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0Curriculum Vitae0
Abdelwahed Boulahia
Current Address:
P.O. Box 75760
International City, Dubai, UAE
Mob: +971-50-2511757
Email: abdelwahedboulahia@yahoo.com
CAREER OBJECTIVE
Seeking a challenging position where I can learn and develop my skills and gain more experience.
I am aiming for a well esteemed and reputable firm, to be a part of its growth with the best of my
capabilities and performance.
EDUCATION
 ENMIG School Khouribga, Morocco
Diploma in Tourism July 2009
 Ibn Abdoune High School Khouribga, Morocco
High School Jun 2008
EMPLOYMENT HISTORY
 Concept Piping (GGICO) Works as Senior Sales Executive
Dubai, UAE From April 2016 till Date
Responsibilities:
 Selling products from business to another (B2B).
 Relationship building.
 Researching the market and related products.
 Presenting the product in a structured professional way face to face.
 Enhances staff accomplishments and competence by planning delivery of solutions;
answering technical and procedural questions for less experienced team members;
teaching improved processes; mentoring team members.
 Reporting sales statistics to CEO every month and help to implement new ideas to
increase the sales.

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 Identifies business opportunities by identifying prospects and evaluating their position
in the industry; researching and analysing sales options.
 Sells products by establishing contact and developing relationships with prospects;
recommending solutions.
 Daily training, motivation and supervision of the sales team
 Prepares reports by collecting, analysing, and summarizing information.
 Maintains quality service by establishing and enforcing organization standards.
 Contributes to team effort by accomplishing related results as needed.
 Khind Middle East JAFZA Works as Senior Sales Executive
Dubai, UAE From December 2014 till March 2016
Responsibilities:
 Relationship building.
 Researching the market and related products.
 Presenting the product in a structured professional way face to face.
 Enhances staff accomplishments and competence by planning delivery of solutions;
answering technical and procedural questions for less experienced team members;
teaching improved processes; mentoring team members.
 Reporting sales statistics to General Manager every month and help to implement new
ideas to increase the sales.
 Identifies business opportunities by identifying prospects and evaluating their position
in the industry; researching and analysing sales options.
 Sells products by establishing contact and developing relationships with prospects;
recommending solutions.
 Maintains relationships with clients by providing support, information, and guidance;
researching and recommending new opportunities; recommending profit and service
improvements.
 Daily training, motivation and supervision of the sales team
 Identifies product improvements or new products by remaining current on industry
trends, market activities, and competitors.
 Prepares reports by collecting, analysing, and summarizing information.
 Maintains quality service by establishing and enforcing organization standards.
 Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; benchmarking
state-of-the-art practices; participating in professional societies.
 Contributes to team effort by accomplishing related results as needed.
 Gap Corp FNI Dubai Media city Works as Sales Executive & Department
Trainer
Dubai, UAE From May 2012 till July 2014

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Holdings
Responsibilities:
 Explaining the benefits of product to customers at the showroom
 Coordinating with car sales executive and maintain the relationship to establish sales and
new leads
 Reporting sales statistics to sales manager every month and help to implement new ideas
to increase the sales
 Upsell Road side Assistance to customers and administer after selling
 Daily training, motivation and supervision of the sales team
 Uploading the data in online system for the sold policies and update the sales report on
daily basis in order to track the targets
 Sending insurance quotations to the customers with available options and close the sale
 Providing information of the Company products to customers
 Visiting dealership (BMW showroom) in order to generate sales for extended warranties
and insurance
 Managing all insurance policies data and generated regular reports on same.
 Ensuring that customer requirements are fulfilled with great satisfaction
 Developing and maintaining relationships with new as well as existing customers,
responding to inquiries and recommending sales campaigns and promotions
 Developing and maintaining client communication tracking system
 Guiding the customer to process claims in case of accident
 Resolving client concerns, needs and troubleshoot on a daily basis
 Extensive product knowledge training to ensure client inquiries are satisfied
 Performing responsibilities of communicating to customers in person, phone, and mail
 Carrying out effectively the relevant paperwork
 Maintaining familiarity with cars and kept updated about competitor products
 Identifying training and development needs within an organization through job analysis,
appraisal schemes and regular consultation with business managers and human resources
departments
 Designing and expanding training and development programs based on both the
organization’s and the individual's needs
 Working in a team to produce programs that are satisfactory to all relevant parties in an
organization, such as line managers, accountants and senior managers at board level
 Developing effective induction programs
 Conducting appraisals and Devising individual learning plans
 Monitoring and reviewing the progress of trainees through questionnaires and discussions
with managers
 Producing training materials for in-house courses
 Managing the delivery of training and development programs and, in a more senior role,
devising a training strategy for the organization
 Ensuring that statutory training requirements are met
 Evaluating training and development programs
 Amending and revising programs as necessary, in order to adapt to changes occurring in
the work environment
 Helping line managers and trainers solve specific training problems, either on a one-to-
one basis or in groups
 Keeping up to date with developments in training by reading relevant journals, going to
meetings and attending relevant courses
 Having an understanding of e-learning techniques, and where relevant, being involved in
the creation and/or delivery of e-learning packages

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 Researching new technologies and methodologies in workplace learning and presenting
this research
 IKEA Festival City (Al Futtaim Group) Worked as Customer Service Assistant
Dubai, UAE From August 2011 till April 2012
Responsibilities:
 Provide assistance to walk-in customers
 Use computer system to place in customers queries
 Help customers with the required forms
 Verify items purchased by customers and register them
 Call customers and accomplish their requests
 Receive calls, deal with cases and solve problems
 Work internally with different departments
 Assist customers and colleagues
 KAS Café JLT – Free Zone Worked as Assistant Manager
Dubai, UAE From July 2010 – August 2011
 Assisting in the day to day management of the Café
 End of day financial reconciliation
 Assisting with the training of the new staff
 Assisting day to day preparation of the Café
 B2S Maroc Worked as Call Centre Agent
Casablanca, Morocco From July 2008 – January 2010
Job Experience:
 Customer service
 Communication skills
COURSE ATTENDED
 GapCorp Dubai, UAE
Understanding Buyers Behaviour February 2014
 GapCorp Dubai, UAE
Extended Warranty January 2014
 GapCorp Dubai, UAE
Sales Skills January 2014
 GapCorp Dubai, UAE
Email & Telephone Etiquette December 2013
 GapCorp Dubai, UAE
Motor Insurance December 2013
 Tele sales skills
 Problem solving and Admin skills

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 GapCorp Dubai, UAE
Presentation Skills September 2013
 Al Futtaim Training Centre Dubai, UAE
Time Management Training January 2012
 Al Futtaim Training Centre Dubai, UAE
Heart Training January 2012
 Al Futtaim Training Centre Dubai, UAE
IKEA Concept Training December 2011
 Enmig School Khouribga, Morocco
English Language Oct 2008 – Jun 2009
 Royal Moroccan Federation Khouribga, Morocco
Equestrian (Horse Riding) March 1998
First Degree Cetificate in Horse Riding
LANGUAGES
Arabic French English
Speaking Excellent Excellent Excellent
Writing Excellent Excellent Excellent
Reading Excellent Excellent Excellent
PERSONAL DATA
Date of Birth: 30 July 1988
Nationality: Moroccan
Marital Status: Married
Driving License: Valid UAE Driving License
PERSONAL STRENGTHS
I Consider My Strengths To Be:
 Hardworking, reliable and self confident
 Good knowledge in computers (Software & Hardware)
 Customer service skills.
 Honest and sincere.
 Willing to take up challenges in a competitive environment.
 Ability to work under pressure
 A positive and committed approach towards my responsibilities
HOBBIES
 Basket Ball
 Football
 Horse Riding
 Reading

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REFERENCES
Will be furnished upon request