for the financial industry
in the Nordics and one of the leading experts in capital markets,
transaction banking and front end transformation areas.
Our home market is the Nordic and Baltic countries, Russia
and the UK.
We have 40 years track record of partnering with major Nordic
financial institutions and helping them to meet the challenges
of the market. We help our customers to run their business
more efficiently, manage risks and boost growth opportunities.
With 2400 dedicated employees we currently serve more than
400 customers within the financial industry. Those customers
have chosen us for our deep industry knowledge and capabilities
to deliver innovative solutions with a solid return on investment.
Tieto is an IT service company providing IT, R&D and consulting
services. With approximately 16 000 experts, we are among the
leading IT service companies in Northern Europe and the global
leader in selected segments. We specialize in areas where we
have the deepest understanding of our customers’ businesses
and needs. Our superior customer centricity and Nordic
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www.tieto.com/financialservices
financial.services@tieto.com