My presentation about how to apply lean and agile practices in change management - June 2016

1. IN CHANGE MANAGEMENT
APPLYING AGILE AND LEAN @jasonlittle | leanchange.org

2. @jasonlittle | leanchange.org
WHAT IS AGILE ALL ABOUT?
http://sli.do
Browse to:
Enter the code “agilechange"
click the ‘polls’ tab
enter your vote

3. @jasonlittle | leanchange.org
THE HIGHEST PRIORITY IS TO
SATISFY THE CUSTOMER THROUGH
EARLY, AND CONTINUOUS DELIVERY
OF VALUABLE SOFTWARE
Agile Manifesto, 2001

4. @jasonlittle | leanchange.org
THE HIGHEST PRIORITY IS TO BRING
MEANINGFUL CHANGE TO PEOPLE
BY TAKING A FACILITATION STANCE
The Agile Change Manifesto
this doesn’t exist yet, but I guarantee someone will trademark it.

5. @jasonlittle | leanchange.org
WHO’S OUR
“CUSTOMER”?

6. @jasonlittle | leanchange.org
INDIVIDUALS AND
INTERACTIONS OVER
PROCESSES AND TOOLS

7. @jasonlittle | leanchange.org
WORKING SOFTWARE OVER
COMPREHENSIVE
DOCUMENTATION

8. @jasonlittle | leanchange.org
CUSTOMER
COLLABORATION OVER
CONTRACT NEGOTIATION

9. @jasonlittle | leanchange.org
RESPONDING TO CHANGE
OVER FOLLOWING A PLAN

10. @jasonlittle | leanchange.org
AGILE IN 2001
The people who just got it.
Innovators and early adopters

11. @jasonlittle | leanchange.org
AGILE IN 2005
The descent of the certifications
Early Majority

12. @jasonlittle | leanchange.org
AGILE IN 2010
The descent of the frameworks
Late Majority

13. @jasonlittle | leanchange.org
AGILE IN 2015
The non-software crowd
Laggards

15. @jasonlittle | leanchange.org
AGILE? PAHLEEEZE!

16. @jasonlittle | leanchange.org
AGILE TODAY
Agile innovators and early adopters are latching onto OD and CM concepts
CM/OD innovators and early adopters are latching onto Agile concepts

17. @jasonlittle | leanchange.org
KOTTER? PAHLEEEZE!

18. @jasonlittle | leanchange.org
HOW CAN WE GET
THEM TO…

20. @jasonlittle | leanchange.org
REQUIREMENTS BUILD TEST DEPLOY
6 month project
TRADITIONAL
FUNCTIONAL
TEAM
FUNCTIONAL
TEAM
FUNCTIONAL
TEAM
FUNCTIONAL
TEAM
HANDOFF HANDOFF HANDOFF
CUSTOMER
FEEDBACK
REQUIREMENTS
BUILD
TEST
DEPLOY
REQUIREMENTS
BUILD
TEST
DEPLOY
REQUIREMENTS
BUILD
TEST
DEPLOY
REQUIREMENTS
BUILD
TEST
DEPLOY
2 weeks 4 weeks 6 weeks 8 weeks
AGILE
CROSS-FUNCTIONALTEAM
CUSTOMER
FEEDBACK
CUSTOMER
FEEDBACK
CUSTOMER
FEEDBACK
CUSTOMER
FEEDBACK

21. @jasonlittle | leanchange.org
FULL STACK AGILE TEAM 1
FULL STACK AGILE TEAM 2
FULL STACK AGILE TEAM 3
FULL STACK AGILE TEAM 4
CHANGE
CHANGE
LEGAL
MARKETING
FINANCE
RISK
COMPLIANCE
HR
integrate any core function into the team
CHANGE

22. @jasonlittle | leanchange.org
DIVERSITY IS BEING ASKED TO
THE PARTY. INCLUSION IS
BEING ASKED TO DANCE
Lajuanda Asemota

23. @jasonlittle | leanchange.org
TRADITIONAL
CHANGE
Standards
Process-driven
Tools and Templates
Plan-driven
Change Activities
Urgency
Change people own it
USING AGILE
FOR CHANGE
Contextual
People-driven
Face-to-Face
Feedback-driven
Experiments
Purpose
People directly affected own it

24. @jasonlittle | leanchange.org
INDIVIDUALS AND
INTERACTIONS
visualize work
lighter-weight tools

25. FACE TO FACE INTERACTION

26. IT CHANGE OWNS THE WALL

27. LIGHTER-WEIGHT TOOLS
LEANCHANGE.ORG/RESOURCES

28. @jasonlittle | leanchange.org
“WORKING
SOFTWARE”
diagnostics over metrics
co-created change plans

29. DIAGNOSTICS OVER METRICS

30. CO-CREATED CHANGE PLANS

31. @jasonlittle | leanchange.org
“CUSTOMER
COLLABORATION”
#NoPPT #NoSharepoint
customer empathy

32. #NOFORMS #NOPPT

33. #NOSHAREPOINT

34. TRY IT YOURSELF

35. @jasonlittle | leanchange.org
“RESPOND TO
CHANGE”
wing it
customer empathy

36. @jasonlittle | leanchange.org
THE DIFFERENCE BETWEEN
EXPERTS AND BEGINNERS IS THAT
EXPERTS KNOW THEY’RE WINGING
IT.
unknown…well , to me anyway

37. WHOOPSIE, TIME WASTED…

38. …BUT IN A GOOD WAY.

39. @jasonlittle | leanchange.org
IF YOU’RE NOT PASSIONATE
ABOUT BRINGING MEANINGFUL
CHANGE, GET OFF THE PATH.
Daryl Conner

40. @jasonlittle | leanchange.org
IS THIS MAKING ANY SENSE?
http://sli.do
Browse to:
Enter the code #agilechange
enter your vote

41. @jasonlittle | leanchange.org
IF YOU ANSWERED 1
SORRY! BUT THERE IS HOPE!
▸ go to meetup.com and join a local Agile meet up.
▸ find local companies that are adopting Agile and go talk to
them

42. @jasonlittle | leanchange.org
IF YOU ANSWERED 2
GOOD, EXPERIMENTING IS THE BEST WAY TO LEARN!
▸ go sit with whoever it is you’re “trying to change”, and not with your department
▸ make a personal kanban board showing all the things you’re working on, make
it public
▸ start daily standup meetings for 15 minutes every day on every change initiative
you’re working with
▸ stop making powerpoint
▸ really, stop making powerpoint
▸ have bi-weekly retrospectives with your team, and the people you’re ‘trying to
change’ about how the overall change is progressing. Use that data to change
your change plan

43. @jasonlittle | leanchange.org
IF YOU ANSWERED 3
PERSONAL ACCOUNTABILITY!
▸ write down an experiment you want to try
▸ write your email address on the paper, and the date you would like to be
contacted
▸ give it to someone you don’t know (or email your experiment to me at
jason@leanintuit.com )
▸ phrase it like this: Objective - I want to <do this> because I think this
<outcome will emerge>. My key results would be <your own self-
measurements>
▸ Example: I want to know if our change management practice is effective so
I’m going to talk to 10 people directly impacted by the change and bring their
feedback back to our change team by Aug 1.

44. @jasonlittle | leanchange.org
IF YOU ANSWERED 4
WAKE UP!
▸ not as is, “wake up, you don’t get it”, it’s “wake up”
meaning you were probably bored throughout this whole
thing!
▸ Seriously though, start following people like Jen Frahm,
Heather Stagl, Jurgen Appelo, Esther Derby, Don Gray,
Niels Pflaeging, Paul Gibbons, Craig Larman, Diana Larsen.
They are people who live in the Agile, Change/OD, and
management spaces who are building bridges between
these communities

45. @jasonlittle | leanchange.org
IF YOU ANSWERED 5
YEEEER UP!
▸ Alright smarty pants, correct me!
▸ Seriously though, go to Agile events and connect with
Agile Coaches who desire more help with OD and
Change.

46. SHU (BEGINNER)
VISUALIZE WORK, DO STANDUPS, WORK
IN WEEKLY SPRINTS, DO RETROSPECTIVES
Follow the process, don’t question it until you know you should

47. HA (ADVANCED)
CULTURE HACKING, LIMIT NUMBER OF IN-PROGRESS
CHANGES, USE EXPERIMENTS INSTEAD OF
EXECUTING CHANGE ACTIVITIES, “BREAK THE RULES”
Realize you can change the rules to suit your context

48. RI (EXPERT)
CREATE YOUR OWN CONTEXTUAL CHANGE
FRAMEWORK USING THE MOJITO METHOD
Realize that you own your process and can create it

49. KOKORO (SIMPLIFY)
SMALL INTERVENTIONS AND MOVEMENTS
OVER TIME. ONLY CONVERSATIONS MATTER.
No more frameworks do you require…a Jedi you are

50. @jasonlittle | leanchange.org
Questions?
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