This document discusses the costs of managing IT in-house versus outsourcing to an MSP. It notes common costs like hardware, software, downtime and data loss. It also discusses hidden costs like using unqualified staff and less productivity. The presentation cites a Dell CIO saying small businesses often overlook long-term ownership costs by focusing only on short-term purchase savings. Finally, it outlines the benefits an MSP provides through needs assessment, implementation, and ongoing management including proactive maintenance, minimized downtime, and predictable budgets.