Segment-Based Strategies for Mobile BankingCognizant
While retail banks have widely accepted mobile banking as a primary service channel, they can now apply customer segmentation tactics to develop mobile strategies, optimize customer retention and acquisition, and increase the adoption of mobile services.
Perspective- Multi Channel Banking: A Five Point Strategy Infosys Finacle
The last two decades have witnessed a paradigm shift in the way people bank. While the shift from branches to ATM based cash withdrawals and from there on to internet banking was slow, it has been a different story in the case of mobile banking. The growth in adoption of mobile banking over the last three years has been tremendous. Many banks have rolled out internet banking, mobile banking, call centers, ATM based transactions and video banking. But, have banks moved from multiple channels to true multi-channel banking with seamless cross channel experiences?
Here we explore a five point strategy that would empower banks and financial institutions to define a robust multi-channel offering.
The first Engagement Banking Masterclass report in our Insight Series explores strategies aimed at fostering meaningful customer engagement across digital channels.
Segment-Based Strategies for Mobile BankingCognizant
While retail banks have widely accepted mobile banking as a primary service channel, they can now apply customer segmentation tactics to develop mobile strategies, optimize customer retention and acquisition, and increase the adoption of mobile services.
Perspective- Multi Channel Banking: A Five Point Strategy Infosys Finacle
The last two decades have witnessed a paradigm shift in the way people bank. While the shift from branches to ATM based cash withdrawals and from there on to internet banking was slow, it has been a different story in the case of mobile banking. The growth in adoption of mobile banking over the last three years has been tremendous. Many banks have rolled out internet banking, mobile banking, call centers, ATM based transactions and video banking. But, have banks moved from multiple channels to true multi-channel banking with seamless cross channel experiences?
Here we explore a five point strategy that would empower banks and financial institutions to define a robust multi-channel offering.
The first Engagement Banking Masterclass report in our Insight Series explores strategies aimed at fostering meaningful customer engagement across digital channels.
Retail Banking: Delivering a Meaningful Digital Customer ExperienceCognizant
To compete effectively, banks must fully adopt digital technologies to enhance customer experience, by providing mobile banking, omni-channel banking options, digital personal financial management, and more.
PUSHTech provides solutions together with our partners for your industry to meet the unique needs of your organization. In addition, PUSHTech and technology partners offers custom solutions for marketers to help you innovate quickly and make the most of your mobile investment. Messages can be sent based on customer segments, location, and app usage history.
Banking in the Digital Era - Microsoft India PerspectiveMicrosoft India
Authored by Basudev Banerjee, Industry Marketing Lead, Microsoft & Vishnu Bhavaraju, Enterprise Strategy Architect, Microsoft, this document outlines Microsoft’s understanding of the digital and service delivery framework, target operating models and suggested business solution architecture and footprint within the BFSI vertical.
Digital Transformation in Banking Financial Services Industrysethnainaa
Digital Transformation is more than just moving from traditional banking system to
a digital one. It is a vital change in how banks and other financial institutions learn
about, interact with, and satisfy customer’s needs. The age of “Customer is King”
has truly arrived.
Case study: DBS's digitalization in Southeast AsiaVarun Mittal
DBS Bank‘s internationalization strategy is built on the cornerstone of a customer-centric digital platform which goes beyond banking by focusing on the customer’s lifestyle and evolving needs. EY has been a proud collaborator to DBS in this journey, advising on the formulation of strategy for Indonesia.
Opportunities for disruption in Financial Services (with a mobile focus)Nadya.Powell
A talk given at the IPA on opportunities for disruption in Financial Services with a focus on mobile. Three strategies to employ, case studies and three golden rules. Thanks to Zoe Decool for research help.
A deck looking at what Multi-channel means, the implications for the banking industry, why its important, how to get banks from zero to multichannel, and important considerations.
What is likely to outnumber the billions of human beings on planet earth over the next few years? The answer: mobile devices. While mobile devices have been around for several yea rs, there are two categories that have resulted in the explosive growth in this industry especially over the last two or three years – smartphones and tablets i .
Mobile Banking in 2020 - Mobile World Congress ReportNadejda Tatarciuc
Present report was presented at Mobile World Congress this year, showing the outlook for mobile banking by 2020! - how a younger world, more internet, crime, and activist governments will affect mobile banking penetration.
The Future of Retail Banking: Customized product offerings and self-service s...Zafin
With the best of intentions, banks often assume what customers want, push the wrong products and services, work in siloes and generalize. Banks tend to forget that their customers are human beings that evolve and so do their needs. Not everyone makes the same choice, so banks need to reflect this in their product offerings.
For banks to differentiate themselves and move forward, they need to allow customers and Relationship Managers to dynamically bundle products and services based on the customer’s preferences. The more you bank with me, the more value we will provide in return.
Under a Product and Pricing Lifecycle Management (PPLM) model, create suitable products and product bundles based on customer or other data across lines of business and business units.
Presented by Zafin’s Meenaz Sunderji, General Manager, Asia Pacific, at the 20th meeting of the World Savings and Retail Banking Institute’s (WSBI) Asia/Pacific Regional Group in Vietnam on May 21, 2014.
www.zafin.com
Disruption, mobile and financial servicesNadya Powell
A presentation given for the IPA on disruption, mobile and financial services. Three strategies to employ and the best disruptive uses of mobile out there. Thanks to Zoe Decool for research help.
Is DevOps a new role? Is it devs doing ops or ops doing dev? No, it is both working to deploy the best solution. Learn about DevOps and how Azure and Microsoft Visual Studio can help.
A slide deck produced for the Digital Government Exhibition at the Titanic Building Belfast showcasing Sysco Software Solutions public sector software implementations built on Microsoft Dynamics.
Retail Banking: Delivering a Meaningful Digital Customer ExperienceCognizant
To compete effectively, banks must fully adopt digital technologies to enhance customer experience, by providing mobile banking, omni-channel banking options, digital personal financial management, and more.
PUSHTech provides solutions together with our partners for your industry to meet the unique needs of your organization. In addition, PUSHTech and technology partners offers custom solutions for marketers to help you innovate quickly and make the most of your mobile investment. Messages can be sent based on customer segments, location, and app usage history.
Banking in the Digital Era - Microsoft India PerspectiveMicrosoft India
Authored by Basudev Banerjee, Industry Marketing Lead, Microsoft & Vishnu Bhavaraju, Enterprise Strategy Architect, Microsoft, this document outlines Microsoft’s understanding of the digital and service delivery framework, target operating models and suggested business solution architecture and footprint within the BFSI vertical.
Digital Transformation in Banking Financial Services Industrysethnainaa
Digital Transformation is more than just moving from traditional banking system to
a digital one. It is a vital change in how banks and other financial institutions learn
about, interact with, and satisfy customer’s needs. The age of “Customer is King”
has truly arrived.
Case study: DBS's digitalization in Southeast AsiaVarun Mittal
DBS Bank‘s internationalization strategy is built on the cornerstone of a customer-centric digital platform which goes beyond banking by focusing on the customer’s lifestyle and evolving needs. EY has been a proud collaborator to DBS in this journey, advising on the formulation of strategy for Indonesia.
Opportunities for disruption in Financial Services (with a mobile focus)Nadya.Powell
A talk given at the IPA on opportunities for disruption in Financial Services with a focus on mobile. Three strategies to employ, case studies and three golden rules. Thanks to Zoe Decool for research help.
A deck looking at what Multi-channel means, the implications for the banking industry, why its important, how to get banks from zero to multichannel, and important considerations.
What is likely to outnumber the billions of human beings on planet earth over the next few years? The answer: mobile devices. While mobile devices have been around for several yea rs, there are two categories that have resulted in the explosive growth in this industry especially over the last two or three years – smartphones and tablets i .
Mobile Banking in 2020 - Mobile World Congress ReportNadejda Tatarciuc
Present report was presented at Mobile World Congress this year, showing the outlook for mobile banking by 2020! - how a younger world, more internet, crime, and activist governments will affect mobile banking penetration.
The Future of Retail Banking: Customized product offerings and self-service s...Zafin
With the best of intentions, banks often assume what customers want, push the wrong products and services, work in siloes and generalize. Banks tend to forget that their customers are human beings that evolve and so do their needs. Not everyone makes the same choice, so banks need to reflect this in their product offerings.
For banks to differentiate themselves and move forward, they need to allow customers and Relationship Managers to dynamically bundle products and services based on the customer’s preferences. The more you bank with me, the more value we will provide in return.
Under a Product and Pricing Lifecycle Management (PPLM) model, create suitable products and product bundles based on customer or other data across lines of business and business units.
Presented by Zafin’s Meenaz Sunderji, General Manager, Asia Pacific, at the 20th meeting of the World Savings and Retail Banking Institute’s (WSBI) Asia/Pacific Regional Group in Vietnam on May 21, 2014.
www.zafin.com
Disruption, mobile and financial servicesNadya Powell
A presentation given for the IPA on disruption, mobile and financial services. Three strategies to employ and the best disruptive uses of mobile out there. Thanks to Zoe Decool for research help.
Is DevOps a new role? Is it devs doing ops or ops doing dev? No, it is both working to deploy the best solution. Learn about DevOps and how Azure and Microsoft Visual Studio can help.
A slide deck produced for the Digital Government Exhibition at the Titanic Building Belfast showcasing Sysco Software Solutions public sector software implementations built on Microsoft Dynamics.
net2phone presents an opportunity to upgrade your business phone system. Migrating to the cloud – via net2phone - will provide significant cost savings and the ability to communicate more effectively.
Enabling Hybrid Workflows with Docker/Mesos @OrbitzSteve Hoffman
Video here: http://bit.ly/oww-mesoscon2015-video
The promise of Mesos to create a datacenter-centric resource pool is a great idea. However, a decade old company with many different types of existing systems and unique workloads can't simply mass migrate to Mesos. That doesn't mean Mesos can't pay a huge part in unifying disparate workloads that construct existing systems while opening the door to new Mesos-centric development.
In this presentation, Steve will cover 3 very different use cases that are being unified under Apache Mesos including: Automated builds of existing code artifacts, automated builds of AWS AMIs via packer in EC2, and rolling deploys & supervision of Docker microservices across environments. The addition of Docker on Mesos has enabled this, but that doesn't mean that all Mesos slaves should be identical. See how the addition of localized support services on slaves can compliment your Docker on Mesos use cases.
Dynamics Day 2017 Melbourne: Digital Transformation with Dynamics 365 keynoteEmpired
Built for your business, Dynamics 365 works with existing systems, allowing you to implement business processes across silos. Start with what you need, expand at your own pace.
(Keynote by Microsoft's Craig Bates)
Dynamics Day 2017 Melbourne: Dynamics 365 Enterprise operationsEmpired
Learn about the latest release of Microsoft Dynamics AX, hear about business leaders who are using ERP in the cloud to be successful and what you can expect from Microsoft's enterprise ERP team in the coming months.
(APP310) Scheduling Using Apache Mesos in the Cloud | AWS re:Invent 2014Amazon Web Services
"How can you reliably schedule tasks in an unreliable, autoscaling cloud environment? This presentation talks about the design of our Fenzo scheduler, built on Apache Mesos, that serves as the core of our stream-processing platform, Mantis, designed for real-time insights. We focus on the following aspects of the scheduler:
- Resource granularity
- Fault tolerance
- Bin packing, task affinity, stream locality
- Autoscaling of the cluster and of individual service jobs
- Constraints (hard and soft) for individual tasks such as zone balancing, unique, and exclusive instances
This talk also includes detailed information on a holistic approach to scheduling in a distributed, autoscaling environment to achieve both speed and advanced scheduling optimizations."
Introduction to DevOps on AWS. Basic introduction to Devops principles and practices, and how they can be implemented on AWS. Introduces basic cloudformation.
Dynamics Day 2016: CRM Field Service and Project ServiceIntergen
Steven Foster and Microsoft’s Scott Smedley look at how Field Service and Dynamics Portals can change the way you serve your customers, ensuring you provide an intelligent and data-driven engagement that empowers employees and customers.
Dynamics Day 2017 Brisbane: Dynamics 365 Field and Project ServicesEmpired
Does your organisation need to increase project profitability or deliver highly optimised field services? This session will showcase how Microsoft's newest Dynamics 365 capabilities for project service automation and mobile field services can optimise your project delivery and field service capability.
Mark Johnson's AWS Chicago Healthcare Slides - 2016AWS Chicago
Published on Jun 28, 2016
In the AWS Healthcare Days presentation you’ll learn best practices for architecting cloud-based applications for the healthcare industry with a deep technical overview and demos. Topics to be covered in this presentation include building a healthcare analytics pipeline in the cloud, leveraging the cloud for mobile, connected devices, and IoT, and using infrastructure-as-code to automate your security and HIPAA compliance policies. You will also see how cloud technology partner, Cognizant, is helping healthcare providers manage cloud infrastructure at scale, as well as leveraging tooling to maintain the security and compliance of applications and environments through automation.
2016 AWS Healthcare Day | Chicago, IL – June 28th, 2016
To win against non-traditional competitors, retail banks must streamline operations and create innovative products and services, based on mobile, social and analytics technologies.
In this presentation, we look at this issue, the steps the banking community need to get right to engage with modern consumers and how to develop powerful mobile—based propositions that people actually want to use.
Digital Transformation in Banking Financial Services Industrydrishtipuro1234
Digital Transformation is more than just moving from traditional banking system to a digital one. It is a vital change in how banks and other financial institutions learn about, interact with, and satisfy customer’s needs. The age of “Customer is King” has truly arrived.
Next Generation Mobile Banking and Return on Investmentmistervandam
Fiserv white paper on how the advancement of mobile banking - particularly next generation features and functionality - are driving return on investment for financial institutions
Mobile is a Marathon - Fiserv White Papermistervandam
The mobile channel is here to stay, and enabling compelling mobile financial services requires discipline, planning, preparation and a sustained investment of both time and energy, much like training for a marathon.
South Africa: A Digital Innovation Hub for Financial ServicesSeymourSloan
South Africa is fast becoming one of the leading digital players in financial services along with Kenya and Tanzania. This piece explores how they have succeeded where others have stalled.
Challenges for the Future of Retail BankingDesignit
Digital transformation in retail banking is a thriving and complex phenomenon. We at Designit try to make sense of it by identifying leading trends in three deeply interdependent categories: new enabling technologies, new customer expectations, and new strategic trends. The future holds uncertainty and promise, but some immediate actions are patently necessary for banks that want to stay relevant in an increasingly dynamic scenario.
With the potential to create everything from new revenue opportunities, to increased customer acquisition to cost savings, mobile is changing the landscape of banking as we know it. The rollout of foundational mobile services is already yielding tremendous success, and by increasing security while keeping a keen eye on user experience, leading banks and financial services providers can offer more advanced mobile services, which will play a key role in their growth strategies.
By broadening mobile banking offerings, financial institutions will be positioned to increase mobile transactions, shift transactions away from higher-cost channels, and retain and attract more customers.
To be successful with mobile, VASCO understands that banks need to pay close attention to the security of mobile applications and consumers, without creating challenges for the user experience.
U.S. Retail Banking: Prescriptions for Channel Integration and BeyondCognizant
To achieve the dual goals of satisfying tech-savvy customers and boosting the bottom line, banks must first lay the foundation for integrated channels and fulfillment processes. Here is how they can embark on this two-laned path.
Digital Transformation is far beyond just moving from traditional banking to a digital world. It is a vital change in how banks and other financial institutions learn about, interact with and satisfy customers.
Mobile Wars: Fintech vs. Banks... and Big Tech in AmbushKatia Bazzocchi
Pure mobile banks gain users daily, as they benefit from accessible smartphone technology. Millenials are the principal users of mobile banks, and will soon be followed by Generation Z. As consumer expectations continue to be shaped by new technology and innovative consumer affairs, a full mobile strategy is key for traditional banks to maintain market share.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Neuro-symbolic is not enough, we need neuro-*semantic*
Centre for Disruptive Technologies Mobile Money & Payments Presentation
1. Center for Disruptive Technologies
Presented at Business & Financial Times of Ghana
Conference on Mobile Banking & Payment Solutions
22 March 2017
The Tanga Hotel
Accra
Transform
Exponential Africa
2. Our Key Objective:
Radically shifting conference participants to consider disruption scenarios in
payment solutions and mobile payments – “How Will Disruptors be Disrupted?”
3.
4. Thinking Differently to
Think Exponentially
Why every business
leader should know and
care about the impact of
disruptive technologies
5.
6. Faster & more convenient payment solutions
On-card real time payments
Digital currencies and wallets
Big data analytics
B2B payments
Digital ID – authentication & identification
Cyber security
Innovation/ disruption in payment processing:
7. • Social media platforms: Data can be used for sentiment analysis, cross
selling, up selling, fraud detection and more.
• Mobile apps: Consumers are increasingly demanding mobile apps on various
devices to enable an “always on” relationship with financial services
providers.
• The Internet of Things: e.g. the world of connected devices that allows us to
gather real-time information for use in underwriting, risk assessment,
premium calculation: Requiring big data analytics to unlock value/ insights.
Technologies disrupting payers & their distribution/ broker partners
8. In order to survive and thrive, EMEA
banks must innovate…
9. The ability to process news
through algorithms
Event-Driven information
will shift trading from
market related events
Faster dissemination of
media than social media
Access extensive real-time data
through specialised databases
and cloud-based analytics
Greater data convergence to
single view point convergence
of strategies
Automatic decision making
results in minimal human
interaction
In order to protect the market
from algorithmic trading, agility
will be required as regulations
are passed
Ex: Smarter and faster machines will allow
for different types of trading solutions than
those we are currently envisioning…
10. Streamlined Infrastructure
Automation of High-Value
Activities
Reduced Intermediation
The Strategic Role of Data
Niche, Specialised Products
Customer Empowerment
Major themes from how disruptive technologies
will drive payment solutions and mobile
payments…
13. To remain competitive and efficient in a changing digital world:
Payers need to transform their foundation IT architecture….
By (for example):
• Replace legacy administration platforms;
• Increase digitization of inbound & outbound communication;
Business process automation;
Process and product standardisation
Source: 15 June 2015 Saraswati Pramudi, Wipro BAS Architecture Practice
14. With respect to Mobile Banking…
The interest over "Mobile Banking" product is becoming
increasingly intense.
Applications and new technologies are spreading through
European banks mobilized to embrace this profitable product.
African banks are clear that they have been left "behind" in
this technological innovation.
Recent analyses underscore the need for banks to actively
respond to this new challenge and recent polls show that
Mobile Banking will fundamentally change retail banking in the
next five years.
Mobile offers good opportunities to meet consumer
preferences, increase loyalty, strengthen relationships and it
will bring a positive impact on bank profits
15. Mobile Banking Future
Money is changing as we become more mobile.
We know that the young of today become banking customers of tomorrow
New brands are emerging that are acting as ‘money vaults’ for consumers. They
are not banks.
A lot of financial services providers are ensuring that they are leading the new way
in shaping the Mobile Money
The demand is growing consumer trust and engagement will rise further beyond
mobile banking into payments and commerce
Now is the time for banks to strengthen their hand in the mobile space and
cement their position in the growing ecosystems in and beyond.
16. New Opportunities for Retail Banking
Banks have started thinking about how best to respond to the opportunities of mobile
banking. It is worth it if retail management understands the nature of what they are dealing
with.
Bank customers can ‘meet’ their bank every day, albeit remotely.
The mobile is :
-portable and accessible 24/7,
-simple and even exciting to use with its increasingly user-friendly interfaces
-has a unique ID which means its use and identification is specific to each customer
-Allows geographical positioning which in turn permits products and services to be tailored to different
territories and in the panoply of electronic devices
-the one that consumers most frequently use.
Mobile Banking – convenient and innovative
Banks are already seeing a step-change in the number and frequency of interactions they have with their customers
via mobile; something that was once a monthly experience is now happening daily with a mobile device.
Virtual commerce
Banks acting as the engine that drives digital commerce from the pre-purchase phase, to purchase financing, to
transaction processing, and finally through to consumer post-purchase activities.
Low cost- win market
To access under-banked and under-served customers in developed and developing
markets and develop market the banks can use the low-cost mobile channel and
innovative partnerships.
17. A Successful Mobile Banking Strategy
Mobile banking has moved quickly to become a point of differentiation and a
potential source of revenue for progressive banks.
Online banking is not simply using a Smartphone but it is at the hub of the
customer relationship.
Peter Wannemacher :analyst for Forrester, says, "The most obvious missed
opportunity among the 15 banks reviewed is that few are making effective use of
context to make information more relevant to customers. Sales is another big missed
opportunity, with many banks not even trying to cross-sell products and services
through the mobile channel.“
In Africa, the stats are even less impressive.
18. A Successful Mobile Banking Strategy
Increase enrollment and usage of Mobile Banking
One of the biggest impediments to enrollment today is that many banks still
require mobile banking customers to have an online banking relationship.
Smartphone providers have found a way to sign up for mobile banking and use
the service.
It is recommended a consistent sign-in process be used for both the online and
mobile banking relationships if a bank is going to require multifactor authentication.
It is very important to have a customer service team familiar with the mobile
banking platform and well trained to answer every question from customers.
19. A Successful Mobile Banking Strategy
More touch points apps and support SMS banking
Banks have to be able to provide support across all touch points also they
have to across alternative delivery methods, dedicated mobile website,
downloadable phone apps and tablet apps.
The offering of dedicated tablet mobile banking capabilities has definitely
lagged behind Smartphone applications but provides greater promise in many
ways due to the added functionality and preferable demographics of tablet
users.
20. A Successful Mobile Banking Strategy
Integration of Cross-Channel
There are other ways for customer's interactions with a bank to be
integrated. While being able to access customer support directly from the
mobile app a great example of cross-channel support.
It is very important the integration of social media within a bank's mobile
banking application, not only to show live tweets in real time on their mobile
banking platform, but their integration with Facebook and YouTube content is
one of the strongest in the industry.
21. A Successful Mobile Banking Strategy
Marketing and Cross-Selling Through Mobile
African Banks are doing very poorly in virtual marketing.
Mobile Banking channels have a bog in marketing potential.
We think that the market is on stage of acceptance of mobile banking by the
mass market. As a result, banks must begin to promote mobile banking to a
wider audience using messaging that appeals to those consumers who don't
understand the benefits of the channel.
22. Retail Banking in the next ……….years
Mobile banking is the next big thing in the retail banking industry. Over the next
five to 10 years, expect it to become as routine as using ATMs.
Successful customer experiences will require large technology investments, tricky
collaborations with competitors and a clear "own-the-customer" strategy.
The rewards for banks could be great if they will be open minded about disruptive
technologies, willing to learn marketing and security lessons drawn from trailblazing
developing markets.
Mobile banking opportunities may be looming on the horizon, but these
opportunities can only create worth-while value if banks consider three separate
perspectives:
1. Bank profits.
2. Banking industry.
3. The wider ‘mobile’ industry.
23. CONCLUSIONS REGARDING MOBILE BANKING TRENDS
With the growth in tablet use, consumers are able to access highly graphic and
sophisticated financial planning tools on the road or while multi-tasking in their
home.
As more innovative Smartphone applications are developed within and outside
the financial services sector, the ability for banks to keep pace becomes both more
difficult and more important.
By building an agile leadership team, banks can realize increased differentiation,
lower cost customer acquisition, improved channel efficiency, enhanced customer
retention, and greater revenues through cross-selling and up-selling of products and
services and through merchant-funded rewards.
By executing and optimizing a successful mobile banking strategy that is
integrated with a wider multi-channel strategy, banks will be better positioned for
the future mobile banking.
24. Thinking Differently to
Think Exponentially
HOW DO AFRICAN
BANKS BEGIN THE
INTERNAL
REORGANISATION
NECESSARY TO EVOLVE?
25.
26. Future trends and predictions:
• The continuing digital transformation of merchant payments
• A shift in power from data accumulation to data insights and applications
• The advent of noncard real-time payments
• Rapid growth and digital transformation in cross-border transaction banking
• Payments will be a cornerstone in the next phase of digital banking
Banks and Financial Services firms across Africa will increasingly invest to explore:
• Emerging technologies that are driving technological breakthroughs in payment
solutions and mobile payments across the African continent
• Partnerships between African and international technology companies at the
forefront of exporting African approaches to payment solutions to other
continents
• The future of payment solutions & mobile payments in light of exponentially
growing technology – Africa’s moonshots in the sector
27. Center for Disruptive Technologies
Ideation & Innovation for Business Needs. Outsourced
Specialists in Financial Services Solutions
Transform
Exponential Africa
28. Center for Disruptive Technologies
Contact us:
www.cdtafrica.com
+27 11 325 2008
Dr. Kwame Amuah Dr. Sharron L. McPherson
Co-Founder & Chair Co-Founder & Executive Director
kamuah@cdtafrica.com smcpherson@cdtafrica.com
Transform
Exponential Africa
Editor's Notes
But before we go further – let’s revisit our Key Objective for the Day.
Radically shifting FNB to become an exponential organisation will require that we go BEYOND THE UBERISATION OF FINANCIAL SERVCIES!
PETER DIAMANDIS’ 6 D’S OF EXPONENTIAL GROWTH EXEMPLIFIED:
DECEPTIVE - EARLY STAGES OF EXPONENTIAL GROWTH – DECEPTIVELY LINEAR
DIGITISED – ALLOWS US TO PUT A LAYER OF ANALYTICS ON TOP OF IT
DISRUPTIVE – ONCE THE GROWTH REACHES THE KNEE OF THE CURVE – TOO LATE
DEMATERIALISE – THINK ABOUT PHONES IN YOUR CAMERA
DEMONITISED – THE COST GOES DOWN AT AN ALARMING RATE
DEMOCRATICISED – EVERYONE HAS ONE OR HAS ACCESS
The point is to make here is that business is not just private – it’s also public and SOE’s that should also know and care.
Theme: The importance/change in the way information is consumed and sourcing new information. More data moves towards efficient markets hypothesis
Content:
Traditionally, algorthmic trading was based on the ability of computers to process market related information.
Recently, the ability for computers process event driven information without human intervention has changed they way information is related back to algorithmic models. These models now have an additional source of info to make trading decision on which provides a competitive advantage as well as changes the way in markets react to information. Efficient markets hypothesis.
More data, higher processing capabilities mean real-time adjustments, wider access to information and thus ultimately a convergence of strategies (efficient markets hypothesis – all info priced in, all individuals knowledgeable).
The use of algorithms will most likely be regulated as discrepancies in data can have major market impacts, thus, institutions will be required to be agile in the way they react to chanign environments and still keep the competitive edge.