1. Meroko, Temidire John
5, Bamiji Lawal Street, Bariga, Lagos
Mobile No: 07037142686
E-mail: merokot@gmail.com
Career Objective:
As an experienced customer service officer in a dynamic environment, I would like to put my earned
skills to good use and provide assistance to the customers by solving their queries and requests. While
earning this experience, I have gone through different situations and earned skills to handle the arising
problems and tricky conditions.
Employment History:
1. Organisation: Stanbic IBTC Bank Plc, Ogba Branch, Lagos State, Nigeria.
Position: Client Service Officer February 8, 2012- Till date.
Job Description
• Attend to related telephone calls and customer queries.
• Log completed Customer Complaints on the appropriate
Remedy Application on daily basis.
• File computer reports and all correspondence relative to own
department.
• Answer telephone call related to issues assigned.
• Proper documentation of all issues attended to.
• Statements: Issue off cycle statement, keep record of all
sources from customer.
• Reactive Selling: Identify cross selling and migration
opportunities, participate in active selling activities.
• Receive Standing Payment Order instructions and forward to
appropriate Unit for processing according to laid-down
procedures.
• Distribute mail received for own department.
• Configure internet banking requests for customers.
• Configure ATM cards and cheque book requests.
• Process Western Union Money Transfer payment.
• Process funds transfer requests (intra and inter-bank).
• Log FX transfer requests on O & M console.
• Configure mobile banking requests for customers.
• Attend to pension clients `enquiries; complaints and benefit
application requests.
• Log pension benefit requests on NAV and share point.
• Attend to mutual funds enquiries and complaints.

2. • Log mutual funds subscription and redemption benefit
requests on NAV.
Achievements:
1. I have helped in achieving 75% retention of the bank`s customers through reactive, cross –selling
and up-selling techniques.
2. I have converted 50% of the pension clients who did not have bank accounts with the bank. Most
recently, two pension clients were converted and brought in deals of 70 Million Naira to the book
of the branch.
3. I have won the monthly Wealth Series Quiz organised by the bank for 7 times between April 2014
and 2015.
4. I received recognition from the western Union Sales team for providing ideas on how to grow
sales of Western Union collection for the bank.
5. My branch won the Western Union Back to School Promo organised by the bank in 2014 through
the persuasive skills employed by me for bringing customers to receive Western Union at the
branch.
2. Organisation: Christ Court Tutorial Centre, Bariga, Lagos
Position: English Teacher July 5th, 2011- January 10th, 2012.
Achievements:
1. 80% of the students taught by me passed their English Language examination at distinction grade.
2. The tutorial centre experienced monumental growth in numbers through the teaching skills I
explored and support given to the tutorial centre during the period.
3. Organisation: UNICEF/NYSC Reproductive Health & HIV/AIDS Prevention
Programme, Gumel, Jigawa State,[Community Development
Service.]
Position: Project Facilitator Sept. 4th 2008-August 25th
, 2009.
4. Organisation: Government Day Secondary School, Gumel, Jigawa State
(NYSC).
Position: History Teacher Sept. 4th 2008-August 25th
,
2009.
Skills:
• Communication Skills
I am able to communicate clearly and fluently with a range of people, which is paramount in all aspects
of life, whether it is oral or written communication. With reference to written communication I am able
to produce quality reports and draw up insightful analysis.
• Planning and Organisation Skills
I am highly improved on my planning and organisation skills at Stanbic IBTC Bank Plc, Ogba, Lagos,
as I was given various responsibilities with specific deadlines. Thus with these skills I was able to
prioritise my tasks ensuring I met my deadlines.

3. • Analytical skills
Also my analytical skills were used to analyse problems in great detail and make recommendations for
solutions based on sound mathematical reasoning. Thus it has given me the ability to apply logical
thinking to solving complex problems.
• Excellent Time management Skill
Time is the most essential factor in any business and doing a lot of group coursework and working in
different organisation over the years has equipped me with the skills needed to manage my time
efficiently.
Educational Qualifications:
Institution: Obafemi Awolowo University, [A.C.E], Ondo, Nigeria
Discipline: B.A History
Class of Degree: Second Class (Hons.) Upper Division.
C.G.P.A (4.03/5.00) 2007.
Institution United Grammar School, Ode Irele, Ondo State.
Senior Secondary Certificate Examination 2002.
Personal Data:
Date of Birth: 27 January, 1981.
Sex: Male
Place of Birth: Lagos
State of Origin: Ondo
Local Government: Irele
Citizenship: Nigerian
Spoken Languages:
English Fluent
Yoruba Fluent
Hausa Basic
Interests:
Travelling, Meeting People, Writing and Conferencing
Professional Certification:
Institution: P4PE Institute, Institute of Professional Excellence, Lagos.
Programme: Certificate in Human Resources Management, October, 2014.
Institution: Institute of Recruitment Professionals, Member, October, 2014.
Institution: Carrington Heritage Centre for Professional Development, UK

4. Programme: Professional Certificate in Office Management and Customer Service
2011.
Institution: Pencils Films and Television Institute (PEFTI), Wale Adenuga Film
Production, Lagos State, Nigeria.
Programme: Professional Certificate in Presentation
Class of Degree: Upper Credit October, 2008
Award:
The Trans-Atlantic Slave Trade and Its Mystery to African Development; Pp 80-82, 2007.being a
contribution to the Students Journal of History Vol. 1.
Prizes:
Winner, Wealth Series quiz in June, July, September, 2013, December 2014, March, April and
June 2015 respectively, Organized by Stanbic IBTC Bank Plc.
Referees:
Available on request.