The document is a cover letter and resume submitted by Duduzile Radebe for a job position. She has over 10 years of experience in customer service roles, most recently as a customer service agent for South African Airways Merchants, where she handles escalated customer queries and issues refunds. Prior to that, she worked as a receptionist for The Headmaster's Corner. She believes her skills in communication, problem solving and learning new systems quickly make her a strong fit for the open position.

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10 June 2016
Good Day,
Please find attached an overview of my work experience and training. I am confident that my skills, attributes
and employment history will meet the requirements for the position available.
I have extensive experience inCustomer service role withpassion for process . I am an articulate , self motivated
and creative. My primary strength is my keenness to learn . This keenness to learn is the reason I have always
gone beyond the boundaries of any position I hold to grow myself . I have a passion for excellent customer
service and I am always looking for new ways in which to exceed customer expectations
Thank-you for your consideration for this role. I look forward to hearing from you.
Sincerely,
Duduzile Radebe
Duduzile Radebe
Contact Number: +27 635843856
Email address: duduzileradebe80@gmail.com
Physical address: 1127 Christian str , Orlando East , Soweto

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DuduzileRadebe
Personal Information
Date of birth: 13 September 85 Age: 30
Gender: Female Nationality: South African
Marital Status: Single Children: 1
Health: Good
Languages:  English (excellent writtenand spoken)
 Afrikaans (excellent writtenand spoken)
 IsiZulu (average writtenand spoken)
Education
2006 - Certificate in Call Center
2005 - Matric
Experience
January 2014 – Present | Customer Service Agent
South African Airways Merchants
Duties & Responsibilities
 Handling escalated queries from passengers and/or customers
 Providing help and advice to customers using organization’s product and services / weekly / monthly
monitoring reports for performance measurement required within the call centre environment
 Issuing refunds or compensation to customers
 Perform general administrative functions relating to the department
 Maintain strong relations with staff to ensure high staff morale
 Any other duties as required by the management team from time to time
January 2011 – June 2013 | Receptionist
The Headmaster’s corner
Duties & Responsibilities
 Booking appointments
 Meet and greet
 Update Client data
 Ordering Stock
 Stock taking
 Processing payments
 Sending business updates
 Perform one-on-one discussions with team members and adhere to performance management procedures

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DuduzileRadebe
Skills
 Intermediate knowledge of MS Office:
 Word
 Excel
 PowerPoint
 Excellent verbal and written communication skills
 Able to prioritise tasks to meet deadlines
 Able to learn and understand the functioning of complex software quickly and thoroughly
 Able to build relationships and engage across all levels within an organisation
 Proactive, work well individually as well as in a team
 Good analytical and problem-solving skills
 Attention to detail
 Good grasp of legislation relating to the workplace (BCoE Act, LR Act, etc.)
Additional short courses
 Customer service
 Calculating of domestic and International fare
 Amadeus
 Passenger Handling
Awards
 Best Reservation Call Centre agent – 2014 (senior management nominated award)
References
 Maureen Mpateni – Manager: The Headmaster’s corner
 071 903 9492
 Elias Mandishona – Team Manager: South African Airways (Merchants)
 0725502482