This document discusses using Results-Based Accountability (RBA) to strategically plan for community restoration after COVID-19. It provides an overview of RBA concepts and explains how RBA can be useful during times of disruption by engaging diverse perspectives, focusing on action, and analyzing new data and factors. The document recommends applying RBA at both the population and program level, using virtual tools for interactive facilitation, and meeting organizations where they are during strategic pivots. RBA concepts like turn the curve thinking can help identify pain points, partners, and evidence-based or low-cost solutions to address challenges in a post-COVID environment.

1. Rebuild, Restore, RBA: Forging a Community
Restoration Agenda after COVID-19
Marcos Marquez, Senior Consultant, Clear Impact

2. About
Marcos serves as an Impact Consultant with Clear
Impact. He is project lead for the TX DFPS – PEI with
its community impact coalition work in applying RBA
and to the Annie E. Casey Foundation for its
performance management team through the
Research, Evaluation, Evidence, and Data unit.
Education
Marcos earned his B.A. in History from the University
of Texas at San Antonio and is a certified executive
coach through Coach Diversity Institute.
Marcos Marquez
Impact Consultant, Clear Impact
Marcos@clearimpact.com
210.480.1820

3. Forging a Community Restoration Agenda with RBA After COVID-19
Rules of Engagement:
• Use the chat function
• Engage / Ask questions
• Relate the concepts to your work
• Have fun!

4. Forging a Community Restoration Agenda with RBA After COVID-19
Session Objectives:
• Understand RBA utility in strategic planning within a
new COVID environment
• Learn how to use RBA around COVID planning
• Understand how new virtual meeting modalities
support RBA implementation

5. RBA Overview

6. Whole
Population
Population Accountability
The well-being of Whole Populations
Communities, Cities, Counties, States,
Nations
Client
Population Performance Accountability
The well-being of Client Populations
Programs, Organizations, Agencies,
Service Systems
Results-Based Accountability
Is made up of two parts

7. Performance Measure
A measure of how well a program,
agency or service system is working.
Indicator
A measure which helps quantify
the achievement of a result.
Result
A condition of well-being for children,
adults, families or communities.
Program
A program, organization, or
service system
R
I
P
P
M
Definitions
Population
Accountability (Whole Population)
Performance
Accountability (Client Population)
• Children Born Healthy
• Children Ready for School
• Safe Communities
• Rate of low-birth weight babies
• Percent ready at K entry
• Crime rate
1. How much did we do?
2. How well did we do it?
3. Is anyone better off?
Three Types
• Agency or For-Profit
• Foundation
• Non-Profit
• Stakeholder Group

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Turn the Curve Thinking
3
4
2
5. What is our action
plan to turn the curve?
2. What’s the story
behind the curve?
3. Who are the partners
who have a role to play?
4. What works to
turn the curve?
1
5
1. How are we doing?
Turn the Curve?
3
2

9. RBA Usefulness
During COVID

10. © Copyright Clear Impact
Forging a Community Restoration Agenda with RBA After COVID-19
How is RBA useful in strategic planning?
• Planning happens when there is new data
• Planning happens when you can set a new forecast
• Where will be at the next data point, given what we know, in
the absence of anything new?

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12. What’s the Story Behind this Curve?
%
Better
Off
Q1 Q2 Q3 Q4 Q1
% clients who are better off

13. © Copyright Clear Impact
Forging a Community Restoration Agenda with RBA After COVID-19
How is RBA useful in planning during COVID?
• Engages diverse perspectives simultaneously
• Zoom in or zoom out on the work as appropriate
• Get to action quickly
• If you’re not getting to action quickly, what’s keeping you?

14. Applying RBA
During COVID

15. How to Use TTC to make strategic decisions within a New COVID Environment
General considerations
• Put your agenda in the back seat
• Amplify the Active Listening
• Look for pain points or disruptions

16. How to Use TTC to make strategic decisions within a New COVID Environment
Story Behind the Data
• Equity lens
• Multiple-levels of factor analysis (i.e., systemic,
programmatic, political, etc.)
• Anticipated Factors/Forecasting
• Unprecedented Reality

17. How to Use TTC to make strategic decisions within a New COVID Environment
Partners
• Put Health partners in the center of your work
• People power versus Dollar power

18. How to Use TTC to make strategic decisions within a New COVID Environment
Solutions:
• Address new root causes that focus on equitable
solutions
• Involve new partners
• Focus on low-cost/no cost solutions
• Consider anticipated factors

19. Forging a Community Restoration Agenda with RBA After COVID-19
Data Recommendations & Challenges
• Disaggregated data, focus on equity
• Health Departments
• Economic Measures
• Highlighting low-cost/no cost solution

20. Forging a Community Restoration Agenda with RBA After COVID-19
Setting Parameters for the RBA Work:
• Preparing the COVID-19 container
• Factor analysis grounded in COVID-19 experience
• Being intentional about the “right” partners
• Evidence-based practices don’t exist - yet
• Raising awareness around limited resources

21. Forging a Community Restoration Agenda with RBA After COVID-19
Meeting Organizations Where They Are:
• Organizations are flexible and adaptive (so is RBA)
• Be ready for the strategic pivot
• Identify immediate pain points
• Apply RBA at the program-level
• Staffing, client referrals, etc.

22. Implementing
RBA Virtually

23. Implementing RBA Virtually
• Interactive facilitation tool
• Create questions, surveys, pools
• Fun, engaging, instant responses
• Virtual software
• Free version available

24. Forging a Community Restoration Agenda with RBA After COVID-19

25. Implementing RBA Virtually

26. Implementing RBA Virtually

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Implementing RBA Virtually
• Scorecard
- Strategic and performance
management
• Compyle
- Client level data
- Case management

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29. © Copyright Clear Impact

30. © Copyright Clear Impact

31. Q and A

32. If you are interested in a copy of “Steps to Turn Curves During COVID-19” please contact
Marcos@clearimpact.com or Marcais@clearimpact.com