This document provides an overview of managing Microsoft Systems Management Server (SMS) 2003. It discusses SMS site architecture, deploying SMS clients, collecting inventory and software metering. Key topics covered include SMS hierarchies, site systems, discovery methods, advanced client installation, using inventory data, and troubleshooting client problems. The document is intended as training material for an SMS 2003 course.

1. Managing Microsoft ® Systems Management Server 2003 Day 1 USCENTAF NOSC

3. Course Framework SMS 2003 Advanced Troubleshooting Client Discovery and Installation SMS ITMU Patch troublehsooting Management Point Troubleshooting Overview of systems management server 2003

5. Microsoft Learning Recommended Courses Course 2279, Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Course 2278, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure Course 2596, Managing Microsoft Systems Management Server 2003 Course 2597, Planning and Deploying Microsoft Systems Management Server 2003 http://www.microsoft.com/learning/

6. Module 1: Overview of Systems Management Server 2003

9. Issues that SMS Helps Administrators Address SMS Reporting 2 3 4 Software Distribution 1 5 Diagnostics & Troubleshooting Security Update Asset Management

14. What Is an SMS Site? SMS Site Database Site Server SMS Administrator Console Primary Site Secondary Site

15. What Is the SMS Hierarchy? The primary site is also known as the central site Parent Site Child Site Parent and Child Site Child Site

17. Services that Site Systems Provide Site Systems: Advanced Client Legacy Client Distribution Point Primary Site CAP Management Point Reporting Point Server Locator Point

19. What Are Collections? Site Server Clients Collections are listed here All Windows XP Systems All Users All Systems

22. How Information Flows from Site to Site Secondary Child Parent Site Primary Child Step 2 Step 1 Resource and Client Data Management Instructions and Data Resource and Client Data Resource and Client Data Management Instructions and Data

23. SMS Support for Multiple-Language Organizations German Client English Client English Site Server German Site Server German Client

28. Module 2: Exploring SMS Site Architecture

33. How to Use the SMS Administrator Console to Explore a Site To open the SMS Administrator console: Click Start Expand All Programs Expand Systems Management Server Click SMS Administrator Console 1 4 3 2

34. How to Locate and View SMS Site Server Folders To locate and view SMS site server folders: Navigate to C:MS 1

35. The Tools in the SMS 2003 Toolkit 2 PolicySpy SMS Trace The two tools that you are likely to use most frequently are:

41. Module 3: Preparing to Deploy the SMS Clients

47. What is Resource Discovery? Resource Discovery is the SMS process of detecting and acquiring information about resources on the network

49. When to Use Each Discovery Method Use the appropriate discovery method, depending on the type of data you want Discovery method Discovery data the method will provide Network Devices on your network that have an IP address Active Directory User Active Directory user account resources on the domain Active Directory System Active Directory enabled computers on the domain Active Directory System Group More detailed Active Directory data for systems Windows User Account Domain user accounts in particular domains Windows User Group Groups of users in domains Heartbeat Maintains current discovery data on all SMS clients

52. Module 4: Deploying SMS Clients

55. What Are the Advanced Client Installation Files? File name Installation Ccmsetup.exe Advanced Client Installer Client.msi Windows Installer Package

57. What Is the Client Push Installation Method? Remotely connects, so that clients can download and install the client software from Management Point Site Server Management Point Client.msi Client.msi Client.msi

58. How the Manual Installation Method Works %Windir%ystem32cmsetup Client Management Point Advanced Client Installer pulls Client.msi if available Client .msi Management Point

59. How the Advanced Client Installation Is Configured Decide which method will be used in deployment Configure boundaries Configure Client Push Installation account Configure installation properties 1 3 2 4 To configure the Advanced Client installation, you need to:

60. How Successful Installation Is Confirmed Services in Control Panel Log file activity Systems Management in Control Panel Verify installation with:

62. Practice: Installing the Advanced Client Complete the procedures to practice installing the Advanced Client Answer the reflection question 1 2

65. Where Are Status Messages Located? Site System Status Message Component Status Message Status Message Queries

68. Module 5: Collecting Inventory and Software Metering

74. The Inventory Collection Process Site Database Server CAP or MP Management Point Site Server Check for setting updates 1 Collect inventory 2 Deliver data to CAP and MP 3 Deliver data to site server 4 Update site database 5 Update parent sites and central server 7 View inventory data 6

75. Practice: Explaining How Your Organization Can Use Inventory Collection What are ways CENTAF can use SMS Inventory Information? 1

77. How to Force Inventory Collection To force a file collection on an Advanced Client: Click File Collection Cycle Click Initiate Action 1 2 To force hardware or software inventory on an Advanced Client: Select the appropriate inventory cycle Click Initiate Action to start the cycle 1 2

78. How to View the Results of Inventory Collection Using the Resource Explorer To view inventory collection results using Resource Explorer: Navigate to a collection in the SMS Administrator console Right-click the client you want to view In Resource Explorer, select the folder containing the type of information you want to view 1 2 3

79. How SMS Uses WMI in Hardware Inventory Collection Collects computer management data from a variety of sources and sends to SMS Inventory Client Agent Queries SMS_def.mof and retrieves specific inventory data from WMI SMS uses WMI to collect hardware inventory data WMI SMS Inventory Client Agent SMS_def. mof