This document contains confidential information about Dataforce Interact Limited (DFI), an insurance services company. DFI provides motor and health insurance claims management, technology and software solutions, and document processing services from several locations in the UK. Some of DFI's software products include Arbiter for determining fault in accidents, Jigsaw for vehicle specifications, Auto Damage Assessment for estimating repairs, and Evaluate for analyzing credit hire claims.

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Dataforce Interact Limited
Insurance Services
© Dataforce Interact Limited
This document contains confidential and proprietary information of DFI, the disclosure of which would provide a competitive advantage to others. As a result, no part of
this document should be disclosed, used, duplicated, reproduced, stored, copied, or transmitted, in whole or in part, in any form or means, electronic, mechanical,
photocopying or otherwise, without the express consent of DFI. This document shall remain the property of DFI.
This restriction does not limit the rights of the recipient to use information contained within the document if it is rightfully obtained from the source without restriction.
The data subject to this restriction are contained in the entire document.
Dataforce Interact Limited
The Green, Dog Kennel Lane, Shirley, Solihull, West Midlands. B90 4DZ
Tel.: +44 (0) 844 815 6199

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WHAT DO WE DO?
WE MAKE THIS SIMPLE

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London
Sittingbourne
Solihull
Folkestone
Northampton

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SOLIHULL
Motor insurance claims
- Technology & software development
- Service Solutions
- 150 seat capacity

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FOLKESTONE
Healthcare claims management
- Helpline services
- Underwriting services
- Nurse lead clinical services

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Dataforce
Insurance Services (Motor & Health)
•UK Contact Centre
•Claims management:
• FNOL / TP Intervention
• Credit Hire Defence
• Settlement / Handling
• Recoveries
• PMI / Nursing Services
•Policy Administration
Technology & Software Solutions
Document Life Cycle Management Customer Campaign Services
•Client acquisition & retention
•Sales leads generation &
management
•E-commerce & Social Media
•Data capture & processing
•Scanning, Printing, Mailing &
Fulfillment
•E-presentment, Data Capture and
Processing
•Arbiter (Liability Calculation)
•Auto Damage Assessment
•Evaluate & Jigsaw (Credit Hire)
•Auto-Subro (Recoveries)
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Business Segments

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 Accreditation
 ISO9001:2000 for over 12 years
 ISO27001 Data Security
 PCI DSS Level 1
 Awards
 Insurance Times Tech Awards 2013 & 2011 – 2013 Finalists, 2011 Winners
of the ‘Outstanding Business Partner’
 CII West Midlands Insurance Institutes Awards 2013 – Finalists, Service
Provider of the Year
 CCMA Awards 2013 – Finalist Call Centre Manager of the Year (under 100 seats)
Accreditation and
Awards
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 Consistent, intuitive and objective decision-making
process for determining fault in road traffic
accidents
 Automatically generated description
of incident and decision on liability
 Supported by a library of statute and
case law, hints and tips and extracts
from the Highway Code
 Number of transactions in excess of
500,000
 Used by over 30 Insurers, Intermediaries
and Claims Management Companies in
pilots and ‘BAU’
Arbiter

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Arbiter – how it helps
Aids intervention
of innocent
TP claims and
benefits defence
Aids intervention
of innocent
TP claims and
benefits defence
Speedy
commencement of
recovery claims
Speedy
commencement of
recovery claims
Identifies
exception
cases for post-FNOL
activities
Identifies
exception
cases for post-FNOL
activities
Improved
CSR by setting
customer
expectations
Improved
CSR by setting
customer
expectations
Reduced human
error
and
leakage
Reduced human
error
and
leakage
First Call Resolution -
Accurate data
capture
First Call Resolution -
Accurate data
capture
ARBITERARBITER

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 Glimpse
 Locus map production and site evaluation tool to aid investigative analysis
 Automated, real-time links to the incident
area or exact location using post code or
town / city
 Anti-fraud and illogical incident indicators
based on the road and its layout, gradient
and dimensions, incident time, type and
size of vehicle(s) and first and third party
address to locus proximity triangulation
(Q4 2013)
Arbiter (Cont’d)

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 ‘One-click’ vehicle specification, GTA banding and rate with 99% success
 Over 50,000 different cars, motorcycles and commercial vehicles
 Confirms whether additional daily extras can be charged
 Removes the potential for human error, objectively ensuring accuracy every time
 Targets leakage and proactively attacks the challenges of cost containment head-on
Jigsaw

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 Accurate, quick and effective identification of total losses, vehicle damage and
potential cost of repair – keeping your clients moving
 System decision on whether the vehicle
is repairable or a total loss
 Real-time links with vehicle specification
and vehicle data providers
 Creation of repair reserves; estimated
repair period and mobility cost
also available
 Claim life cycle reduced and customer
service enhanced
 Flexibly designed to cater for Client-
specific variables
 Number of transactions in excess of
200,000
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Auto Damage
Assessment (ADA)

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 Average repair cost tables
 Total loss percentages
 Value From Value To Max Repair % Min Total Loss %
£0.00 £2000.00 65% 80%
£2000.01 £4000.00 60% 75%
£4000.01 £6000.00 55% 70%
£6000.01 £99999.00 50% 65%
 Glass's values available via web service are:
 ‘New’ G2 values
 Traditional Glass’s values
 Repair period calculation
 Percent of labour from total cost
 Labour rate per hour
 Effective man hours per day
ADA Variables

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 Automated letter production for the
purpose of recovering outlays
from at fault TP’s or their Insurers
 Automated next actions including
chase and follow up letters
 Comprehensive MI functionality with
the ability to measure process
timescales
 Reports dispatched to clients by the
system to advise when litigation
should be commenced or when
data or documentation is missing
 All rules are bespoke and in
accordance with the client’s requirements
Auto-Subro

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 Flexible self-assessment system for analysing and validating credit
hire claims against GTA rules and protocols
 Can be used remotely or as part of an
outsourced service
 Capable of receiving data electronically
 All potential savings are identified so
handlers can concentrate on achieving
the best possible settlement with
minimal leakage – typically 21% savings
 Supported by functionality determining
the correct category of replacement
vehicle and checking for duplicate hire
Evaluate

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