The document provides answers to frequently asked questions about accessing and using Google Apps. It discusses how to sign in, change passwords, access email and calendars offline, and use Google Apps from other programs. It also covers browser and language support for Google Apps. Key details include signing into admin.google.com with your Google Apps email and password, enabling offline access in Gmail settings, and using Outlook or IMAP/POP clients to access Google Apps from other email programs.

1. ACCESSING GOOGLE APPS
Accessing Google Apps
How do I sign in to Google Apps?
1. Go to admin.google.com in any web browser.
2. Enter your Google Apps email address (including username and domain) and password.
How do I change my password?
1. Open Gmail at mail.google.com.
2. From any Gmail page, click the gear icon at the top right. Then click Settings and open
the Accounts tab.
3. In the Change account settings section, click Google Account settings.
4. In the new window, click Security in the left sidebar.
5. Click Change password. Enter your current password and your new password.
How long until I'm up to speed with Google Apps?
You should be able to begin sending and receiving mail, scheduling calendar events, and managing
contacts right away, without any trouble. Becoming accustomed to Gmail's unique mail management
features such a conversations and labels can take a bit longer. Within a week, however, many people find
that they not only become comfortable with Google Apps but also appreciate the benefits so much that
they no longer miss their old application.
Can I open my email or calendar in new tab (not a new window)?
If you use the Chrome browser, links will open in new tabs by default. If you're using another browser, you
can change the browser settings to open new tabs instead of new windows.
Can I access my mail offline?
Yes, you can set up Gmail for offline access to your most recent email messages. To enable this feature:
1. Open Gmail.
2. From any Gmail page, click the gear icon in the upper-right corner of the mail window.
3. Click Settings, open the Offline tab, and click Install Gmail Offline.
Note, however, that if your Google Apps administrator has disabled offline access for your domain, the
Offline tab won't be available, and you won't be able to use this feature.
Do I need to use my company's VPN to access Google Apps when I'm offsite?
Not typically. In most cases, you can just go to admin.google.com in any browser to access your email
and calendar, from any location. However, some companies might require VPN access to Google Apps.
In that case, if you're outside your network, you must first connect to the VPN before you can access
Google Apps.

2. Can I access my Google Apps account from another program?
Google Apps works great in any standard web browser. But you can access your account from other
programs, too. Here are your choices:
 Microsoft Outlook : Access your Google Apps mail, contacts, and calendars from Microsoft
Outlook using Google Apps Sync for Microsoft Outlook (available if your organization has
purchased a Google Apps for Business or Education account). Learn more about Google Apps
Sync.
 IMAP clients : You can also access Gmail from any of several other mail programs by setting
them up as IMAP clients. These include Outlook, Outlook Express, Thunderbird, Windows Mail,
Apple Mail, and more. Get instructions on IMAP clients.
 POP clients : If your mail program can't be set up for IMAP, you can set it up as a POP client
instead. Get instructions on POP clients.
Requirements and Languages
Which web browsers can I use with Google Apps?
Google Apps supports the following browsers:
 Google Chrome
 Internet Explorer 7+
 Mozilla Firefox 2.0+
 Apple Safari 3.0
Are there any other system requirements?
No. Because Google Apps runs in a web browser, you just need to use a supported browser.
What languages does Google Apps support?
The interfaces for Gmail and Google Calendar are available in over 50 languages. For a list of the
available languages and instructions on how to set a different language, see the Gmail Help Center.