Technical Operations Manager job from abrs
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This job posting is for a Technical Operations Manager/Engineer for a virtual media company in London. The role involves issue and incident management across the company's digital media areas, including streaming media. Key responsibilities include ensuring products and services are available, providing internal support, investigating and triaging technical problems, managing issues, and acting as a point of contact for third party partners. The ideal candidate is a strong team player with attention to detail, problem solving skills, and a commercially focused and flexible approach. Relevant experience includes knowledge of web technologies, video encoding and streaming, and helpdesk/bug tracking tools.
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This role provides both internal and external technical support to stakeholders by identifying and resolving issues relating to company products. Key responsibilities include assisting internal customers with projects, providing support to the panel support team and customers, monitoring systems to identify trends and issues, contributing to process improvements, and creating technical documentation. The ideal candidate has excellent communication skills, is analytical and customer-focused with at least one year of helpdesk experience.
Resume
Sayan Pramanik has over 4.8 years of experience as a project lead managing complex IT projects. He has strong skills in project management, time management, team management, and client relationship management. Pramanik is proficient with various software, tools, servers, and operating systems. He holds an ITIL v3 Foundation certification and a bachelor's degree in mathematics. Pramanik is currently working as a project lead for Huawei in Chennai, where he manages a team of 54 members and ensures timely delivery of high-quality services to customers.
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- 2. Knowledge of VOD workflows and OTT delivery, including video content processing Knowledge of video advertising solutions such as Auditude or Freewheel Experience using helpdesk/bug tracking tools (e.g. JIRA, Zendesk, Bugzilla) Hands-on experience of debugging/tracing tools such as Fiddler, Charles, Wireshark Good understanding of network analysis and configuration (e.g. Traceroute, NSLookup, Whois) Experience of agile application development processes Knowledge of content publishing workflows and delivery Experience of content management systems such as Wordpress, Drupal, etc Knowledge of display ad server solutions such as 24/7 Real Media, Doubleclick Experience of using audience insights and analytics tools such as Comscore, Omniture, Nielsen or Google Analytics. For more information on this role please contact Annie@abrs.com 01491 411020 www.abrs.com info@abrs.com