Partners from local, state and national initiatives are working together to understand how to meet the conditions of collective impact. Organizations often seek like-minded partners in order to reach common goals. Partnerships are formed. Meetings are held. But to what end? Stakeholders are convened from numerous programs aimed at support community well-being. These partnerships often find themselves continuing to focus on the outcomes for individuals, rather than on the collective impact of aligned partners throughout the community. Over time, meeting attendance falls and partners end up falling short of measurable results. What causes these well-intentioned efforts to flounder? This workshop series will detail how partners and stakeholders can understand and implement the five conditions of collective impact by implementing the RBA framework. Each webinar will focus on a specific condition, allowing participants to have a deeper understanding of what it takes to practically apply RBA to meet that condition. The series will also include case studies that illustrate how partner organizations can align their efforts to achieve measurable community results with sustainable change. Participants are encouraged register for the full series, as each webinar will build upon the content from previous sessions. Check out more videos and webinars on our website: https://clearimpact.com/resources/videos/

1. FPSI/RLG 1
Deitre Epps, Partner
Results Leadership Group
www.resultsleadership.org
MEASURABLE RESULTS
FOR CLIENTS AND COMMUNITIES

2. FPSI/RLG 2
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
Your Shared Experiences
• During the last webinar, we invited you to join in the webinar
conversation by sharing your experiences with community
partnership and other collective impact initiatives.
• Does your community partnership have a clear results
statement that aligns multi-sector partners?
• Does your community have a comprehensive community action
plan that includes the role and strategies of multiple partners?

3. Today’s Objectives
By the end of the webinar, participants will:
 Deepen their understanding of Results Based Accountability (RBA) and its
application to the conditions of Collective Impact
 Understand how RBA can be applied for planning and implementing
mutually reinforcing activities
• Identifying the role of various partner in population level change
• Community Residents Engagement in Culturally Appropriate Activities
 Understand how they can join in the development of a Community of
Practice for shared learning for Achieving Measurable Collective Impact
with RBA

4. Today’s Objectives
Sharing My Experiences:
 Community Leader
 Results Based Facilitator
 Executive Coach (community / organization leaders)
 Human Services Administrator / Consultant
 Program Evaluator
Learning About our Shared Experiences:
 All Webinar Poll Participants – Australia, Canada, New Zealand,
South Africa, United Kingdom, United States of America

5. Developing*a*Community*of*Prac5ce*
*for*RBA*and*Collec5ve*Impact*
FPSI/RLG 5
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

6. Five Conditions of
Collective Impact
 A Common Agenda
 Shared measurement
 Mutually reinforcing activities
 Continuous communication
 A backbone support organization

7. 1. Starting with ends, working
backwards to means
2. Data-driven,
transparent decision making

8. 1. Affirm an explicit result statement
to express the desired condition
of well-being for your community
partnership’s work together
2. Co-develop a comprehensive
action plan with community-wide
strategies and partners to
implement the plan

9. 1. Distinguish between population
measures (indicators) and
performance measures
2. Continuous improvement at all
levels: population, service system,
organization and program

10. Mutually Reinforcing Activities
What are they?
 Mutually Reinforcing Activities
Coordinating collective efforts to
maximize the end result
-Collective Impact Forum

11. FPSI/RLG 11
Story behind the baseline
Partners (with a role to play in turning the curve)
What Works
Comprehensive Community Action Plan (with Budget)
Result: All Maryland Children Enter Kindergarten Ready to Learn
Indicator
Baseline
How are
we doing?
Why?
Help?
Options?
Propose
to do?
Turn-the-Curve Thinking™: Talk to Action
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

12. 1. Strategies and partners are clearly
indentified to address multiple
factors of the story behind the data
2. Leaders work collaboratively to
align their actions to maximize
client impact

13. FPSI/RLG
13
Result: All Maryland Children Enter Kindergarten
Ready to Learn
Mutually Reinforcing Activities/ Multi-sector partners
Program Performance Measures
(baselines)
ENDMEANS
Client outcomes END
Population
Accountability
Performance Accountability
1. Doing the
right things?
2. Doing those things right?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
%

14. Building(a(Movement(with((
Results4based(Accountability((((
Annie*E.*Casey*Founda5on*–*Leadership*in*Ac5on*Program*(2002E2008)*
• Maryland(Leadership(in(Ac<on(Program((school(readiness)(=>(
• Bal<more(Leadership(in(Ac<on(Program((school(readiness)=>(
• Babies(Born(Healthy(Leadership(in(Ac<on(Program((healthy(babies)(
B’More**for*Healthy*Babies*(2009E2012)**–*Bal<more(City(Health(Department(in(
partnership(with(CareFirst(BlueCross(BlueShield(and(The(Family(League(of(
Bal<more(City,(Inc.(and(community(partners(including(Bal<more(Medical(System(
and(University(of(Maryland(Medical(System(Founda<on((
• Achieving)School)Readiness:)A)Five)Year)Ac5on)Agenda)(2002)))
• Bal5more’s)Five)Year)Ac5on)Plan)Towards)Achieving)School)Readiness)(2005))
• The)Strategy)to)Improve)Birth)Outcomes)in)Bal5more)City))(2009))
hIp://www.healthybabiesbal5more.com/uploads/file/pdfs/SIBO%20Strategy%202009.pdf)
FPSI/RLG 14
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

15. Action Plan Examples: Mutually Reinforcing Activities
FPSI/RLG
15MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
Maryland Early Care and
Education Committee
Achieving
School
Readiness:
A 5-Year Action
Agenda for
Maryland
(2002)

16. Maryland*Early*Care*and*Educa5on*CommiNee*
*FiveEYear*Ac5on*Agenda***
For*Achieving*School*Readiness*(2002)*
FPSI/RLG 16
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
Result:*All(children,(birth(through(age(five,(will(have(access(to(quality(to(early(care(
and(educa<on(programs(that(meet(the(needs(of(families,(including(full4day(op<ons.(
Result:*Parents(of(young(children(will(succeed(in(their(role(as(their(child’s(first(
teacher.(((
Result:*Children,*birth*through*age*five,*and*their*families*will*receive*the*necessary*income*
support*benefits*and*health*and*mental*health*care*to*ensure*they*arrive*at*school*with*
health*minds*and*bodies(
Result:*All(early(care(and(educa<on(staff(will(be(appropriately(trained(in(promo<ng(
and(understanding(school(readiness(readiness.((

17. Maryland*Early*Care*and*Educa5on*CommiNee*
*FiveEYear*Ac5on*Agenda***
For*Achieving*School*Readiness*(2002)*
FPSI/RLG 17
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
Result:*All(Maryland(ci<zens(will(understand(the(value(of(quality(early(care(and(
educa<on(as(the(means(to(achieve(school(readiness.((
.(
Result:*Maryland*will*have*an*infrastructure*that*sufficiently*funds,*and*holds*
accountable*its*school*readiness*efforts.*(
The(Maryland(Early(Care(and(Educa<on(CommiSee(was(convened(by(the(Sub4
cabinet(for(Children,(Youth(and(Families,(the(Annie(E.(Casey(Founda<on,(and(the(
Council(for(Excellence(in(Government((
(hSp://marylandpublicschools.org/NR/rdonlyres/DA79E0F64DFA144D654A0B34
B35F12CCBEF2/12970/MD_Classroom_4_2007.pdf)(

18. Action Plan Examples: Mutually Reinforcing Activities
FPSI/RLG
18MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
Coordinating
collective efforts
to maximize
the end result
– Collective Impact Forum

19. Bal5more’s*Five*Year*Ac5on*Plan**
Towards*Achieving*School*Readiness*(2005)*
*FiveEYear*Ac5on*Agenda***
For*Achieving*School*Readiness*(2002)*
FPSI/RLG 19
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
Affirmed*the*6*Maryland*Results*for*Bal5more*ac5on*agenda*planning.*
*Added*one*addi5onal*local*result*(see*below)*
Organized*into*CommiNees*for*each*result*area/target*popula5on(
.(
Result:*Bal5more*City*schools*will*be*prepared*to*receive*all*children(
Mul<4Sector(Partners(public,(private(and(non4profit(organiza<ons(and(founda<ons,(
including:(Bal<more(City(Health(Department,(Social(Services,(Public(School(System,(United(
Way,(Head(Start(and(other(local(nonprofits(represen<ng(faith4based(communi<es,(out4of4
school(<me(organiza<ons,(and(family(services.(
hSp://www.aecf.org/resources/many4things4we4need4can4wait4the4child4cannot/(

20. B’More*(Bal5more)*for*Healthy*Babies*
20
Strategies:*
• Safe(Sleep(Campaign(
• Home(Visi<ng(
• Baby(Basics((
• B’More(Fit((
• Family(Planning((
• (Teen(Pregnancy(Preven<on((
*All(babies(are(born(full(term(at(a(healthy(weight(and(ready(to(thrive(in(healthy(families.((
Strategies:*
• Smoking(Cessa<on((
• Literacy((
• Preven<ng(Substance4exposed(
Pregnancies((
• Housing(((
• Prenatal(Care(
• HOPE(Project(
http://healthybabiesbaltimore.com

21. 1. Strategies and partners are clearly
indentified to address multiple
factors of the story behind the data
2. Leaders work collaboratively to
align their actions to maximize
client impact

22. Example Sources of
Community (Indicator) Data
 Ready at Five
http://www.readyatfive.org/school-readiness-data/
jurisdictional-readiness-data-2015.html
 Baltimore Neighborhood Indicators Alliance
http://bniajfi.org
 Health Indicator Warehouse
http://www.healthindicators.gov

23. re
getting
dySource: Maryland State Department of Education
• 76% of Baltimore City’s
kindergarten students are fully
school-ready in 2013-2014, a
48-point readiness gain from
2001-2002.
• The City’s kindergarteners are
within 7 points of their Maryland
peers (83% fully ready) and
show greater long-term
improvements (48 points
compared with a 34 point
improvement in the state).
Continued Our Strong Progress (Ready at Five)
MMSR, 2013-2014

24. High Action
High Alignment
FPSI/RLG 24
Personal Leadership Accountability
Aligned Actions
Theory of Aligned Contributions
– Jolie Bain Pillsbury
http://rbl-apps.com/TOAC.php

25. FPSI/RLG 25
The Matter of Baselines
Baselines have two parts: history and forecast
History Forecast
Turning the Curve
OK?
Return* on
Investment
* The “ROI” is not financial, it is Results
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

26. FPSI/RLG 26
Indicator
Baseline
Result:
Turn-the-Curve Thinking™: Talk to Action
Story behind the baseline Research AgendaWhy?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

27. FPSI/RLG 27
The Story Behind the Baseline
 Root Causes (ask “Why?” five times)
 Share and discuss the positive and
negative causes and information
 Prioritize – which are the most important
to address to “turn the curve” of the
baseline?
 Research agenda
What research exists? What are the knowledge gaps?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

28. FPSI/RLG 28
Force Field Analysis
Factors Contributing?
Factors Restricting?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

29. FPSI/RLG 29
Indicator
Baseline
Story behind the baseline
Result:
Research Agenda
Turn-the-Curve Thinking™ Talk to Action
Partners (with a role to play in turning the curve)Help?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

30. FPSI/RLG 30
Partners
 Who are partners who may have
a role to play in turning the
curve?
 How are partner with the lived
experience being included as
partners?
 Does the story behind the curve
suggest any new partners?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

31. FPSI/RLG 31
Indicator
Baseline
Story behind the baseline
Partners (with a role to play in turning
the curve)
Result:
Research Agenda
Turn-the-Curve Thinking™: Talk to Action
What Works Research AgendaOptions?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

32. FPSI/RLG 32
What Works
 Options for actions to “turn the curve”?
 Research-based (e.g. kangaroo care)
 Low-cost/no-cost?
 Off-the-wall ideas?
 Research agenda?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

33. FPSI/RLG 33
Indicator Baseline
Story behind the baseline
Partners (with a role to play in turning the curve)
What Works
Result:
Research Agenda
Research Agenda
Turn-the-Curve Thinking™: Talk to Action
Criteria: Leverage; Feasible; Specific; Values
Strategy
Propose
to do?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

34. FPSI/RLG 34
Strategy
Recommendations
 Leverage: will the strategies “turn the
curve” of the baseline?
 Specific: who, what, when, where,
how?
 Feasible (a.k.a. “reach)?
 Consistent with community resident
and organizational partner values?
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

35. Choosing Action Plan Strategies
Selection
(Rating: High, Med, Low) *
• .(
35
Leverage* Specific* Feasible* Values**
Strategy(1( H( H( H( H(
Strategy(2(
Strategy(3(
Strategy(3((

36. 36
1. Community Result
2. Indicators
3. Story Behind the Baselines
4. Strategies
Programs
Program A
Program B
Program C
Local __________
Federal __________
Businesses _________
Civic __________
Non-profits _________
Program A
Performance Measures
Story Behind the
Baselines
• Action Plan & Budget
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

37. FPSI/RLG 37
How
much did
we do?
The Three Kinds of Program Performance Measures
How well
did we do
it?
Is anyone
better off?
Quantity QualityEffectEffort
# %
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

38. FPSI/RLG 38
Story behind the baseline
Partners (with a role to play in turning the curve)
What Works
Quality Improvement / Action Plan (with Budget)
Program:
Performance
Measure
Baseline
How are
we doing?
Why?
Help?
Options?
Propose
to do?
Turn-the-Curve Thinking™: Talk to Action
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

39. RLG 39
Friedman, Mark. Founder of the Fiscal Policy Studies Institute and author of:
Trying Hard Is Not Good Enough (Trafford, 2005)
www.resultsaccountability.com; www.raguide.org
Kania, John, and Mark Kramer. Collective Impact. Stanford Social
Innovation Review (2011)
http://ssireview.org/articles/entry/collective_impact/
Ready At Five, School Readiness Data, Readiness Matters
www.readyatfive.org
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES
Acknowledgement
Portions of these materials draw upon the work of:

40. Developing*a*Community*of*Prac5ce*
RBA*and*Collec5ve*Impact*
40
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

41. FPSI/RLG 41
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

42. Join(us(in(Bal<more,(MD(this(June(1st(–(3rd(to(learn(
more(about(how(nonprofits,(government(agencies,(
and(founda<ons(are(using(Results4Based(
Accountability(and(Results(Scorecard(to(create(
measurable(improvement(for(children,(families,(and(
communi<es(around(the(world.(
Visit www.MeasurableImpact2016.com for more information

43. FPSI/RLG 43
MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES

44. FPSI/RLG 44
Thank You!
Deitre Epps
deitre@resultsleadership.org
www.resultsleadership.org