What’s new in Lync Server 2013: Persistent Chat

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Presented by Ruben Nauwelaers.

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  • I would like to add that many Lync deployments with persistent chat discover that persistent rooms are not available via mobile clients. Mindlink has enabled that feature across multiple mobile platforms as well as web access to support windows, Mac and Unix users all managed by Lync Infrastructure. Visit www.mindlinksoft.com for more information.
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  • Great introduction to Persistent Chat. I would like to take this opportunity to introduce MindLink, the Business Critical Collaboration solutions built for Lync Persistent Chat. Visit www.fcg.im to find out more about Lync Persistent Chat on mobile, web, compliance tool and other connectors.
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  • Lync is design tocommunicatebetween 2 persons: I’mlookingfor person X, is he availableandcan I call him? Conferencing allowsyoutoorganize/schedule meetings betweenpeople. All these modalities are ad-hoc or plannedand the conversation is goneafter finishing.Lync Persistent Chat has a different approach: itallowsgroups of peopletoconnectaround a subject and these chat channels are alwaysavailable (persistent).
  • Lync/UC is designedtobebuildaroundpeopleandallowthemtoconnectthroughvoice, video, chat or email.Persistent Chat is buildtobe the centralcommunicationchannelregarding a specific topic/subject/project. It also has ethicalboundaries, allowingorganizationsto limit the number of users that have access or are aware of a specific persistent chat.
  • Since Lync is buildaroundpeople, the communication is set up throughtheir personal clients (Lync, Outlook). The conversationhistory (email, chats) is spread accrossallthose users mailboxes.Persistent chat stores content/communicationaround a specific subject in a centrallocation. This has multiple benefits:Bettermanageabilityregarding dataEasy tofind informationBeingabletoaddsomeoneduring the project. This user wouldbeableto review past communicationandbeaware of it’scurrent state
  • Contact Centers: ifyou have a contact center accross the globe with 24/7 availability, persistent chat wouldcentralizecommunicationbetween engineers, organizedby topics.Agentsregarding subject can check availability regarding subject/topic bylooking in the channel.Support agentstaking over shiftswould have the possiblityto search through the conversationhistoryBanking: ethicalwalls are very, very important in banking environments. Persistent Chat allowsyoutocreatecommunicationchannelsandisolatethiscommunicationto a specificnumber of users, securing the communicationchannelwhileallowing the members tocommunicateeasily
  • In thissection we will talk about Persistent Chat History
  • In thissection wewill talk about the new Lync 2013 features for Persistent Chat
  • Unified Client: persistent client integrated in Lync clientServer Infra & Managebility: Persistent Chat is now a good citizen in the Lync world with integration in topology builder, control panel and deployment wizardRich platform: enhanced SDK for integration with LOB apps and room content pluginsEasy migration: easily migrate from previous versions
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  • Unified Client: persistent client integrated in Lync clientServer Infra & Managebility: Persistent Chat is now a good citizen in the Lync world with integration in topology builder, control panel and deployment wizardRich platform: enhanced SDK for integration with LOB apps and room content pluginsEasy migration: easily migrate from previous versions
  • DEMO: Deployment: create pool in topology builder and explain integrated Lync deployment processShow Control Panel IntegrationShow Lync PowershellcmdletsShow Lync Room Administrat
  • Unified Client: persistent client integrated in Lync clientServer Infra & Managebility: Persistent Chat is now a good citizen in the Lync world with integration in topology builder, control panel and deployment wizardRich platform: enhanced SDK for integration with LOB apps and room content pluginsEasy migration: easily migrate from previous versions
  • DEMO: Deployment: create pool in topology builder and explain integrated Lync deployment processShow Control Panel IntegrationShow Lync PowershellcmdletsShow Lync Room Administrat
  • DEMO: Deployment: create pool in topology builder and explain integrated Lync deployment processShow Control Panel IntegrationShow Lync PowershellcmdletsShow Lync Room Administrat
  • Unified Client: persistent client integrated in Lync clientServer Infra & Managebility: Persistent Chat is now a good citizen in the Lync world with integration in topology builder, control panel and deployment wizardRich platform: enhanced SDK for integration with LOB apps and room content pluginsEasy migration: easily migrate from previous versions
  • Slide Objective:  Notes:Deeply nested hierarchy of categories  Simplified single level of categoriesHard to understand scopes and effective rights  Simple definition of scopes comprising both allow lists and deny listsComplex inheritance of categories and room properties  Simplification of category and room properties and inheritance Persistent chat administration via a RBAC roleNo user administrators in, unified with LyncDiscussion Points:Does the new administration model and Allowed Members Allow/Deny access control lists (ACLs) allow you to model deny lists effectively?How many categories do you create today?How often do these categories change?
  • Slide Objective:  Notes:Members, ChatRoomManagers,Presenters all must be in the Allowed Members on the categoryRoom creator must be in the Allowed Creators on the categoryNote: No inheritance – member list must be explicitly setFileUpload, ChatHistory – now managed on a CategoryInvitations are not sent for Open Rooms. Managers can change everything except the category.
  • What’s new in Lync Server 2013: Persistent Chat

    1. 1. rnauwelaers@uwictpartner.be
    2. 2. http://www.pro-lync.be http://www.pro-exchange.be http://www.pro-lync.be http://www.pro-office365.be
    3. 3. Persistent What?
    4. 4. Some History…
    5. 5. Microsoft Integrated Basic acquired Full on Formerly MindAlign as enhancements MindAlign integration in“Group Chat” Group Chat in in Lync Server from Parlano Lync 2013 OCS 2007 R2 2010 in 2007
    6. 6. Lync 2010 Lync 2010 Group Chat
    7. 7. What’s New?
    8. 8. Unified Client Server Infrastructure Rich Platform Easy Migration and Manageability14
    9. 9. DEMO Unified Client15
    10. 10. DEMO Unified Client16
    11. 11. Unified Client Server Infrastructure Rich Platform Easy Migration and Manageability23
    12. 12. Server Collocation24
    13. 13. Server Collocation25
    14. 14. Server Infrastructure and Manageability26
    15. 15. Lync Pool A Lync Pool B Dependent Lync Pool XCCOS over SIP Enterprise Edition (EE) topology Registration Session Multiple Lync pools Initiation Protocol (SIP) One or more Persistent Chat pools – Each with up to four active Chat communication (XCCOS over SIP) Persistent Chat servers supporting 80K concurrent endpoints Servers can be virtualized Recommended standalone database for persistent chat content and compliance database L SQL mirroring for database high availabilityLync 2013 Client Stretched pool for disaster recovery, with SQL log shipping Persistent Chat Pool
    16. 16. Persistent Chat StorePersistent RoomChat File Management Upload/ Web Persistent ChatDownload Compliance Store Component Persistent Chat Service Channel Service Compliance ServiceLync FE Compliance File Store Persistent Chat Service Role File Store
    17. 17. DEMO Server Infrastructure and Manageability31
    18. 18. Unified Client Server Infrastructure Rich Platform Easy Migration and Manageability32
    19. 19. Rich Platform33
    20. 20. Rich Platform34
    21. 21. Unified Client Server Infrastructure Rich Platform Easy Migration and Manageability35
    22. 22. Easy Migration36
    23. 23. Persistent ChatConfigurationPoliciesCategoriesRoomsAddins
    24. 24. Three key items to manage40
    25. 25. Category Category A B Allowed Allowed Members MembersRoom 1 Room 2 Room 3 Room 4Allowed Allowed Allowed AllowedMembers Members Members Members
    26. 26. 42
    27. 27. 45
    28. 28. Licensing
    29. 29. Standard CAL Enterprise CAL Plus CAL IM/Presence/P2P “Conferencing” “Voice” Persistent Chat49

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