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GEORGE DUNNE
address: 109 Academy Square Apartments
Academy Street, Navan. Co. Meath C15 E190
mobile: 0857 036 145 email: Georgedunne86@gmail.com
Professional profile
A self-motivated and results-oriented individual with a passionate commitment to forging a successful career
in IT technical support, inventory and warehouse management. Highly skilled in technical environment
providing help desk support with a track record in improving operational performance and profitability through
strategic inventory control and optimising warehouse efficiency. Quick to familiarise with the latest
technologies and industry developments with the ability to grasp business strategy to accomplish goals and
objectives, and provide customer service excellence. Keen to learn with exceptional technical, analytical and
logical problem solving skills, is diligent and meticulous in managing multiple projects and tasks. Works
effectively on own initiative with the organisation and time management required to complete tasks on time
and to the required quality standard. Possesses remarkable interpersonal and liaison skills with the ability to
build and maintain productive work relationships. An outstanding individual who enjoys being part of a
successful and productive team with strong leadership potential demonstrated in challenging environments.
Education and qualifications
Leaving Certificate Including Mathematics and English, Boyne Community School (2004)
Professional training:-
Manual Handling and Safety in the Workplace ● Customer Services and Complaints Handling ● Safe Pass
Key skills
IT Proficiency: Advanced knowledge in various Operating Systems including Mac, Linux and
Windows; Certified with European Computer Driving License (ECDL)
Languages: English (Native); Currently learning Italian
Career summary
2009-date SENIOR INVENTORY SPECIALIST / DEPLOYMENT TECHNICIAN
Milestone Integration Services Ltd
Key Achievements:-
 Leverage experience and knowledge in configuration, deployments, troubleshooting and actual imaging
of computer equipment, laptops/desktops/kiosks to end user specifications including replacement of
components to provide outstanding customer service to Google that exceed expectations
 Influential in delivering hands-on technical expertise in a project for Google to roll out Chrome laptops
across Europe, Middle East and Africa to all employees and ensured client requirements were met
 Instrumental in custom building sign-in machines for Google offices worldwide in the Kiosk desktop
project and hold sole responsibility in providing ongoing support for replacement parts and accessories
deployment, and preparing hardware/software for new employees across EMEA
 Lead in providing excellent help desk support to over 1000 customers taking ownership of the ticketing
system to monitor, and manage the tickets in compliance with established standards, processes,
policies, and procedures
 Engage active listening skills to interface effectively with customers at all levels maintaining
professionalism, diplomacy and tact when ascertaining issues and resolving queries, problems and
complaints in a prompt and timely manner that surpass customer satisfaction
 Pivotal in carrying out precise daily counts, tracking down inventory problems and receiving hardware
into Google internal system; use excellent communication and interpersonal skills when liaising with
logistics teams to ship and receive equipment in accordance with global customs protocol
 Utilise strong planning, organisational and time management skills to successfully manage scheduled
inventory counts, and create PO requests to Dell, HP, Lenovo and Apple suppliers to keep hardware
stock up to date when controlling inventory of the business
 Ensure attention to details under tight deadlines and heavy workload when performing data entry to
Google internal online hardware data bases; represent the team in actively contributing and participating
at bi-monthly international meetings on team performance, issues and direction
 Self-initiate continuously learning and professional development including increasing knowledge of
online data management and safety using cloud and local storage

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GEORGE DUNNE
Career summary cont.
2006-2009 WAREHOUSE INVENTORY MANAGER, SDI Semiconductor Instruments Ltd
Key Achievements:-
 Played key role in preparing and deploying hardware, equipment and supplies by directing and
maintaining receiving, warehousing, and distribution services and operations through initiating,
coordinating, and enforcing operational and personnel policies and procedures
 Stepped up using innate commercial acumen to successfully sell surplus equipment from the company
account in the online eBay virtual shop that resulted in profitable sale
 Complied with regulatory, warehousing, material handling, and shipping requirements, and safeguarded
warehouse operations and contents by establishing and monitoring security procedures and protocols
 Excellent eye for detail when controlling inventory levels by conducting physical counts and reconciled
with data storage system
 Maintained physical condition of warehouse by planning and implementing new design layouts,
inspecting equipment, issuing work orders for repair and requisitions for replacement
 Ensured the achievement of warehouse operational requirements by scheduling and assigning staff and
followed up on work results; facilitated training to staff through leading by example, coaching, planning,
monitoring, and appraising job results
 Communicated clear instructions and provided team direction to staff when directing work activities;
teamed up with colleagues working cooperatively in a professional manner to achieve shared objectives
 Collaborated with staff establishing teamwork through maintaining an atmosphere of trust and
accountability and building positive relationships with others and kept open lines of communications with
them
Interests and activities
Currently include Football, Table Tennis, Walking and Running Exercise, Spending Time with Friends and
Family, Reading Books, Solving Puzzles and Computing
References
Oliver Dunne
SDI Semiconductor Instruments Ltd
20 Newtown Abbey, Trim, Co Meath
Mobile: 0872 985 561