The document provides an overview of Six Sigma, a methodology used to improve processes and reduce defects. It discusses that human error is inevitable but systems can be designed to make errors less likely. Six Sigma was introduced in 1986 by Bill Smith and Bob Galvin of Motorola to deliver nearly perfect products and services. It uses DMAIC and DMADV methodologies to define, measure, analyze, improve and control processes to drive out defects. The document outlines the key principles, methodologies, implementation process, advantages and disadvantages of Six Sigma.