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3	
  Techniques	
  for	
  
Architecting	
  Change
MIKE EDWARDS, JASON LITTLE
@MIKEEEDWARDS @JASONLITTLE #AAB15
What	
  will	
  you	
  try	
  next	
  week?
what you’ll try
your email address
(if you want to chat
about it)
Find	
  a	
  	
  
partner!
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Stand	
  back	
  
to	
  back	
  
Change	
  3	
  
things	
  about	
  
your	
  
appearance
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Face	
  each	
  
other	
  
Guess	
  what	
  
has	
  changed
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Who	
  
removed	
  
something?
http://29.media.tumblr.com/tumblr_ldtegca2s71qbtr75o1_400.jpg
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Change	
  is	
  
about	
  loss
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Round	
  2!
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Just	
  Kidding!
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
SPOTIFY
VALVE
ZAPPOS
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
YOUR ORGANIZATION
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
http://www.transformersmovie.com/img/parallax/about_transformer.png
Transform!
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
YOU ARE HERE
UTOPIA IS HERE…WE THINK
OR WAS IT HERE?
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
#NoResistance
MOVABLES
Early adopters and early
majority who need to be
inspired or be shown ‘how’
to do the change
MOVERS
Innovators who will take
action and become
change champions.
IMMOVABLES Laggards who will either
opt-out or grudgingly come
along for the ride
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
We	
  need	
  1	
  volunteer	
  from	
  each	
  table
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Changing	
  one	
  thing	
  affects	
  everything
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
In-­‐
Directly	
  Affected
Directly	
  
Affected
Going	
  Agile Release
Team
Pilot Agile
Team
Executive
sponsor
expects
‘standardized’
status reports
PMO expects a
Gantt Chart
!!
Blast	
  Radius
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
People	
  see	
  things	
  differently
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Conversations	
  Create	
  Understanding
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Co-­‐Create	
  
Change	
  
Everyone	
  
has	
  input…	
  
..but	
  
someone	
  
decides
Executives
Management
Teams
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Break	
  into	
  
groups
Agile Coaches
and
Consultants
Managers
Team
Members
(developers,
BA’s
testers etc)
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
In	
  Your	
  
Groups…
What is making you happy?
What is making you sad?
What is making you mad?
What would you change?
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Group	
  your	
  
insights
Managers Team Coaches
Theme/Category
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
EXECUTIVES
MANAGERS
TEAMS/STAFF
PERSPECTIVE
DATA
SUPPORTING
THE CHANGE
HOLDING BACK
THE CHANGE
THEME 1 THEME 1I
Perspective	
  Matters
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
40,000 Person Organization
10 to 80 teams within a year
What the coaching team wanted to
know:
- what is making the teams happy/
sad/mad?
- what was their opinion of working
with an agile coach?
- in context of what is making teams
mad/sad/glad, what do they feel
needs to be improved?
- Do you want to keep going with
Agile?
Case	
  Study
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Release	
  the	
  
hounds!
Directors
Managers
Scrum
Masters
“Kanban
Leads”
Teams
Teams
Teams
Teams
VP’s
Coaching
Team
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
What	
  They	
  Learned
•Validation that the teams wanted to continue doing
agile in this VP’s organization
•Everyone loved doing this, it was better than just a
survey!!
•A list of challenges that need to be removed to help
improve teams fluency and prioritized initiatives
•Alignment across all the Directors on the shared
Challenges
•VPs, Director’s and Managers hearing what the
individuals were saying that gained the support for
action – “PRICELESS”
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Was	
  it	
  worth	
  
it?
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
A	
  Smaller	
  	
  
Organization
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Insights	
  
These	
  
techniques	
  
help	
  you	
  figure	
  
out	
  what	
  
approach	
  to	
  
take
Blast
Radius
Perspective
Map
Change
Canvas
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Options	
  
What	
  can	
  we	
  
do?	
  	
  
How	
  hard	
  will	
  
it	
  be?	
  
Is	
  it	
  worth	
  it?
CostValue
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Experiments	
  
Think	
  of	
  
changes	
  as	
  
small,	
  time-­‐
bound	
  
experiments	
  
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
A	
  Feedback-­‐Driven	
  Approach	
  to	
  Change
leanchange.org
Then	
  Visualize	
  it
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Then	
  Visualize	
  it
INTRO BRIDGE TECHNIQUES CHANGE AGILITY VISUALIZE
Thank	
  You!	
  
@mikeeedwards	
  
@jasonlittle	
  
#aab15
leanchange.org
leanintuit.com
leadingforchange.ca/
happymelly.com
HANDOUTSThese are slides, photos and information from other
presentations about Lean Change Management
VISUALIZE YOUR CHANGE WORK
INSIGHTS OPTIONS EXPERIMENTS
PREPARE INTRODUCE REVIEWTHEME
COMMUNICATION
AWARENESS
TRAINING
ABANDONED!
SUPPORT
HOW WE WORK
15-minute standup, 3x per week
Weekly Insights review
bi-weekly Options review
bi-weekly retrospective
quarterly change canvas refresh
IMPORTANT NOTES
BLOCKED
CANVASES HELP CREATE ORGANIZATIONAL ALIGNMENT
FRAGMENTATION
- Unclear vision for
change
- Lack of awareness
- Lack of urgency
REINFORCEMENT
- Clear vision
- Quick wins celebrated
- Autonomy,
engagement
- create big visible room
- create team/
department canvases
- organize lean coffee
sessions
- marketing! (make
posters and stuff!)
ACTIONS
ALIGNED FRAGMENTEDFRAGMENTED
- weekly lean coffee
- executive sponsored
lean coffee
- monthly retrospectives
- refresh strategy
canvas
- celebrate wins!
- review progress
ONGOING ACTIONS
- Leverage internal
networks
- Build understanding
- Encourage honest,
open dialogue
ALIGNMENT BUILDING
INNOVATORS EARLY MAJORITY LATE MAJORITY LAGGARDS
TIME
http://deltapartners.ca/blog @gschaadt #goat14
#goat14
ORGANIZATIONAL CHANGE CANVAS
@jasonlittle
#tas14
CREATE A STRATEGIC
CHANGE CANVAS
VALIDATE WITH THE
PEOPLE AFFECTED
J
L
FEED TEAM
FEEDBACK INTO YOUR
STRATEGIC CHANGE
CANVAS
@jasonlittle
CREATE A TACTIAL CHANGE
CANVAS THE TEAMS OWN

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