The document is a resume detailing an individual's professional experience and educational background, emphasizing their expertise in sales, project management, and business applications. They have held various roles, including a sales area leader, business applications analyst, and technical writer, showcasing skills in team management, client relations, and process documentation. The individual seeks a position that leverages their mechanical and business management background, with a focus on ethics and quality in the workplace.

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Objective
To broaden my knowledge and involvement within a company providing opportunities for professional development
through experience across many business applications, including customer service, IT, ERP, project management,
manufacturing and beyond. I am seeking a position that utilizes my mechanical and business management background,
interpersonal skill, and attention to detail, while providing challenge and opportunity for advancement in an environment
where ethics and quality of work are unsurpassed.
Experience
Buchanan's Native Plants – Houston, TX - 2017 to 2017
Sales Area Leader / Buyer - 2017 to 2017
 Managed a team of employees to ensure exceptional sales and productivity
 Worked closely with growers from across the country to satisfy customer needs
 Balanced inventory and margins to guarantee maximum profitability
 Provided customers with guidance to encourage successful gardening
 Coordinated marketing strategies to gain interest and move product quickly
Toby Richey & Associates - Houston, TX - 2016 to 2016
Sales Support Administrator - 2016-2016
 Created and preserved client profile information via Salesforce
 Carried out daily correspondence with current and future clients
 Performed frequent data scrubbing projects
 Participated in HR duties – applicant communication and new hire installation
 Handled general office responsibilities such as scanning, faxing, office equipment maintenance, inventory,
scheduling, etc.
 Managed all details surrounding the arrival and departure of tenants from owner's side real estate business
Multimedia Games Inc. - Austin, TX - 2012 to 2015
Business Applications Analyst - 2013-2015
 Oracle Agile PLM Administrator and Change Analyst
 Lead project for company document control in prep for transition to ERP system
 Performed Administrator module setup and configuration tasks including custom subclasses, privileges, privilege
masks and roles
 Configured and supported Agile PLM Modules of PC, PG&C and PPM
 Conducted workshops, gathered requirements, performed functional gap analysis and generated all solution
design documents, test scripts and training guides
 Conducted business process reviews and implemented Agile configuration changes
 Subject matter expert (SME) in the integration of Oracle Agile PLM with ERP (NAV)
 Conducted super user and end user training and provided go live support
 Supported over 300+ Oracle and NAV users
Technical Writer - 2012-2013
 Designed and developed process documentation for all branches of manufacturing
 Conducted one on one interviews with employees and studied their process from start to finish to build
documentation that could be followed simply by all team members
 Collaborated with multiple areas of the company to construct documents suitable for their needs, including
spreadsheets, Gantt charts, flow charts, diagrams, reports, presentations, etc.
 Participated in multiple 5S projects designed to improve processes as well as workplace organization
Caterpillar, Incorporated - Montgomery, IL - 2006 to 2012
Manufacturing Technician / Technical Writer - 2010-2012

2.  Coordinated the production of excavator base frame fabrication to ensure smooth operation of production
 Drove teamwork and consistency in process through networking with various value streams across the
corporation
 Initiated, developed and maintained working relationships with customers worldwide
 Served as primary support to 35 welders and two operations leaders
 Facilitated efforts to improve quality defects
 Investigated injuries and near miss events with production employees and operations leaders
 Collaborated with process and design engineers to create concise documentation of the manufacturing process
 Designed workstations to increase productivity and minimize loss potential (Losses being: injuries, time wasted,
property damage, poor quality, etc.)
Tool Maker - 2006-2010
 Gained extensive hands on experience building precision fixtures and repairs to support the production of wheel
loaders and excavators
 High performer in fast paced work environment using critical thinking and problem solving techniques
 Responded to production emergencies to repair tooling and fixtures damaged during daily use
 Performed mill and lathe operation, CNC machine operation, grinding, welding, water jet and tool making
applications
Joliet Junior College– Joliet, IL - 2005 - 2006
Mechanical Production Lab Technician and Adjunct Instructor
o Operated and maintained equipment being used in various laboratory and production projects
o Assisted professor with instruction in hands-on manufacturing courses
o Managed budget and inventory of all tooling
Education
Joliet Junior College
• A.A.S. Mechanical Production Technology
o Technical Writing & Communication o Microsoft Software
o Dimensional Metrology o Auto CAD
o Blueprint Reading o Advanced Numerical Control
o Geometric Dimensioning & Tolerancing o Physical Metallurgy
Volunteer Work
Pup Squad Animal Rescue – 2014 to Present
• Lead Volunteer