This resume summarizes the experience of an individual with over 20 years of experience in software implementation, product development, application support, quality assurance testing, office operations management, and field operations management. They have worked for IBM and the US Census Bureau, leading projects, supervising staff, ensuring regulatory compliance, and resolving issues. Their skills include software testing, data analysis, project management, training, and implementing applications in global enterprise environments.

1. Resume

2. Professional Summary
A Software Implementation and Product Development
Application Support Specialist with Application and
Software Life Cycle Management experience in a
global enterprise wide environment.
A Senior Technical Customer Support Professional for
a suite of applications running on multi-platforms.
A skilled Office Operations Supervisor and Field
Operations Manager, experienced in all phases of
Office Operations, Payroll, Quality
Assurance, Recruiting, IT Technology support and
Records Management.

3. Professional Experience
Professional Experience
IBM Corp, (Contractor) NY 11/2010 – 06/2011
QA Tester Application Migration Project
•Prepared and executed test plans and scripts,
documented expected versus actual results.
•Provided feedback and recommendations to
development and management utilizing IBM RTC
(Rational Team Concept).
•Ensured quality standards and data integrity.
•Provided user training and documentation.
•Identified and processed ETL Data for testing.
•Developed data requirements for end user data
integrity test cases.

4. Professional Experience
Professional Experience
US Dept. of Commerce, US Census Bureau
Office Operations Supervisor,
Assistant Manager Field Operations 04/2009 – 10/2010
-Supervised 600 Field Operations employees.
-Provided operational support to Office Manager.
-Insured compliance with all government regulations.
-Evaluated employee performance.
-Adjudicated citizen issues.
- Responded to Congressional inquiries.
- Monitored targets and goals.
- Trained and certified office personnel.
- Resolved data integrity and quality issues.

5. Professional Experience
IBM Corporation, New York 06/1990 -11/2008
Senior Technical Support Professional
Program Office Manager Global Application
-Software & Applications Migration Projects.
•Technical Lead Software Implementation Project.
•Subject Matter Expert data requirements.
•Authored, executed, debugged User Test Cases.
• Developed and delivered end user training and
documentation.

6. Selected Accomplishments
• Technical advisor for data migration projects.
Cost Reduction over $1,000,000.00
•Led cost reduction project, hardcopy to digital.
Savings $1,000,000.00
•Team Lead to reduce incident reporting redundancy.
Cost Savings $100,000.00
•Developed data request and retrieval procedure.
Cost Savings $149,000.00

7. Professional Development and Skills
• Management Leadership • MS Project
• MS Office Suite • PERL
• AIX • DB2
• Office Operations •Field Operations Management
• SQL • ITAR Certified
• RoHS Certified • Import/Export Regulations
• Business Continuity • Document Control & Storage
• Data Classification Standards • Eng. Release Applications
• Rational Team Concept • Software Implementation