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8 Reasons to Modernize Legacy Information Systems
- 1. 8Reasonsto ModernizeLegacy InformationSystems Chris McLaughlin Chief Transformation Officer, Nuxeo SeanCalvillo Director, Financial Services, Perficient
- 2. 20+yearsof Enterprise Information Managementand nothing hasreally changed.
- 3. Organization’s systems are not fully connected to each other Time spent daily looking for information See the potential of AI to automate mundane tasks *Results of a November 2019 survey of UK Financial Services companies Believe their organization lacks the skills to capitalize on AI Average number of solutions 60% 60% Theoldwayof managing content & data isn’treally working anymore.
- 5. 8ReasonstoModernize 1 2 4 3 Intelligencemakes informationaccessible Moderncontent ismore thanjust documents Informationsilosaren’t going away Alwayson, anytimeaccess to information 5 Out-of-the-boxisn’t a solution 6 Old information, new compliancechallenges 7 Every journey to theCloud isdifferent 8 And, 1 billionisjust the beginning
- 6. 8ReasonstoModernize 1 2 4 3 Intelligencemakes informationaccessible Moderncontent ismore thanjust documents Informationsilosaren’t going away Alwayson, anytimeaccess to information 5 Out-of-the-boxisn’t a solution 6 Old information, new compliancechallenges 7 Every journey to theCloud isdifferent 8 And, 1 billionisjust the beginning
- 7. Intelligent Information Management 7 Information=data+content Readily accessible Contextual Available anywhere Governed & secure
- 8. 8 ThePromiseof Artificial Intelligence 1 Recognize content types 4 Predictively deliver information 7 Identify outlying data points 2 Extract data from content 5 Analyze usage and importance 3 Enrich content metadata 6 Recognize patterns and connections Understandcontentand dataaswellasa knowledgeablehuman, butatscale.
- 9. Land Vehicle Vehicle Car Motor Vehicle Transport Parking Mode of Transport Van Automotive Tire Bumper MinivanTire Sport Utility Vehicle Family Car Vehicle Registration Plate Chevrolet Tahoe Asphalt Gas Minibus GenericAI=GenericData Note:Depictsactual datageneratedfromFordimagebyGoogleCloudVisionAPIservice Demos ability of AI/ML to apply data to assets Generally useful in increasing findability and reuse Relevancy and accuracy of the model is inherently limited 1 2 3 Model returns a set of labels lacking business-critical data elements 4
- 10. Business-SpecificAI=Information Brand: Chevrolet Model: Tahoe LicenseSt.: Illinois LicenseNo.: K24 1771 Custom models produce much more relevant data values 1 True entity extraction enables workflow automation 2 Business value inherently increases with specificity of the data generated 3 Veh.Color: Gold Mist Metallic Brand: Dodge Model: Ram Van LicenseSt.: Illinois LicenseNo.: XXX 8242 Veh.Color: Bright White Operator: John Smith
- 11. 8ReasonstoModernize 1 2 4 3 Intelligencemakes informationaccessible Moderncontent ismore thanjust documents Informationsilosaren’t going away Alwayson, anytimeaccess to information 5 Out-of-the-boxisn’t a solution 6 Old information, new compliancechallenges 7 Every journey to theCloud isdifferent 8 And, 1 billionisjust the beginning
- 14. 8ReasonstoModernize 1 2 4 3 Intelligencemakes informationaccessible Moderncontent ismore thanjust documents Informationsilosaren’t going away Alwayson, anytimeaccess to information 5 Out-of-the-boxisn’t a solution 6 Old information, new compliancechallenges 7 Every journey to theCloud isdifferent 8 And, 1 billionisjust the beginning
- 15. DoIttheWay UsersWant § Information silos are a reality of the modern workplace § Content-centric apps are multiplying and many offer rich user experiences § People will continue to use apps and services that make them more productive § The ECM approach was to put everything in one repository § Clearly, this is not a viable approach for modern content management
- 16. 8ReasonstoModernize 1 2 4 3 Intelligencemakes informationaccessible Moderncontent ismore thanjust documents Informationsilosaren’t going away Alwayson, anytimeaccess to information 5 Out-of-the-boxisn’t a solution 6 Old information, new compliancechallenges 7 Every journey to theCloud isdifferent 8 And, 1 billionisjust the beginning
- 18. Contentasan EnterpriseService 18 Applications Content/Case Management Solutions Business & Productivity Apps MobileApps & Services … ContentServices Platform Content Models & Lifecycles Content Delivery Metadata Enrichment EnterpriseCase Management Data Model Security & Audit Query & Search Ingestion UniversalDataModel Comprehensive API Data & FileStorage Legacy ECM AmazonS3& Glacier EFSS … § Establish a common service for content, regardless of where it is stored ⁃ Single API for access to content ⁃ Standard data model § Deliver information when, where and how it is needed ⁃ Support mobile access and customer self- service use cases ⁃ Access to content in the “context” of the work users are performing ⁃ Rapidly develop purpose-built content & case management applications
- 19. 8ReasonstoModernize 1 2 4 3 Intelligencemakes informationaccessible Moderncontent ismore thanjust documents Informationsilosaren’t going away Alwayson, anytimeaccess to information 5 Out-of-the-boxisn’t a solution 6 Old information, new compliancechallenges 7 Every journey to theCloud isdifferent 8 And, 1 billionisjust the beginning
- 20. Out-of-the-Boxvs.Low-Code 20 Out-of-the-box,isn’t Solutions createsilos Youendup payingtwice Yourroadmap fragments Flexible & reusabletemplates Drag‘ndrop configuration Commonplatform Innovationforall
- 21. 8ReasonstoModernize 1 2 4 3 Intelligencemakes informationaccessible Moderncontent ismore thanjust documents Informationsilosaren’t going away Alwayson, anytimeaccess to information 5 Out-of-the-boxisn’t a solution 6 Old information, new compliancechallenges 7 Every journey to theCloud isdifferent 8 And, 1 billionisjust the beginning
- 22. ModernCompliance Mandates § General Data Protection Regulation (GDPR) § CaliforniaConsumerPrivacy Actof 2018 § Insurance Conduct of Business (UK) § ADA, UK Equality Act, EU Codes “GDPR went into effect in May 2018 and requires consent from consumers before their data may be used. Among numerous protections, consumers will need to be informed if their data is moved outside the European Union, havetherighttobe“forgotten,” and will be given a chance to contest the use of automated algorithms. Violations come with serious fines—up to 4 percent of a company’s worldwide net sales. -Deloitte,2019InsuranceOutlook
- 24. 8ReasonstoModernize 1 2 4 3 Intelligencemakes informationaccessible Moderncontent ismore thanjust documents Informationsilosaren’t going away Alwayson, anytimeaccess to information 5 Out-of-the-boxisn’t a solution 6 Old information, new compliancechallenges 7 Every journey to theCloud isdifferent 8 And, 1 billionisjust the beginning
- 25. CloudShouldbe AboutChoice § No longer on-premises vs. cloud § No “one size fits all” § Self-managed vs. vendor-managed § Hybrid configurations due to regulations § Need to support customer preferences
- 26. 8ReasonstoModernize 1 2 4 3 Intelligencemakes informationaccessible Moderncontent ismore thanjust documents Informationsilosaren’t going away Alwayson, anytimeaccess to information 5 Out-of-the-boxisn’t a solution 6 Old information, new compliancechallenges 7 Every journey to theCloud isdifferent 8 And, 1 billionisjust the beginning
- 27. TheLast20Years vs.theNext5 27 0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 2000 2005 2010 2015 2020 NumberofDocumentsMillions 0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 2021 2022 2023 2024 2025NumberofDocumentsMillions Actualcustomerexample: 2B customer communications annually 3B SMS & email messages annually
- 28. Architecture Matters 28 § Individually scalable services § Elastic scaling for peak volumes § Multi-tier archiving support § Serverless scalability for compute- intensive activities § Edge caching and CDNs for global delivery § Open architecture to support customer preferences
- 30. Challenges § Growing volume of documents spread across different locations & systems § Increasing security & regulatory compliance mandates § Lack of resource to develop homegrown solution § Rapid growth further exacerbating issues Solution § Migrate 2.5B documents to Nuxeo Platform § Replace legacy ECM systems § Seamlessly integrate to existing customer service systems Benefits § Substantial cost reduction § New mobile app for personalized statement delivery § Prompt response to Subject Access Requests (SARs) § Foundation for ongoing digital transformation (agile/DevOps) Future-ProofApps at a TopUKbank
- 31. Challenges § Legacy systems: expensive and difficult to maintain § 2 billion objects § 30,000 users across seven different lines of business Solution § Data extraction through APIs § Architectural design for vendor abstraction via an API service layer Benefits § Significant TCO reduction § Able to manage rich media as well as documents § Information management team gained strategic value inside the organization Content as anService at aTop-10Insurer
- 33. Connect Consolidate Connect to existing data and content sources Migrate content and retire legacy systems KeyBenefits: § Integrate multiple repositories § Extend value of existingsystems § Rapid ROI § Quicklyestablishconsistent foundationfor modernization KeyBenefits: § Reduce reliance onlegacy systems § Decrease total cost of ownership(TCO) § Support cloud initiatives § Single, future-proof platform time ARationalApproachtoModernization
- 34. Read the complimentary Gartner Magic Quadrant to help you evaluate vendors’ ability to deliver Content Services Platforms (CSPs) that enable and empower digital business. https://www.nuxeo.com/resources/gartner-magic- quadrant-content-services-platforms/