This document summarizes a talk on putting operations at the center of DevOps. It discusses how operations management is transforming from traditional centralized models to more agile approaches as development and operations roles converge. It notes challenges of maintaining service quality amidst increasing change rates and technologies like cloud and microservices. The talk explores how automation, event management and collaboration can help operations teams resolve incidents faster and improve efficiency while enabling developers to focus on innovation. Polling questions gauge attendees' organizations on factors like agility, roles and where operations management occurs. It promotes IBM's cloud-based event management platform as helping bridge development and operations through improved problem detection, prioritization and resolution.

1. Putting the Ops in DevOps
October 26th 2017

2. Speakers
2
Michael Vizard
Moderator, IT Editor, DevOps.com
James Moore
Principal Offering Manager, IBM
Anand Thummalapalli
VP of Product Management, gen-
E

3. Today’s innovation pace demands a new management paradigm
#Agile
#Cognitive
#Social
#Flexible
#DevOps
#Dynamic
#Efficient
#Collaborative
#Cloud

4. As Users & Discipline Focus Evolves – Similar Challenges Remain
Developer in a DevOps team Operator, Site Reliability
Engineer and peers
Lead Operations Engineer
Can we keep up with
changes and rollouts? How can I restore service
fast?
What are the on-going problems, how can
I improve efficiency?
of new apps will
use cloud-enabled
continuous delivery
and cloud-native
app architectures*
60%
* IBM Research
of apps running in
public cloud
environments will be
considered mission-
critical *
50%
By 2020 …
of ownership and usage
of operations practices
and tools are outside of
IT Operations teams*
50%
of organizations cite lack
of collaboration between
Development &
Operations as a top
inhibitor of innovation*
40%
Currently…

5. Polling Question #1
Where does your company’s operations management happen?
A. All in a central IT Ops group
B. All outside a central IT Ops group
C. Mix across central IT and other groups
D. External service provider

6. Operations Management Transformation to Agile
Some, big Projects Many, small
2-3 years Time to go live 2-3 months
Lower Change rate Higher
Centralized Governance Decentralized
Operational Excellence Goals Transformation & Differentiation
Hybrid Apps
Agile Management
DevOps, LeanTraditional Management
ITIL, CMMI
Hybrid Ops
Traditional Mode Agile Mode
Systems of Engagement
Cloud-Native
Systems of Record
On-Premises & Private Cloud

7. Polling Question #2
How agile is your organization?
A. Highly - (Hourly or Daily deployments, continuous deployments, deploy directly to production, automated)
B. Predominantly - (Weekly - monthly deployments, change control prior to production)
C. Minimally - (Quarterly deployments, periodic deployments, change control prior to production)
D. Not agile at all

8. More structured, effective operations improves the entire lifecycle:
Focus on what matters mostGet rid of the noise Resolve incidents faster
Automatically prioritize my
work, eliminate noise
Collaborate effectively
across teams
Guide me and automate issue
resolution
Ops Goal: 75% fewer events to operators and
30% faster incident MTTR
Dev Goal: Faster time to market, reduce
disruptions
Shift LeftShift Right
Dev Test Stage ProdStop

9. Polling Question #3
Which of the following areas of responsibility do you have?
A. Development only
B. Operations only
C. Both Development and Operations, but no Deployment
D. Development, Operations and Deployment

10. Structure and Efficiency Starts with Automated Event & Incident Management:
Detection Correlation Prioritization
Notification Collaboration
Resolution
Dynamic lifecycles amidst constant change:
• Application launches & changes
• Virtualized infrastructure movement
• Digital transformation
• Organizational changes
• Business initiatives
• External: weather, disaster, cyber attacks …
Control of the source not required to detect and resolve incidents as they happen

11. 11
IBM’s Approach to Cloud Event Management
✓Expedite problem determination
✓Restore service quickly
✓Bridge the gap between Dev and Ops
✓Analyze and improve operational health
Consolidated operational event and incident correlation, prioritization and resolution in the cloud
• 95% faster time to acknowledge incidents
• 75% less time performing event investigation
• 50% less repeating events
• 50% less generated incidents
IBM’s Operations Management track record sets the bar:
• 30% faster incident resolution
• 75% fewer events presented to operators
Check out IBM Cloud Event Management here: https://console.bluemix.net/catalog/services/event-management?env_id=ibm%3Ayp%3Aus-south

12. 12Group Name / DOC ID / Month XX, 2017 / © 2017 IBM Corporation
Thank You!!!