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- 1. | P ag e 1 Curriculum Vitae Name: Maha Mohamed Ebrahim Fatouh Date of Birth: 13- 12 -1985 Nationality: Egyptian Gender: Female Marital Status: Single Address: 13 Roshdy St, from Elsalam St, - Giza - Egypt Email Address: Maha.Muhammad13@yahoo.com Mobile Phone # : (+202) 01140484278 Home Phone # : (+202) 33121012 CAREER OBJECTIVES I’m interested in playing an active role in a multinational firm which will provide the opportunity of professional growth based on performance, and in which my personal drive experience and ability will be utilized to the greatest advantage. Education : May 2010 Facluty of Arts Cairo University - Egypt Major: English Section Demonstrated Strengths: Plan and carry out all sales activities on assigned accounts or areas. Responsible for ensuring customer satisfaction and managing quality of service delivery. Leadership skills as Senior- Sales Rapid and successful adjustment to new business. Rapid and successful adjustment to new cultures demonstrated in working in different countries around the world Successful relationships with directors and personnel ranging from chief executive to administrative staff.
- 2. | P ag e 2 ProfessionalStudies : - Finished Financial Oracle Modules from EMAK International Academy ProfessionalExperience : August 2012 Up till now Senior Sales Executive Emak International Academy ( Kharafi Group) Duties & Responsibilities: Performed preliminary planning including understanding client’s business and accounting process. generate and qualify leads source and develop client referrals prepare sales action plans and strategies schedule sales activity develop and maintain a customer database develop and maintain sales and promotional materials plan and conduct direct marketing activities make sales calls to new and existing clients develop and make presentations of company training services to current and potential clients negotiate with clients develop sales proposals prepare and present sales contracts conduct product training maintain sales activity records and prepare sales reports respond to sales inquiries and concerns by phone, electronicallyor in person ensure customer service satisfaction and good client relationships follow up on sales activity perform quality checks service delivery monitor and report on sales activities and follow up for management carry out market research and surveys participate in sales events monitor competitors, market conditions and product development
- 3. | P ag e 3 From June 2010 to June 2012 Marketing & Sales Executive Information &Training Consulting Center (ITC) Cairo University Duties & Responsibilities: Deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle training services inquiries provide pricing and delivery information perform customer verifications set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer timeframes direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints record details of actions taken prepare and distribute customer activity reports maintain customer databases manage administration communicate and coordinate with internal departments follow up on customer interactions provide feedback on the efficiency of the customer service process From June 2009 to June 2010 English Instructor Information &Training Consulting Center (ITC) Cairo University Duties & Responsibilities: Advising student on career issues. Organizing and delivering classroom lectures to students. Evaluating a students' class work and assignments. Preparing classroom and coursework materials, homework assignments, and handouts. Recording and maintain accurate student attendance records and grades. Classroom management. Developing English lesson plans in line with the National Curriculum. Maintaining discipline in the classroom. Creating a vibrant teaching atmosphere.
- 4. | P ag e 4 From December 2006 to April 2007 English Instructor Teletubbies Nursery Duties & Responsibilities: Classroom management. Planning, preparing and delivering lessons to a range of classes and age groups. Preparing and setting tests, examination papers, and exercises. Marking and providing appropriate feedback on oral and written work. Devising, writing and producing new materials, including audio and visual resources. Organizing and getting involved in social and cultural activities such as sports competitions, school parties, dinners and excursions. Attending and contributing to training sessions. Participating in marketing events for the language school. Preparing information for inspection visits and other quality assurance exercises. Freelance teaching on a one-to-one basis. Basic administration, such as keeping student registers and attendance records. Training Courses - CMA Courses - Time Management - Presentation Skills - Marketing Skills ComputerSkills - Excellent knowledge: Microsoft Word, Microsoft Excel, Microsoft PowerPoint & Access. - Very Good knowledge on data analysis, developing databases.
- 5. | P ag e 5 Language skills: Indicates competence on a scale of 1 to 5 (1- excellent; 5- basic) Language Reading Speaking Writing English 1 1 1 Arabic 1 1 1 PERSONAL Skills : Strong written and verbal communication skills (Arabic and English) Able to work under pressure Makes sacrifices to ensure that deadlines and objectives are met Self motivated person Demonstrates an acute sense of the priority of tasks relative to importance and urgency Offers support and assistance to overloaded colleagues and seeks support where necessary Excellent analytical skills. I, the under signed, declare that all the information reviled on this resume is true and correct.