Gregory Bisanz is a software implementation and business analyst professional with over 18 years of experience in global enterprise environments. He has held roles in technical customer support, business analysis, quality assurance testing, and office operations management. Bisanz has a track record of leading projects that reduce costs and improve processes.

1. • Resume
Gregory C. Bisanz
12 Gables Blvd Poughkeepsie, NY 12603
845.473.7997(H) 914.474.9639(C)
gregcbisanz@hotmail.com
www.gregorybisanz.webs.com

2. Professional Summary
•A Software Implementation, Product Development
Application Support Specialist and Business Analyst with
Application and Software Life Cycle Management
experience in a global enterprise wide environment.
•A Senior Technical Customer Support Professional for a
suite of multi-platform applications.
•A skilled Office Operations Supervisor and Field
Operations Manager, experienced in all phases of Office
Operations, Payroll, Quality Assurance, Recruiting, IT
Technology support and Records Management.

3. Professional Experience
IBM Corporation, Poughkeepsie, New York 1990 – 2008
Business Analyst, Software Implementation, Technical Requirements
QA/IT Test Analyst ,Senior Technical Customer Support Professional
•Maintained MS Project Plan, presented to executive mgmt.
• Business Continuity Recovery and Standards Project Authority
•Technical Advisor, Business Analyst for Application Migrations Projects
• Business Process Expert to migrate legacy app. MVS to dist.
environment.
•Developed and delivered multi-media end user training.
•Technical adviser convert hardcopy to electronic storage.
•Support QA and UAT groups as a SME and Business Process expert.
•Mentor to new hires to facilitate orientation.
•Team Lead in new Commodity Reuse Logistics Program.
•Technical Advisor on Implementation of Corporate wide Mfg. Sourcing
Application.

4. Professional Experience
US Dept. of Commerce, US Census Bureau
Office Operations Supervisor, Assistant Manager Field
Operations 04/2009 – 10/2010
-Supervised 600 Field Operations employees.
-Provided operational support to Office Manager.
-Insured compliance with all government regulations.
-Evaluated employee performance.
-Adjudicated citizen issues.
- Responded to Congressional inquiries.
- Trained and certified office personnel.

5. Selected Accomplishments
Team Lead to reduce incident
reporting redundancy.
Cost Savings $100,000.00
Technical advisor for data migration
projects.
Cost Savings $1,000,000.00
Developed data request and
retrieval procedure.
Cost Savings $149,000.00
Led cost reduction project,
hardcopy to digital electronic
repository.
Cost Savings $1,000,000.00

6. Professional Development
• Management Leadership • MS Project
• MS Office Suite • PERL
• AIX • DB2
• Office Operations •Field Operations Management
• SQL • ITAR Certified
• RoHS Certified • Import/Export Regulations
• Business Continuity • Document Control & Storage
• Data Classification Standards • Eng. Release Applications
• Rational Team Concept • Software Implementation

7. Roles and Skills
•Skilled at working through the software development life
cycle (SDLC), requirements gathering, testing,
implementation and support. Proficient at capturing
requirements by leading Joint Application Design sessions
•Effective leader responsible for assisting team members to
build business requirements and test plans in accordance
with Project plan.
•Skilled in defining current and future workflows and
presenting to both Business Owners and IT developers.
•Experienced at defining and implementing Quality
Assurance procedures, defining and executing test cases
and ensuring data integrity.

8. Roles and Skills
•Experience in Business Analyst functions including defining
user requirements, design specifications, working with IT
counterparts in development and user acceptance testing.
•Effective relationship manager, proficient at bridging the
gaps between business owners and IT teams, by
proactively engaging both groups to move projects in a
positive direction.
•Responsible for reviewing final requirements with business
process owners and stakeholders to ensure documentation
and design meets overall business needs and gains final
approvals from executive management.