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Accidental techie
This document provides tips for non-technical staff or volunteers to support basic information technology needs for their organization on an occasional basis. It outlines common types of short-term IT projects that are well-suited for occasional support and provides recommendations for basic computer setup, maintenance, troubleshooting, and additional resources.
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Accidental techie
- 1. Tips for theAccidental Techie Andy Wolber andy@highwayt.org @highwayt
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- 5. 29% <Contract onan as-needed basis 25% In-house MIS staff 22% Tech support w/1 or more providers 13% No formal approach to IT support 9% Volunteers to our agency 2% Friends and family of staff Source: Bayer Center for Nonprofit Management Study, 2008. Survey of 330 nonprofit organizations.
- 6. ${#} Source: NTEN 2006Nonprofit IT Staffing Survey Report.
- 7. ${#} Short term projects Projectsthat have an easily definable end Projects that aren’t time sensitive Projects that aren’t critical
- 8. ${#} Issues that requiresignificant, rarely needed expertise One-time projects Server configuration / upgrade / migration Database development Multi-site integration Phone system setup
- 9. ${#} Initial troubleshooting Triaging issuesbefore escalating externally Projects that require immediate assistance Maintaining critical documentation Direction for others implementing long-term projects
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- 14. ${#} Keep documentation "inthe bag" http://www.flickr.com/photos/srharris/3643864625/
- 15. ${#} One binder toring them all. http://www.flickr.com/photos/span112/3503394977/
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- 22. Flashdrives: programs, drivers& text files http://www.flickr.com/photos/m-s-y/3895688671/
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- 25. $800+ 1-year warranty 5-year life $1,300+ 3-year warranty 3-year life www.toshibadirect.com:NB305 (left); www.dell.com: Vostro (middle), Dell Latitude E6410 (right) $400+ 1-year warranty 3-year life
- 26. Standardize on CorporateMake, Models
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- 28. Sugges t 1 - 2 Gb Suggest 2- 4+ Gb Also know that Windows versions have varying maximum RAM limits.
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- 31. ${#} 10 / 100/ 1000 Mbps
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- 41. Standard Setup usingwww.Checkvist.com
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- 43. "If you havetried out the PC Decrapifier and you would like to use this program for commercial purposes, you will require a commercial license. The cost is $20 per "technician" (not per PC), which is really a bargain considering how much time you can save by using this program."
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- 72. ${#} Start > AllPrograms > Accessories > System Tools > System Restore
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