It's good to know what resilience is. It's better to know what your organisation can get out of it! In this webinar, I will discuss how to utilize and “hack” resilience to enforce luck onto ourselves.

1. Value from
resilience
On how to exploit resilience
• 2021-07-16

2. This session is being recorded.
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when asking a question.
Recording
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chat or raising-hand.
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Hard stop at 11.00.
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Schedule
For more content
www.edzob.com/page/slideshare
Google Slides

3. Agenda
About
Looking Back & Looking Forward
The past
The canary
Resilience
What is Resilience
Value from Resilience
Exploit Resilience
Decoupling
What is decoupling
Pull Mechanism

4. About ...

5. Edzo Botjes
Organisational Resilience & Antifragility Architect Since 2006
7 Sectors,
20+ Clients,
30+ Assignments
Infra to business strategy
As a consultant I am responsible for
delivering controlled change
https://www.linkedin.com/in/edzob

6. Edzo Botjes
Organisational Resilience & Antifragility Architect
I am fascinated by controlled change.
In 2020 finalized my master thesis
on value from change.
https://doi.org/10.5281/zenodo.3719388

7. Edzo Botjes
Organisational Resilience & Antifragility Architect
Today I want to place resilience in
context to organisational change trends.
And provide practical “hacks” based on
my experience and research on this topic.

8. Looking back
Looking forward
Canary in the
coal mine

9. Who of us has been in an
Agile transformation?
Agile
Transformation
CHAT

10. post-Agile transformation is our reality.
Agile
Transformation

11. Who of us has gone through a
Digital transformation the past years?
Agile
Transformation
Digital
Transformation
AKA
data-driven
organisation
CHAT

12. COVID made certain we all going through
our Digital Transformation.
Agile
Transformation
Digital
Transformation
AKA
data-driven
organisation

13. ?
What is the next transformation?
Agile
Transformation
Digital
Transformation
AKA
data-driven
organisation

14. Two indicators that the
topic resilience
is a realistic candidate.

15. Resilience is part of the
policy language
on the NL financial legislator.
Klaas Knot - President Dutch National Bank on resilience.
May
2021
Sept
2020
https://www.bis.org/review/r210512b.htm
https://www.rijksoverheid.nl/documenten/toespraken/2020/09/15/toespraak-aanbieden-miljoenennota
https://www.marketscreener.com/news/latest/Lecture-Klaas-Knot-ldquo-Emerging-from-the-crisis-stronger-together-rdquo-How-we-can-make-Europe--31217340/

16. Resilience is part of the
strategic language
in the EU industry policies.
Resilience is being pushed by the European Commission
Jan
2021
https://msu.euramet.org/current_calls/documents/EC_Industry5.0.pdf
https://ec.europa.eu/info/news/industry-50-towards-more-sustainable-resilient-and-human-centric-industry-2021-jan-07_en

17. The financial regulator and industrial
sector are no typical first movers.
Resilient
Organisation
Agile
Transformation
Digital
Transformation
AKA
data-driven
organisation

18. AT and DT focus on optimizing inside-out.
Resilience can optimize outside-in.
Resilient
Organisation
Agile
Transformation
Digital
Transformation
AKA
data-driven
organisation

19. AT and DT focus on optimizing inside-out.
Resilience can optimize outside-in.
Resilient
Organisation
Agile
Transformation
Digital
Transformation
AKA
data-driven
organisation

20. LET ME EXPLAIN...
https://memegenerator.net/Steven-Seagal

21. Resilience

22. (old) normal
Resilience
Value
Time
What is resilience?
https://doi.org/10.5281/zenodo.3719388

23. You can identify three types of resilience.
Time
Engineering
Resilience
Systems
Resilience
Time
Complex Adaptive System
Resilience
Time
Value
Value Value
https://doi.org/10.5281/zenodo.3719388
https://opendocs.ids.ac.uk/opendocs/handle/20.500.12413/3692

24. You can identify three types of resilience.
Time
Engineering
Resilience
Systems
Resilience
Time
Complex Adaptive System
Resilience
Time
Value
Value Value
https://doi.org/10.5281/zenodo.3719388
https://opendocs.ids.ac.uk/opendocs/handle/20.500.12413/3692

25. Only 1 improves value.
Time
Engineering
Resilience
Systems
Resilience
Time
Complex Adaptive System
Resilience
Time
Value
Value Value
https://doi.org/10.5281/zenodo.3719388
https://opendocs.ids.ac.uk/opendocs/handle/20.500.12413/3692

26. Tip 1: Include CAS Resilience in the goal
of your resilience program.
Time
Engineering
Resilience
Systems
Resilience
Time
Complex Adaptive System
Resilience
Time
Value
Value Value
https://doi.org/10.5281/zenodo.3719388
https://opendocs.ids.ac.uk/opendocs/handle/20.500.12413/3692

27. Tip 1: Include CAS Resilience in the goal
of your resilience program.
Time
Engineering
Resilience
Systems
Resilience
Time
Complex Adaptive System
Resilience
Time
Value
Value Value
https://doi.org/10.5281/zenodo.3719388
https://opendocs.ids.ac.uk/opendocs/handle/20.500.12413/3692

28. Hack your consultant!
Challenge the plan-makers!
Time
Engineering
Resilience
Systems
Resilience
Time
Value
Value
https://doi.org/10.5281/zenodo.3719388
https://opendocs.ids.ac.uk/opendocs/handle/20.500.12413/3692

29. This only addresses stability,
Inside-out limited.
Time
Engineering
Resilience
Systems
Resilience
Time
Value
Value
Top-down C&C
Micro-management
Redundancy
Modularity
Loosely coupled
https://doi.org/10.5281/zenodo.3719388
https://opendocs.ids.ac.uk/opendocs/handle/20.500.12413/3692
Img: Tithi Luadthong

30. To improve value we need more.
We need to embrace change.
Complex Adaptive System
Resilience
Time
Value
Diversity
Network-connections
Fail Fast
Insert low-level stress
Self-organization
Non-monotonicity
Emergence
https://doi.org/10.5281/zenodo.3719388
https://opendocs.ids.ac.uk/opendocs/handle/20.500.12413/3692
Img: Tithi Luadthong

31. Exploit
CAS Resilience

32. Research theory made pragmatic
Stimulate and exploit
Continuous Learning
Decouple (business)
services and diversify
1.
2.
Complex Adaptive System
Resilience
Time
Value

33. Research theory made pragmatic
Stimulate and exploit
Continuous Learning
Decouple (business)
services and diversify
1.
2.
Change and diversify in function.
Change which value is created.
Change and diversify in construction.
Change how value is created.

34. Tip 2: insert stress
to trigger reconfiguration
Stimulate and exploit
Continuous Learning
Decouple (business)
services and diversify
Insert stress
reconfigure
Why
- Small improvements provide trust in resilience.
- Small improvements learn you to learn.
- Small improvements deliver value faster.
- Perfect fit with agile way of working.

35. Tip 2: insert stress
to trigger reconfiguration
Stimulate and exploit
Continuous Learning
Decouple (business)
services and diversify
Insert stress
reconfigure
How
- Automation is already part of the previous two
transformation.
- Order an external Pentest.
- Demand a high-prio feature,
already available at the competitors.
- Organize a bi-weekly meetup between
engineers and end-users.

36. Tip 3: create Business & IT microservices
Stimulate and exploit
Continuous Learning
Decouple (business)
services and diversify
Split service
Accept duplicates inside and
outside of your organisation
Why
- Smaller changes are essential for success and ROI.
- To achieve smaller changes, decoupling is needed.
- To achieve independent changes, decoupling is
needed.
https://www.researchgate.net/publication/339943530_Go_with_the_Flow_Envisioning_a_Successful_Pipeline_of_Software_Projects

37. Tip 3: create Business & IT microservices
Stimulate and exploit
Continuous Learning
Decouple (business)
services and diversify
Split service
Accept duplicates inside and
outside of your organisation
How
- Value suppliers are never sole-suppliers (api, goods).
- Toggle between customer journeys in one solution.
- Implement new technology for a single feature.
- Promote re-use of existing services priceworthy.

38. Agile
Transformation
Digital
Transformation
Resilient
Organisation
AT and DT already optimized the speed of
learning. Use it!

39. Recap
Resilience

40. Resilient
Organisation
AT and DT focus on optimizing inside-out.
Resilience can optimizes outside-in.
Agile
Transformation
Digital
Transformation

41. Exploitation of resilience
is a perfect match.
Business Value is essential, since it influences:
- the ROI/ cash flow,
- the priority on the backlog,
- the change of success and
- The ingredients are here.
Resilient
Organisation
Agile
Transformation
Digital
Transformation

42. Optimize for learning
Optimize for small changes
Optimize the value proposition
Stimulate and exploit
Continuous Learning
Decouple (business)
services and diversify
1.
2.
Change and diversify in function.
Change which value is created.
Change and diversify in construction.
Change how value is created.

43. https://andislinersgetitnow.blogspot.com/2019/09/float-like-butterfly-sting-like-bee.html

44. How to become
small.

45. Don’t rush ahead. Let the end-user pull.
Don't push it into your product.
Request
…
…
Promise
Ok
Product Owner Developer

46. Decoupling via the pull mechanism
Please provide
me with an SSO
service.
Is one-inlog
more important
than one email
address?
Mm Yes it is.
Then I can
create an
federated SSO.
Ok
Product Owner Developer

47. Decoupling via the pull mechanism
I would like to
have an APP
with less text.
Is it ok that user
can choose?
Mm Yes it is.
Since we have
more than one
target
demographic
Then I can
create a toggle
for the user AND
a separate app
in this style.
Ok
Product Owner Developer

48. Don’t rush ahead. Let the end-user pull.
Don't push it into your product.
Request
…
…
Promise
Ok
Product Owner Developer

49. Resilient
Organisation
Agile
Transformation
Digital
Transformation
Don't settle for taming
your dragons
Embrace change
from the outside
Win!

50. Embrace change
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