Adaobi Chikeluba is seeking a position where she can apply her skills in organizational leadership, communication, and meeting goals to contribute to an organization's continuous growth. She has over 10 years of experience in human resources management, customer service, and radio broadcasting. Her CV highlights qualifications like an MA in Human Resources Management and skills in presentation, computer proficiency, critical thinking, and working well independently or as part of a team.

1. Adaobi Chikeluba C.V. Page 1
ADAOBI NNEAMAKA CHIKELUBA
Address: 38 Theophilus Oji Street, off Fola Osibo Road, Lekki Phase 1, Lagos.
Mobile: +234 803 454 9003, +234 802 424 5003
Mailing Address: G.P.O.Box 330, Marina, Lagos. Email: adaobichikeluba@gmail.com
OBJECTIVE/SUMMARY
To contribute to the continuousgrowth of an organization,by applying S.M.A.R.T objectives. Applying
exceptional skills, including organizational and communication skills, great work ethics and the ability to
work well in both team-oriented and self-directed environments,the company’s goals will be met and
exceeded.
SKILLS
 First-Rate Presentation and Communication Skills
 Computer Knowledge and Usage
 High Level of Trustworthiness
 Critical and Strategic Thinking
 Good Level of Emotional Intelligence
 Ability to Work Well UnderPressure and Meet Deadlines
 Proficiency in Microsoft Word, PowerPoint and Social Media
 Excellent Command of the English Language (Oral and Written)
 Impressive Organizational Skills
 Leadership and Management Skills
 TeamBuilding and Administrative Skills
 Multi-Tasking Skills
 Ability to Work With Little or No Supervision
 Great Interpersonal Relations
 The Ability to Adapt Quickly and Easily
 Conflict Resolution
PERSONAL EXPERIENCE
 CIONI LIMITED (ST LOUIS, MISSOURI, U.S.A)
o HR/Admin Executive (May 2012 – Present)
 Fromtime to time, I review job requirements as well as job descriptionsforall
positions.
 I periodically update the selection, testing, recruiting and interviewing system
within the company.
 I maintain the human resource base within the company, selecting recruiting,
orientating and training employees.
 I effectively manage the appraisal systemof employees, ensuring that it is user-
friendly.
 I organize training programs foremployees of the establishment, keeping them
up to date with trends.
 I manage the employee benefits system, by identifying employee needs and
monitoring benefit trends in other organizations.

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 I schedule and assign employees to different work duties. This is effectively
accomplished by identifying their skills and matching same with the training they
have received.
 I have also put a motivational systemin place. This is aimed at ensuring that
employees demonstrate a high level of work ethics at all times. Where necessary,
I have recommended disciplinary actions.
 I collate and maintain the employee database within the company.
 I also counsel employees, taking the time to mediate on employee issues as the
need arises.
 I work directly with the Managing Director, assisting her with managing
sensitive and confidential affairs, including,but not limited to, the bank accounts
as well as the bills of the company.
 Attending to business meetingsaccording to the directions of the Managing
Director, is another responsibility of mine.
 ZENITH BANK PLC (LAGOS STATE, NIGERIA)
o Customer Service Officer/Banking Officer (July 2005 - April 2012)
 Providing first level service to customers of the bank via face-to-face, phone and
e-mail interfaces.
 Selling the bank’s products and services to walk-in,as well as existing
customers.
 Preparation/update of training materials.
 Facilitating at training sessions for the bank’snew staff on Customer Service
Operations.
 Providing strategic ideasfor conflict resolution using my experience in Customer
Service, in line with laid down policies and procedures.
 Processing customers’ requests for the acquisition of e-products,including credit
& debit cards,internet banking,deposit notification,as well as opening and
closing of accountsetc.
 Processing requests for cheque books,fromcustomers and branches.
 Periodic reconciliation of data and log booksof daily transactions.
 Updating customers’mandateswith the bank.
 Supervising the call center for the Information Technology (IT) department of the
bank. This call center documented and resolved IT related concerns submitted
by staff with otherdepartments in the bank.
 Supervising co-workers in the CustomerService Unit, assisting themin attending
professionally and courteously to customersof the bank.
o MILESTONE:
o Was a member of a committee that was responsible for the installation of Zenith
Bank’s (1st
) Contact Centre – A call centre with dedicated and well-trained individuals,
committed to resolving customers’ issues.
o Facilitating classes at the Bank’s training school on Customer Service Operations and
receiving ‘A’ grades in the feedback reports of the participants.
 FEDERAL RADIO CORPORATION OF NIGERIA (ABUJA, NIGERIA)
o On-Air Personality (August 2003 – June 2005)
 Reading the news aswell as announcing, and presenting programmes as
scheduled.

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 Sourcing and gathering information used during programmes and in between
segments.
 Collaborating with a colleague to develop, produce and present a programme on
the air.
 Announcing upcoming programmes and anchorpersons before the network news
and other network programmes.
 Anchoring and hosting the early-morning segment on the radio.
 Participating in radio drama that was aired on the network.
 Voicing and recording adverts,jingles and programmes as required by some
producers.
 Covering events and compiling the reports fromsuch events for airing on the
radio.
o MILESTONE:
o Conceptualized, created, produced and presented a (radio) programme, with a fellow
Youth Corps member, for which we were recommended for and received
commendation letters from the National Youth Service Corps.
EDUCATION AND CREDENTIALS
2012-2013 WEBSTER UNIVERSITY,
ST. LOUIS, MISSOURI, U.S.A.
(Master of Arts, Human Resources Management)
2005 RADIO NIGERIA TRAINING SCHOOL,
FEDERAL RADIO CORPORATION OF NIGERIA, LAGOS, NIGERIA.
(Certificate in Basic Presentation)
1999-2003 BABCOCK UNIVERSITY,
ILISHAN-REMO, NIGERIA.
(Bachelor of Arts, Mass Communication)
1992-1998 FEDERAL GOVERNMENT GIRLS’ COLLEGE,
ONITSHA, NIGERIA.
(First School Leaving Certificate)
ADDITIONAL TRAINING/QUALIFICATIONS
 CERTIFICATE OF NATIONAL SERVICE (N.Y.S.C), SEPTEMBER 2004
 LETTER OF COMMENDATION (N.Y.S.C), AUGUST 2004
 SEMINAR ON BASIC CREDIT ANALYSIS, JULY 2005
 BASIC ACCOUNTING AND FINANCIAL ANALYSIS,JULY 2005
 BASIC PRESENTATION (RADIO NIGERIA), JANUARY 2005
PERSONAL DETAILS
Hobbies: Reading, Writing, Scrabble, Movies,Music , Travel, Chess, Cooking

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REFEREES
Available on request